Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Ask-Crew

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

Customer Complaints Summary

  • 222 total complaints in the last 3 years.
  • 113 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told I would only pay $1.02 for assistance to submit claim to Uber. I have been charged $70.11. I was NOT told of the $69 I toils be charged on ***** I believe this may also. Be in American funds?? Not happy as the company did nothing to resolve my issue.

    Business Response

    Date: 04/30/2024

    Dear ***********************,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Please note that we are not affiliated with Uber.

    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We have reviewed records in our database and identified a total of $70.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:04/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used the website to ask a lawyer a question. The charge was 46 dollars. The company changed my card ***************************************************************************************************************************************

    Business Response

    Date: 04/11/2024

    Dear ***************************,
    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    After reviewing our records, we found that on Mar 29, 2024, you attempted to subscribe to our service for 46 USD, but the payment was declined. Consequently, you do not currently have a subscription to Ask-Crew.
    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3-10-24 was searching for the ********************* phone number. First one to appear was the Ask-Crew phone number and they asked for a credit card. They never resolved the issue and was taking was too long. He kept putting me on hold. Then I got my credit card statement with a charge of $47.00. This was for nothing done to help me with the error code on my TV. Ask-Crew is a fraudulent company scamming people out of money.

    Business Response

    Date: 04/05/2024

    Dear ***********************,
    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Kindly note, we are not affiliated with Sony.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without initiation of a subscription it is impossible to access a chat with an expert.
    We aim to deliver the best possible experience to all our customers. However, in this case, we were not able to locate your profile at our service based on the information available from your message on the BBB. We will reach out directly to you at your email address - **********************,  to request additional information so we could investigate this matter further.
    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


    Customer Answer

    Date: 04/08/2024

     
    Complaint: 21476803

    I am rejecting this response because:

    From: ********************* 
    Date: Fri, Apr 5, 2024 at 9:28 AM
    Subject: DISPUTING $47.00 CHARGE ON MY CC
    To: ********************************** <**********************************>

    I was trying to find customer support for **** and the first link that popped up was Ask-Crew.  I should've know better than to give out my credit card number.

    This transaction was on 3/10/14.  The problem was never resolved and he kept putting me on hold.  So, I hung up and finally found the **** Customer Support phone number and they helped me less than 5 minutes.

    I had an error code on my **** TV. 

    I have read complaints against Ask-Crew. 

    I won't give you my complete credit card #.  The last four is 7055.
    Date of transaction was 3/10/24
    Amount Charged was $47.00
    Reference numbers are: 2405083EXS66E9NME, 2405083EXS66E9NMN
    Full name:  ************************

    If you need any further information, please call me at ************ and leave me a message with your call back number.

    ************************

     

    Business Response

    Date: 04/11/2024

    Dear ***********************,
    Thank you for your response.
    Based on the information you provided, we have identified a total of $47.00 in charges to your account. 
    We strive to provide every customer with the best possible experience at our service. Thus, we confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    We apologize for any confusion or inconvenience this situation may have caused. To help us close this matter on the Better Business Bureau (BBB) platform, we would greatly appreciate it if you could rate this complaint as resolved. Your feedback is valuable in helping us improve our service.
    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 

    Thank you in advance.
    Best regards,
    Ask-Crew


    Customer Answer

    Date: 04/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:03/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was on-line with AskCrew 3/30/24. Originally they stated it would cost $1.00 which would be refunded the next day. In looking at my bank statement today, I was charged the $1.00 with no credit and also $46.00 which was a membership fee. I did not elect to become a member. I called **************** today at ************** to request a refund. The person answering the phone did not speak or understand english very well. I'm not sure if the refund will go through, which is why I am contacting you. I am also going to contact my bank to dispute the charges as well. Please let me know if you require any additional information from me to expedite my refund. Thank you.

    Business Response

    Date: 04/03/2024

    Dear ***************************,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have reviewed records in our database and identified a total of $47.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.

    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:03/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to siriusxm.com to have my subscription switched to a new car. I was routed to the Ask Crew site and was told I could choose to pay $1 for a one-time question, or $55/month. I chose the $1 option, but was also charged $55 on my bank account. I called and requested a refund, but they said they would only refund half ($27.50) in 5 business days, instead of the full amount. I did not even have my original question answered.

    Business Response

    Date: 03/21/2024

    Dear ***************************,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have also reviewed records in our database and identified a total of $56.00 in charges to your account. We confirm a refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:03/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up to ASKCREW for $1 to get a computer issue resolved and they charged me $50 and did not resolve the issue. Then for the next 2 months they are now charging me $55 each month. I want to get out from under this company. When I try to contact them on-line, they connect me to Howly.com for the same kind of deal - supposed for $1 to resolve the issue with ASKCREW. It's a viscious cycle I can't get out of.

    Business Response

    Date: 03/21/2024

    Dear Rose ****************** you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have also reviewed records in our database and identified a total of $166.00 in charges to your account. We confirm a refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:03/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    03/11/2024 at 8:08pm I had purchased what I thought was a dollar for a week trial subscription to ask crew.The company asked **** then took off the dollar and also the 55 total for a month subscription that was not authorized I had noticed right away that it had taken off $56 instead of the initial $1 that they have advertised which I had sent in an uploaded with this. I never used any of their services. And then I was told that the $56 would be refunded back to me within 24 hours. Following an email 30 minutes later that informed me that a refund in the amount of $29 was sent back to my card but my card was not accepting it and I needed to contact my bank account and doing so I did contact borrow my bank account and they assured me that there was no problem with my card I didn't have another email that was sent to me after trying to talk to customer support from ********************** and got nowhere the email stated that I was only going to get a $27 refund this situation I had to deal with had been completely unnecessary and it was money that I needed. I feel like this business is fraudulent and the fact that they are doing this to a lot of people. Intern I would like for them to take down their advertisement and falsely claiming that they will give you a $1 trial when they in fact take off the full amount.

    Business Response

    Date: 03/21/2024

    Dear *******************************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We confirm a refund of $29.00 in charges to your account. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 
    Regarding the other part of the charge - $27.00, we were not able to process an additional refund for this sum due to an error indicating that transactions to your banking card are restricted. To resolve this matter promptly, we recommend you contacting your bank for further clarification. They will be in position to assist you. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


    Customer Answer

    Date: 03/23/2024

    Ask-Crew was able to initiate the first refund, and so I do not go along with them stating they couldn't issue the rest of MY money taken from MY banking account

    Customer Answer

    Date: 03/26/2024

     
    Complaint: 21430762

    I am rejecting this response because: 
    Most Recent Message
    Date Sent: 3/23/2024 1:53:38 AM
    Ask-Crew was able to initiate the first refund, and so I do not go along with them stating they couldn't issue the rest of MY money taken from MY banking account

    Sincerely,

    *******************************

    Business Response

    Date: 04/05/2024

    Dear *******************************,

    Thank you for the response through the BBB platform.
    Once again we confirm the decision from our side to issue you a full refund. However, we managed to execute only a partial refund of $29.00 Presently we are unable to initiate a refund for the remaining amount of $27.

    After reviewing the situation, it appears that the issue may be on the side of your service bank. We recommend contacting them directly to resolve this matter swiftly. They will be in the best position to assist you further and facilitate the receiving the remaining part of the sum.

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


    Customer Answer

    Date: 04/20/2024

    IAM sorry I never received this message until it was to late....please get back we as my problem has never been resolved 

    .

  • Initial Complaint

    Date:03/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was online with peacock tv to get it on my tv. Then this askcrew.com/********** took $55 out of my bank account. I did not approve of this. Tried to cancel it and they wanted $32 to cancel it.

    Business Response

    Date: 03/21/2024

    Dear *************************,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Also, kindly note that we are not affiliated with Peacock.

    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
    We have also reviewed records in our database and identified a total of $56.00 in charges to your account. We confirm a refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requested phone assistance and willingly agreed to pay an initial $1 non refundable fee to speak to a company agent for assistance. I was given brief advice and was not aware there would be additional recurring monthly charges or an immediate charge of $55 assessed to my card on 2/13/2024. I was not informed by anyone verbally that I had or would be agreeing to a subscription (the scam) and if I wanted a subscription I would NOT have selected a bank debit card tied to my checking account as a payment method for ANY recurring charges. My bank detected suspected fraud when they restricted my bank debit card on 3/9/2023 when ASKCREW placed a $55 charge on my debit card from the bank from their home office in ********. The bank declined the charge creating a reversal. ASKCREW then immediately placed another $55 charge on my bank debit card from their home office in ******. Because the card was blocked due to the suspicious charges I was able to get assistance from the bank fraud department to secure a phone number for the vendor. We called and requested politely to cancel the subscription that ASKCREW had opened with no verbal or written agreement. The customer service agent agreed to cancel the service. I requested that they remove our payment method details from their computer system and the company agent agreed verbally by phone to request that information to be removed.

    Business Response

    Date: 03/21/2024

    Dear ***************************************,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have also reviewed records in our database and identified a total of $56.00 in charges to your account. We confirm a refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    Also we want to confirm that your request to remove your payment method details from our database was accepted and would be fulfilled within 30 days from the requested date. Your subscription has been canceled and there will be no further charges from our side.

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never orderd this subscription. I called 2 numbers ************ and ************ and they suggested right away that I subscribed on accident. I was charged 55 dollars on Feb 1 and 1 dollar Feb 2 and 55 on March 4 even tho they said it would be canceled when I talked to them on Feb 26. They changed their website within this timeframe from askcrew.com to ask-crew.com

    Business Response

    Date: 03/21/2024

    Dear *************************,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
    We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We have also reviewed our records on the charges to your account. We confirm a refund of $55.00. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

    As to another charge of $55.00, we are not able to satisfy your request for refund, as it appears that a dispute regarding this charge has already been initiated at your side. At this stage a refund from our side is not possible anymore. 

    In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
    Thank you in advance.
    Best regards,
    Ask-Crew


Ask-Crew is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.