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Business Profile

Ecommerce

Ask-Crew

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 222 total complaints in the last 3 years.
  • 113 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/6/2024: ask crew said there will be a charge of 1.00 to get an answer to a question. Then was charged *****. I contacted them again and asked why I was charged *****. Again they wanted 1.00 which I did not do. I am asking for a full refund since this is a scam.

    Business Response

    Date: 03/21/2024

    Dear ***************************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without initiation of a subscription it is impossible to access a chat with an expert.
    We aim to deliver the best possible experience to all our customers. However, in this case, we were not able to locate your profile at our service based on the information available from your message on the BBB. We will reach out directly to you at your email address to request additional information so we could investigate this matter further.
    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ask.com charged my credit card on 1/1/2024 for $1.00, then on 1/1/2024 for $55.00, then on 1/31/2024 for $55.00, and on 3/1/2024 for $55.00. These charges are services that i did not sign up for and have not utalized. I am seeking reimbursement of all charges to my credit card.

    Business Response

    Date: 03/21/2024

    Dear *********************,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have also reviewed records in our database and identified a total of $166.00 in charges to your account. We confirm a refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 28, 2024, I was directed to Askcrew.com online to answer a question about blocking an UBER account, The issue was not resolved, but my personal checking account was debited 1.00, and then $55.00, both on that day, Feb 28, 2002. This was totally without my knowledge or permission. My fear is that I will not receive that money back, and especially that Askcrew.com will continue stealing from my account. I am a ******* old retired lady with finite assets, and this scares me! Thank you so much for your help.

    Business Response

    Date: 03/21/2024

    Dear ************************* *****,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Also, kindly note that we are not affiliated with Uber.

    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We have also reviewed records in our database and identified a total of $56.00 in charges to your account. We confirm a refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:03/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I see a pending charge of $55.00 to my **** card from ask.crew.com I dont know this company and have never ordered anything from them. I want the charge of$55.00 from 2/25/24 removed from my credit card and to terminate whatever relationship the company thinks we have. I cannot figure out how to do this online.

    Business Response

    Date: 03/21/2024

    Dear *************************,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 


    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have also reviewed records in our database and identified a total of $166.00 in charges to your account. We confirm a refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just saw my bank statement 2/24 they said I subscribed. I didn't didn't even know who they were until 2/24/2024 then I complained to ask crew they gave me the money back then took it again I live on social security this is some kind of scam and where did they get my bank account number or the bank?

    Business Response

    Date: 03/21/2024

    Dear ***********************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have also reviewed records in our database and identified a total of $55.00 in charges to your account. We confirm a refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:02/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 19, 2024 *********, ** While trying to recover my lost wallet through **** I was steered to Ask Crew by the **** website for assistance. The site told me there would be a $1.00 charge for their assistance and they requested a credit card number. I provided they number then immediately received a notification from my credit card company of a $55.00 charge. Once I was notified I contacted my credit card company to dispute the charge. On February 20 I received a notification that i have enrolled in a monthly subscription and would be charged $55.00 per month until cancelled. I tried to cancel the subscription by logging into their site using the ***** info they provided in the email but I continually get an error message. They have no phone number on their site to contact.I am asking for help with receiving a refund of the $55.00 charge as well in cancelling my subscription.Thank you,***

    Business Response

    Date: 03/06/2024

    Dear *******************,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Also, kindly note that we are not affiliated with Uber.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without initiation of a subscription it is impossible to access a chat with an expert.
    We aim to deliver the best possible experience to all our customers. However, in this case, we were not able to locate your profile at our service based on the information available from your message on the BBB. We will reach out directly to you at your email address to request additional information so we could investigate this matter further.

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:02/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on February 21, 2024 I received a bill on my Discover car for $74.00 from ASKCREW.COM a company that I have never used for an in any way associated with. I am retired and I have no done any business related activities in at least 4 years. I do not know why or how the company (ASKCREW.COM) got my **** or my address. If they do not remove the charges I will file a legal complaint and ask for my name and the money removed from their accounting system.******************************* ****************

    Business Response

    Date: 03/07/2024

    Dear *******************************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have also reviewed records in our database and identified a total of $306.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:02/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people said it would cost $1 for help and then tried to charge $55 and I found simular complaints from other people how long can they keep cheating people out of money

    Business Response

    Date: 03/06/2024

    Dear **************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    Kindly note that there is no active subscription under your email, as the $55 charge was declined by your bank. There were no other charges made from our side.
    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:02/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was calling the number on the back of my debit card for information and support on an issue and they took $55 off of my debit card and I want a refund and NO SUBSCRIPTION to this company

  • Initial Complaint

    Date:02/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was connected through a website inquiry to a service called Askcrew.com. This website offered to answer my inquiry for a $1 charge, then without permission or knowledge charged my credit card an additional $55 recurring membership fee which I would like refunded.

    Business Response

    Date: 02/27/2024

    Dear *************************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    Creating an account on our platform is possible only by the customers themselves, through their own actions, and only on our website. Without the initiation of subscription it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have checked out records which show a total of $56.00 in charges to your account. 
    We confirm a full refund of the said amount. It has already been initiated. You should have received the refund in your account by now, or if not, you can expect to get it soon. Your subscription with us is canceled and there will be no further charges from our side.

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


Ask-Crew is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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