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Business Profile

Ecommerce

Ask-Crew

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

Customer Complaints Summary

  • 173 total complaints in the last 3 years.
  • 88 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged a $41.00 a month for the last year and I have NEVER accessed this business in any way.

    Business Response

    Date: 09/04/2025

    Dear ***** ******, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified USD ****** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.

    Please note that ****** does not accept refunds for transactions that are over 180 days old, as outlined in its User Agreement. Therefore, we were unable to refund the remaining 216 USD this way. 
     
    As an alternative solution, we are offering to make a direct payment of the remaining amount of ****** USD to your ****** account - ****************************.
     
    Once we receive your confirmation of these actions, we will process the refund transfer promptly. 

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

    Customer Answer

    Date: 09/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:08/25/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called ******** customer service about my internet continuously buffering and was transferred to someone else to answer my complaint and was told that I would need to pay a $1.00 refundable fee on my debit card. The person told me to turn my router off and back on. I agreed and went to do it. When I came back to the call I had been disconnected. I routinely check by backing info every morning and I had been charged $38.00 for this. I then realized I had been transferred to this askcrew site. I will now be cancelling my ******** service because I feel that ******** is partly to blame. This looks like poor customer service to me.

    Business Response

    Date: 09/02/2025

    Dear ***** *****, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ***** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

    Customer Answer

    Date: 09/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:07/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was signed up with ask-crew without knowledge via ****** and charge $38.00+$1.00 for a total of $39.00 taken from my account. I immediately called and cancelled the transaction,(within the 7 days) and was assured it had been cancelled and there wouldn't be any further charges. I was forced to pay the initial $39.00. Then a few days ago I was charged again. When I called I was told this was the only charge to hit my account once. My account says different. Stay away from this company.

    Business Response

    Date: 08/05/2025

    Dear ********* *******, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ***** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:07/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May I asked a question of this company,How do you cancel ****** Plus from my TV service.There is no indication on the website that they will charge you for there answer or how much they will charge..They charged my credit card $38. to answer this simple question without my agreement or notification of the charge.This is a devious, unscrupulous company.

    Business Response

    Date: 07/26/2025

    Dear ***** ******, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ***** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:07/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Each month ***** dollars in paid from my ****** account but I do not receive recall requesting askcrew services nor agreeing to recurring payments and services. Determination of billing and cancellation.

    Business Response

    Date: 07/25/2025

    Dear ***** ********, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    An account on our platform, as well as an active subscription, can be set up exclusively by users themselves through their own actions. Without an active subscription, it is impossible to access our chat with an expert to discuss the issue. The information on the subscription price and enrollment is explicitly provided on the payment page.

    We strive to provide every customer with the best possible experience at our service. We have canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:06/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted them for what I thought was only a one-time $1.00 fee. Didnt solve my problem, but I found a charge for $38.00 from my checking account on June 9 as well as a $1.00 charge on June 10. Ive contacted them to no avail.

    Business Response

    Date: 06/16/2025

    Dear ***** ******,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Creating an account on our platform is possible only by the customers themselves. No accounts are created automatically at our service. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Without the initial charge, it is impossible to access a chat with an expert.

    We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate any charges from our side based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we could investigate this matter further.

    In case you have any other questions, please contact our customer support team at ******************************** We will be glad to assist. We will also be happy to see you among satisfied Ask-Crew customers in the future.
    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:06/06/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just looked at my account after I just saw an amount of $42 from **************************.....a total of 6 transactions i have just realized they have been taking out of my account since January on something I have not used and sure didn't approve.

    Business Response

    Date: 06/16/2025

    Dear ****** *********,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Creating an account on our platform is possible only by the customers themselves. No accounts are created automatically at our service. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Without the initial charge, it is impossible to access a chat with an expert.

    We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate any charges from our side based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we could investigate this matter further.

    In case you have any other questions, please contact our customer support team at ******************************** We will be glad to assist. We will also be happy to see you among satisfied Ask-Crew customers in the future.
    Thank you in advance.

    Best regards,
    Ask-Crew

    Customer Answer

    Date: 06/30/2025

    Yes they fixed it and refunded my money

  • Initial Complaint

    Date:06/05/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/21/25, I paid a $1 fee for service on that day for up to 7 days. As per the agreement, after the 7 days I would be charged $38. I cancelled the service the same day because the agent didnt solve the problem. I was charged $38 the same day I cancelled the service. I have been calling and talking to the same person who keeps telling me she submitted the case for review and I would get an email with their decision, but I have not.

    Customer Answer

    Date: 06/13/2025

    I received the refund. You can close my case. Thank you.

  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On may 22 2024 I was on the Etsie. com site trying to find an order I placed and Ask Crew got on and acted like they were part of Etsie com. searching for my order I placed on Etsie.Then it said to pay$1.00 to continue so I payed $1..00 to *******but ********* charged me $1.00 twice and $38.00 for an automatic subscription that I never wanted or signed up for.I filed a complaint at ******* but ********* will only refund $2.00 ,not the $38.00

    Business Response

    Date: 06/04/2025

    Dear ***** ******, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We acknowledge your request for a refund of USD *****. However, we were unable to process your refund request since you have already initiated a dispute with your servicing bank (financial institution) regarding these charges. Given the situation, we recommend that you reach out once again to your bank (financial institution) and discuss this matter further.

    If you have any other questions or concerns, please don't hesitate to let us know. In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:05/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was charged twice $38.00 (4/07/25 & 5/06/25) for a total of $76.00 via my debit card for something I did not order nor subscribe to. When going to the website to question the charges, was informed I would have to pay $5.00 to cancel via my debit card.

    Business Response

    Date: 06/04/2025

    Dear **** ***********, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified USD ***** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

Ask-Crew is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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