Complaints

This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

V Shred, LLC has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  V Shred, LLC

  Las Vegas, NV 89103-5239

  
• 

  V Shred LLC

  10750 Denton Dr Dallas, TX 75220-1516

• 

  Sculptnation

  10750 Denton Dr Dallas, TX 75220-1516

• 

  Sculpt Nation

  710 Century Parkway c/o Sculpt Nation Allen, TX 75013

• 

  Vshred

  510 Townsend St San Francisco, CA 94103-4918

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, 3/19/2023, I ordered V Shred's digital program and before my order was complete, I was hit with two very hard sell videos that I could not back out of for products and services that I did not want. At that point, I had a bad feeling about the whole enterprise and immediately emailed the company to cancel and get a refund. I received a boilerplate email acknowledging my inquiry, but nothing more. I attempted to contact them via their 800 number and received a message that indicated that customer service inquiries could not be made on that line and to send an email. I just want to cancel my subscription and get my money back.

  

  Business Response

  Date: 03/22/2023

  Our clients trust and satisfaction are essential to our organization, thus we continuously work hard to deliver results and resolved all concerns in a timely manner. We find ways to provide the best customer experience starting from the checkout process up until their refund request if necessary. Most of our programs are covered and protected by our 30 Days Money Back Guarantee so clients *** try this product and see amazing results by themselves.
  
  We at VShred aim to deliver a consistent level of quality service to our clients and provide a world-class customer experience. As their fitness partner, we help people from all around the world achieve their goals faster and with visible results, thus we occasionally recommend content or products that *** be relevant to their fitness goals and hope this clarifies why they received multiple offers after making their initial purchase. They are completely optional, and not required for you to begin with.
  
  We've been getting a high volume of support requests recently thus our response time has been delayed but rest assured that we will answer every customer's inquiry and honor every request in the order in which it was received. Our team of experts is working hard to provide support to our valued clients in an opportune manner as we understand that every issue needs immediate attention. They *** also contact us through an online chat service available during business hours for other concerns needing immediate attention.
  
  A full refund for the Fat Loss Extreme program has been processed today. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. The account has no active subscription or is not enrolled in any auto-shipment, therefore there will be no recurring charges moving forward. An email confirmation was sent as proof of the refunded order.

  Customer Answer

  Date: 03/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:03/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried contacting the company to get refunded and to stop payment on a monthly service that I do not want. The customer service number doesnt work and the response to my initial email was inadequate and was pretty much an auto generated response. Which means no one has really reviewed my email and taken action to close my account. I would feel much better if it hadnt been auto generated or if someone had already contacted me to let me know they would be working on canceling my services. I tried emailing a second time and got no response from that one.

  

  Business Response

  Date: 03/22/2023

  Thousands of men and women have chosen VShred for their body transformation and have shared some of their life-changing stories online.  We help our clients get started, provide the strong support system they need online, and create a healthy environment where they can get expert advice from our trainers and receive world-class customer experience. As we double our effort to assist our clients and attend to their concerns, we have a 24/7 email support team that handles all inquiries and support requests in the order in which it was received. Clients may also reach us via online chat support for real-time assistance during our business hours. They can click the chat widget located at the bottom of the website homepage to get immediate support from one of our representatives.
  
  We are experiencing a high volume of contacts and wait times are longer than usual, however, weve acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible, rest assured that we will attend to their concerns and honor their initial email request.
  
  When they first purchased the program there was the option to join the V Shred University (VSU) as a trial, as well as an agreement to pay the membership subscription once the trial was finished. VSU is a membership program with a reoccurring monthly fee that offers new content and a new diet and training plan every 4 weeks. We have sent them a screenshot of this agreement for their reference.
  
  We have reached out and processed a full refund for the Fat Loss Extreme in accordance with our 30 Days MBG policy. Funds should reflect on their bank account within **** business days or depending on their bank refund timeframe. In addition, we have also canceled the free trial VSU subscription effective immediately, rest assured that there will be no recurring charges associated with this subscription moving forward. An email confirmation was sent as proof of the refunded order.

  Customer Answer

  Date: 03/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought this program with the believe that will be something easy to follow. I paid extra for the "customized diet plan", filled a questionnaire of food I will eat or wont and it will be based on those choices. The died plan received contained ingredients I will not eat, so the list I made was ignore, which indicates that is a LIE!!!!. To follow an exercise routine is a hustle, they just want to sell you all their programs, most of them have NO instructions. I HATE IT. I have written several emails, to customers service and the supposed trainer assigned to me, who never addresses the issue and continues as if everything is wonderful. I just want my money back, that is all . AFTER LISTENING FOR ABOUT TWO HOURS OF THE CONSTANT TALK ***** says " money back NO questions asked" Is a great scam like many out there.

  

  Business Response

  Date: 03/22/2023

  We value our clients trust for choosing us as their fitness partner and entrusting us to be a part of their fitness journey. We believe that a strong foundation of trust between our clients is essential in establishing a long-term partnership that can withstand unstable times. VShred ultimate goal is to offer the best experience and to make sure that we bring out the best in them in every aspect. Our diet is 80% of our body's transformation and plays an important role in the weight loss equation. As we continue to promote healthy and sustainable weight loss, we have introduced our custom diet plans which are created for a specific individuals nutrition needs, body type, and lifestyle.
  
   Our Custom plans are tailored to fit their specific fitness goals. They will have a trainer every step of the way with 24/7 email support to keep them motivated and guide them step-by-step. We will tell them what to eat, how much and when, and exactly what workouts, sets, and reps we want them to do each day to help them achieve their desired physique. One of our expert trainers will customize a 4-week meal plan made specifically for them, including the foods they like, a full shopping list, the exact amount to eat, and the exact time of day to eat. The diet is completely done for them: all they have to do is follow it. They will work one-on-one with one of our expert trainers who's there to answer any diet and training questions and check on their progress a minimum of once per week. They can also request a diet plan modification or revision if necessary.
  
  Our records show that the customized plan was made and sent by one of our trainers on February 24, 2023. Our Terms & Conditionshttps://vshred.com/terms-and-conditions?ref=home - along with our refund policy - a state that refunds are not applicable to custom diet & training programs due to the amount of time and effort put into them by our trainers. In checking the clients account, our records show that a full refund for the Fat Loss Extreme program has been processed on March 16, 2023. We have reached out and processed a refund for the Custom Diet plan today as a one-time courtesy. Funds should reflect on the account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded orders.

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 19th, I signed up for the plan for $57. I got on the website, and immediately realized this was not for me. But they swear by a 100% money back guarantee, right? Wrong. I have emailed repeatedly, the phone number tells you to email. They sent a reply that they got my email, and would be in touch. Then nothing. NOTHING. I still emailed, and got so frustrated I called my bank and disputed/stopped payment on the transaction. For such a 100% guarantee, they are very poor to respond. I'm waiting on my bank now. Just give me my money back, like you preach through way to many videos that you will.

  

  Business Response

  Date: 03/22/2023

  We respect and value our clients time and their satisfaction is very important to us. As we continue to grow as one of the leading fitness and wellness brand today, the entire team strive to offer quality products and world-class customer support. Our goal is to provide the best experience in every interaction and make sure to address every concern in a timely manner. We believe that each and every concern is urgent and needs immediate attention, therefore resolving their issues immediately is our top priority.
  
  We respond to our clients email and support request in the order in which it was received. We are experiencing a high volume of contacts and wait times are longer than usual, however, weve acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible, rest assured that we will attend to their concerns and honor their initial email request. For real-time support, our online chat service is also open during business hours so they may contact us for all urgent concerns needing immediate attention.
  
  We will always stay committed to delivering our promise online and assure our clients of a risk-free purchase through our 30 Days Money Back Guarantee offer, rest assured that clients will get their money back as promised and in accordance with this no question asked refund agreement. We are transparent with our refund terms and condition, they may visit our website for more details and clarification.
  
  In response to their request, a full refund for the Fat Loss Extreme program has been processed. Funds should reflect on their online account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded order today.

  Customer Answer

  Date: 03/24/2023

   
  Complaint: 19635441
  
  I am rejecting this response because: I just want people to know that it took me contacting you to get results. They finally gave my money back, which wouldn't have mattered long term because I called my bank and they were also disputing it. Going forward, consumers need to be very careful,  and understand what steps it takes to get their attention. There is a phone number, but it is just a recording telling people to email. I shouldn't have had to go to these lengths to get a refund, one they "100%" tell you.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 03/24/2023

  As far as this particular complaint we have issued a refund.  We apologize for the response time of our customer service team which is experiencing record growth and all that comes with it.  As we understand it this particular matter has been resolved.  Once again we apologize for the delay.

• Initial Complaint

  Date:03/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 12, 2023 I watched a Vshred video about a weight-loss program. I bought 2 programs for $124.00. After entering my financial info, it said Do not go back or you could be charged twice. I wanted to quit but couldn&#**;t do anything until I watched another 3 videos! I was told to WAIT a few days for a clerk to call.March 14, a clerk called encouraging me to purchase a custom plan & online trainer. She said Dont go on the site, but WAIT about a week. I need to find a trainer & he needs time to setup a diet/exercise plan.March 17, (5 days from my original purchase), a trainer emailed me, but said to WAIT 4 days before starting the diet!Vshreds colorful AFFIRM loan ad says theres NO APR, pay at your own rate with no late fees or surprises. NOT TRUE. After qualifying, I called Affirm AND went on the site to find out any interest policies. They didnt have any info & said to WAIT, call back in 24 hours!March17 I got the info. 15% interest rate, offers only 2 pay plans. Program costs $2,???? + tax =$3,281.71. I chose the only plan I could afford: 36 mo. totaling $4,092! $810.99 finance charge!I couldnt go on the site to see what Id bought: exercise or diet plans. Just Wait. I felt trapped, scammed & in a horrible predicament.I emailed Vshred 5 times explaining how I could not afford $4,000 due to medical bills that just surfaced. Would wipe out my savings account.March 21 It took 2 days to get a definitive answer. They said I had WAITED too long & I couldnt cancel after 72 hours! No wonder they kept telling me to WAIT.I will gladly share ALL emails& texts as proof.March 21,2023 after attempting for hours, all the links to the trainer didnt work. (He posted 4 different ways to connect)I found many YouTubes & posts saying Vshred is a scam!

  

  Business Response

  Date: 03/28/2023

  Our client purchased the V Shred Elite Custom Coaching program on 3/14//23 and was onboarded the next day. Our onboarding process involves: refunding the customer for eligible previous purchases; sending a Welcome Email with steps on how to move forward; and sending a link to a Questionnaire they must fill out in order to connect with their coach and receive the custom plans. This email also includes a full breakdown of our refund policy and a link to the refund policy on our website. This client paid for her program with ******, a third-party financing company.
  Our team confirmed the client had submitted her questionnaire and her coach connected with her on 3/18. On 3/19 the client contacted our team asking who she should contact to ask questions. Our team told her to reply to her coachs email. The client expressed that she was trying to contact Affirm, the loan provider, to discuss a repayment plan to avoid interest.
  
  The client then proceeds to request a cancellation because she thinks the program is too expensive and confusing. She also shared that she couldnt pull up her diet plan on her phone, has not looked at the training plan her coach made for her, and that she asked her coach to cancel her program.
  Our team proceeded to explain the refund policy to the client and shared that she is not eligible for a refund because she has not yet completed the program and failed to get results. Our Results Guarantee is based on someone following the program the coach creates for them, submitting measurements and progress photos, and participating in the program. If they fail to achieve any results by the end of the program, they are eligible for a refund.
  
  On 3/20 the client asked to speak to management and states she believes she should receive a refund because 1) she was waiting for V Shred to deliver on the coaching program 2) she cant afford the program because of the interest rate and 3) she wanted to see her customized diet and training plan before she paid for the program.
  
  The client makes another request to speak to management and one of our team members explains that she doesnt qualify for a refund but that we can ***** her a partial refund to continue with the program. The client stated that the partial refund seems to be her only option and reconnects with her trainer, who provides her with a Zoom link to do her first 1-1 coaching call. The client then proceeds to threaten that she will complain to the BBB.
  On 3/22 our team reached out to her to do a courtesy call and answer any additional questions she had and confirm her partial refund. The client complains that the Zoom call link her trainer sent her doesnt work. Our team member encouraged the customer to join that Zoom call so that she could get started and have any questions answered, and get her the results she wants from the program. This was our last communication with the client.

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19635536
  
  I am rejecting this response because:
  The Vshred rep that I had a zoom call with & who signed me up, mislead me by saying to WAIT a week before going on their site. (This would put me past their 72 hrs. cancelation period!) Very tricky!

  The rep also had me purchase the program during the zoom call, with NO TIME TO OPEN or read the contract. Also, in an email I opened weeks later, Vshred states in capitol letters to NOT START THE PROGRAM unless approved by my Dr. ***** is no time to do that during the zoom call! Very confusing & contradictory sign-up process.

  This should be illegal.

  Note that Vshreds BBB response uses the the words that they " told" me, but thats not true. They did not answer ANY calls. All communication is with automatic emails or texts loaded with videos that I ""need to watch," "Be sure to watch this first."

  ***** was only ONE zoom call to sign up. Then that rep told me to "WAIT" MULTIPLE TIMES before doing anything or going on the app or their site.

  I cooperated  and waited  which put me past the 72 hr cancellation period. Another message said to wait 2 days.

  I AM DUE THE REFUND as I have NOT USED ANY PRODUCTS, or VIEWED ANY VSHRED PROGRAMS VIDEOS OR USED THE TRAINER.

   A WEEK AFTER I SIGNED UP  the trainer emailed me 4 different ways to contact him.

  I tried for 2 hours & NONE OF THEM WORKED. I HAVE ALL EMAILS  TEXTS & NOTES DOCUMDNTING MY INTERACTION WITH VSHRED.

  Vshred's manipulative video ads full of false information, plus their confusing SIGNUP PROCESS needs to be corrected before a class action lawsuit ensues.

  VSHRED HAS CAUSED ME MUCH DURESS; BOTH EMOTIONALLY & FINANCIALLY. 

  I HAVE BEEN AVISED TO PURSUE LEGAL COUNSEL.

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/31/2023

  The client was onboarded and sent a welcome email on 2/15 by the concierge team, and then connected to their couch and emailed by them on 2/18; however, the customer did not respond to either emails. We do apologize for any confusion and inconvenience this experience has caused the client. Our success coordinators have reached out via email to offer multiple solutions to make things right, but the client has denied all solutions. Therefore, even though the custom diet plan programs are non-refundable, we want to do all we can to make sure you're satisfied with your experience, and we have made a one-time exception and provided the client with a full refund. This refund has been processed, and it should reflect on their online credit card statement within the next 510 business days and on their paper statement at the end of the current billing cycle. (Please check with your credit card company for clarification if needed.)

  Customer Answer

  Date: 04/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I did notice that their final emailed response suggests that I was at fault and they were innocent of any wrongdoing. I have been extremely honest with all correspondence and wont go into the details of their misleading sales program again. I hope the company will revamp their manipulative sales tactics and begin selling their exercise programs in a more honest, straight forward manner. If the product is truly good, it will sell itself, no need to trick or trap potential customers into buying.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Vshred for their lack of customer support and unrelenting marketing tactics for my recent purchases of "Ripped In 90 Days $67 Bundle" and "BURN EVOLVED 2.0 - 1 Bottle Monthly subscription."On March 11th, I made the above-mentioned purchases from Vshred. However, I was bombarded with numerous videos and offers that were relentless and made me feel uncomfortable. I found this marketing tactic to be invasive and not customer-friendly.Furthermore, I have attempted to cancel my subscription and request a refund for both purchases. On March 13th and March 17th, I sent emails to ******************************** and ********************************** requesting for cancelation and refund. Although I received a response on March 13th, stating that they value my business and will get back to me in 24 business hours, I have not received any other communications from Vshred since then.This lack of customer support is unacceptable, and I feel that Vshred is not honoring their 100% Risk Free. If you decide during the 1st 30 days that the program isn't right for you, just let us know and you'll be issued a full and prompt refund, no questions asked policy.I kindly request that the Better Business Bureau investigate this matter and ensure that Vshred provides appropriate customer support and refunds to their customers in a timely manner.

  

  Business Response

  Date: 03/22/2023

  As we continue to demonstrate our commitment to high standards of customer service, we make sure we efficiently handle all issues and provide timely assistance. We double our efforts to provide an immediate resolution to every customers concerns, thus we have opened our chat support line for urgent matters requiring immediate attention. Clients with urgent concerns may reach us through this channel during business hours for real-time assistance. We are experiencing a high volume of contacts and wait times are longer than usual, however, weve acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible, rest assured that we will attend to their concerns and honor their initial email request as we answer all inquiries in the order in which it was received.
  
  We are confident with the quality of the products and services we offered, thus the majority of them are covered by our 30 Days Money Back Guarantee. Through our Money Back Guarantee, our clients can request a refund within 30 Days from the date of purchase. A satisfaction guarantee is offered in the majority of the 90 days programs and clients can take advantage of this if for any reason our products and services did not meet their standards and expectations. While our supplements line, Sculpt Nation offers a 100% Lifetime Guarantee on all supplements purchased from SculptNation. com.
  
  The videos or infomercials they watch in between the checkout process are not only to recommend products and services but also to provide additional information and share additional tips and knowledge that we have acquired through research and trial over the years. With so many factors that contribute to our clients weight loss journey, we continuously find ways and offer options and product recommendations that will help them achieve their desired results. They may see product offers but these are totally optional and not required to begin with. They may also opt out of receiving this kind of email by clicking the unsubscribe link at the bottom of any email they received.
  
  In checking the clients account, our record shows that a full refund for the Ripped In 90 Days and 1 bottle of Burn Evolved 2.0 has been processed on March 21, 2023. As previously stated, a refund may take **** business days to reflect on their online credit card statement, and on their paper statement at the end of the current billing cycle. In addition, we have successfully canceled the BURN evolved subscription, they will not be charged when the next billing period starts and a new bottle won't be shipped. An email confirmation was sent on the same day as proof of the refunded orders. 

  Customer Answer

  Date: 03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for burn, a supplement sold by Vshred on 02/10/23. The product has a money back guarantee, but when I emailed them for a refund because the product didnt work for me, I never heard back from them. I sent another email and still no response. This item doesnt work and Id like a refund.

  

  Business Response

  Date: 03/22/2023

  Our supplements are created with the highest level of quality and performance standards at a very affordable price. It is properly dosed, clinically-studied ingredients, rigorously tested, and backed by a lifetime, 100% Money-Back Guarantee. All of our supplements are tested by a third-party laboratory to ensure the quality and potency of every single serving and to provide the results and benefits we advertise online. Consistency is key when trying to reshape our bodies, thus to ensure that they get the maximum effects, we suggest trying the supplements for at least 30 days, but they will see the most dramatic effects when they continue using them past your initial 30 days.
  
  We offer a 100% Lifetime Money Back Guarantee for all Sculpt Nation products purchased from SculptNation.com If they purchased our supplements directly from SculptNation.com, take them as directed for 30 days and are not completely satisfied, they may return them today, next week, or even next month, for a 100% refund of their purchase price.
  
  We are experiencing a high volume of contacts and wait times are longer than usual, however, weve acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible, rest assured that we will attend to their concerns and honor their initial email request. To cater to all our clients requests, we have dedicated email support who diligently works and offer assistance 24/7 as we answer every customer's inquiry in the order in which it was received. We also have an online chat support team to assist them and offer real-time assistance for all urgent concerns needing immediate attention.
  
  Single bottle purchases (30-day supply) do not need to be returned. In response to their request and in accordance with our single-bottle policy, a full refund for the supplements has been processed. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded order.

  Customer Answer

  Date: 03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on 3/12/23, I decided quickly this program wasn't what I thought it was so I requested to cancel the program and a refund on 3/16/23. I received a standard email response that someone would get back to me but so far no luck. I feel that 2 business days is long enough to at least receive an update as to where we stand with a refund. They take your money the day you place an order but they can't be reached when you need your money back.

  

  Business Response

  Date: 03/22/2023

  Getting results requires a lot of commitment and hard work. Consistency is key when trying to reshape ones body. To ensure that they get the maximum results, it is important to follow the program for at least 3 weeks before they start seeing results. The more time they allow themself to follow the program, the better the results. Our programs have been tested and proven to produce incredible results for men and women of different ages and body types across the world. A 30 Days Money Back Guarantee offer provided our clients with a risk-free purchase and assures them of a full refund if for any reason they are not satisfied with the program they purchase.
  
  Vshred's 30 Days Money Back Guarantee offer aims to provide assurance and peace of mind to those who would like to try our programs. Our refund terms and condition is stated online to provide our clients transparency in every process and provide clarity in every transaction. We believe that this will ensure customers expectations are met accordingly and provide higher value to the services we offered.
  
  Our goal is to resolve all customers concerns efficiently and in a timely fashion. We've been getting a high volume of support requests recently thus our response time has been delayed but rest assured that we will answer every customer's inquiry and honor every request in the order in which it was received. Our team of experts is working hard to provide support to our valued clients in an opportune manner as we understand that every issue needs immediate attention.
  
  In response to their support request, a full refund for the Fat Loss Extreme and Custom Diet Plan has been processed. Funds should reflect on their online credit card statement within the next 5 -10 business days, and on their paper statement at the end of the current billing cycle. An email confirmation was sent as proof of the refunded orders today.

• Initial Complaint

  Date:03/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a specialty work out program, food prep and supplements. I have received nothing and paid over $800.00..

  

  Business Response

  Date: 03/22/2023

  VShred offers digital fitness programs and diet guides while our supplement line Sculpt Nation provides high-quality supplements to provide our bodys nutrition needs. We offer a 30 Days Money Back Guarantee on most of our digital programs as stated on our refund terms and condition online. While our Sculpt Nation products offer a 100% Lifetime Money Back Guarantee for all Sculpt Nation products purchased from SculptNation.com If clients purchased our supplements directly from SculptNation.com, take them as directed for 30 days and you are not completely satisfied, you may return it today, next week or even next month, for a 100% refund of your purchase price, less shipping & handling, if applicable. They can visit our website at ******************************************************* for more details.
  
  All of our programs and plans are digital so there is nothing to physically send. We would like to provide all the information they need via email so they dont need to wait and they can get started with their fitness journey immediately Our system is designed to automatically send order confirmation as proof of their online transaction. They should have received a receipt email and another email within a few minutes after their purchase containing their account username (the email used at the time of purchase) and a temporary password assigned to their account. These emails may have gone to their spam folder, while other email address providers or domains block some of these messages entirely. The clients may contact us during business hours via chat online service or send us an email or support request through our website and one of our representatives will be more than happy to assist them in getting this information sent manually.
  
  As for the supplements, the orders were shipped on March 20, 2023. The tracking number shows that the package is now in transit. As of March 22, 2023, at 9:49 am, it is currently in transit to the next facility and the expected delivery date will be on March 23, 2023. We have provided the package tracking number and courier website link so the client can track and keep an eye on it. We have also sent the return instruction along with the *** form and link to retrieve the ***** return label if the client decides to return the supplements.
  
  As stated on our return process and refund timeframe online, under Shipping and Returns our 100% Money Back Guarantee covers the first 30-day supply of a supplement. We offer a 100% Lifetime Money Back Guarantee for all Sculpt Nation products purchased from SculptNation.com. They may visit our website for our full refund policy. We have set the proper expectation that processing a refund for the returned supplements may takes time as it needs to be confirmed and ************** by our warehouse team. The verification includes the number of supplements we received, opened, and unopened bottles and the correct amount to be refunded.
  
  In response to their support request, we have processed a full refund for all of the digital programs in accordance with our 30 Days Money Back Guarantee. Refunds for the Fat Loss Extreme program, Custom Diet Plan, and MOVE 30 should reflect on their bank account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of refunded orders today.

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the female extreme fat loss package on 3-6-23 for $60.14. As soon as I began downloading the app and began reading about the program in depth, I realized it was not appropriate for me. The company makes bold claims about a full refund for non-customized products, which is what I purchased. The app/website gives no specific instructions for refund only directs to email customer service. However, I attempted to email the company several times; the first email got a generic response that someone would get back with me soon, but no other email has produced a response. The company phone number merely has a message that they only offer customer support via email. I also submitted an inquiry through their webpage. I am still awaiting a response of any kind to honor their claim that the product is refundable. They are simply ignoring emails and not accepting phone calls in order to keep people's money when they want the promised refund.

  

  Business Response

  Date: 03/22/2023

  With years of experience in the fitness and wellness industry, and as a product of thorough research and trials, our diet and training programs are designed for everyone who is committed to transforming their body and living a healthy and active lifestyle. We help our clients get started, provide the strong support system they need online, and create a healthy environment where they can get expert advice from our trainers and receive a world-class customer experience.
  
  *********************** refund terms and condition is stated online to provide our clients transparency in every process and provide clarity in every transaction. We believe that this will ensure customers expectations are met accordingly and provide higher value to the services we offered. We stand strong behind our programs and the results they yield, if you're not satisfied we will refund their full payment 30 days from the date of purchase on the majority of our programs. Those that are non-refundable are the Custom Diet & Training programs, as well as the Contest Challenges as these were created tailored to a specific clients needs, likes, and preferences. For further clarification, they may see our Terms and Conditions ******************************************************** for our full refund policy.
  
  As weve been getting a high volume of support requests recently our response time has been delayed but we make sure to address each customer's inquiry in the order in which it was received. We have set the proper expectation that we will get back to them as soon as possible. We have opened our online chat supports for urgent requests such as cancellations and refund, clients may contact us through this channel during our business hours for real-time assistance.
  
  In reviewing the clients account, our record shows that we have responded to their support request and processed a full refund for the Fat Loss Extreme program on March 21, 2023. The refunded transaction should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded order today.

  Customer Answer

  Date: 03/22/2023

   
  Better Business Bureau:
  
  The refund request was acknowledged after I reached out to BBB and my complaint was forwarded to VShred. Thank you, BBB for helping me. While VShred claims their product is for everyone serious, it's not possible for a very rote program like this one to be appropriate for everyone, and those with any health and medical knowledge are aware of this. Regardless I recognize my refund request fits clearly into the company's refund policy which is why the lack of acknowledgement of my request is so concerning. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me provided I do receive the refund.
  
  Sincerely,
  
  *****************************