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Today, Astound Internet service was down for a complete day and since I work from home, It impacted my daily earnings. Astound DID NOT send any communication regarding this internet outage. Worse, they do not have an ETA yet. and the outage is still active without any information on when it is going to be resolved. Here is a challenge for Astound. If you want to retain customers after this terrible service, provide a letter explaining the customers what happened, why the communication was broken down where the customers were not contacted to let them know about the outage, why astound is not able to provide an ETA and the phone keeps pushing the expected resolution. It was 1pm CST in the morning, which became 11:59pm CST in the afternoon and now it's 1:30 am CST next day. Of course, when you finally get resolved, you may want to give credits to your customer for the lost damages. I have contact customer service and have them put a note on my account. Also, provide me 1 good reason on why I should continue with you guys after this lack of service.

Hello, Murali. Thank you for reaching out to Astound Broadband. Yesterday there was some work being done on a watermain, and during that work one of our lines was accidentally severed. Repairing severed fiber is an extremely delicate and time consuming processes, but our techs worked tirelessly from the time we had access to the damaged cable until the outage was fully resolved. We sincerely apologize for the service disruption you experienced during this time. I'd be glad to make sure your account receives the credit you were offered. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******