Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online issue for which I needed help...this popped up ready to help.I've been getting almost daily charges even though not using the service

  Business Response

  Date: 04/17/2025

  Dear ***** ********, 
  
  Thank you for taking the time to submit your message through the BBB platform.
  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.
  
  Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.
  
  We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ***** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.
  
  In case you have any other questions, our customer support team at ******************************* will be glad to assist. 
  
  Thank you in advance.
  
  Best regards,
  Ask-Crew
  

  Customer Answer

  Date: 04/17/2025

  Their refund ends my complaint

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Consumer

  Most Recent Message

  Date Sent: 4/17/2025 6:30:49 PM
  Their refund ends my complaint

  
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billed on my **** account $46.00 I do not recognize this company. I have no idea what they purport to do. Since my **** statement indicates the company is located in the country of ******, and I have not knowingly had any dealings with any person or company in ******, I am very suspicious. I want to know what is going on here.

  Business Response

  Date: 04/11/2025

  Dear ****** *****, 
  
  Thank you for taking the time to submit your message through the BBB platform.
  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.
  
  Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.
  
  We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ***** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.
  
  In case you have any other questions, our customer support team at ******************************* will be glad to assist. 
  
  Thank you in advance.
  
  Best regards,
  Ask-Crew

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A year or so ago I noticed a recurring charge on my ****** account of $49 .Upon further investigation I found 14 recurring charges from the same place. ASK CREW I AM 75 years old and have been scammed before but I am not computer savvy enough I guess. I had used the service to ask some random question for the change of $1 not realizing that for 14 months they would continue to charge me $49 a month totaling $686!!!I would appreciate a refund in total as a senior citizen on Social Security which is not keeping up to the standard of living we are at a minimum income.Please check my account at:************************** You may text me but my phone is ************ BUT CALLING ME IS BLOCKED FOR. MY SECURITY. The address is current on ************* in *******

  Business Response

  Date: 03/24/2025

  Dear ****** (****) *****,
  
  Thank you for taking the time to submit your message through the BBB platform.
  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.
  
  Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
  
  We acknowledge your request for a refund of USD ******. However, we were unable to process your refund request. We have been informed by our payment provider that refund attempts have been rejected. Given this situation, we recommend that you contact us at *************** or send us an email at ********************************** or to discuss this matter further.
  
  If you have any other questions or concerns, please don't hesitate to let us know. We will be glad to assist.
  
  Thank you in advance.
  
  Best regards,
  Ask-Crew

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 02-15-2025 I was having issues with my yahoo mail. Something popped up to get chat help. It also said $1. It said nothing about another $38. They kept putting me on hold and telling me to do this or do that and nothing was working to fix my issue. Now I realize that's their game. They keep you on the phone as long as possible to get as much money from people as they can. As soon as that charge for $38 showed up i told them it was working and disconnected the chat. I am on disability and am 66 years old. It's a shameful thing they can take advantage of people like me.. They should be put out of business.

  Business Response

  Date: 02/28/2025

  Dear ****** *****-******, 
  
  Thank you for taking the time to submit your message through the BBB platform.
  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.
  
  Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.
  
  We strive to provide every customer with the best possible experience at our service. We confirm the full refund of $38.00. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.
  
  In case you have any other questions, our customer support team at ******************************* will be glad to assist. 
  
  Thank you in advance.
  
  Best regards,
  Ask-Crew

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has fraudulently charged my credit card for services I never authorized. I have never heard of this business. They charged me $38.00, in conjunction with another company ****************, who charged an additional $38.00 on my credit card. The 1st incident was on 12/25/24. They just charged me again on 1/19/14. Post date 1/27/25,I had disputed this charge in December with my credit card company, and just had to do so again tonight. The bank gave me a preliminary fraud acknowledgement, and credited the December fees back. I only recently received my new credit card from the bank. Now due to my new dispute, just closed my account and I will receive a new card.This is horribly inconvenient, and the "revolving credit accounts" are hurting my credit score.This is criminal activity on their part and must be stopped.

  Business Response

  Date: 02/28/2025

  Dear ******* ******, 
  
  Thank you for taking the time to submit your message through the BBB platform.
  
  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
  
  Creating an account on our platform is possible only by the customers themselves. No accounts are created automatically at our service. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Without the initial charge, it is impossible to access a chat with an expert.
  
  With reference to the 38$ charge, we regret to inform you that the refund was not successfully processed. We have emailed you at *************************** to discuss the issue and to suggest potential solutions.
  
  In case you have any other questions, our customer support team at support@********************** will be glad to assist. 
  
  Thank you in advance.
  
  Best regards,
  Ask-Crew

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank account is being charged 46 00 a month since September 2024 for a subscription from askcrew .com., that i did not subscribe to. I got in touch with them and canceled and still charging me

  Business Response

  Date: 02/21/2025

  Dear **** ******, 
  
  Thank you for taking the time to submit your message through the BBB platform.
  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.
  
  Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.
  
  We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ****** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.
  
  In case you have any other questions, our customer support team at ******************************* will be glad to assist. 
  
  Thank you in advance.
  
  Best regards,
  Ask-Crew
  

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ask-crew uses predatory practices. I was told by my phone service provider, ************, to contact Ask-crew for a technical issue while switching from Straighttalk to *******. For some reason my emails did not transfer. The Straighttalk operator told me they would only charge $1, which was fully refundable. After contacting Ask-crew, their technical support person only recommended actions I already had taken, and said they could not resolve the issue. However, not only was I charged $1 by Ask-crew, but I noticed after the Christmas holidays, that I was charged an additional $38? By the time I started to get the information to ask for a refund, I saw there was another $38 pending from them. So, somehow when you contact them for the $1 fully refundable charge, they sign you up for a subscription. When I called, I demanded a refund for the subscription ($76), and I was told yes, I see you havent used our service in our records, and I would receive an email regarding my refund. The email stated I was being refunded for $19, half of the second months subscription rate. This company is unethical and predatory. They mislead you and lie. Never dealt with such an unethical company. Shame on Straighttalk (owned by *******) and also sold through *******, for outsourcing to such an unethical business.

  Business Response

  Date: 02/21/2025

  Dear ****** *****, 
  
  Thank you for taking the time to submit your message through the BBB platform.
  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.
  
  Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
  
  We acknowledge your request for a refund of USD *****. We have already initiated the refund of USD *****, and you can expect to receive it at your bank account shortly.  However, we were unable to process USD ***** refund request. As we were informed by our payment provider, you have already initiated a dispute with ****** regarding these charges. Given the situation, we recommend that you reach out to ****** and discuss this matter further.
  
  If you have any other questions or concerns, please don't hesitate to let us know. In case you have any other questions, our customer support team at ******************************* will be glad to assist. 
  
  Thank you in advance.
  
  Best regards,
  Ask-Crew
  

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just submitted my complaint and explanation but was sent before completion. Seeking full refund of $39.00. Ask-Crew has refunded $20.00 but refused to refund full amount they charged. I am accusing Ask-Crew of fraud or at a minimum deceit. I did not authorize their charges. I appreciate your help in this matter.

  Business Response

  Date: 02/21/2025

  Dear ****** *******, 
  
  Thank you for taking the time to submit your message through the BBB platform.
  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.
  
  Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.
  
  We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ***** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.
  
  In case you have any other questions, our customer support team at ******************************* will be glad to assist. 
  
  Thank you in advance.
  
  Best regards,
  Ask-Crew

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wed and Thur 8/9 Jan 2025 Internet search for online templates without ANY charge was done by me (see 1st screenshot uploaded.) The business in question was selected based on the search. After clicking site, next clearly labeled tab was selected (see 2nd screenshot uploaded.) All screenshots are used to reveal the exact sequence of presentation as designed by the business in question - please try it yourself. AFTER completing the exact online process as it was clearly designed to be completed by the business in question, the user is required to enter online very sensitive information. If not, and again ONLY AFTER extended investment, the design of the business in question, is to create something utterly different (see the last screenshot uploaded,) from what you just spent a great deal of time creating, EXCLUSIVELY through following it's tabs as ************** AI chat function also designed to not recognize this.Via repeated email to the site, I attempted to resolve with Better CV and was sent : 1.) a blank reply email 2.) a denial of any free product 3.) a denial that the information I labored to enter was saved [it indeed was still there when I returned to take the screenshot series.] 4.) refusal to honor the advertisements clearly represented - as additionally emailed by me to them via screenshot [just as it has been uploaded for BBB.} 5.) repeated coercion to make a payment for an "absolutely free" service, 6.) refusal to reimburse for damages due, solely and exclusively, to use of the business in question [inkind bill $192.00 representing lost time attempting to obtain the advertised product without any avail.]******** email response as well as ads / website are clearly designed to mislead targeted consumers - exhausted and highly time-pressured job seekers, no less - to be forced to use an online merchant WITHOUT FOREKNOWLEDGE OR CHOICE or else lose all resources. Such multi-layered deceit simply cannot be accidental and need to be arrested.

  Business Response

  Date: 02/21/2025

  Dear ***** ******,
  
  Thank you for reaching out through the BBB platform.
  
  We would like to clarify that your complaint does not pertain to Ask-Crew but to another service - Better CV. However, we have forwarded your request to the relevant representatives of Better CV for further review.
  
  The representatives have confirmed that the subscription terms and billing processes are clearly outlined in the Terms of Service and Subscription Policy, which are presented to users at the time of sign-up. 
  
  Based on the information provided in your BBB message, the representatives were unable to locate any charges associated with your account. They have already reached out to you at the email address provided by you to request additional details so their billing team can investigate further.
  
  For any additional inquiries regarding billing, we kindly ask you to contact the service's billing team directly. Just in case, we are leaving their email here: ****************** They will be happy to assist you.
  
  Thank you for your time.
  
  Best regards,
  Ask-Crew 

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22798762
  
  I am rejecting this response because: It does not address the any issue outlined in the complaint - yet avoids the complaint entirely.  Multiple screen shots demonstrating the EXACT issues have have already been submitted to BBB for any needed review. 

  In addition to that, the exact issue was discussed via email in COMPLETE DETAIL prior to the BBB complaint through help@BetterCV .com. 

  ***************************** list their business address apparently as this poor respondents' address.  

  And ***************** has ALL copies of ALL communications outlining the precise complaint in complete detail, in addition to what has clearly already been submitted to BBB.

  Responses that do not address the issue clearly described appears to be a standard and repetitive tactic of *****************, as illustrated in the above referenced complete email records.

  Requests for duplicating information appears to be a standard tactic of BetterCV as also illustrated in the above referenced complete email records. 

  Such tactics exacerbate and multiply the extremely poor business approach of BetterCV which is the essence and basis of the consumer complaint actions against ******** (that includes this BBB complaint itself.)
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/28/2025

  Dear ***** ******,
  
  Thank you for your follow-up. We understand you feel your concerns have not been addressed, and we appreciate the opportunity to clarify.
  
  Your complaint and supporting materials appear to concern ******** a separate service from Ask-Crew. Ask-Crew does not manage BetterCVs billing or user records. Therefore, we have shared your comments with the ******** team. They have advised us they require specific information (e.g., email address, transaction details, or screenshots) to locate the relevant account and investigate or process any refund.
  
  We apologize if repeated requests for information have caused frustration. However, ******** confirms it cannot act without verifying details against its own records. Please direct further inquiries to ***************** and reference your existing BBB submission, as this may help expedite the review on BetterCVs end.
  
  If you have any additional questions specifically about Ask-Crew, feel free to let us know.
  
  Thank you for your time and understanding.
  
  Best regards,
  Ask-Crew Support Team
  

  Business Response

  Date: 02/28/2025

  Dear BBB Representative,
  
  Thank you for the opportunity to address ***** ******* concerns. After reviewing the complaint, we have determined that the issues raised pertain to ********* separate service from Ask-Crew. As such, Ask-Crew does not have access to BetterCVs billing or user records.
  
  We have forwarded ***** ******* comments to the ******** team and advised them to contact BetterCV directly at ****************** referencing their BBB submission and providing specific details (e.g., transaction information, screenshots). This information is necessary for ******** to locate any relevant account or transaction and investigate or process a refund accordingly.
  
  We remain committed to cooperating with both ***** ****** and the ******** team to ensure a prompt resolution.
  
  Should you have any additional questions or need further information, please feel free to let us know.
  
  Sincerely,
  Ask-Crew Support Team

  Customer Answer

  Date: 03/10/2025

  RE: Ask Crew / Better CV most recent / undated business response
  Whom does them indicate ? (BBB assigned ID *********
  
  
  
  
  I hope that the Better Business Bureau of *************** recognizes the erroneous information recently (March 10, 2025) provided through Ask Crew doing business as BetterCV. The businesses response was arbitrarily presented as a method of solution and commitment to cooperation but certainly and literally, obviously is not.
  
  
  Please carefully scrutinize the businesses written communication quoted below.
  
  
  ***** ****, Information (Complaint) Specialist wrote [******* added] :
  
  
  ...We have forwarded ***** ******* comments to the ******** team and advised them to contact BetterCV directly at ****************** referencing their BBB submission and providing specific details (e.g., transaction information, screenshots).
  
  
  Here,***** **** has, per English grammar, indicated that Ask Crew advised its own subsidiaryto contact its subsidiary at its subsidiarys own email address. Purportedly for the purpose of referencing all the details previously submitted both to ***************** as well BBB. Thats their solution?
  
  
  That is ***** **** litterally states Ask Crew DBA Better CV{also referred to by ***** **** as another service within Ask Crew}advised itself to contact itself {another service BetterCV DBA Ask Crew} at its own email address. {help@ bettercv.comisAsk Crew subsidiary ************ email address.} How is this a correction of poor business practices?
  
  
  Pleas note that ALL detailed information has long been provided. Forwarding it to oneself does not represent any actual commitment to good business practice. Further note, once again, the tactic of repetitively refusing to respond to the issues raised and repetitively requesting the exact same evidence over and over yet not responding to that provided evidence.
  
  
  Further,since Ask Crew is doing business as BetterCV and since Ask Crew is the business responding in this very poor business manner, I would like to file a new and separate BBB complaint formally against Ask Crew at this point, in light of such blatant dishonoring of good business practices.
  
  
  Thank You,
  
  
  ***** ******
  
  

  Customer Answer

  Date: 03/14/2025

  Well, now I know that the BBB is as corrupt and unethical as any business.

  Good to know.

  Enjoy your boosters, and make sure to get every single one.  You can even get extras !
  

  Business Response

  Date: 03/25/2025

  To whom it may concern, 
  
  We hope you are well.
  
  We understand that the complaint has been marked as rejected; therefore, we would like to provide additional information to clarify our efforts to address the customer's concerns.
  
  We want to clarify that Ask-Crew and BetterCV are separate services, each with its own dedicated support team.
  
  According to the information we received from ********, they were unable to locate the customer's account despite several attempts, as the email address provided did not match any records on their system. To help identify the charge, the ******** support team requested key details such as the first six and last four digits of the card used, an alternative email address or a copy of a bank statement. Unfortunately, the customer did not provide enough information for us to proceed with the refund.
  
  We have attached supporting documentation, including screenshots of the communication (email_1.png, email_2.png) and a screenshot of the payment system (payment_syst.png), showing that there is no subscription at the email address provided in the BBB complaint. These documents serve as evidence of our efforts to resolve the matter.
  
  Therefore, we respectfully request that you reconsider the rejceted status of this complaint in light of this information.
  
  We appreciate your time and assistance in reviewing this matter and look forward to your response.
  
  Best regards,
  Ask-Crew Support Team

  Business Response

  Date: 03/25/2025

  Dear ***** ******,
  
  We want to clarify that Ask-Crew and BetterCV are separate services, each with its own dedicated support team.
  
  We regret any frustration caused by repeated requests for information. However, ******** has stated that it cannot proceed without verifying details against its own records. To expedite the review, we recommend directing further inquiries to ***************** and referencing your existing BBB submission.
  
  If you have any additional questions regarding Ask-Crew.coms service, please dont hesitate to reach out.
  
  We appreciate your time and understanding.
  
  Best regards,
  Ask-Crew Support Team

  Customer Answer

  Date: 03/29/2025

   
  Complaint: 22798762
  
  I am rejecting this response because: The response references BBB materials that have, for many weeks now, and had, already been provided to "BetterCV" via email (prior to the BBB complaint) as well as utterly available to "BetterCV" doing business as "AskCrew" right now, at this exact mooment, on this BBB site itself - literally attached to these redundant/circular communications from "AskCrew" - the business ultimately in question.

  There simply is no rationale nor excuse for requesting information that is in front of AskCrew, whether or not AskCrew puts the responsibility supposedly upon a separate entity masquerading as 'BetterCV' or not.  

  ALL THE INFORMATION IS AVAILABLE HERE NOW - and AskCrew/BetterCV is rather bizarrely simply ignoring it. 

  Further this response purports that I have "inquiries".  All my inquiries were made previous to demanding refund-ment from BetterCV and prior to my complaints through BBB.  "Inquiry" is not a topic but misleading, deception, and consuming consumer resources without any value IS the issue.
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 04/02/2025

  This is ridiculous.  The BBB is obviously a HUGE waste of time - anyone with two eyeballs in their head (or an AI reader) can clearly see the business did NOT address the complaint but merely danced around it in a disingenuous and unproductive manner.  That the BBB considers this a "response" address the complaint is a deep and condemning shame. 

  BBB should be ashamed.  Shame on you all.  You may as well not exist - in fact that would be better, so there's no misleading pretense about the businesses in question.  Please shutter your doors and go out of business yourselves, Better Business Bureau.

  HUGE WAST OF TIME AND INTENTION is all the BBB serves.

  
  

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2024, I needed some kind of information (cant recall what it was), and stumbled upon **************************. I paid my $1.00 and that was that. I just saw on my AmEx bill that theyve been charging my AmEx card something like 39 PER MONTH since then - and I NEVER authorized this. I am some kind of honked off about this - its the same sleazy practice that a lot of political fund-raising organizations have gotten into trouble for with what donors thought were one-time donations. Its underhanded, unethical, and I want a refund of all the extra (monthly) charges that I did not EVER approve.

  Business Response

  Date: 02/05/2025

  Dear ***** ******, 
  
  Thank you for taking the time to submit your message through the BBB platform.
  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.
  
  Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.
  
  We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of ****** EUR in charges to your bank account. We have already refunded 156 EUR on 1/18/2025. In addition, we have already initiated the refund of the remaining 79 EUR and you can expect to receive it at your bank account shortly
  
  In case you have any other questions, our customer support team at ******************************* will be glad to assist. 
  
  Thank you in advance.
  
  Best regards,
  Ask-Crew
  

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******