Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  Sculptnation

  10750 Denton Dr Dallas, TX 75220-1516

• 

  V Shred LLC

  10750 Denton Drive Dallas, TX 75220

• 

  Sculpt Nation

  710 Century Parkway c/o Sculpt Nation Allen, TX 75013

• 

  Vshred

  510 Townsend St San Francisco, CA 94103-4918

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the womens extreme weight loss package on 2/26/23 and, while the $61.70 was taken from my account right away, I have yet to receive my login details and no response to the three emails I sent (two sent on 2/26 and one sent on 2/27). At this point, I just want a full refund because this is ridiculous. If theyre unable to keep up with customer service then they should consider pausing their services until they can get that figured out since it looks like many others are having the same issue.

  

  Business Response

  Date: 02/28/2023

  The entire team is working hard to meet our customers service standards and strives to deliver results by understanding their needs and resolving their concerns immediately. Doing what is best and right for our valued clients and providing them with a great customer experience is our passion and client satisfaction is our utmost priority. We understand the urgency of our clients concerns, thus we double our effort to address each of them and offer resolution in a timely manner.
  
  As we would like them to start their fitness journey immediately, our system is designed to automatically send a receipt email, and then another email within a few minutes after their purchase containing the account username (the email used at the time of purchase) and a temporary password assigned for the account. These login emails may have gone to their spam or junk folder, while other email address providers or domains block these emails entirely. They may contact us through our customer service support channels and we will be more than happy to send these login details manually to them.
  
  We have our online chat support team who can assist them and offer real-time assistance during our business hours. They may also send us a support request or email us, we have a 24/7 dedicated email support team to cater to all their account-related concerns. We've been getting a high volume of support requests recently thus our response time has been delayed, but we have set proper expectations and assure our valued customers that we will address their concerns and answer every inquiry in the order in which it was received.
  
  As we stated in our refund terms and condition online, most of our 90 Days programs are covered by our 30 Days Money Back Guarantee. In response to their request, a full refund for the Fat Loss Extreme program has been processed today. Funds should reflect on their account within **** business days or depending on their bank refund timeframe.
  
  An email confirmation and the refund receipt were sent as proof of the refunded transactions.

  Customer Answer

  Date: 02/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spend $60 on the 90 day program and never got any login information! I cant access what i paid for. Im sending countless emails to no avail. Yet, i keep receiving offers to spend more money! At this point i just want my money back. No one can respond to my problems, yet my email stays filled with the newest offer.

  

  Business Response

  Date: 02/28/2023

  As one of the trusted and leading fitness partners online, with thousands of clients across the globe, VShred has been able to help many individuals achieve their desired body form and introduce them to a healthy and active lifestyle. We understand that everyone is unique and the road to achieving these results may vary thus we would like to exhaust our resources and offer multiple programs and product recommendation that is relevant to their fitness goals. We hope this clarifies why they received multiple product offers after their initial purchase. These are totally optional and not required to begin with.
  
  We would like to offer a great experience and a seamless start while using our programs, thus we designed our system to automatically send order confirmation and login details right after their successful purchase. They should have received a receipt email and another email within a few minutes after their purchase containing their account username (the email used at the time of purchase) and a temporary password assigned to their account. These emails may have gone to their spam folder, while other email address providers or domains block some of these messages entirely. The clients may contact us during business hours via chat online service or send us an email and support request through our website. As we are getting a high volume of support requests recently our response time has been delayed, but we have set proper expectations and assure our valued customers that we will address their concerns and answer every inquiry in the order in which it was received.
  
  Our 30 Days Money Back Guarantee offer provided our clients with a risk-free purchase and assures them of a full refund if for any reason they are not satisfied with the program. They may see our Terms and Conditions ******************************************************** for our full refund policy. A full refund for the Ripped In 90 Days bundle has been processed in response to their request. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. We have also canceled the *** subscription so there will be no recurring charge moving forward.
  An email confirmation and the refund receipt were sent as proof of the refunded transactions.

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 23, 2023, I was contacted by a "Closer" (as V.Shred's representative referred to them in a recent email exchange) to find out more information about the VShred program. After an approximately 30 minute conversation the gentleman tried to sell me on a $2,000, $3,000 and a $20,000 package. I told the gentleman that I would like to think about it after he presented the different options. He insisted that it would only take about two minutes to sign up and that I could cancel within the first 90 days. Because of his reassurance that I could cancel agreed to proceed - I didn't sign a contract in accordance with ******* statutes. Once confirmed I was asked to complete a questionnaire and was told I would receive my custom plan within 48 to 72 hours of submitting the questionnaire. It took five days for me to receive my plan - which apparently was created simply by reviewing the answers to my questionnaire. The "coach" I received to create a "custom" plan never reached out to me to ask me any questions and sent me a form template that was in no way custom to me.Dissatisfied with the entire process I tried contacting VShred to cancel. There is no phone number to call; you are only able to email or chat via their website. After many emails and chats I was told repeatedly that my custom plan is non-refundable. That was obviously not what I was told when I spoke to the VShred "close" and I had been properly advised of this from the very beginning I would never have signed up for the program. It is a deceptive trade practice - one that I think the ******* Attorney General would love to hear more about. Now VShred is unwilling to cancel and is requiring me to pay $3,000 for a program that I will never use.

  

  Business Response

  Date: 03/02/2023

  Our client ********************* purchased the V Shred Elite Coaching program on 1/23/23 and was onboarded the same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a Welcome Email with steps on how to move forward; and sending a link to a Questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website.
  The client made this purchase over a Zoom call after expressing interest in learning more about the program. The sales person he spoke to explained how the program works and offered different package options. The sales person also explained this program has a 90 day results guarantee. This means the client is eligible for a refund when they follow the program the coach creates for them, submits weekly check-ins and photos, and completes the monthly coaching calls and dont achieve any results.
  
  On 1/25 our Concierge Team reached out via SMS to confirm the client had received his welcome email and if he had any questions about getting started. The client did not respond to this message. On 1/28 the client received an email from his coach and information about how to get started. On 1/30 the client reached out to request a cancellation of his program.
  
  Our records show our team explaining that the client is not eligible for a refund. On Feb 3 the client requests a refund again, now claiming he is having personal problems and can no longer continue. Our team again explains the terms of the program and that this is non-refundable.
  Client now claims he was told he could cancel within 30 days. Our team screened the call and found no evidence of this statement. We also found that the sales person did advise the client of the 90 day money back guarantee and explained that the client would need to complete the 90 days in order to be eligible for the refund.
  
  Our team offered to pause the program until the client is ready to restart, at no additional cost to him. As of Feb 23, we have not received any response from the client.

  Customer Answer

  Date: 03/03/2023

   
  Complaint: 19509130
  
  I am rejecting this response because:

  
  Complaint: 19509130
  
  I am rejecting this response because:
  This company is reporting false information. I was never told that I would need to complete a 90 day period to request a refund. My main problem with this company is that when I told the closer *************** on my initial call that I would like to review my options before making a decision, he pressured and rushed me into signing up for a program in 2 minutes without giving me an opportunity to review any documents. When I asked if I could cancel the program if I wasnt satisfied with the program he assured me I could. The plan I was provided was nothing like what was discussed on the initial call. I have not spoken with one coach since my initial call to signup. I received a generic plan that is in no way easy to follow which is what I was told by the closer as they like to refer to their sales reps. ** addition I have received multiple emails with discount codes to purchase their supplements that are not *** approved. This company practiced unethical sales practices and I have no intentions of doing business with a company like this. Based on the number of complaints, it is clear I am not the only person with similar concerns. When I requested to cancel this program, they offered me a chance to pause my plan for two months.  I have no interest in using this plan and do not want to pause the plan. If this complaint does not get resolved in an appropriate manner, I am prepared to file a lawsuit. 
  Sincerely,
  
  *********************
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/06/2023

  ********************* purchased the Accelerator Plus custom program on 1/23/2023. The client requested a refund on 2/3, which is outside the allotted refund time of 72 hours.  A success coordinator reached out to explain our refund policy which states that custom programs are non-refundable as well as offer other solutions including starting over their program with a new coach. The customer denied all offers therefore, we made a one-time exception to honor their refund request. We have issued a full refund for the client on 3/6, which will post on their end within 510 business days. The client has also been emailed by Shopify and customer support with a screenshot of the refund.

  Customer Answer

  Date: 03/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would urge Vshred to more transparent in their sales tactics. If I had been told I only had 72 hours to cancel I never wouldve agreed to try it out. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to VShred's records on my account page, I first signed up for the "Ripped in 90 Days" bundle on Feb. 1, 2023. The very next day I was contacted by a representative of VShred who explained that I would be much more happy with the "V Shred Accelerator Plus Plan: 12 weeks of 1-1 Coaching" I was told the cost of that would be $70/month. Since it was a 12 week plan, I foolishly assumed (don't tell me; I know what it means) that would be for three months. Once I paid for it, I found that the actual total price was $1,997.00. Furthermore, I wouldn't be paying V Shred that amount. I'd be taking out a loan so they could immediately be paid. The loan would cost me an additional nearly $1,000 in interest over the three years it would take to pay it back. I discovered that fact on Feb. 2 and thus changed to a credit card payment on Feb. 7 for $1,997 with no interest charged. Meanwhile, I read more and listened to more videos. I also bought some of their supplements, whose value I'm not disputing. Trying to clear up some confusion, I met one time with my assigned Coach, who explained that the program I'd bought was a package of three things: supplements, meal plan he would create, and exercise program. I was in trouble. I have a bad shoulder my chiropractor is treating. No stress on the shoulder is allowed. It will undo the progress my doctor has made. I cannot do that part of the program at this time. I explained that. The coach said to contact someone else. I did that multiple times. Each time the answer was the same: "We don't give refunds for coaching." But I haven't started the coaching. Repeats "No refund." It's a standoff. I can't do the program because of my shoulder. V Shred has my money and won't give it back. V Shred has many "guarantees" spread through their website. But none applies to my bad shoulder. Please help them see that I can't do the program at all, let alone for 90 days to qualify for refund of the coaching fee.

  

  Business Response

  Date: 03/03/2023

  Our client ********************* purchased the V Shred Accelerator Plus Coaching program on 2/2/23 and was onboarded the same day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a Welcome Email with steps on how to move forward; and sending a link to a Questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website. This client paid for his program through Affirm, a third-party financing company that breaks up the cost of the program into monthly payments.
  
  The client signed all of his loan documents in order to receive the loan, which includes a preview of how the monthly payments work, the amount of each payment, and the dates the payments will be drafted. The client agreed to these terms to receive his loan.
  On Feb 3 the client reached out to our team to change his payment method for the loan to his own credit card because he decided he didnt want to pay the interest Affirm was including in his loan agreement. On 2/7, our team confirmed we had refunded the Affirm loan and that the program is now purchased in full with the clients credit card.
  
  On 2/16 the client contacted our team to share that he has physical limitations and cant do some of the program. Our team advised him that his Coach can and will modify his program to accommodate his needs and asked him to fill out his Questionnaire, which gives him the opportunity to share all of his requirements with his Coach. The client completed this Questionnaire on 2/18 and was assigned a coach on 2/20. On 2/22, after connecting with his Coach and the coach expressing confidence he would help the client reach his goal. The client hadnt received his program/plans yet but now stated this program isnt for him and he now wants a refund.
  
  One of our Success Coordinators reached out to explain the clients options within the program and that this program is nonrefundable. She also inquired about why the client wanted to cancel and he stated that he cannot do the program because he cannot do **** workouts. Its important to note the client had yet to receive his customized program from his coach so our team doesnt know why he assumed it would include ****. He also stated he didnt understand the results guarantee.
  
  Our Success Coordinator advised the client to connect with his trainer to start a completely customized program that would account for any injuries or physical limitations this is what our V Shred Elite coaches are trained to do. On 2/25 the client stated he needed the weekend to think things over and to tell his coach to focus on other clients until he replied. As of 2/28 we have not received further communication from the client but are happy to restart his program with a clean start for the 90 days at no additional cost to him.

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19505257
  
  I am rejecting this response because:

  **shred's response, though longer than their emails to me,breaks no new ground regarding my request to cancel my commitment to coaching and return my fee of over $2,000 including tax. I reject their response for the following reasons:
  
  1.  **shred has rehashed my relationship with them very skillfully, leaving out a few key elements in the relationship.  What they have left out is the essence of my complaint as follows.
  
  2.  At the beginning of the relationship, I paid $57 for what I thought was the **shred program.  Soon thereafter, a **shred representative very skillfully talked me into the "coaching" program that, I later learned, has no provision for getting a refund.  Among the manipulative techniques used by this person was the offer of not a yes/no choice, but "which of these three choices do you choose?"  By the time I heard that question, I believe I was so used to agreeing with what he was saying that I didn't want to disagree with him and chose the coaching program I now dispute. 
  
  3.  I chose that after he answered my question: "How much?" with the answer, "$70 a month."  Since we were talking about a 90 day coaching, I foolishly thought $210.00 would be the total.  Imagine my surprise to later learn that it was not 3 months I would be paying, but 3 years, amounting to almost $3,000.00 total.  **shred graciously allowed me to cancel the loan and pay around $2,000.00 instead by credit card.
  
  4.  Nowhere in their explanation for why they will not repay me what I paid is there any reference to this duplicitous $70.00.  I believe it was a ruse because once the total of the loan plus interest came up, the $70 per month had ballooned to nearly $90 per month.  An accidental error?  I don't think so. What could I do,though?  I felt trapped.  So I looked for a way out.  That's when I learned that coaching was non-refundable.  So I read more online and found hundreds of complaints on the BBB website.  I also read descriptions of what I'd bought on the **shred site, including the exercise portion of my program.
  
  5.  On Feb. 27, I kept my appointment with my Chiropractor for a "bum" right shoulder.  He's been treating me weekly, since mid-January.  When I told him about the **shred plan I'd gotten signed up for, he objected.  It would probably undo the progress we'd made on the shoulder.  He is willing to write a letter forbidding me to do this.  I expect to have that letter on Monday, March 13.
  
  I could go on and on with how disgusted I am about my gullibility in falling for V shred and the treatment I'm receiving from them.  I will never follow through with **shred because of how they've acted.  So they either give me my money back and we go our separate ways or they withhold (steal?) it from me and I explore other avenues of satisfaction.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/13/2023

  ********************* emailed customer service on 02/03, one day after he received his welcome email, stating, "I'd like to change my payment method to a credit card so as not to pay the large interest rate charged by Affirm. How can I contact you with my credit card information? I'm very excited to get started after this weekend's retreat, but I don't want to pay all that interest. Why I didn't see that during the process of joining, I really can't say. Please help me." Also, please note that before a client signs for an Affirm loan, the amount and the interest are laid out with 3 different options to choose from before accepting the loan and making the purchase on the call with the Assessment coach. Regarding the original $57 purchase, that was for a non-custom digital DIY workout and diet program that is very different from the custom plan the client has purchased, which was refunded as part of the onboarding process. The latest response from the client on 2/25 stated they were going to think things through after our success coordinators explained the refund policy and offered solutions to help make things right, but we did not receive a response back to further assist the client. We do apologize for any confusion and inconvenience this experience has caused the client. As stated in our terms and service on our website, custom programs are non-refundable. However, we have made a one-time exception to honor their refund request. We have issued a full refund for the client on 3/10, which will post on their end within **** business days. The client has also been emailed by Shopify and customer support with a screenshot of the refund.

  Customer Answer

  Date: 03/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 23rd 2023 I agreed to pay for the 90-day program which is $57.00 and while having no choice but to watch more videos for them to sell their product I was charged that amount and then after all the videos were done I could finally get out of the web page right after doing so I had asked for a refund. I got an email back saying someone would reach to me in 24 hours but no such contact has been made. I sense have called their customer service number and they said they are not taking customer service calls at this time I have also sent two more emails and have not received any response. All I want is for that $57.00 to be refunded

  

  Business Response

  Date: 02/27/2023

  While we do not offer support by phone, we offer live customer support via our chat option on the site from 6am-6pm PST.  This is advised on the out going message when the customer service number is called. We sincerely apologize our reply time did not meet our own rigorous standards and the frustration this caused. We are sorry the program was not a good fit. On 2/27/23 we issued a full refund of $57 and sent an email confirmation. That should post on the customers side in 5-7 business days.

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the base level product for $65ish. I had to sit through some scam videos (4 or 5) before I got to what I thought was the confirmation page so I could cancel. It seemed like a good program at first but then all the diet pills and dietician ads started and it lost credibility with me. I didn't download anything I got and requested a refund same day (2/22/23. In the reply email I was told someone would be with me within 24 hours. That never happened so a few days later I requested a refund again. This time the response said they'll email me when they get around to it, basically. I immediately started getting email after email daily. I just want a refund and I'll get off the subscribe list.

  

  Business Response

  Date: 02/27/2023

  We sincerely apologize our reply time did not meet our own rigorous standards. We understand the frustration of a delayed response and our team is working diligently to return to our high standards of care.  We do occasionally let our clients know about offers that align with the program they purchased. We have unsubscribed the customer from marketing emails. We issued a full refund of $62.42 on 2/27/23, which should post on the customers side in 5-7 business days.

  Customer Answer

  Date: 02/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the $60.71 dollar VShred program and supplements. At check out summary the supplements were more than advertised. I reached out to the number listed for customer service, automated to an email which I used to start communication. I got an initial response that they would get back to me in 24hrs. I got nothing. I tried to communicate through the app they said to download, but am unable to log in. I tried PW reset for an emailed link, but never got the email even after several tries. So I can't even get I to the program, much let start using it. I know they have the correct email bc I'm getting tons of spam now. I've attached all documents involved. I am also reaching out to my CC to report fraud. Is there anything else I can do? Please, please help me get a full refund. I never got a receipt for the actual program, but can see the charge on my CC. Total refund of $336.59 Each supplement PACKAGE deal was advertised for 44 dollars. They also advertised a 100%refund if dissatisfied. I obviously as dissatisfied, can't use the program, and was misled on the supplements. I want a total refund and will help in any way I can to stop this from happening to someone else. Ill await your reply **************************************

  

  Business Response

  Date: 02/27/2023

  We sincerely apologize our reply time did not meet our own rigorous standards. VShred offers live customer support via our chat option on the site from 6am-6pm PST, which our outgoing phone message advises.  We understand the frustration of a delayed response and our team is working diligently to return to our high standards of care. We issued a full refund on 2/27/23 for all  purchases, a total of $336.59 which should reflect on the customers end in the next 5-7 business days. There is no need for the customer to return any of the items she may receive. We have also unsubscribed the customer from marketing emails.

  Customer Answer

  Date: 02/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ***********************************************

• Initial Complaint

  Date:02/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the program, they promised workout programs, meal plans,. I got none of it. I have reached out via website, email, no response, tried to call, number does not work. In an email I asked for a refund PRIOr to the 72 hours and got no response. Thank you

  

  Business Response

  Date: 02/27/2023

  We sincerely apologize for the delay in reply. We are working diligently to return to our own rigorous standard of care. While we do not offer support by phone, we offer live customer support via our chat option on the site from 6am-6pm PST daily. On 2/25/23 we issued a full refund of $57 and sent an email confirmation. This refund should post on the customers side in 5-7 business days. If there are any further concerns, we request the customer reply to the refund confirmation email for assistance.

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  V Shred offers a 30-day money back guarantee. I signed up and paid $39.50 on February 21, 2023. This site is a scam. I want a full refund as promised. I contacted them via email, using their response form, however I have received no response. I have tried contacting them via their phone number, but no response. I have only received advertisements and scam emails from them. I even received an email stating they are holding my order. I did not order anything! My user name for this account is *********************** I want a full refund of $39.50 and the constant emails to stop.

  

  Business Response

  Date: 02/27/2023

  VShred offers live customer support via our chat option on the site from 6am-6pm PST, which our outgoing phone message advises. We sincerely apologize our reply time did not meet our own rigorous standards and there was a delay in response and that the program was not a good fit. We understand the frustration of a delayed response and our team is working diligently to return to our high standards of care.  On 2/27/23 we issued a full refund of $39.50 and that should post on the customers side in 5-7 business days.

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 19494952
  
  I am rejecting this response because: The amount they told you, the Better Business was $39.50, however the response that VShred sent to me, see attached email was they were going to refund $37.50. I will accept anything less than what they quote to you, the Better Business of $39.50.  I find this a deception to quote one amount to you, the Better Business, and the send me an email for a lessor amount.
  
  Sincerely,
  
  **************************

  

  Business Response

  Date: 02/27/2023

  We sincerely apologize for the typo in the email sent by our team. Your refund is $39.50 as shown on the attached refund receipt.
  
  

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband purchased a V Shred plan for me back in 2020! He cancelled the plan within 6 months to a year later, around 2021. We are now in 2023 and he's been getting charged $9.95 each month for the last the last 1-2 years!!! We don't want/need a refund at this point, but we would like to this recurring charge to stop ASAP. I don't know who to call or who else to contact to get this corrected. The number listed on our credit card statement doesn't give us the option to speak to anyone and I emailed their support and have never received a response. Really bad business practice not to have a live customer support department to help us. And the worst part is the this service and the products didn't even help. Although I was skeptical about this business and their selling tactics, unfortunately my husband is a trustworthy person and is still getting scamed.Please let me know if you need any other info from me to stop this charge. As mentioned, we cancelled our membership on or around the year 2020.

  

  Business Response

  Date: 02/27/2023

  VShred offers live customer support via our chat option on the site from 6am-6pm PST, which our outgoing phone message advises. Our records reflect that ************************* was enrolled in the *** program on June 20th, 2020. We do not have any contact from this email until 2/21/23 requesting a cancelation of the *** subscription. We sincerely apologize our reply time did not meet our own rigorous standards and there was a delay in response. On 2/27/28, we canceled the *** subscription and issued a refund for the past 3 months. If **************** wishes to reply to our email with a copy of the original cancelation request and date, we will be happy to investigate why her original request was not processed.

  Customer Answer

  Date: 02/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************