Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Astound Broadband powered by RCN

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Astound Broadband powered by RCN has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.09

    Average of 143 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Bob B

      Date: 08/15/2024

      Fo the second time this week, Astound Broadband has had a significant internet service interruption in my area. We lost internet service at 8:00 am this morning and their best estimate is that service will be restored at midnight tonight. It is very difficult to work from home without internet service.

      Astound Broadband powered by RCN

      Date: 08/16/2024

      Hello, ***. Thank you for reaching out to Astound Broadband. At the time of your review, customers were experiencing an outage due to damage to our fiber lines caused by vandalism. Repairing fiber is a very delicate and time intensive process, and our techs are working as safely and quickly as possible to restore service to all affected customers. ******************** were restored around 7pm Pacific Time last evening. We're working with law enforcement to find and prosecute the vandals. We apologize for the inconvenience and thank you for your patience. Please feel free email me at ***************************************** with "Attn ****** BBB" in the subject if you have any other questions or concerns. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Rosemary D

      Date: 08/10/2024

      I move from zip code ***** and turned my equipment in on August 6 to the business store in *****, Astound is still charging me for the entire month of August. Does not seem legal when they have all the equipment in hand. How can they charge when I have turn all the devices and equipment to the business. DO NOT get any internet or wifi from this company. THiEVES I will contact my congress person. Seems illegal

      Astound Broadband powered by RCN

      Date: 08/13/2024

      Hello ********. Thank you for reaching out to Astound Broadband. We're sad to hear you chose to disconnect service, but hope to serve you again in the future. I'd be glad to review your final billing with you. Please email me at ***************************************** with "Attn ******" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******

    • Matthew J

      Date: 08/07/2024

      Absolute thieves. Avoid this cancerous company at all costs. Your bill will increase without any notice and they will cut service off even if you are setup with autopay. Refuse to give support email or let you speak to a supervisor. I will encourage all 400+ of my tenants to go with satellite if they can.

      Astound Broadband powered by RCN

      Date: 08/09/2024

      Hello, *******! Thank you for reaching out to Astound Broadband. Providing affordable service and excellent customer care are two of our top priorities. Let's review your account together. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued part of the Astound service family! -******

    • conrad v

      Date: 08/07/2024

      Since the Astound stuck its greedy fist into RCN service has been terrible! I have had multiple drops and at one point a full day of lost service that I never saw credit for. Literally what everyone here says, they increase pricing every other month, adding a dollar here and there until you look at a bill from a few months ago and you barely recognize it. Just called to ask for a reduction and after 20 min hold and an unsympathetic service rep, the call concluded with me terminating business with them. Luckily another service just got fiber at a fraction of the cost so **** it astound CYAAAAA

      Astound Broadband powered by RCN

      Date: 08/08/2024

      Hello, ******! Thank you for reaching out to Astound Broadband. Our goals are to provide service that is both reliable and affordable. I'm sad to hear you chose to disconnect because it would have been an honor to personally make sure that your concerns were resolved. We hope to serve you again in the future. You are still welcome to reach out to me at ***************************************** with "Attn ****** BBB" in the subject at any time. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as a valued Astound customer. -******

    • Joe K

      Date: 08/02/2024

      Its a scam:1: 20$ offer is actually 110$ after fees 2: "free unlimited mobile service" is actually 40$ a month and 20GB 3: esim transfer doesnt work, so now im stuck without a phone number and cant contact customer service 4: since i cant call customer service, my only option is the chatbot. The chat waitlist was an hour, and when an agent finally responded, we wasted 30 min going though security questions. They said let me look into it, then I got an automated message saying I havent responded (even though I wasnt prompted to respond), and now im at the back of the waitlist 5: the whole onboarding process takes days, and I still cant figure this out

      Astound Broadband powered by RCN

      Date: 08/06/2024

      Hello, ******. Thank you for reaching out to Astound Broadband, and welcome to our service family. We strive to make sure that installations go as smoothly as possible. I'd be glad to take a closer look at your account and ensure that these issues are resolved. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Shelby W

      Date: 07/26/2024

      Horrible service. Ripping people off raising their prices constantly within only months apart, then saying you still owe money after you already paid them early or on time. Excuses for outages. Constant issues with no resolution. Poor customer service. S***** equipment. Worst Ive ever dealt with honestly. Big a** scam of a company.

      Astound Broadband powered by RCN

      Date: 07/27/2024

      Hello, ******! Thank you for reaching out to Astound Broadband. It's our goal to provide our customers reliable service at an affordable rate. I would be happy to review your account with you and assist you with your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -******

    • MB

      Date: 06/12/2024

      5X I have called billing to review my account. Each time, I am given a great low price. Within a month or two, the monthly *** goes up. No email/letter informing me of the increase. I document the cust service rep name, time, date, new rate, AND how long the 'locked in' monthly *** will last. Each time, I'm told the price is good for the dates they just gave me. 5X monthly *** increases. I call back to ask for Astound to make good of those guaranteed offers and refund me the higher *** I was charged. Nope. Either they have no notes from my calls and/or they can't control the increases/promotions and I can't talk to no one else but that person. "We cannot accommodate your old agreement." Every time, the same script is read to me. Why can't my pricing stay as agreed?!! And the speed is not consistent. And no one can tell me what G I am paying for. Its not on my online act or on my printed stmt. I wrote down years ago that I had Ter 4 but no one can tell me who knows. Astound is a lousy company!! I rate them F-. Absolutely no stars. (look at each of these BBB complaints, Astound's reply is exactly the same for each issue!)

      Astound Broadband powered by RCN

      Date: 06/15/2024

      Hello, MB. Thank you for reaching out to Astound Broadband. Two of our goals is to provide affordable and accurate billing along with stellar customer care. I understand you have some billing concerns, and I'd be glad to look into this for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Mike M

      Date: 06/07/2024

      Astound is the worst company I have ever had to deal with. Up charged me to the fastest speeds without telling me, ask to decrease speed to pay less and they said if I wanted to increase it again it would cost double as they would not honor the promotion I was given (without my knowledge). Spoke on the phone and said I would get a call back from a supervisor and it took a week before I heard anything. Then, when I spoke to the supervisor they said they couldn't do anything about the scam. I am very happy to see a 1.13 rating on here but it should really be 0. If you wrong a customer you should be doing everything in your power to keep them/right your wrong and I did not feel that at all. What they do is highly illegal and I hope the BBB takes some action.

      Astound Broadband powered by RCN

      Date: 06/08/2024

      Hello. ****! Thank you for reaching out to Astound Broadband. We're disappointed to see that you aren't fully satisfied with your service. I'd be happy to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. In your email, please include specific details regarding your concerns. Thank you for being a valued Astound customer! -******

    • Paul L

      Date: 06/04/2024

      TERRIBLE stay away this company buffers its a streaming system. I got six buffering during one basketball game and I called to cancel. They wouldnt let me cancel unless I gave security questions . This is terrible.

      Astound Broadband powered by RCN

      Date: 06/05/2024

      Hello, ****! Thank you for sharing your concerns with Astound Broadband. Providing dependable service is of the highest importance to us. We certainly don't want to lose you as a customer. Let's take a closer look at your connection! Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -******

    • Erin M

      Date: 05/29/2024

      The service has been getting worse and worse. They have increased my bill by $20 every other month since last summer. Everyone in my neighborhood is charged a different amount for the same service! I called to get my bill reduced and they went back to what I was paying a month ago -- which was a 75% increase from last summer! I got a different provider today and when I called Astound to cancel they told me they can't shut my service down for a month so I have to pay for a month when I am not using the service. That they are no longer offering "prorated service," meaning this is a policy choice of theirs to steal my money. I mean, no surprise since the company could care less about customers.

      Astound Broadband powered by RCN

      Date: 05/31/2024

      Hello, ****! Thank you for reaching out to Astound Broadband. Our goals are to offer our customers reliable, affordable service. We're sad to hear that you chose to disconnect service. I would have loved the opportunity to personally resolve your concerns. Our terms and conditions were updating in the beginning of April 2024. Our policy now is that internet-only customers are billed to the end of their current billing cycle when disconnecting service. We appreciate your feedback and will share it with our management team. If you have any additional feedback you would like to share, or questions about your account, please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******

    Astound Broadband powered by RCN is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.