Business Profile
Internet Services
Astound Broadband powered by RCNHeadquarters
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Reviews
This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.07/5 stars
Average of 215 Customer Reviews
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Review fromMatthew D
Date: 11/04/2024
1 starThis company is the absolute worst. They Get you in the door with low pricing and then they start hiking up your bill. I called in to see what they can do to fix it, then they say they will lower the amount, and either they never actually do it, or just hike it back up again by EVEN MORE THAN BEFORE I CALLED within the next for few bills. They always come up with some BS " reason" why the price goes up. such as a maintenance fee, an investment fee, etc, the list goes on. They are total scam artists and they pull the same scam on everyone that calls in. Totally unscrupulous. total joke.Astound Broadband powered by RCN
Date: 11/07/2024
Hello, *******! Thank you for reaching out to Astound Broadband. We strive to provide the best experience for our customers, and that includes offering competitively priced service and excellent customer care. Let's review your account together to make sure you are getting the best possible value. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -******Review fromChristopher L
Date: 10/27/2024
1 starGreedy. If it's Internet only, they don't disconnect it until the end of the billing cycle.There was nothing communicated about this change when it went into effect back in February 2024, contrary to what their agents say, and going to the link on the website, there is nothing about this change.I can't get my money back for the 3 weeks of service I can't use, but I'm **** sure going to **** people away from subscribing by calling out their greed on social media, ****** reviews, Yelp, and anywhere else I can. Now that's astounding!Astound Broadband powered by RCN
Date: 10/29/2024
Hello, ***********. Thank you for reaching out to Astound Broadband. I'm sad to hear that you chose to disconnect service. Our terms and conditions were updating in the beginning of April 2024, and customers were notified via a letter/email several weeks before the change took place. Our policy is that internet-only customers are billed to the end of their current billing cycle when disconnecting service. (Customers are still able to use their service when a disconnection is placed up until the end of the billing cycle.) We are still here to assist you, so if you would like to review your account, please don't hesitate to reach out to us at ******************************************************************* with "Attn ****** BBB" in the subject of your email. Thank you for the time you spent with the Astound service family! -******Review fromMark G
Date: 10/22/2024
1 starI've applied for employment 6 times and have been denied working for you all those times funny thing is your HR representative ***** *. gets my resume from indeed,glassdoor etc and contacts me everytime and after my second interview she calls me or I call her and always told they found someone else so why does she consistently contacts me then denies me employment is she not taking note her denials or whatAstound Broadband powered by RCN
Date: 10/23/2024
Hello, ****. Thank you for reaching out to Astound Broadband and for your interest in a career with us. We would be glad to escalate your concern to your local HR representative. Please send us a private message with your phone number so we can do so. Thank you again for contacting Astound. -******Review fromRyan N
Date: 10/18/2024
1 starAstound broadband hid a price increase on my bill from $72 to $120 on page 4, second paragraph. I was setup for billing autopay and like most of the general public, I do not read every paragraph on the bill. This is a shady practice and feel that customers are being taken advantage of.Astound Broadband powered by RCN
Date: 10/22/2024
Hello, ****. Thank you for reaching out to Astound Broadband. Customers are always encouraged to review their bills so they can see notices as well as dispute ay charges they have concerns about. I would be happy to review your account with you to make sure you are getting the best possible value. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******Review fromCameron R
Date: 10/16/2024
1 starI'd give no stars if I could. As another review has stated, their cancellation policy for internet only customers is best described as thinly veiled robbery. I cancelled my account on 9/16/24, the same day a bill was generated for my account. I was told that unfortunately since i was outside the billing cycle I would have to pay the full balance as they "don't prorate accounts" for ******************** only customers. So I'm left paying $169 for 30 days of service I didn't use. ***** wasn't connected. They can turn service off and on with a flip of a switch, but cancelling it out and prorating the bill is not an option? Sound like laziness and a real convenient way to rob your customers as a punishment for leaving and line your pockets in the process. It's also quite alarming that not even 2 full business days after the service I was being forced to keep, I get a bill for an equipment charge of $143 for a modem. So let me get this straight, I'm forced to keep and pay for service I don't want or need, and if I don't get the equipment back to you in 24 hours I'm getting charged for it? Astound sure seems like a real shake down operation. Thinly veiled theft. I'd almost argue it's pretty blatant theft. Could never recommend Astound/RCN, and certainly will never, ever do any business with them again.Astound Broadband powered by RCN
Date: 10/22/2024
Hello, *******. Thank you for reaching out to Astound Broadband. We're sad to hear you are no longer a customer. I understand you have some billing concerns, and I would be happy to review your account with you. Please email me at ***************************************** with "Attn ******" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. We hope to serve you again in the future. -******Review fromKaren L
Date: 10/09/2024
1 starThe RCN internet service is terrible, my video conference tools such as zoom keep crashing with this internet. Plus, they started with a $33 price point and then without my consent kept increasing price to over $50 and now to over $106. This is outrageous!! They think their customers are stupid?Astound Broadband powered by RCN
Date: 10/10/2024
Hello, *****! Thank you for reaching out to Astound Broadband. Providing fast, dependable internet service at a competitive rate is one of our top priorities. Let's run some tests on your connection and determine the best way to correct the issue and also review your monthly billing. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******Review fromLance T
Date: 10/01/2024
1 starCancelation policy is unacceptable. Service that ends even one day outside of a billing cycle will not be pro rated. Instead you are asked to pay a full month of service, even if the router is no longer connected. This change apparently happened in February and customer service is unable to assist or provide any alternative options.Astound Broadband powered by RCN
Date: 10/02/2024
Hello, *****! Thank you for sharing your recent experience with Astound Broadband. I'm sad to hear that you chose to disconnect service. Our terms and conditions were updating in the beginning of April 2024. Our policy is that internet-only customers are billed to the end of their current billing cycle when disconnecting service. (Customers are still able to use their service when a disconnection is placed up until the end of the billing cycle.) We are still here to assist you, so if you would like to review your account, please don't hesitate to reach out to us at ******************************************************************* with "Attn ****** BBB" in the subject of your email. Thank you for the time you spent with the Astound service family! -******Review fromAlice S
Date: 09/30/2024
1 starAbsolutely terrible technical and customer service!My more realistic rating would actually be zero ******** addition to countless outages and totally inadequate information provided about those outages (accurately described in the review below from **** *.), I recently learned that I had been paying for an Internet speed of 1G (high speed Internet) while using a modem owned by Astound Broadband that was appropriate only for speeds up to 500 **** This situation was in effect for well over a year before a customer service *** mentioned that situation to me by phone and theorized that it "could be responsible for the problems you've been having." Amazingly, a technician who had come to my house to ***air the modem just a month or two earlier had not noticed this disc***ancy.I discontinued what I consider to be this inferior service a couple of months ago and won't miss the stress created in my life by Astound Broadband. Many of my neighbors have endured the same experiences and are also looking for an escape route.Astound Broadband powered by RCN
Date: 10/01/2024
Hi, *****! Thank you for reaching out to Astound Broadband. We're sorry to hear you chose to disconnect service. It would have been my pleasure to connect with you and make sure that your connection connection issues were properly escalated and fully resolved. We're still here to help. If you would like to have your account reviewed for any reason, please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******Review fromKiva S
Date: 09/27/2024
1 starDO NOT USE THIS COMPANY PERIOD. THERE IS A REASON THAT THEY HAVE A "F" rating with the BBB. They should not get any stars. This review should have zero stars for this company.Astound Broadband powered by RCN
Date: 09/28/2024
Hello, Kiva! Thank you for reaching out to Astound Broadband. We're disappointed to see that you aren't fully satisfied with your service. I'd be happy to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. In your email, please include specific details regarding your concerns. Thank you for being a valued Astound customer! -******Review fromKelsi B
Date: 09/27/2024
1 starAfter a significant increase in my monthly bill to $150 a month I decided to purchase my own modem/router to help reduce the cost of my monthly bill. I had called to notify them of my new modem/router and provided the *** number on the unit in order to set everything up and did so successfully without any significant issues. I had no issues with the internet for approximately a week and then after sending back their equipment via ***** my internet suddenly ceased working. After attempting troubleshooting on my end, I called RCN/Astound to see if there was an outage in the area and to try to get my internet back up and running. I was told that they did not have the *** number for my new modem (which seemed very odd given I had called previously to provide that info and had my internet up and running without any issues for the past week- why did that information suddenly disappear?). I again provided my *** number to try to resolve the issue and after several attempts of them saying everything was good on their end, restarting my modem, computer, trying multiple devices, etc. I was told that they would need to send out a technician to resolve the issue and that it would cost $80 to do so. If I didn't want to pay the $80, instead they could add on an additional service for $5 a month that would cover the cost any time a technician would need to come to my home. At this point, I told them that instead I would just switch internet providers because none of this makes sense for me financially. As soon as I threatened to change internet providers, the internet was suddenly able to be up and running without issues. The whole thing felt like a scam and very dishonest business practices to try to get me to spend additional money now that they will be losing the revenue on the monthly fees for the rental equipment.Astound Broadband powered by RCN
Date: 09/28/2024
Hello, Kelsi. Thank you for reaching out to Astound Broadband. It's of the highest importance to us that our customers have access to reliable service at an affordable rate, as well the best customer care. I understand your concern and would be glad to make sure that your connection is stabilized so you can continue service with us. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******
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