Reviews

This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Astound Broadband powered by RCN has 17 locations, listed below.

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  Astound Broadband powered by RCN

  650 College Rd E Ste 3100 Princeton, NJ 08540-6629

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  RCN Telecom Services

  956 Massachusetts Ave Arlington, MA 02476-4509

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  RCN Telecom Services

  1224 Hyde Park Ave Hyde Park, MA 02136-2805

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  RCN

  2124 Avenue C Bethlehem, PA 18017-2120

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  Astound Broadband

  2124 Avenue C Bethlehem, PA 18017-2120

Review Details

• Review fromKrishna P

  Date: 09/05/2025

  1 star
  Spoke with a representative about issues regarding overcharged my billing not responding customers concerns seriously.rude and irresponsible.!!!

  Astound Broadband powered by RCN

  Date: 09/06/2025

  Hello, ******** Thank you for sharing this feedback with the Astound team. It is of the highest importance that our customers recieve helpful and professional support when they reach out to us. I understand you have some billing concerns, and it would be a pleasure to review your account with you. Please email us at ***************************************** with "BBB Review" in the subject so we can take a closer look at your account together. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family. -******

• Review fromcaroline c

  Date: 08/22/2025

  1 star
  This company is not transparent about their fees. I used Astound because it was the only internet provider available in my unit. I noticed my bills had multiple hidden fees that fluctuated throughout the year. Before I ended the service I called their customer service line and asked them about returning the equipment and they were not transparent about their process. I was hit with a bill that was nearly over $700. When I called and told them that I returned the equipment and it was signed for by someone at their company they told me to wait 10 days for it to reflect on my bill. When I asked them to explain the charge that did not include the equipment, they did not provide context and told me to look at the bill statement which, again, does not provide any details. I would like a proper breakdown for what I am paying for.

  Astound Broadband powered by RCN

  Date: 08/26/2025

  Hi, ********. Thank you for sharing these thoughts with the Astound team. I'm sad to hear you are no longer a customer. I would have loved the oppertunity to personally review your account and ensure you were recieving the best possible value prior to your decesion to disconnect. I'd be glad to assist you with your billing concerns and go over the remaining charges. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromDylan M

  Date: 08/20/2025

  1 star
  One of the worst companies *** ever dealt with. Started with a price lock guarantee for one year that lasted less than four months. Promised me through a gift card as a customer and never received it. When I reached out to the company on multiplications, they pass the book and kept telling me it would be dealt with first from the gift card department.(they dont have one.) most recently from the gift card company directly. Best part is theres no way for me to actually contact them. When I told them I would reach out to BBB , their response was Oh No. this company does anything to get the sale they lie and should not be trusted.

  Astound Broadband powered by RCN

  Date: 08/21/2025

  Hi, *****. Thank you for sharing this feedback with Astound. I understand you have some concerns regarding billing as well as a part of your promotion. I'd be glad to review your billing with you as well as check on the status of your gift card. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromJohn D

  Date: 08/15/2025

  1 star
  Wish I could give 0 stars. Have been a customer since they bought out WOW in our area 2-3 years ago. Our price has gone up at least 50% in that time and that's surprisingly the least of my concerns. I was experiencing Internet disruptions through their cable service in home. It was getting progressively worse so I called for service. Was told that the modem/router was bad and it was replaced. Worked better for a month and then the disruptions began happening again, getting progressively worse. Another service call resulted in yet another new modem as the fix. This did not resolve the problem at all and it continued to get worse. Fast forward a few days they send out a technician who determines it's the cable line from the transfer in the back to the inside of our house. New cable run, same symptoms. Not to mention the contractors they hired to bury the cable killed several plans in our garden and did not even run the cable under our chain link fence. The cable is currently run underground to the fence, pops up and goes through the chain link, then goes back underground. It's comical. I cancelled my service yesterday and the problems have been worse than ever before. This is not paranoia at all; I work in tech from home and know the frequency of these disruptions are caused by the cable provider itself. I'll be extremely glad when I can finally sever my relationship with this company for good.Go with Astound if you:1. Want your rate increased for no reason 2. Poor quality of deliverable service 3. Unprofessional installers You could be the next lucky guest to win the trifecta of incompetence. Should have seen it coming a mile away. No business that gobbles up smaller competitors EVER has anything good coming for the consumer- only themselves.

  Astound Broadband powered by RCN

  Date: 08/16/2025

  Hello, ****. Thank you for sharing this feedback with Astound. We're sad to hear you chose to leave our service family. It's of the highest importance that our customers recieve dependable service. If you disconnection hasn't completed yet, we'd love to make sure this concern gets properly escalated so we can ensure that a resoultion is found. We invite you to email us at ******************************************************************* with "BBB Review" in the subject so I can better assist you with your connection. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromKathleen B

  Date: 08/15/2025

  1 star
  I'm a senior citizen, I signed up for Astound when my other internet service shut down. I though I had a good deal. I'm on Social Security and it was in my price range. After a couple of years my monthly charge shot up 50% and service started getting very erratic. I called and asked why and get these lame excuses about the cost of wiring, cable, etc the usual excuses I never heard from my previous internet provider. Plus they have NO senior plan. Doesn't help to call as you get some foreign robot making excuses that you can't understand. For what I pay and the service I get is horriblehirribke. I would not recommend this to anyone. I am currently looking for another internet provider that is reasonable for the very small amounts of internet I need...A landline and an Amazon Fire is all I use, and my payments have doubled. Very poor business, and internet provider, they could do better for seniors in these times. Shop around for something better.

  Astound Broadband powered by RCN

  Date: 08/16/2025

  Hi, ********! Than you for reaching out to Astound. As a consumer myself, I understand the need to get a good price for the services and items I purchase. We don't want to lose you as a customer and would like to oppertunity to review your account with you and ensure that you're getting the best value possible for your level of service. Please email us at ***************************************** with "BBB Review" in the subject so of your message. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromMao L

  Date: 08/01/2025

  1 star
  They increased my rate 30% every six months in the past 12 months. Charged various fees arbitrarily with no explanation, just a fee name. Held my credit card information which I could not cancel so they could increase the price and charge me as they like. Terrible customer service. I waited one hour on the phone to cancel my internet with them. Still charged one month after the cancellation. I saw a lot of 1 star reviews of this company recently. Dont use them. I switched to my cell phone company internet, and saved 60% of money.

  Astound Broadband powered by RCN

  Date: 08/05/2025

  Hi, Mao! Thank you for reaching out to Astound. I'm sad to hear you chose to disconnect. I would have loved the oppertunity to personally review your account with you and made sure you were receiving service at a competitve, affordable rate. Consistent with the Terms and Conditions of Service, under the policy, your internet subscription is charged at the beginning of your billing cycle. If you cancel within your current billing period, your internet service will be available until your billing period ends. If you would like to have your account reviewed to ensure that everything is in order, please don't hesitate to send us an email. You can reach us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as part of the Astound service family. -******
  
  

• Review fromMichael T

  Date: 07/28/2025

  1 star
  I was a 19 year old customer with ********************** and it was a complete nightmare to close my account. I was put on hold several times and then disconnected after 30 plus minutes on hold. I finally got feed up and went to the customer service location in *********, **. The *** was rude and didn't want to be bothered with. This is how you treat a customer after 19 years. I would never come back to RCN after this kind of treatment. I hope the entire ************* switches to ******** and ******* for internet service.

  Astound Broadband powered by RCN

  Date: 07/29/2025

  Hello, *******. Thank you for sharing this feedback with Astound. We're sad to lose a long-term customer like yourself. Even at the time of disconnection, customers deserve respect and the same excellent support that they'd recieve when their account was active. I would be glad to review your account to ensure that everything is in order. Earlier today I replied to your review on *******************, where I requested that you send us a private message so we can look up your account. Thank you for the time you spent with us as a valued Astound customer. -******

• Review fromBenjamin P

  Date: 07/23/2025

  1 star
  RCN/Astound promised me prorated billing at the end of my service. They refused to honor their promise at the end of my service, and is insisting that they can change their policy without telling me and without giving me a chance to approve or reject changes.

  Astound Broadband powered by RCN

  Date: 07/25/2025

  Hello, ********! Thank you for reaching out to Astound. We're sad to hear you are no longer a member of our service family. Consistent with the Terms and Conditions of Service, under the policy, your internet subscription is charged at the beginning of your billing cycle. If you cancel within your current billing period, your internet service will be available until your billing period ends. Customers were notified by email/letter of this change in our policy several months ago. If you would like to have your account reviewed to ensure that everything is in order, please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******

• Review fromCindy K

  Date: 07/15/2025

  1 star
  Website is very deceptive, doesn't give all choices for internet only plans and pricing available in-service area requested. It only gives you 2 choices to choose from with order only options. To get a phone number to call them you have to ****** that information separately which gives several and all are directed to the same phone bank. When you call any of those numbers you get 2 choices to order new home or business service. No sales help choice. When you ask for new home service, you get a representative who asks a dozen questions that must be answered before they can assist you. Like your full name and your phone number before they can or will assist you. Why is this even necessary when you are only shopping rates? When all I am asking for is for pricing information that fits my budget as well as my computer needs that is nowhere to be found on the website for my needs. Representative does not listen. I get that they are salespeople. After arguing with them for several minutes to get them to understand regarding my needs only and becoming very flustered somehow after all of that they try to assist in getting you different deal very poorly. When you hang up, they call you back. I guess there expecting you to answer and now will try to make whatever sale they can at this point. Maybe they will understand and meet your needs if I would have answered. Most all internet providers have services and prices easy to navigate on their websites. Seems like this a bait and switch operation and just a very shady business.

  Astound Broadband powered by RCN

  Date: 07/16/2025

  Hello, *****. Thank you for sharing this feedback with Astound Broadband. We strive to make the shopping and installation experience as seamless as possible for customers who are looking to try ******************** service. Our phone number, **************, is listed on our website www.astound.comand appears in a bold purple bar when you click on "Support." We appreciate this feedback and will share it with our team. Agents ask questions for your contact information so they can reach out to you if the call gets disconnected. They are also checking for special offers in your area and need your full address to look that information up. If there are any other questions we can answer for you, regarding customer support or the service itself, please feel free to email us at ***************************************** with "Review" in the subject so I can better assist you. Please include your phone number and a link to this review (or a screenshot of it) in your email. Thank you again for reaching out to Astound! -******

• Review fromChristopher M

  Date: 07/13/2025

  1 star
  Astound's internet service was reliable while I was a customer, but the cancellation experience was frustrating. When I called to cancel due to a price increase, I gave a specific disconnection date four days later. I was not told that cancellations could only happen at the end of the billing cycle.When I called back to confirm, I was suddenly informed of this policy, leaving me stuck paying for two internet services. Had I been clearly informed from the start, I could have planned accordingly.The lack of transparency and empathy from customer service was disappointing. Customers deserve clear communication, especially when it comes to billing. The service itself was solid, but this experience left a bad impression.

  Astound Broadband powered by RCN

  Date: 07/15/2025

  Hello, ***********! Thank you for sharing these thoughts with Astound Broadband. We're sad to hear you chose to cancel service. Consistent with the Terms and Conditions of Service, your internet subscription is charged at the beginning of your billing cycle. If you cancel within your current billing period, your internet service will be available until your billing period ends. If you would like to review your account, please email us at ***************************************** with "BBB Review" in the subject of our message. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as a valued Astound customer. -******