Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business went into our bank account and took $55 and said they were doing debt consolidation for us but we didn't ask for that consolidation we didn't give them permission to go in our account to take any money out wouldn't you give them any information about any deaths we want to consolidate we don't even know how they got our banking information so we contacted them and they said they would cancel the contract and give us a partial payment back I would like to have all my money back and have them not messing my bank account again because we did not give them permission to take any money for my account and we did not find any contract we just woke up and checked out count and that money was gone can you please help us.

  Customer Answer

  Date: 12/28/2023

  I contacted my bank(***) and they are looking into these two transactions that they automatically took out of my account claim#'s C-*********** & C-***********

  Business Response

  Date: 12/29/2023

  Dear ***********************,
  Thank you for taking the time to submit your message through the BBB platform.
  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
  Creating an account on our platform is possible only by the customers themselves, through their own actions. No accounts are created automatically at our service. ?ustomers can subscribe to our services only after providing their billing information during the payment process on our website. Without the initial charge it is impossible to access a chat with an expert. 
  We strive to provide every customer with the best possible experience at our service. We confirm that your subscription has been successfully canceled. Furthermore, we have initiated a process to issue you a full refund. You should have already received a part of this refund, amounting to $55.00.
  We have also approved an additional refund of $56.00. However, we encountered an issue in initiating this part of the refund. Refunds can sometimes be declined for various reasons, including but not limited to:
  Unsupported Card Types: Certain prepaid cards and specific account types may not accept refunds.
  Account Restrictions: If the card account was frozen due to suspected fraud.
  Account Closure: The card account was closed either by you, your bank, or due to card expiration.
  Disputed Transactions: If you have already raised a dispute regarding this transaction.
  We kindly ask you to contact your bank for more information about the refund failure and its exact reason. We apologize for any inconvenience caused.
  Feel free to contact us directly in relation to this matter should you have any other questions or concerns. Our customer support team at ********************************** will be glad to assist. 
  Thank you in advance.
  Best regards,
  Ask-Crew

  Customer Answer

  Date: 01/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they said to pay $1.00 witch is refundable. But when i viewd my cr.cd.**** there was a $55.00 chg /i would a refund credited to my acct. thank you .*******************

  Business Response

  Date: 12/26/2023

  Dear ***************************,

  Thank you for taking the time to submit your message through the BBB platform.

  Let us please note that Howly is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
  Creating an account on our platform is possible only by the customers themselves, through their own actions. No accounts are created automatically at our service. ?ustomers can subscribe to our services only after providing their billing information during the payment process on our website. Without the initial charge it is impossible to access a chat with an expert. 

  We strive to provide every customer with the best possible experience at our service. We have canceled your subscription. We have reviewed records in our database and identified a total of $56.00 in charges to your bank account. 

  We confirm the refund of the said amount in full. It has already been initiated. You should have received the refund in your account by now, or if not, you can expect to get it soon.
  In case you have any other questions, our customer support team at ***************** will be glad to assist. 

  Thank you in advance.

  Best regards,
  Howly
  

  
  

  Business Response

  Date: 01/17/2024

  Dear ***************************,

  Thank you for taking the time to submit your message through the BBB platform.
  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
  Creating an account on our platform is possible only by the customers themselves, through their own actions. No accounts are created automatically at our service. ?ustomers can subscribe to our services only after providing their billing information during the payment process on our website. Without the initial charge it is impossible to access a chat with an expert. 

  We strive to provide every customer with the best possible experience at our service. We have canceled your subscription. We have reviewed records in our database and identified a total of $56.00 in charges to your bank account.

  
  We confirm the refund of the said amount in full. It has already been initiated. You should have received the refund in your account by now, or if not, you can expect to get it soon.
  In case you have any other questions, our customer support team at ************************************************************ will be glad to assist. 

  Thank you in advance.
  Best regards,
  Ask-Crew

• Initial Complaint

  Date:11/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am my father's ************** ***** due to his disability and the bank debit card is in MY name only. I am the only one who has access to the bank account. My father does not have the debit card number, nor does he have a debit card. About a week and a half ago I received a new debit card which I paid for utilities and an uber ride for my father. The physical card sits on my dresser and its rarely used. On 10/26/23 I received a fraud alert on my phone advising that there was a possible fraud charge from askcrew.com for $74.00. I have no idea what or who this company is. I looked at the account and 20 minutes before the $74.00 charge there was a $10.00 charge. I NEVER asked or allowed them to remove money from the account. I'm not sure how they obtained the debit card number other than hacking one of the utility companies' websites. I contacted the bank and disputed the charge. Who knows if I will get that back! It's just a hassle and now I need to get a new card. Askcrew.com is fraudulent and beware!!

  Business Response

  Date: 11/06/2023

  Re: Case **********: name *****************************

  Dear Sir or Madam,

  We are writing to you in response to your letter dated November 02, 2023 regarding the message of ******************* 

  Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. Creating an account on our platform is possible only by the customers themselves, through their own actions. No accounts are created automatically at our service. Customers can subscribe to our service only after providing their billing information during the payment process on our website. Without the initial charge it is impossible to access a chat with an expert.

  We aim to deliver the best possible experience to all our customers. We will be glad to assist ****************** with his request. In this case, we couldn't locate any records associated with the email address of ******************, which was indicated in relation to the present message. We kindly ask ****************** to contact us directly at: ********************************** and provide additional information so we could investigate this matter further. 

  We hope for the amicable resolution of this situation and will do everything from our side for this. We will be happy to see ****************** among satisfied Ask-Crew customers in the future.

  Thank you in advance. 

  Best regards,
  Ask-Crew
  

  
  

• Initial Complaint

  Date:09/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unknown charges amounting to $150 to a company called escrow. I do not know them.

  Business Response

  Date: 09/20/2023

  Re: Case **********; name *************************

  Dear Sir or Madam,

  We are writing to you in response to your letter dated September 15, 2023 regarding the message of ****************************** 

  We sincerely apologize for any inconvenience that ******************** may have experienced and would like to emphasize our unwavering commitment to customer satisfaction.

  Creating an account on our platform is possible only by the customers themselves, through their own actions. No accounts are created automatically at our service. Additionally, customers can subscribe to our services only after providing their billing information during the payment process on our website. Without the initial charge it is impossible to access a chat with an expert.

  We strive to provide every customer with the best possible experience at our service. We would like to confirm that ************************ subscription was canceled. We have reviewed records in our database and identified a total of $232 in charges to ************************ bank account, broken down as follows: $74, $74, $74, $1, $1, $8. We confirm that we took a decision to refund the whole amount of $232 to ********************. The refund process is currently underway and ******************** should receive the refund shortly. 

  In case ******************** has any other questions with respect to our service, our customer support team at ********************************** will be glad to assist. We look forward to welcoming ******************** back as a satisfied customer in the future.

  Thank you in advance. 

  Best regards,
  Ask-Crew
  

  
  

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting charged every month for ask-crews and there is no way for me to figure out how to stop it.

  Business Response

  Date: 08/02/2023

  Re: Case ID ********; ***********************

  Dear Sir or Madam,

  We are writing to you in response to your letter dated July 19, 2023 regarding the complaint (the Complaint) of ****************************
  **************** claims that she keeps getting charged every month for Ask-Crew subscription and there is no way for her to figure out how to stop it.
  We apologize for any possible inconvenience caused to **************** and kindly inform you that all Ask-Crew users can easily cancel their subscription in their account settings or by contacting our customer support team at *********************************************************.
  
  We kindly inform you that all the charges of Ms. ******* account were declined by the bank, therefore we made no actual charges of her account. The subscription of **************** has also been canceled and we will not make any further charges of her account. 
  We strive to provide every customer with the best possible experience at our service, and we work hard to make sure that happens. 
  With respect to the request of ****************, we kindly inform you that we will be happy to see her among Ask-Crew satisfied customers in the future. 
  Taking this opportunity, please be informed that we are committed to cooperation and assistance.

  
  Best regards,
  Ask-Crew
  

  
  

  Customer Answer

  Date: 08/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  From: ************
  Date: Tue, Aug 8, 2023 at 4:17 PM
  Subject: Complaint is 20326389
  To: ***** L

  
  Hello, I have heard from ask-crew and my issues were resolved.

  
  

  Thank you!

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $10 dollars for service and I have yet to have an email sent to get started on the problem. I have check daily both email and junk mail and have not received any information. I also, want to cancel with this company and I haven't gotten a response from that as well.

  Business Response

  Date: 05/26/2023

  Re: Case ID ********; *************************
  Dear Sir or Madam,
  We are writing to you in response to your letter dated May 4, 2023 regarding the complaint (the Complaint) of *****************************
  *************** claims that she paid for the service but never got a confirmation email about her Ask-Crew account. 
  We apologize for any possible inconvenience caused to *************** and kindly inform you that all Ask-Crew users receive access to a chat with an expert immediately after payment. There is no need to wait for a confirmation email to start communication with an expert.  
  We kindly inform you that the charge of 10 USD was refunded from our side, and the subscription of *************** has been canceled. We will not make any further charges of her account. 
  We strive to provide every customer with the best possible experience at our service, and we work hard to make sure that happens. A customer can easily cancel his subscription in his account settings. Alternatively, a customer can cancel his subscription by contacting our customer support team at *********************************************************. 
  With respect to the request of ***************, we kindly inform you that we will be happy to see her among Ask-Crew satisfied customers in the future. 
  Taking this opportunity, please be informed that we are committed to cooperation and assistance.
  Best regards,
  Ask-Crew
  
  

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent me an email notifying me that they had charged my credit card and I know I have not signed up for whatever ithis company claims they do or service they provide. So I quickly checked my account and sure enough they had charged me $74 , which prompted me to look further into activity in my account. That is when I discovered that they had charged my account $1.00 6 or 7 days prior to the $74 charge . I believe they somehow hacked my credit card , they are running a scam, that is why they charged me the initial amount of $1.00 to see if they could access/ my credit card and when they found out that they could because the $1.00 charge went through, they then proceeded to charge the larger amount of $74 6-7 days latter. I never knowingly or willingly sigh up for there supposed service..

  Business Response

  Date: 02/22/2023

  Re: Case **********; *************************
  

  Dear Sir or Madam,

  We are writing to you in response to your letter dated February 1, 2023 regarding the complaint (the Complaint) of ***************************** 
  

  ***************** claims that she wishes to get refund of the payment for our service, permanently cancel the subscription and to stop any further charges.
  

  We apologise for any negative experience of *****************. We strive to provide every customer with the best possible experience at our service, and we work hard to make sure that happens. A customer can easily cancel his subscription in his account settings. Alternatively, a customer can cancel his subscription by contacting our customer support team at *********************************************************. 
  

  With respect to the request of *****************, we kindly inform you that Ms ******** subscription has been cancelled and we will not make any further charges of her account. In addition, we refunded $74 transaction.
  

  Taking this opportunity, please be informed that we are committed to cooperation and assistance.
  

  Best regards,
  Ask-Crew
  

  
  

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Although I agreed with the initial terms of service with Ask-Crew on November 26, 2022; I have called and left a voicemail notifying the company to cancel this agreement on December 3, 2022. I've attempted to use two different email addresses (used by Ask-Crew) to try and cancel the service agreement with them, but both of their email addresses were returned as "mailer-**************** on December 3, 2022. Therefore, canceling by email is not possible so I left a voicemail message within a week of signing-up to their service agreement. My voicemail message provided my full name and telephone number as I explained to Ask-Crew (in my voicemail message) that I was canceling their monthly service agreement. The problem is, now that they have my debit card information, Ask-Crew keeps attempting to make electronic charges to my account. My objective is to permanently stop Ask-Crew from continuing to try and charge my debit card since I called them to cancel their service within a week of signing-up.

  Business Response

  Date: 01/13/2023

  Re: ************************; ***********************
  
  Dear Sir or Madam,
  
  We are writing to you in response to your letter dated December 30, 2022 regarding the complaint (the Complaint) of Mr ***************************************************** claims that he could not cancel his subscription to our service and that he wishes to permanently cancel the subscription and to stop any further charges.
  
  We apologize for any negative experience of ***************. We strive to provide every customer with the best possible experience at our service, and we work hard to make sure that happens. A customer can easily cancel his subscription in his account setting. Alternatively, a customer can cancel his subscription by contacting our customer support team at *********************************************************. 
  
  With respect to the request of ***************, we kindly inform you that Mr ******* subscription has been cancelled and we will not make any further charges of his account.
  Taking this opportunity, please be informed that we are committed to cooperation and assistance.
  
  Best regards,
  Ask-Crew
  
  

  Customer Answer

  Date: 01/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Late November. I contacted them with a problem. They could not help. At all. Charged me $74. After paying the$1 fee, twice. I received no help. Their phone is not working.

  Business Response

  Date: 01/24/2023

  Re: ************************; *************************
  
  Dear Sir or Madam, 
  
  We are writing to you in response to your letter dated January 9, 2023 regarding the complaint of ***************************** 
  
  ******************* claims that he approached us for help, did not receive the help that he expected and was charged with $74 that he wishes to refund.
  
  We apologize for any negative experience of *******************. We strive to provide every customer with the best possible experience at our service, and we work hard to make sure that happens. 
  
  A customer can easily cancel his subscription in his account settings. Alternatively, a customer can cancel his subscription by contacting our customer support team at *********************************************************. 
  
  With respect to the refund request of *******************, we kindly inform you that according to our Terms of Use & Service available at *********************************************************, the subscription fee is non-refundable. We also conducted an internal quality check of this particular case, and we confirm that Mr ******* received our service in full. 
  
  With respect to the cancellation request of *******************, we confirm that ******************* did not use the self-cancellation mechanism available to every user in his account. Our Customer Support team also did not receive ********************* requests to cancel the subscription. However, once we received this Complaint, ********************* subscription has been cancelled and we will not make any further charges of his account.
  
  Taking this opportunity, please be informed that we are committed to cooperation and assistance.
  
  Best regards,
  Ask-Crew
  
  

  Customer Answer

  Date: 01/24/2023

   
  Complaint: 18710259
  
  I am rejecting this response because:I was not informed of the fee. You charged me twice for the dollar fee. On top of the$74 dollar fee. Why would I subscribe to your business? That was of absolutely no help ? I have called numerous times. I called the very *************. You are a scam company. I am officially unsubscribed. Do it. You would steal? 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/30/2023

  Re: ************************; *************************
  
  Dear Sir or Madam, 
  
  We would like to inform that we carefully reviewed ********************** complaint and issued a refund of $74 on 26 January 2023. Our team apologizes for any inconvenience that ******************** may have experienced.
  
  We also would like to ensure that we are committed to cooperation and assistance.
  
  Best regards,
  Ask-Crew
  
  

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ask Crew sent me an email telling me I could access my account. I never signed up for an account. I had never heard of the company and I didnt sign up or need their service. Please help me with this issue. Thank you

  Business Response

  Date: 03/28/2023

  Re: Case ID ********; ***************************

  
  Dear Sir or Madam,

  
  We are writing to you in response to your letter dated October 21, 2022 regarding the complaint (the Complaint) of Ms ********************************** apologize for the late response; unfortunately we were unable to see the Complaint earlier due to the technical issue with our account. 
  *************** claims that she got an email about her Ask-Crew account, but she never signed up for an account with us. 
  We kindly inform you that there were no services provided to an account registered under the email ************************ Thus, there were also no charges made by our service.
  With respect to the request of ***************, we kindly inform you that we will be happy see her among Ask-Crew satisfied customers in the future. 
  Taking this opportunity, please be informed that we are committed to cooperation and assistance.
  

  Best regards,

   Ask-Crew