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Business Profile

Ecommerce

Ask-Crew

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 222 total complaints in the last 3 years.
  • 113 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ask Crew advertised joining for a 1 dollar fee and instead 46 dollars was charged to my account. I didn't give authorization for this company to charge me the 46 dollars. Deceptive business practice. Should warn consumers about pre payment for services. I never used services, therefore I'm entitled to a refund.

    Business Response

    Date: 06/21/2024

    Dear ********************************* *******,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have reviewed records in our database and identified a total of $46.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. We would like to mention that the $1 charge was declined by the servicing bank.
    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:05/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 29,2024 I was trying to contact *** and ended up on their website which looks legitimate. They requested $1 payment (I made via PayPal.) They provided the *** support number. Then they charged my PayPal $46 later that day and checking my PayPal account, I discovered being set up for automatic monthly $46 payments! I never requested this. This Ask-Crew company is deceptive in their business practices and tricking people. I WANT A REFUND!

    Business Response

    Date: 06/11/2024

    Dear *********************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have reviewed records in our database and identified a total of $47.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 
    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:05/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just noticed that a charge by Ask-Crew of 69$ about every 30 days appeared on my credit card and I have no idea what it is. I googled and reports of scams were numerous. I called the company and they cancelled my subscription. As I was absolutely clueless about that subscription and very concerned that my credit card information was associated with it, I asked and was told that it resulted from my chat with the Uber help center when I was seeking receipts for purposes of my tax returns. I obviously never consented to or accepted to subscribe to an external provider to simply obtained my uber receipts. I now tried to get an answer from **** but obviously impossible to talk to someone on this topic. I paid over $300 without knowing or consenting to this subscription. I absolutely want a refund as this is text book fraud and I'm baffled that it is related to Uber.

    Business Response

    Date: 06/11/2024

    Dear ***************************,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We aim to deliver the best possible experience to all our customers. In this case, we were NOT able to locate your profile at our service based on the information available from your message on the BBB. 

    Please contact us directly at *********************************** We will then be able to identify you as our user and assist you with your case. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:05/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked a question on ask-crew. It confused me into signing up for a subscription and charged me $46. when I saw this on my bank statement I went online and logged in and cancelled the subscription. Now I see another $46 getting charged to my account. This subscription should have been closed and stopped charging my card.

    Business Response

    Date: 06/11/2024

    Dear *************************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We have reviewed records in our database and identified a total of $92.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:05/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Askcrew.com charged PayPal and our **************** card for a $1.00 question fee and a $46.00 subscription. We did not authorize the subscription. This business is a scam.

    Business Response

    Date: 06/03/2024

    Dear *******************,
    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We aim to deliver the best possible experience to all our customers. In this case, we were NOT able to locate your profile at our service based on the information available from your message on the BBB. 

    Please contact us directly at *********************************** We will then be able to identify you as our user and assist you with your case. 
    Thank you in advance.
    Best regards,
    Ask-Crew


    Customer Answer

    Date: 06/05/2024

     
    Complaint: 21737805

    I am rejecting this response because:

    Sincerely,

    *******************

    Customer Answer

    Date: 06/06/2024

    The vendor did not explain what "customer" action caused the unwanted enrollment.  Any input by my wife, the questioner, such as name, question, payment information, etc, could and was used to enroll her without her knowledge or permission.  The sales pitch was $1.00 for an answer to a question.  No mention that enrollment and a $46.00 charge were the result of the contact.  This is unethical and fraudulent.

    An online search of Askcrew generates many negative comments from other unhappy and conned users of the "service".  *********** has an unfavorable rating and should be exposed and punished for unethical business practices.

    I am responding for my wife, *********************, who might be enrolled. Her PayPal charges went against her **************** Card on 4/26/2024. in the amounts of $1.00 and $46.00.

    The resolution to my complaint requires a full refund from Askcrew and a confirmation that ********************* has been disenrolled.  No phony, misleading excuses from Askcrew

    *******************.

     

     

    Business Response

    Date: 06/27/2024

    Dear *******************,
    Thank you for your message and for additional information.

    Based on it we have double checked our records and identified your wifes account under email ******************* and a total of $47.00 in charges. We confirm a full refund of that sum. It has already been initiated. She should have received it by now, or if not, she can expect to get it soon. 

    We strive to provide every customer with the best possible experience at our service. In case you or your wife have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:05/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was asked for 1.00 on CC for information I never talked to anyone. They charged me ***** twice. For 2 months of service I had no knowledge of this prior to money being withdrawalin from my account.

    Business Response

    Date: 06/03/2024

    Dear *************************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We have reviewed records in our database and identified a total of $111.00 in charges to your account. As we were informed by our payment provider, we understand that you have raised this case with your servicing bank and initiated a dispute of these charges. Due to this we cannot initiate a refund on our side anymore. Please contact your bank, as they will now be in a position to assist you further with your request. We confirm that we have no objections to you being reimbursed $111.00.

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


    Customer Answer

    Date: 06/05/2024

     
    Complaint: 21735051

    I am rejecting this response because:
    My bank made an attempt to get .my money back. You refused. I seen 100s of complaints about you online. You are taking advantage of people who can not afford this kinda payment. You took food out of my mouth I am a disabled lady. Have a limited income. I had too go without eating 1 week of the  2 months You stole my money

    Sincerely,

    *************************

    Business Response

    Date: 06/11/2024

    Dear *************************,
    Thank you for your message.

    We have double-checked with our payment provider and have been informed that it appears that you have raised a dispute with your bank regarding the charges in question. As a result, we are unable to process a refund on our end. Please contact your bank for further assistance, as they are now handling your case. We have no objections to you being reimbursed the $111.00.
    For any additional questions, please feel free to contact our customer support team at ************************************************************.

    Thank you for your understanding.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:05/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, this company is beyond unethical. They advertise help "for a dollar" then charge you FOURTY SIX BUCKS. also, its IMPOSSIBLE to speak to a supervisor or manager. and they will not give me my full refund back. this company should not be able to operate this way, and I don't want more people to go through what I did.

    Business Response

    Date: 06/03/2024

    Dear *************************,
    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have reviewed records in our database and identified a total of $47.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 
    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:05/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ask-Crew fraudulently charged my card $46 for a service they represented as costing $1. Additionally, they could not solve the problem I was having, and, in my opinion, seemed completely ill-equipped to do so. On 5/17/2025, I was having an issue with ****** Play. In trying to seek help via the ****** Play app, I encountered Ask-Crew as a pop-up ad. I didn't realize it was an ad, so I continued on. The app asked that I pay $1, and stated two things: 1)that the dollar could be refundable, and 2) that I could rest assured that my issue could be solved. After spending 20 minutes or so with a "representative," from Ask-Crew, it became apparent that they could not resolve the issue I was having with ****** Play, I stated that I would like to be refunded my dollar (and the last 20 minutes of my time. The "representative" explained that they had no authority to issue a refund, but that they had requested one for **** checked my email shortly after the conversation with Ask-Crew terminated, and found that my card had been charged not $1, but $46. I had an accompanying email that said they had received the request for a refund, and had issued a partial refund, but there was no indication as to how much that refund might be.

    Business Response

    Date: 06/03/2024

    Dear *****************************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We have reviewed records in our database and identified a total of $47.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:05/20/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 13, 2024 I received and email stating I had created an account with **********************, I did not authorize an account on that date. My ********** Mastercard has been billed $55 in Feb. and March 2024 for their service. I did not authorize these ********. On March 17, 2024 I engaged their cancellation policy and received an email my subscription was canceled. I am informed and believe they are deceptively billing my account by using two withdrawals for the month of May 2024 that add up to $55.

    Business Response

    Date: 06/03/2024

    Dear ***************************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have reviewed records in our database and identified a total of $110.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 
    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


    Customer Answer

    Date: 06/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While trying to resolve a technical problem with Teslar Solar, ask-crew site came on line. Thinking I was communicating with a Tesla technician I supplied information regarding my problem. After a few questions I realized I was not talking with *****. And closed the chat. I dont know how ask-crew got my bank account number but I did not authorize the charge of $46 or any other amount.

    Business Response

    Date: 05/27/2024

    Dear *******************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have reviewed records in our database and identified a total of $47.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 
    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


Ask-Crew is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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