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Business Profile

Ecommerce

Ask-Crew

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 173 total complaints in the last 3 years.
  • 88 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to open a ***** account and thought I was inquiring on their chat line. I feel that I did not realize I was in askcrew. I would like the $46.00 charge should be reversed/refunded.I did not intentionally request a ask crew subscription.I am a senior citizen that does not navigate technology well.Sincerely,*******************

    Business Response

    Date: 07/08/2024

    Dear *******************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have reviewed records in our database and identified a total of $92.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:07/01/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an inquiry about an Amazon mix up and the virtual person sent me to the site askcrew.com I thought I was still in Amazon. The site said there was a $46 service charge but just a formality and it would be returned. I was scammed. I now keep getting $46 automatically taken out of my account monthly. Since I am 84, a new widow and not in good health it is hard to go to the bank and get everything changed and all my electric bills etc. notified. What can I do? Thank you.

    Business Response

    Date: 07/08/2024

    Dear *************************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have reviewed records in our database and identified a total of $92.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


    Customer Answer

    Date: 07/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went online seeking a copy of information and receipts from my credit card company to clarify charges. The Ask-Crew website came up in response to my online search looking very much like my Upgrade card site (similar colors, layout). In response to the popup, I relayed that I was seeking to get information regarding charges. The site asked me for a $1 which although strange, I paid. The information provided was obviously an AI chatbot and did not resolve of even address my specific concerns. Just general info about credit card transactions. Then I got a bank statement showing I was charged $46 for a membership with reoccurring billing! I did not agree to this and in attempt to cancel received an email with the web address xxxx out! I want my money back and I want people to know this is fraudulent.

    Business Response

    Date: 07/08/2024

    Dear *********************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We aim to deliver the best possible experience to all our customers. In this case, we were NOT able to locate your profile at our service based on the information available from your message on the BBB. 

    Please contact us directly at *********************************** We will then be able to identify you as our user and assist you with your case. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:06/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased subscription on 6-23-24, advised I would pay, $1 00, charged, $46 00

    Business Response

    Date: 07/08/2024

    Dear *****************************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have reviewed records in our database and identified a total of $47.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:06/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent advertising. The web description said $1 for help with an expert and mentioned nothing about the membership, for which they charged me $46.

    Business Response

    Date: 07/08/2024

    Dear ***************************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have reviewed records in our database and identified a total of $47.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:06/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 10, 2024, I searched on-line for the Amazon customer service. When I saw the "Amazon ********************* I thought I had reached customer service... but that was not the case. A guy from Ask-Crew said that they would charge $1.00 which was totally refundable so I agreed, thinking this was a new procedure with Amazon. He told me to click on a bar to continue and wait 2 minutes. While I was waiting, I checked out my PayPal account to see if the $1.00 had gone through and saw that he had already taken another $46.00 from my account! I immediately tried to stop PayPal but could only refute the claim, even though it was an immediate response. Ask-Crew said it was understood that when I paid $1.00 that I had signed up for a monthly subscription. Obviously, I had not that understanding at all. I was able to cancel the monthly subscription but they kept my $46.00. This all happened with 5 minutes... I didn't use the so-called service at all, but they would not refund the money. The guy allowed me to think I was talking to an Amazon representative. After reading reviews about Ask-Crew, it is apparent that they have done this to many others. This is morally wrong and someone should make them be more clear and obvious with their business practices and not use tricks to get money out of people. I really want my refund... how else to stop them?

    Customer Answer

    Date: 07/06/2024

    Good morning.

    I just wanted to let you know that although there hasn't been any communication from Ask-Crew about my complaint, they did send a total REFUND of $46.00  back to my PayPal account on July 05, 2024. 

    Thank you so very much for looking into this for me. Just the inquiry to them really moved this along. Again, you have no idea of just how much this is appreciated.

    ***********************************

    *****************

     

    Business Response

    Date: 07/08/2024

    Dear ***********************************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have reviewed records in our database and identified a total of $47.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


    Customer Answer

    Date: 07/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:06/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are a fraud. I was hustled to them from another site, not knowing they were a separate entity. I punched a few buttons For several months now, I have paid $46.00 per month for something I never asked for or agreed to pay for. I have no idea what they do except that it is absolutely nothing. They are impossible to reach, and therefore to cancel.

    Business Response

    Date: 06/24/2024

    Dear ***********************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have reviewed records in our database and identified a total of $93.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called ****** to get a charge taken off for hulu..I was directed to to an app specifically saying for $1.00 askcrew will tell you how to do it.i jumped on there chat and the guy told me what I already knew to get my $17.99 back from Hulu. I looked on banking app next day I had 3 charges 1 for $46 ,one for $29.00 and one for a $1.00 of course. People do. Not use this company they will take your $ fraudulently.

    Business Response

    Date: 06/24/2024

    Dear *******************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have reviewed records in our database and identified a total of $47.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew



  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to unsubscribe from something else and got this company by mistake not knowing it was a scam. They charged me a dollar then and charged me another fifty five dollars didn't fix my problem then continued to charge me fifty-five dollars every moth after, for at least three monthes now, till my bank called me and ask about it.I called the company but they are saying I do not have a subscription with them so I told them they needed to quit taking money out of my account then. They said that if I didn't have a subscription with them they could not help me.

    Business Response

    Date: 06/21/2024

    Dear *******************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We aim to deliver the best possible experience to all our customers. In this case, we were NOT able to locate your profile at our service based on the information available from your message on the BBB. 

    Please contact us directly at *********************************** We will then be able to identify you as our user and assist you with your case. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:06/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/3/24 I was attempting to contact Garmin to determine whether a unit I purchased through a third-party vendor, salmoncandy.com, had been shipped, as I never received it. Ask-Crew popped up. I assumed it was a customer service vendor for Garmin. A charge of $1, to be refunded, was assessed at the beginning of a chat session. I paid via PayPal. The person on the chat was not able to answer my question. I asked repeatedly for a phone call or number I could call to better describe my concern. Number not given and person on the chat did not know how to respond to my concern. We terminated the chat without resolution. Now I find I was charged an additional $46 for a subscription I do not want or need. Please refund $47, as the service is entirely unsatisfactory and I have no intention of using it in the future.

    Business Response

    Date: 06/21/2024

    Dear *****************************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have reviewed records in our database and identified a total of $47.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 
    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


Ask-Crew is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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