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Business Profile

Ecommerce

Ask-Crew

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

4.01

Average of 214 Customer Reviews

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Review Details

  • Michele C

    Date: 08/14/2025

    I had checked my bank statement and saw that $38 was taken out of my account each month. I don't remember ever subscribing to Ask Crew, but it could've been one of those things where I needed one thing (within the "free" month before they started charging). I want to cancel and can't find a way of doing it on the computer. The guy at the bank stated that he had been seeing this company on other clients' statements as well. He thinks it's a scam.

    Ask-Crew

    Date: 08/19/2025

    Hello Michele,
    Thank you for reaching out. It sounds like there may be some confusion regarding your subscription. Our service requires a plan to access our experts, and once subscribed, ongoing charges can appear.
    To cancel or manage your plan, the easiest way is to contact us directly so we can guide you step by step. You can reach us at [email protected]
    or 1 833 600 0218 we’ll make sure you have all the information you need.
    Best regards,
    Anna, Ask-Crew Support
    [email protected] or +1 833 600 0218

  • Beverly C

    Date: 07/02/2025

    While trying to correct an Amazon delivery error, I was referred to Ask Crew/ This site charged me $1.00 for any contact and $38 membership for assistance. At the end of our contact I was told these charges would be refunded. I received an email re cancelation of contract. My credit card statement shows $1 and $38 charges but no credits. When I called Ask Crew I was told the information would be referred to another agent for "consideration of refund". Partial refund was offered.

    Ask-Crew

    Date: 07/08/2025

    Hello Beverly,
    Thank you for sharing your experience. We understand how frustrating it can be when things don’t go as expected, especially when it comes to billing. It sounds like there may have been some confusion with the charges, and we want to help clarify everything for you.
    Please feel free to contact us at [email protected] or 1 833 600 0218. We’ll be happy to review your case and assist you further.
    Best,
    Anna, Ask-Crew Support
    [email protected] or 1 833 600 0218

  • Sharon C

    Date: 06/27/2025

    I went to update my credit card information in Amazon and what looked an error notification from Amazon turned out to be Ask Crew. They then said that they would help with my problem d them without my consent charged me and additional 38.00 dollars for a monthly subscription. I called them to see why the Hell they charged me for a subscription. I told them I want my money back NOW! The said to give 5 business days. There was no fine print. They just stole my money as far as I'm concerned. They did say that I would have a refund, but I'm going to alert my back right away. This is a scam!

    Ask-Crew

    Date: 07/01/2025

    Hello Sharon,
    Thank you for sharing your experience. We understand how concerning it is to deal with unexpected charges, and we regret that your experience wasn’t what you expected. Just to clarify, we are an independent service and not affiliated with Amazon. It seems there might have been some misunderstanding during the process.
    If you have not already, please reach out to us so we can ensure that everything is handled properly. We're committed to resolving any concerns and assisting you in any way we can.
    Best,
    Anna, Ask-Crew Support
    [email protected] or +1 833 600 0218

  • Warren W

    Date: 05/29/2025

    This company poses themselves as software technical support specialists. They charged me 25 British Pounds to speak with them while the whole time I was under the impression that I was speaking directly with Microsoft Windows Technical Support. That is a SCAM!

    Ask-Crew

    Date: 05/31/2025

    Hello, Warren
    Thank you for sharing your feedback. We understand your concern and want to clarify that we are an independent service and not affiliated with Microsoft. If there was any confusion or concern about charges, please don’t hesitate to reach out to us—we’d be happy to assist and ensure everything is made right.
    Best,
    Matthew, Ask-Crew Support
    [email protected] or +1 833 600 0218

  • Mary N

    Date: 04/26/2025

    I did not understand I would be charged $38.00. I thought it was $1.00 and then I cancelled immediately. The charges need to be explained very clearly. I’m out $38.00 for nothing. These companies are frightening for consumers. There goes part of my food and meds. budget.
    I would not recommend this company.
    Mary

    Ask-Crew

    Date: 04/29/2025

    Hello Mary,
    Thank you for sharing your experience. We completely understand how frustrating it can be when things don’t go as expected, especially when charges aren’t clear. If there’s been any mistake or confusion with the charges, we’d love to help clear things up and make it right.
    Please feel free to contact us at [email protected] or 1 833 600 0218. We’re here to help and ensure everything gets sorted out for you.
    We want to make sure your experience is a positive one, and we’re happy to assist in any way we can.
    Best,
    Anna, Ask-Crew Support
    [email protected] or 1 833 600 0218

  • Kenneth L

    Date: 04/14/2025

    Aleena B. Provided timely and valuable technical support when I needed it most. She was patient and understanding of my situation and stayed with me during the whole process. Thank you Aleena for your professionalism.
    Kenneth L.

    Ask-Crew

    Date: 04/16/2025

    Hello, Kenneth! Thank you for your feedback! We truly appreciate your thoughtful message. It’s wonderful to hear that Aleena B. was there for you right when you needed support most. Her patience and professionalism really shine through, and we’re lucky to have her on the team. If anything ever comes up again, we’ll be here for you!
    Best,
    Matthew, Ask-Crew Support
    [email protected] or 1 833 600 0218

  • Deb V

    Date: 04/14/2025

    Daniel was great. I struggled with my new pixel phone not showing up in my google account because it only saw my old one. He helped so I was able to connect to my Jeep again. Great service, great help.

    Ask-Crew

    Date: 04/17/2025

    Hello, Deb!
    We appreciate your kind words. It’s great to know that our team was able to resolve the issue and get your phone connected to your Jeep. We’re here anytime you need further assistance.
    Best,
    Ethan, Ask-Crew Support
    [email protected] or 1 833 600 0218

  • Charlene C

    Date: 04/13/2025

    Alex S was great support on my ring doorbell set-up.
    Thank you, Alex!

    Ask-Crew

    Date: 04/16/2025

    Hello, Charlene!
    Thank you for your kind words! We’re so glad to hear Alex S was able to support you with your Ring doorbell setup. It’s always a win when things come together smoothly! If you ever need more assistance, we’re just a message away.
    Best,
    Matthew, Ask-Crew Support
    [email protected] or 1 833 600 0218

  • Diane P

    Date: 04/12/2025

    I just worked with Kate M. She was very patient and I helped me get every thing set up

    Ask-Crew

    Date: 04/15/2025

    Hello, Diane!
    Thank you for your feedback! We're so glad to hear that Kate was patient and helped you get everything set up smoothly. It’s always our goal to make the process as easy and stress-free as possible. If you ever need assistance again, don’t hesitate to reach out!
    Best,
    Matthew, Ask-Crew Support
    [email protected] or 1 833 600 0218

  • Tony R

    Date: 04/12/2025

    Ann was very helpful and thorough. Resolved my problem in a minimum amount of time.

    Ask-Crew

    Date: 04/15/2025

    Hello, Tony!
    Thank you for your feedback! We're glad to hear that Ann was helpful, thorough, and able to resolve your issue quickly. We’ll be sure to share your kind words with her. If you need any assistance in the future, we’re here for you!
    Best,
    Matthew, Ask-Crew Support
    [email protected] or 1 833 600 0218

Ask-Crew is NOT a BBB Accredited Business.

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