Business Profile
Internet Services
Astound Broadband powered by RCNHeadquarters
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Reviews
This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.07/5 stars
Average of 215 Customer Reviews
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Review fromTrevor H
Date: 11/13/2025
1 starThis company has no honor and are practically stealing from existing loyale customers. Increasing rates each year sneakily in bills hoping they don't notice. My monthly bill increased by over 40$ at one point. While they are currently offering a 40$ monthly payment deal for life for new customers. I would seriously encourage the government look into this company, that have to be doing something fishy, this doesn't feel right to me and makes me feel sick to my stomach. I doubt this new customer deal is legit and permanent too. Do not give them your money.Astound Broadband powered by RCN
Date: 11/15/2025
Hello, ******! Thank you for reaching out to Astound. Just as we offered exisiting customers special promotions when they first signed up with us, we offer that same opportunity to others who are looking to try our award-winning service, though those offers change from time to time as we strive to remain competitive. Existing customers are equally important to us, and we would love the chance to review your account with you and ensure that you are getting service at a great value. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******Review fromZachary K
Date: 11/10/2025
1 starAstound Broadband has engaged in a clear bait-and-switch practice. When attempting to resolve this, the company directed me to a closed facility and claimed to be unable to receive email evidence, effectively creating an impossible barrier to resolution. I have verifiable evidence of the contract and the company has refused all reasonable means to accept it, leaving me with an unfulfilled contract and an erroneous bill.Chronology of **************** Discrepancy Initial Agreement (Online Sign-up): On Sep 5, I signed up for a specific promotional package online. This deal was confirmed via an email (which I have on file) and included:Price: $35.00 per month.Terms: 3-year price lock.Additional Perks: Free equipment, 1 year of free mobile service, and a $100 gift card.First Bill ****** My first bill arrived for approximately $145.00, a nearly 315% increase from the agreed-upon rate, indicating a clear failure to honor the promotional contract.Attempt 1: Chat Support: I contacted chat support, explained the discrepancy, and was told a representative would investigate and follow up within a couple of business days. Astound Broadband never followed up.Attempt 2: Phone Support: One week later, I called the support line. The representative claimed they had no way to verify the deal despite my possession of a valid email confirmation.Unacceptable Obstacle: I was told the company cannot receive emails for verification (an astounding claim for a broadband provider) and that the only way to verify the email proof was to physically visit a local Astound store.Attempt 3: Local Store Visit: I drove to the only local Astound office in my area as instructed. Upon arrival, I found a sign stating that the office was permanently closed to all customer service functions since June.I have no way to fix this, which is unacceptable.Astound Broadband powered by RCN
Date: 11/12/2025
Hello, *******! Thank you for bringing your concerns to our attention. Some of our top priorities are providing our customers with accurate and trasparent billing, along with helpful and accesible customer care. I would be glad to review your account and determine the best way to resolve your billing concerns. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family. -******Review fromSantiago R
Date: 11/10/2025
1 starI have never done a review before- but this is ridiculous. This has been the worst internent company I have ever had to work with. I had hundreds of dollars taken out of my account for equipment that I WAS TOLD BY CUSTOMER SERVICE that i did not have to return. I came back from out of the country and the equipment was charged to my account- they recieved it back a dat alot and I was told I was going to get a refund. I have called atleast 10 times and have recieved a different answer from all 10 people and have recieved NO REFUND despite explaining for them to send it back to my account versus a pre paid card. I requested the money on October 24th and was just told a pre paid card was just sent out on november 7th (despite calling in the meantime between these dates and was being told I was going to recieve it in my bank account "3-5 business days later" EACH TIME). EVEN WHEN THEY TOLD ME THAT I WAS GOING TO BE GETTING IT REFUNDED BACK TO MY ACCOUNT ON FRIDAY, NOVEMBER 7TH. Like i said, I have never once left a review before but this company is ridiculous.Astound Broadband powered by RCN
Date: 11/12/2025
Hello, ********! Thank you for sharing your concerns with the Astound team. I see you brought up an issue with some equipment and related billing. Let's review your account together and see how we can most efficiently resolve the issue. Please email us at ***************************************** with "BBB Review" in the subject so we can do so. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******Astound Broadband powered by RCN
Date: 11/12/2025
Hello, ********! Thank you for sharing your concerns with the Astound team. I see you brought up an issue with some equipment and related billing. Let's review your account together and see how we can most efficiently resolve the issue. Please email us at ***************************************** with "BBB Review" in the subject so we can do so. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******Review fromSahib S
Date: 11/05/2025
1 starI have been with this company for a long time and am done with their predatory practices and pricing. My bill has gone from 78 to 230 and they have the audacity to tell me this is still lower than standard rates when they are offering $40 forever rates with no contract to new customers? *********. Do not do business with this company. They will find a way to get around this by tacking on some exorbitant fees and that 40 will be 230 at some point.Astound Broadband powered by RCN
Date: 11/07/2025
Hello, Sahib. Thank you for sharing your concerns with the Astound team. It would be a pleasure to review your account with you and ensure that you are receiving service at a great value. Please email us at ***************************************** with "BBB Review" in the subject so we can do so. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******Review fromDC L
Date: 10/25/2025
1 starI was an RCN customer and ********************** was bought out by Astound. When my internet stopped working completely under Astound, I canceled my account and immediately sent the modem back the same day. Despite written confirmation that I had canceled my account and had returned the equipment, Astound continued to charge me and is demanding I continue to pay for service that was not rendered.Astound Broadband powered by RCN
Date: 10/28/2025
Hi, DC! Thank you for bringing this concern to our attention. Although we never enjoy seeing a customer leave the ******************** service family, we strive to ensure that disconnections go smoothly. I see you have some concerns regarding your final bill, which I would be glad to review with you. Please email us at ***************************************** with "BBB Review" in the subject of your message. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as a valued Astound customer. -******Review fromPaige B
Date: 10/20/2025
1 starI cancelled all internet services in July, it is now october and I have continued to be charged. I talked with a customer ******************** *** at the beginning of the month who assured me I would receive a full refund within 2 weeks. I have not recieved the refund, in fact I just recieved another billing statement. I have asked for my card to be removed from my account and they will not oblige. They are giving me the run around and at this point I am missing hundreds of dollars from them.Astound Broadband powered by RCN
Date: 10/22/2025
Hi there, *****! Thank you for bringing this concern to our attention. It's important to us that Astound billing is accurate and transparent. Let's review your account together so we can ensure that your billing is correct. Please email us at ***************************************** with "BBB Review" in the subject so I can help. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as a valued Astound customer. -******Review fromalex b
Date: 10/17/2025
1 starpoor company with 0 costumer service, keep sending me email without option to contact them backAstound Broadband powered by RCN
Date: 10/21/2025
Hello, ****! Thank you for reaching out to Astound. We're here to help with whatever questions or concerns you may have. We offer live chat on our website, ******************************, as well as support via our hotline, **************. Customers can also reach out to our X and ******** accounts for assitance. You are also welcome to email us at ******************************************************************* with "BBB Review" in the subject of your message. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******Review fromWilliam S
Date: 10/07/2025
1 star***** this company. I was a customer of WOW that was bought out ********************. When I was with WOW I had 100mbps internet package. This was the lowest they had at the time. Once bought out by Astound I noticed that the lowest package Astound offers is 300mbps with an Introductory offer that lasts a year of 30 dollars. I have tried calling them and messaging them to find out what the current Non introductory offer price is and they will not give an answer. This last time they tried to tell me their system will automatically give me another special offer after the 1 year introductory is over. I asked in plain English so what will that price be and I was told they can't tell me what prices will be in the future. I then asked well what is the price right now if I did not get the introductory offer and was told they can't give the price. The reason I ask this is because I want to know what the Actual price is for the 300mbps internet because I still have a 100mbps plan that they do not even offer and I am paying ***** a month. I would like to see if the 300mbps price to be able to compare but this company refuses to give me a straight answer. This type of selling should be Illegal. This is Not right that a company refuses to be Honest with consumers as to what the actual price is for their service. I was Forced to give this company a 1 star rating Despite the horrible customer service I have received from this and the fact that for the past 2 weeks I have had to deal with No internet for up to 3 or 4 hours a day or extremely slow internet.Astound Broadband powered by RCN
Date: 10/08/2025
Hi, *******! Thank you for sharing your thoughts with Astound. I'm disappointed to hear that you did not receive answers to your billing questions when you reached out to our customer care team. It's very important that our team always provides helpful service when responding to inquiries. I'd be glad to review your account with you and go over the details of your account. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family. -******Review fromRoman B
Date: 10/06/2025
1 starIve been a long-time RCN customer, paying around $50/month during my promotional period. When I called in the past, I was even told I could extend that rate but as soon as I needed to update my credit card (the old one simply expired), everything changed.Without warning, RCN ended my promotion, added a $45.88 one-time fee for the declined payment due to the expired card, and hiked my bill to $135.99. When I contacted support, the agent (******* who refused to give her last name or connect me with a supervisor) said I had a $50 loyalty credit and that $85.99 was the best available price.Thats misleading, because the real total is $106.88 after Taxes, ***************** about $20.89 extra, most of which arent actual taxes. Customer support was dismissive, unhelpful, and uninterested in resolving the issue. ******* even said theyd happily process my cancellation request, which I plan to do as soon as I schedule a replacement provider.If youre considering RCN / Astound, be warned: promotions vanish without notice, loyalty credits are smoke and mirrors, and the final bill always ends up higher than whats advertised. Im done giving them another dollar.Astound Broadband powered by RCN
Date: 10/08/2025
Hello, ****** Thank you for reaching out to Astound. Two of our priorities are to offer afffordable service and transparent billing. We'd be glad to review your account with you to provide a break down of recent transaction and ensure that everything is correct. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******Review fromRichard G
Date: 10/04/2025
1 starRCN is not a consumer -focused company. They have raised my internet only service form $50/month to $140/month with deceptive notifications of price increases. They require direct billing so that they can raise rates surreptitiously. These are very bad business practices and what we call "bad profits". Beyond their billing practices, their service is not reliable, which makes the price gouging all the more absurd. When I cancelled their service, they refused to stop the billing until the end of their billing cycle (3 more weeks of paying for a service I do not use or need). When I asked them why, they said it was "policy". There's no technical reason they can't stop the service the day you cancel your service, and since there's no contract, there's no reason to continue billing for a service that is not used. This is just another egregious example of excess ******** to customers. I would caution anyone against using this service and falling prey to one of their annual promotions that just leads to a continuous escalation of prices. They need to seriously reconsider how they treat customers in a world where customers have choices. This is the least customer-centric company I have experienced in a very long time. They have lost me as a customer for life.Astound Broadband powered by RCN
Date: 10/07/2025
Hello, *******! Thank you for reaching out to Astound. We're sad to hear you are no longer a member of our service family.I would have loved the oppertunity to personally assist you with your technical concerns as well as making sure that you were receiving the best possible value for your level of service. Consistent with the Terms and Conditions of Service,under the policy, your internet subscription is charged at the beginning of your billing cycle. If you cancel within your current billing period, your internet service will be available until your billing period ends. If you would like to have your account reviewed to ensure that everything is in order,please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family.-******
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