Complaints
This profile includes complaints for V Shred, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,039 total complaints in the last 3 years.
- 101 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/27/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered this program decided it was not for me the next day I emailed them on March 19th due to a billing problem. Then on 21th to cancel the whole order. Still no response. I have included email that were sent.Business Response
Date: 03/27/2023
We sincerely apologize for the long response time. We assure the customer that we are working to ensure that all customer requests are replied to in a timely manner and in the order in which they are received.
We received the customers initial request on March 19, 2023 at 8:03 pm inquiring why they had two separate orders for Burn Evolved 2.0, order 55b30d97-d9ea-4609-a638-6b021f64a771 in the amount of $132.00 for 3 bottles and order 920aed03-e3a4-45fc-a21b-23e460a048cc in the amount of $144.00 for 6 bottles. We then received the customers follow-up email on March 21 at 6:12 am requesting a full cancellation of all orders.
We acknowledge that the wait for a reply, which was sent on March 27, 2023 at 4:16 pm, was longer than is acceptable. At this time we advised the customer that we had issued a full refund in the amount of $374.00. We ask that the customer allow **** business days for their refund to fully reflect on all bank statements.
We appreciate the opportunity to address and resolve the customers concerns, an wish them the all the best of luck in their future fitness endeavors.Customer Answer
Date: 03/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:03/27/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently 3/20 signed up for the **Shred program where I only wanted to be able to utilize the video and the free items. I was charged on my credit card $61.70 which I downloaded app and have to this date 3/25/2023 have been unable to access it. I get countless emails from them with suggestions for other products to purchase but am yet able to utilize the app. I sent them a note on 3/21/2023 that I was unable to access and did not get the email to reset my pass code. They sent a note back that they had a lot of incoming request and would get to me in the meantime they sent me another email with things I can purchase. At this point and time without any resolution I requested a refund since I did not receive the services that I purchased. I'm waiting to hear back from them.Business Response
Date: 03/27/2023
We sincerely apologize for the delays in responding to the customer and we assure the customer that we are redoubling our efforts to ensure that all customer inquiries are responded to in the order in which they are received, and within an acceptable timeframe.
We are sorry to hear of the difficulties the customer encountered when trying to access their purchased program, the Fat Loss Extreme for Her $57 Bundle. We received the customers email notifying us that they were unable to log into their account on March 20, 2023 at 8:05 pm. We received a follow up email from the customer on 3/25/2023 at at 7:24 am requesting a refund as their issue was unresolved. We acknowledge that the timeframe for receiving a response, which was sent on March 27, 2023 at 4:29 pm, was longer than is acceptable. At this time, we advised the customer that a full refund for the Fat Loss Extreme for Her $57 Bundle was processed in the amount of $61.70, and we ask that the customer allow **** business days for the refund to fully reflect on their bank statements.
We appreciate the opportunity to address the customers concerns and make things right, and we wish the customer the best of luck in pursuit of their fitness goals.Customer Answer
Date: 03/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:03/27/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DO NOT FALL FOR THIS COMPANY!!I feel like I fell for a scam! After watching a very convincing video and started the process of purchasing, and put my credit card information in, three more drawn out upsells start. Already I'm regretting it, but I'm in the process so I'm stuck, right? So I don't all for the upsells. They take my money. From there, nothing. Access to a confusing website with promises I'll have 24/7 access to customer support. I joined the ******** page and my post was never posted by the admin even after 4 days (it was a basic post). I paid for the customized diet plan, which after 5 days, was never received. I send an email and had the automatic response I'd hear back in 24 hours. 24 hours pass, no response. 48 hours pass, I tried to contact them and the phone number says they don't handle anything via phone and I have to go through the chat. I contact the chat customer service. When asking about my personalized diet plan, I got "sorry for the inconvenience. You'll get it in a couple days." Nothing for days. Just a complete waste of time. I regretted the entire experience because time is ticking and my "free 30 day VShred University" was ticking down. That was it. I contacted the chat again and was told my refund would be processed. That was a couple days ago. I'm still waiting on the refund. UNBELIEVABLE this company is still in business.Business Response
Date: 03/27/2023
We are very sorry for the delays the customer experienced in regard to our response time as well as in receiving their Custom Diet Plan. We assure the customer we are working to ensure that every customer request is responded to in a timely manner in the order in which it was received.
The customer purchased a Fat Loss Extreme for Her $57 Bundle and Custom Diet Plan on Mar 20 2023, 11:26 AM PDT and submitted their questionnaire needed for the completion of their Custom Diet Plan on 3/20/2023 at 7:13 pm. We received the customers inquiry regarding the status of their Custom Diet Plan on 3/22/2023 as well as their subsequent requests. We recognize that the timeframe to receive the Custom Diet Plan was longer than acceptable, and we sincerely apologize for the frustration.
The customer requested a full refund for the Fat Loss Extreme for Her $57 Bundle and Custom Diet Plan on March 24, 2023 and it was processed on 03/24/2023 11:39 AM PDT in the amount of $124.00.
We are truly sorry for the frustrations experienced by the customer appreciate the opportunity to address their concerns.Customer Answer
Date: 03/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************************Initial Complaint
Date:03/27/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the Fat Loss Extreme for her on Mar3, 2023 after watching a lengthy video. I was interested in the carb cycling but when I got the information, carb cycling was not to be done til after the 90 days had been completed. I also signed up for the free metabolic deal they had and made an appointment. The coach emailed me the day of my appointment and said something came up and wondered if later in the week would work so I replied sure! Wednesday or Thursday is good. So I get an email back a couple days later saying he texted me and wanted to know if I wanted to reschedule so put a link to reschedule but when I clicked on it there were no openings. So I replied back and told him I never got a text and I couldnt rebook because there were no openings. He never replied. So After all that I decided that this company was a fraud and read many problems from customers on the *************** Now I want a refund of $60.14. So I sent them 3 emails now, with only automated messages as replys from them saying they have been very busy and they will contact me . I never heard from them. They have the worst customer service of any company Ive ever bought from.Business Response
Date: 03/27/2023
We sincerely apologize for dropping the ball with response time. We assure the customer we are doubling our efforts to ensure every customer request is replied to in the order in which it was received.
We are sorry to hear the frustrations and hesitation with the program and your experience with the metabolic call. While we stand by our programs, we understand they might not fit some peoples needs.
We received the customers request for a refund on March 16, 2023 at 8:36 PM, as well as her follow up requests. We recognize there was a longer than acceptable wait for a reply, which was sent on March 27th, 2023 at 6:47AM. At this time, we advised the customer we had issued a full refund in the amount of $60.14. We kindly ask to please allow **** days for the refund to fully reflect on all bank statements.
We appreciate the opportunity to make things right and we wish the customer all the luck in their future fitness endeavors.Customer Answer
Date: 03/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:03/27/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I watched their ******** video on 3.23.23 and was intrigued. The program was offered for $57 including so many free bonuses, including a meal plan. That was a lie. After paying the $57 for the program the page keeps spamming you with a bunch of check marks to click on to get the special $57 offer. Very misleading because the video states the meal plan is included but actually was an extra $67. In order to get out of the checkout page you have to keep clicking through videos in fear of being charged extra for closing the window. I have emailed them 3 times with only an automated response. Their customer service number is automated. They dont offer any other way to get a refund other than emailing *********************************** I have not filled out the questions for the meal plan as I expect a full refund for both that and the total program. They say they dont refund meal plans since the coaches put in time on them, however I have not been contacted by any coach nor have I filled the questions. I just want my money back, this is definitely a scheme. Over 24 hours later and I have not received a response or a ticket number.Business Response
Date: 03/27/2023
We would like to apologize for the customers frustration with their recent purchase and delayed experience with our customer service team.In reviewing the account, our records show that the customer purchased the Fat Loss Extreme for Her $57 Bundle and the Custom Diet Plan add on in the amount of $134.23 on Mar 23 2023, 10:18 PM PDT. We offer a customized diet plan option as an add on to the program purchase for an additional $67. However, the Fat Loss Extreme for Her $57 Bundle included the Fat Loss Extreme program which contains a 90 day diet plan without an additional purchase.
The 90-Day program covers how to construct your own fat burning or muscle building diet, how to optimize how many calories you burn while doing cardio, a section on supplementation, a section on how to get your mindset right, an exact training regimen to follow with video/visuals to help you perfect your form, and more.The customer reached out to us via email on Mar 23, 2023 11:17pm requesting a full refund for both the Fat Loss Extreme for Her $57 Bundle and the Custom Diet Plan as this was not a program they would like to proceed.
Due to our increased response time, we did not address the matter until Mar 27, 2023 at 2:55pm PST, in which we processed a full refund for $134.23 and sent an email confirmation to the customer. We kindly request to please allow 5 to 10 business days for this transaction to fully reflect.We apologize once again for the inconvenience and appreciate the opportunity to make this right. We wish the customer the best on their fitness journey.Customer Answer
Date: 03/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:03/27/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the $57 90 day program that I realized is a complete waste of money and requested a refund the next day. After reading their refund policy I proceeded to contact their support email asking for said refund. It has now been well over a week and I havent received a single reply. So I sent another two emails asking for a refund and once again, no reply! I even spaced these emails out over the span of a couple days. All I want is my refund!!! Ive called the support number and was told by an automated message that the email was the only way to contact them. Tried the support chat and there is no way to submit your message once you type of out. Do not buy from this company!!!Business Response
Date: 03/27/2023
We sincerely apologize for our failure to meet our own rigorous reply time standards. This is not the experience we promise our valued customers.
In reviewing the customers account, our records show that the customer purchased the Fat Loss Extreme for Him Bundle on Mar 16 2023, 10:39 AM PDT in the amount of $57. The customer initially contacted us on Mar 19, 2023 10:03am requesting to cancel their purchase and receive a refund. We received 3 additional emails on Mar 21, 2023, Mar 22, 2023 and Mar 24, 2023.
We processed a full refund for $57 and sent an email confirmation to the customer on Mar 27, ***********. We kindly request to please allow 5 to 10 business days for this transaction to fully reflect.
We apologize for the customers experience and frustration regarding this matter and appreciate the opportunity to make this right. We wish the customer the best on their fitness journey.Initial Complaint
Date:03/27/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I purchased a fitness program with VShred on March 8, 2023 with the promise of a 30 day satisfaction guarantee. The fitness program did not meet my satisfaction as I thought it would be different than "free" fitness programs that are available and it was not. The company does not have a working customer service phone number. They also promise a 24 hour response time by email and that promise has not been held up as well. I sent the company an email requesting a refund of $61.56 on March 16, 2023. I then sent a follow up email on March 21, 2023 and still have not heard a response. I am approaching my 30 day money back guarentee date and am afraid I will not receive my money back. Any help would be appreciated as this program is nothing more than a scam!Business Response
Date: 03/27/2023
Our sincerest apologies for the delay in our response. We did not meet our own high standard of email reply time. This is not the experience we promise our valued customers.
We are sorry to hear the customer did not enjoy his experience. We do have a working phone number, however, the number states to reach out to us via chat or email as we do not offer phone support.
Our records show that this customer completed 2 purchases ( Toned In 90 Days $57 Bundle and 3 bottles of Burn Evolved 2.0 ) on March 8, 2023, for a total of $204.12.
The customer initially contacted us on Mar 8, 2023, at 12:45pm via email. The customer requested an address verification on shipment. He then sent 3 follow up emails on Mar 10, 2023. We replied on Mar 15, 2023 at 1:57pm with the tracking information.
The customer then requested a full refund via email on Mar 16, 2023 at 5:16am. We processed a full refund for $204.12 and sent an email confirmation to the customer Mar 25, ***********. We kindly request to please allow 5 to 10 business days for this transaction to fully reflect.
We again apologize for the frustration and appreciate the opportunity to make this right. We wish the customer the best on their fitness journey.Customer Answer
Date: 03/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:03/24/2023
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I joined this program on March 16. They said I would receive a confirmation email with log in information. I did not receive that, but received dozens of advertisements to spend more money. I joined for $57 and was charged right away. I emailed the company and got a reply that they have a high number of emails to respond to. I still do not have my login information. I cannot use the app without it. And the app wont send an email to change it. I would like a refund. Thank you.Business Response
Date: 03/24/2023
As our clients fitness partner, we commit to delivering the best and premium service and plan to guarantee results as we promised and advertised online. Many factors affect ones weight loss journey, thus we have come up with different products and recommendations to help our clients achieve their desired physique. In our effort to accelerate their results, we occasionally recommend content or products that *** be relevant to their fitness goals, this is why they received multiple offers and supplements recommendation after they successfully purchased our 90 days program. These offers are optional and not required to start with their workout plan.
To make it easy and convenient for our clients to get started, weve programmed our system to send an automatic email confirmation for every successful purchase. They should have received a receipt email and another email within a few minutes after their purchase containing their account username (the email used at the time of purchase) and a temporary password assigned to their account. These emails *** have gone to their spam folder at times, clients that did not receive their login details *** reach us through our chat online service during business hours for immediate and real-time assistance. They *** also send us a support request via email. They will get an auto-response email as an acknowledgment that we received their concerns and we will get back to them in the order in which it was received.
Most of our 90 Days programs are protected by our 30 Days Money Back Guarantee. We offer a risk-free purchase where clients can try our programs and see amazing results. If not satisfied we will refund their payment 30 days from the date of purchase. In response to their request, a full refund for the Fat Loss Extreme Bundle has been processed in accordance with our refund terms and condition. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. An email confirmation was sent as proof of the refunded order.Customer Answer
Date: 03/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******************************************Initial Complaint
Date:03/24/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $124 to vshred on march 21 the next day march 22 I asked for a refund in accordance with their no question asked refund agreement. Their phone number doesnt work and all I got was a generic email saying they are busy. They were not too busy to take the funds out of my account, that happened instantly. They are not too busy to send me emails 3 to 4 times a day about products to purchase. How am I not able to contact anyone in this company for their money back guarantee? It must be a scam. I would just like to get a refund for my $124 as I do not want this program.Business Response
Date: 03/24/2023
Continuing our mission to use this platform and help others have the confidence to unlock their full potential and pursue greatness through living a healthy and active lifestyle. We strived to produce quality and premium training/diet content that will work for everyone, for every body type and age. Client satisfaction is very important to us, thus our customer service team has been working very hard to make sure we addressed all concerns and provide the support they need. It is our daily commitment to make sure that we meet or even exceed their expectations.
We showcase our confidence in the quality of our products and services through our Money Back Guarantee offer. We stand strong behind our programs and the results they yield if the client is not satisfied we will refund 30 days from the date of purchase on the majority of our programs. Our refund terms and condition is stated online to provide our clients transparency in our refund process and provide clarity in every transaction. Rest assured that clients will get their money back as promised and in accordance with this, no question-asked refund agreement.
Our team of experts works hard to deliver an unparalleled customer experience. We believe that each and every concern is urgent and needs immediate attention, therefore resolving their issues in a timely manner is our top priority. We respond to our clients support request in the order in which it was received. We are experiencing a high volume of contacts and wait times are longer than usual, however, weve acknowledged receipt of their email and set proper expectations that we will get back to them as soon as possible. We have opened our online chat support for urgent concerns needing immediate attention, clients may reach us for real-time assistance during business hours and we will be more than happy to assist them.
In response to their support request, a full refund for the Fat Loss Extreme and Custom Diet Plan has been processed today. Funds should reflect on their account within **** business days or depending on their bank refund timeframe. We have also canceled the *** subscription so there will be no recurring charges moving forward. An email confirmation was sent as proof of the refunded order.Initial Complaint
Date:03/24/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had ordered supplements pills and as I was ordering my phone messed up and had ordered twice as many than I needed I was going wanting to spend $ 146 and I got charged $340. As soon as I seen the mess up I emailed them as soon as possible and I haven't heard back from them the next day it said my order was shipped. I want my $ ************************************************************************************************ for. The date I ordered it was March 20th.Business Response
Date: 03/24/2023
We would like to offer a safe and secure environment when our clients shop online. We make sure that every purchase is protected and risk-free from any unauthorized transactions, therefore we have created a checkout page where clients can review all orders added to their cart before the checkout process begins. This will allow them to modify orders, and remove or add items added before charging their bank account. Rest assured, our system can only take the amount that is confirmed by our clients at the end of the checkout page.
We are transparent about every online transaction and an electronic receipt was sent right after their successful purchase. This will show how much was billed and what are these charges for. Clients may contact us immediately for order verification or order cancellation through our online chat service. They can reach this channel during business hours for real-time support. They may also send us a support request or send an email directly through our website, and one of our representatives will get back to them in order it which their concerns were received.
We have thoroughly reviewed her account transactions, and our record shows that the two purchase attempts for BURN STACK: Burn Evolved 2.0 (3) + Burn PM (3) (FREE) bundle were not successfully processed as it was declined by her bank. Our payment processor shows that there were only two successful purchases on her account, these are for SECRET STACK" BURN BOGO for $49 and BURN STACK: Burn Evolved 2.0 (3) + Burn PM (3) (FREE) for $97. The rest of the transaction did not go through as the payments were not successfully processed, so there is nothing to refund.
The client may reach out to their financial institution to verify this transaction and get more details if needed. We have also provided the tracking numbers for the original orders so they may keep an eye on them. As per the **** tracking number, the order is now in transit and the expected delivery date will be on March 25, 2023.
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