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Business Profile

Ecommerce

Ask-Crew

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 222 total complaints in the last 3 years.
  • 113 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was tricked into paying ask-crew $55 for a $1 dollar charge, ************************* *******************

    Business Response

    Date: 02/26/2024

    Dear *************************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without initiation of a subscription it is impossible to access a chat with an expert.
    We aim to deliver the best possible experience to all our customers. However, in this case, we were not able to locate your profile at our service based on the information available from your message on the BBB. We will reach out directly to you at your email address to request additional information so we could investigate this matter further.

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Googled support @kikoff.com and proceeded to make a $10 payment on my account. While on the site, a chat box opened with a drop down menu for payments. I entered my information and proceeded to make the payment to Kikoff. To my surprise, a $55 payment came out of my account under, **********************. I was shocked. I had no idea that it was their drop down menu menu. I had no intention of subscribing to them. I didn't even ask a question. I called them to explain and was told my subscription was canceled, but they had to send my refund request to the financial department, and that, in their Terms and Conditions it was stated that they don't do refunds. This is a trap. Very shady business practices that should be illegal. I literally had no intention to contact them. They literally hijacked the Kikoff site so that you're unaware of the fact that they're taking your money until it's too late. I'm a 67 year old Totally and Permanently disabled veteran on a small fixed income. I cannot afford to allow this company to rob me of what little I have. I want, no, I need my money back ASAP. Otherwise, I don't eat. Now, I have to wait 24 hours just to get an email, and if I do get a refund it'll take 7 to 10 business days. What am I supposed to do until then? They need to be shut down.

    Business Response

    Date: 02/26/2024

    Dear *********************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Please note that we are not affiliated with Kikoff.

    Creating an account on our platform is possible only by the customers themselves, through their own actions, and only on our website. Account cannot be created through a drop down menu. Without the initiation of subscription it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have double checked out records which show a total of $55.00 in charges to your account. 
    We confirm a full refund of the said amount. It has already been initiated. You should have received the refund in your account by now, or if not, you can expect to get it soon. Your subscription with us is canceled and there will be no further charges from our side.

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to get help canceling my Fubo account and was sent to the Ask-Crew website. On the website I was told that I could open an account with them and for a $1 fee that was refundable, they would help me. I looked closer to make sure there were no hidden fees, and saw that if I did not cancel my subscription in 7 days, they would charge me $55. So I went ahead and subscribed, got my Fubo subscription canceled, then canceled the Ask-Crew subscription right away. I saw that Ask-Crew had put a $0.00 hold on my bank account which disappeared after I canceled my subscription with them. This was on February 3,2024.On February 9, I saw there was a $55 charge to my bank account from these people. I called them and thru email, they offered me a partial refund if $27. However I followed their instructions and expected a full refund if $55 since I canceled the subscription immediately on February 3.

    Customer Answer

    Date: 02/13/2024


    The attached is the 3rd letter I've sent to Ask Crew asking for a full refund. Included are screenshots from their website, a screen shot of an email confirming unsubscribing, and a screen shot of my bank statement showing I've been charged even tho I unsubscribed during their 7 day free trial period.



    Business Response

    Date: 02/26/2024

    Dear *******************************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without subscription initiation it is impossible to access a chat with an expert.
    We strive to provide every customer with the best possible experience at our service. Your subscription with us is canceled and there will be no further charges from our side. We have double checked out records which show a total of $56.00 in charges to your account. 

    We confirm a full refund of the said amount. It has already been initiated. You should have received the refund in your account by now, or if not, you can expect to get it soon. Please note that you may receive the refund in several payments.

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 


    Thank you in advance.
    Best regards,

    Ask-Crew


    Customer Answer

    Date: 02/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:02/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $55 by ask crew ** but no business was performed.This was fraudulent charge. I called them multiple times but answer always the same that they will be back in 24 hours but it never was Reply from them. Charge was on my bank statement under # *************.Their phone #************.Please help to get refund.Thanks,**************

    Business Response

    Date: 02/26/2024

    Dear **************,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions, and only on our website. Account cannot be created through a drop down menu. Without the initiation of subscription it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have double checked out records which show a total of $55.00 in charges to your account. 
    We confirm a full refund of the said amount. It has already been initiated. You should have received the refund in your account by now, or if not, you can expect to get it soon. Your subscription with us is canceled and there will be no further charges from our side.

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:02/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 6, 2024, I sought tech help at MSNBC.com. MSNBC redirected me to Ask-Crew. Ask-Crew demanded a one time, $1.00 fee to help me. I agreed to pay $1.00. After getting uninformed assistance from Ask-Crew, I discovered that a $55.00 charge from Ask-Crew was added without my consent. Then I discovered that this is a recurring charge of $55.00 per month. Ask-Crew is a fraudulent scammer and should not to be trusted.

    Business Response

    Date: 02/20/2024

    Dear *******************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We strive to provide every customer with the best possible experience at our service. We have double checked out records which show a total of $56.00 in charges to your account. 

    We confirm a full refund of the said amount. It has already been initiated. You should have received the refund in your account by now, or if not, you can expect to get it soon. Your subscription with us is canceled and there will be no further charges from our side.

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:01/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They Tried To Charge My Debit Card $55.00 But My Bank Declined It, But They Then Charged My Card $1.00 Which Was Approved.

    Business Response

    Date: 02/12/2024

    Dear *********************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We confirm a full refund of $1. It has already been initiated. You should have received the refund in your account by now, or if not, you can expect to get it soon. The $55 charge was declined by your bank. There will be no further charges from our side.

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 

    Please rate our response on the BBB platform. 

    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:01/29/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a question regarding my kindle, they never answered the question they asked if i would give $1.00 for the answer then they requested *****, once i saw that i immediately exited the site To my surprise i was charged $***** in December and i just noticed they're charging me $***** for January.I called customer service and they claim they have no record of me. i told you have to because you're charging me.This company is a scam and they should not be in buisness.I want a full refund and have them remove me from their system

    Business Response

    Date: 02/12/2024

    Dear *********************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    Creating an account on our platform is possible only by the customers themselves, through their own actions. Additionally, customers can subscribe to our services only after providing their billing information during the payment process on our website. Without the initiation of subscription it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of $111.00 in charges to your account. 
    We confirm a full refund of the said amount. It has already been initiated. You should have received the refund in your account by now, or if not, you can expect to get it soon. There will be no further charges from our side.

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Ask-Crew


    Customer Answer

    Date: 02/12/2024

    I want to Thank you very much for the help

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sign up for a membership for Ask-Crew and I cancel my membership and they wont give me a refund for my money.

    Business Response

    Date: 02/07/2024

    Dear *********************,
    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of $56.00 in charges to your account. 

    We confirm a full refund of the said amount. It has already been initiated. You should have received the refund in your account by now, or if not, you can expect to get it soon.

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:01/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/9/2024, I signed in to my professional website server to renew my subscription. That server is Weebly-Square, a web-hosting company (a subsidiary of ****** ***** based in *************. In the process of trying to renew my subscription, I was turned over to a business called Ask-Crew. In order to ask a question I had to pay $1. To go further, I had to pay $55, which I did in good faith to renew my website. When help was not forthcoming from Weebly-Square, I quickly cancelled that $55 Ask-Crew subscription. Ask-Crew then sent me a Sorry to see you go email. When I checked on my *************** app, the charge was still there. I called *************** but theres apparently little they can do. As of today, Ask-Crew has now billed me twice. That equals $110.

    Business Response

    Date: 02/13/2024

    Dear *****************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Also, kindly note that we are not affiliated with Weebly-Square.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. ?ustomers can subscribe to our service only after providing their billing information during the payment process on our website. Without the initial charge it is impossible to access a chat with an expert.

    We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate your profile at our service based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we could investigate this matter further.

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:01/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was contacting Roku customer support with an issue I had. After chatting with someone for several messages They then Identified themselves as ********* a service that resolves conflicts. I then got a message that there would be a 1-time refundable charge for $1 whom I went through PayPal. I was going through my checking account and noticed a charge of $55 dollars taken out by PayPal from my account for **********************. I did call ask-crew and talked to someone, and they are supposed to be refunding me the $56 and I would receive and Email confirming this. Reading complaints it seems like other people have had the same issue with ask-crew. It almost sounds like a scam to get additional money from you and if you catch it and report it they refund you. You just wonder how many of these issues go unreported and people don't catch it in their accounts.

    Business Response

    Date: 01/12/2024

    Dear *************************************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. We would like to emphasize that we are not affiliated with Roku.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. No accounts are created automatically at our service. ?ustomers can subscribe to our services only after providing their billing information during the payment process on our website. Without the initial charge it is impossible to access a chat with an expert. 

    We strive to provide every customer with the best possible experience at our service. We would like to confirm that your subscription was canceled. We have reviewed records in our database and identified a total of $56.00 in charges to your bank account. 

    We confirm the refund of the said amount in full. It has already been initiated. You should have received the refund in your account by now, or if not, you can expect to get it soon.
    Feel free to contact us directly in relation to this matter should you have any other questions or concerns. Our customer support team at ********************************** will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew


Ask-Crew is NOT a BBB Accredited Business.

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