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Business Profile

Ecommerce

Ask-Crew

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 173 total complaints in the last 3 years.
  • 88 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted AskCrew on May 13, 2024 to ask a simple question regarding the changing of address on a drivers license. I was told I needed to pay $1.00 to access the technician, but I was never told I would be charged $46.00. I was of the understanding that I would be given time to decide if I wanted to continue with the company. I did not think it was worth the price and was surprised to see the charge of $46.00 on my account. I would appreciate the return of the $46.00.

    Business Response

    Date: 05/27/2024

    Dear *******************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We have reviewed records in our database and identified a total of $47.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:05/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well it seems i have the same story as everyone else here. I was told by theses askcrew people i would be charged $1 for a week trial membership. This i authorized. Then i get an alert from my bank about charges to my account. I checked my account and see that that these ripoff artists had charged my card not 1 dollar but also for $55 dollar membership...THIRTEEN TIMES before my bank caught it and froze my account. I called my bank and the charges were removed...all but one for $55. Askcrew said they would not refund it because i chatted with one of their agents, who was absolutely useless. I could hear him pulling up the manual for my reciever and he couldnt evern get that right. My problem was the power to the unit would not stay on. Then he would read off the online manual, which i can and had done already, then say "ok now with the power turned on...do this..." And kept doing it over and over. I think he was a little lit. Was sure no expert. Chat ended by him saying i should take it to a repair shop. WOW. And they are refusing to take the fraudlent charge off my account. They are just a scam people...beware.

    Business Response

    Date: 05/20/2024

    Dear *********************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Please note that, as we inform our users beforehand, we do operate on a subscription basis. 
    We strive to provide every customer with the best possible experience at our service. Understanding that you may have remained unsatisfied with the service received, we have initiated a refund of your subscription charges in the amount of $1.00. You should have received it in your account by now, or if not, you can expect to get it soon. 
    Regarding the charge of $46, as we were informed by our payment provider, we cannot initiate a refund for you, as a chargeback has already been put in action. In such a case, please liaise with your bank, as they will be in a better position to assist you further. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:05/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 23rd I was having problems signing into my Canada Revenue account and I was trying to get a number where I could speak to an agent. Ask cew popped up and asked for $1 which would be refunded. I assumed it was a Revenue Canada pop up.. I paid with PayPal. The answer they provided was not satisfactory. Today I noticed that not only was the $1 not refunded but I paid $69 for a monthly subscription that I certainly didn't sign up for. I am a senior living on a fixed income and was very upset when I saw the money taken from my Bank account without permission. Looks like a scam talking advantage of people. I cancelled the recurring monthly charge through PayPal. I am requesting a full refund of $70.

    Business Response

    Date: 05/14/2024

    Dear ***************************,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Indeed, we operate on a subscription basis. 

    We strive to provide every customer with the best possible experience at our service. Understanding that you may have remained unsatisfied with the service received, we have initiated a refund of your subscription charges in the amount of $70.00. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 
    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:04/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been told by two merchants I have accounts/subscriptions with that they are transferring me to an "expert" to answer my question, and I will be charged $1 that will be refunded to me. Trying to hurry because my "expert" is waiting for me to pay, I enter my payment info still believing I will be charged $1, only to find I've been charged $1 and $46. For my issue with ********* the $46 was returned to me. I did this again with a question I had for Audible. Knowing they were most likely going to scam another $46 I proceeded because I needed an answer. I also immediately, after getting my answer, cancelled the subscription, assuming they would again send me my $46 back, but they haven't.

    Business Response

    Date: 05/13/2024

    Dear *****************************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have reviewed records in our database and identified a total of $47.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:04/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello!We have an update regarding your Ask-Crew account. Your payment on April 26, 2024 , in the amount of USD ***** on Ask-Crew is confirmed. This charge will appear on your credit card statement as askcrew.com.Our service costs USD ***** /month until you cancel it. Cancel anytime. You can do it either by logging into your account and going to My Account ? Membership ? Cancel, or by contacting our Customer Help team via email at ***************************************************************** more information, please refer to our Terms of ********************* with experts now! Enjoy our service to the fullest!

    Business Response

    Date: 05/13/2024

    Dear *****************************,
    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Indeed, we operate on a subscription basis. 
    We strive to provide every customer with the best possible experience at our service. Understanding that you may have remained unsatisfied with the service received, we have initiated a refund of your subscription charges in the amount of $92.00. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 
    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:04/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ask Crew has been charging me $74 a month since October, 2023 and I don't even know what they are providing me. I never authorized the charges and would like a refund. I have sent them e-mails and they refunded me $37 of the $528 that they owe me.

    Business Response

    Date: 05/03/2024

    Dear **************************************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have reviewed records in our database and identified a total of $528.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. Kindly note that it may arrive in several payments. 
    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:04/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    getting billed $ ***** for a service i never subscribed to

    Business Response

    Date: 05/03/2024

    Dear *************************,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We have reviewed records in our database and identified a total of $55.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:04/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted AskCrew on April 16, 2024 to talk with a technician. He said I would need to pay $1.00 but I would be charged $23.00, but the money of $23.00 would be refunded back to my account. It has been charged but not refunded to my account. I would like some answers please.

    Business Response

    Date: 05/02/2024

    Dear ***********************,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Please note that we are not affiliated with Roku.

    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We have reviewed records in our database and identified a total of $47.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 
    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Ask-Crew


    Customer Answer

    Date: 05/06/2024

    I have received two deposits - one in April for $23.00 and one in May for $23.00 which totals $46.00 not the $47.00 originally promised. But I will accept the two deposits totaling $46.00.

    Customer Answer

    Date: 05/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Consumer
    Most Recent Message
    Date Sent: 5/6/2024 4:50:17 PM
    I have received two deposits - one in April for $23.00 and one in May for $23.00 which totals $46.00 not the $47.00 originally promised. But I will accept the two deposits totalling $46.00.

  • Initial Complaint

    Date:04/17/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ROKU streaming and got a message that my device was overheating. I contacted the on-line information for ROKU and somehow was connected to this Ask Crew company. I consented to the $1 charge but was not advised that I would be billed $46 monthly for membership. I did not want a membership and was shocked when I got a fraud alert from my bank shortly afterward. I will now have to get a new credit card from my bank and am hoping that the $46 charge will be removed. The practices of this company seem to be deceptive and underhanded, to say the least.

    Business Response

    Date: 04/30/2024

    Dear ***************************,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Please note that we are not affiliated with Roku.

    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We have reviewed records in our database and identified a total of $47.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 
    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 


    Thank you in advance.
    Best regards,
    Ask-Crew


    Customer Answer

    Date: 04/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:04/17/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 8, 2024 I agreed to a $1.00 charge I was connected to a person who tried to help but was unable to do so. I did not agree to a $55.00 per month subscription. Please cancel subscription and refund of $55.00 is requested.

    Business Response

    Date: 04/30/2024

    Dear ***************************,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We have reviewed records in our database and identified a total of $56.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


    Customer Answer

    Date: 05/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Ask-Crew is NOT a BBB Accredited Business.

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