Complaints
This profile includes complaints for Momentum Solar's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 718 total complaints in the last 3 years.
- 199 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/15/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Me instalaron los paneles solares en da 9 de septiembre. Me llamaron hasta el 1 de noviembre para agendarme una cita para venir a terminar la instalacin que qued pendiente del 9 de septiembre, me dieron cita ************************* a las 3 pm, es decir, hoy, dos meses ms ****** Dej mi trabajo a media jornada para estar en casa para la instalacin y resulta que la persona encargada haba estado en mi casa a las 8 am, hora en la que estoy en el trabajo. Que ***************** una nueva cita. Nadie contesta las llamadas ni atiende una queja. No puedo perder de trabajar cada vez que a la compaa se le ocurra poner la cita. **** haber seriedad en esto, pues es un servicio que brindan y no es de gratis.Business Response
Date: 11/22/2022
Momentum worked with ********************** to schedule the service. The service work was scheduled for Friday 11/18, and it has been completed.Initial Complaint
Date:11/14/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed up for a solar system with battery backup that was supposed to minimally power our HVAC system (heat for winter and AC for summer) along with some other critical power needs. However, it wasn't until after the panels were installed and the battery install was in progress that we were told that the battery bank wasn't powerful enough to handled our AC units.The solar install is pending the inspection process but we won't proceed until a resolution is agreed upon. Starting as early as September 28, 2022, we reached out to Momentum several times asking for an agreeable solution. However, they have not responded with a proposed path forward. If Momentum wasn't going to design a solution that would meet our needs, we wouldn't have proceeded with the purchase. Now, we are in a state where they installed equipment that doesn't meet our needs and has put holes in our roof and the side of our house. The solution is not even in a functional state at this point in time.Business Response
Date: 11/23/2022
We have been trying to reach the customer to address his concerns, and we have left a message requesting to please return our call. We kindly request that the customer call ************ and ask to speak with **********Initial Complaint
Date:11/13/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My solar system has not operated correctly for more than 3 months. The problem began in July; however, I didn't notice the problem until August, which is the month I began reporting the issues I had discovered.At first, Momentum Solar informed me that I had to perform a firmware update. I received the instructions from the company, but I discovered that wasn't the problem because my system was completely off. I called the company back to schedule a technician repair, for which I paid $450. The technician came and was able to turn the system back on, and informed me that the system update would take a few days.A few days went by and the system didn't update. A couple of weeks later, I called the company back because my system was still inoperable. By now I was paying for equipment that is unusable, and at the same time, paying the electric company for electricity that should be produced by the solar panels. A technician came again and informed me that he was unable to access the system update details, because those were details reserved to the engineering teams in **********. It has been a constant back-and-forth with the company, and 3 months later, still no resolution.At another date, a technician showed up, didn't knock or ring the bell, and left my property without a simple courtesy. I've had to call the company numerous times and open numerous ticket numbers. Yet, no repairs have been made.I've asked Customer Service to escalate the issue, but every time I'm faced with deflection that the Regional teams are responsive and will address the problem. I would like the company to repair my system as soon as possible, or take the system down and refund my money, because it's ludicrous for me to be paying for equipment that doesn't work while at the same time, having to go through these channels to obtain transparency from Momentum SolarBusiness Response
Date: 11/18/2022
Momentum has scheduled a service technician to go to ******************** home on 11/22 to address his concerns.Initial Complaint
Date:11/11/2022
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed with njcleanenergy, and chose momentum as my solar company. From the beginning, I was promised free one time removal of panels for reroofing my house, which I will need to do soon. They agreed, but did not put in writing, when questioned, they reassured me that it would be fine. They offered me cash incentives, but would not put in writing. At the day of installation, the workers informed me that they could not put all my panels up, due to firewall, and the conduent, that should have run up and into my attic, couldn't, because my attic is finished, so, around 200ft would run across the side between the first and second floors, then up and over my roof. Unsightly, devalue my home, and potentially a fire hazard. A salesman attempted to convince me to install, with money offered, I declined, he said that I would be sued for breech of contract, yet they couldn't complete the work as they said they wouldBusiness Response
Date: 11/23/2022
We have been trying to reach the customer but we have been unable to make contact. We kindly request that the customer call ************ and ask to speak with *************
Customer Answer
Date: 11/29/2022
Complaint: 18393540
I am rejecting this response because: I have talked with ******; it is not true that he has not been able to reach me. He continues to pressure me to install the panels, offering me money incentives, telling me that I can take a vacation with the money, but, if I do not accept the offer, he has threatened me with breach of contract. I told him that I had not been able to confer with a lawyer, that I needed more time to find someone to help me. The call was disconnected, I attempted twice to call him back, and left a message. Eventually he did call me, much later, I did not accept the call. I wish to be done with this company, I find them deceitful and manipulative. They are in breach of contract by changing the original plans, without notifying me. The loss of panels means a reduction in productivity, which was not great to begin with, and the placement of the conduit across the side of my home, not only bring a surprise to me, would be unsightly, and unacceptable, compounded by the loss of productivity. I feel that the company is continuing to manipulate me, using scare tactics, and making false promises, and that, if I move forward with them, I will spend more money than save money.
Regards,
*******************************Business Response
Date: 12/05/2022
Momentum understands this homeowner's concerns and we agree that the best course of action would be to cancel this project. The homeowner should have received an e-mail confirming the cancellation.Customer Answer
Date: 12/06/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************Initial Complaint
Date:11/11/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Momentum Solar continually calls me after I have registered my number on the do not call list. They call me several times a day including after 5pm and weekends. I have requested they stop calling and have blocked a few of their numbers but they are constantly changing the last few digits.Business Response
Date: 11/15/2022
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.Initial Complaint
Date:11/11/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Failed to provider service but accessed bank account for payment. Failed to get requests permit and inspeccin from Wellintog code requirements enforcement,to date have not provided solar energy. Complaining is 91 years old.Business Response
Date: 11/17/2022
Momentum and Ms. ****** spoke to address her project concerns. The customer understands that due to the terms of her loan, billing starts after installation and not energization. Ms. ****** has also has spoken to the Service Manager to schedule next steps in which they agreed to schedule for a date in January.Customer Answer
Date: 11/23/2022
Complaint: 18391160
I am rejecting this response because: I could not understand the signature because I signed a tablet, I never saw what I signed. I was coerced and pressured. The tablet was signed by me but never saw what I signed. I couldnt know.
Regards,
******* TrenchBusiness Response
Date: 12/02/2022
Both Momentum and the Financier spoke with Ms. ****** in regards to her concern of not signing her contract. Both times she advised she actually did sign and did decide to proceed with the project. She was fully aware of the amount and size system she wanted and chose to continue forward with her project. She advised on a recorded line she willingly signed and was not coerced into signing and wants movement in her project. She is scheduled to complete service on her property in January as per her request so we can quickly get her activated. We also provide a proposal presentation prior to having any homeowner sign a contract which shows the system design and price, in which Ms. ****** agreed to prior to signing.Initial Complaint
Date:11/11/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am on the national "do not call" list yet this company calls multiple times per day from dozens of different phone numbers. It looks like there are class action lawsuits against the company but the staff has not stopped their illegal harrassing practices.Business Response
Date: 11/15/2022
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.Customer Answer
Date: 11/15/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************Initial Complaint
Date:11/10/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told that by having solor my bill would be cheaper, nope I pay more know then before solor., they ask for power statements I give nothing happens, I tell them again, they do nothing, they said they would send someone out, ***** shows, I'm not getting what was promised. I told them to fix it or take them off my roof. I get nothing. Can you please help me.Business Response
Date: 11/18/2022
Momentum has been in contact with ********************, and we have sent him a copy of his agreement. Momentum will be conducting a billing analysis for the customer so that we can assist ******************** with his concerns. Once the analysis has been completed, we will share our findings with the customer.Initial Complaint
Date:11/09/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am spammed with robocalls several times a day. I have blocked the number but get new numbers calling. I did finally get fed up and answered. I asked to be removed from the calling list. Still receiving multiple calls a day. This is disruptive as I work from home and have to continually deal with these calls. I would never do business with a company that uses harassing telemarketing to recruit new accounts.Business Response
Date: 11/14/2022
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.Initial Complaint
Date:11/09/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call my phone 2 to 3 times everyday. Stop calling me. My number is on the national do not call list and Momentum Solar ignores this list. You can search and their name will appear for breaching this list. Why do business this way. Please stop calling my phone.Business Response
Date: 11/14/2022
Hello and thank you for reaching out. We have ensured that your phone number was removed from our lists. We apologize for the inconvenience,and please allow a few extra days for the phone number removal to filter through our systems. Thank you.Customer Answer
Date: 11/15/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
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