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Business Profile

Internet Services

Astound Broadband powered by RCN

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see

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Astound Broadband powered by RCN has 17 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 215 Customer Reviews

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    Review Details

    • James S

      Date: 12/03/2022

      If there were a lower rate than one star , that's what I would rate Astound broadband They are absolutely the worst business I've ever seen , heard of , or tried to do business with. They changed their name from " Wave " because the name sent chills through people that heard it. They charge you for every little thing to make their product work and their product and service is horrible. Way over priced product and service that have failed to many times to list here. As soon as there are other options to choose from in my area I will sign up and never use this legal thieving Astound again.

      Astound Broadband powered by RCN

      Date: 12/03/2022

      Hello, *****! Thank you for reviewing your recent experience with Astound Broadband. We strive to provide affordable, reliable service and the very best customer care. I'd be glad to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ******" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******

    • John S

      Date: 11/20/2022

      My service has been down since yesterday, with random very small pockets of connectivity. I called and spoke to **** this morning at the customer service number. He stated to resolve the issue, he would need to roll a *********** would be charged $79.95 for the technician visit. I made it very clear that I did not authorize to be charged for RCN to fix an RCN service issue. He stated that he would notate my account to waive the fee, and yet read me a statement saying I would be charged. I reiterated that I did not agree to or authorize this charge. I find it horribly unprofessional and inexcusable that I consistently pay my month fee for a service yet am expected to pay when that service has an outage and/or to pay to fix the outage.

      Astound Broadband powered by RCN

      Date: 11/22/2022

      Hello, ****! Thank you for sharing your recent experience with Astound powered by RCN. We strive to provide affordable, reliable service. In the event that a tech visit is scheduled, there is a possible one-time $79.95 fee for the visit. However, this fee would only be billed if the source of the problem was found to be customer-owned equipment (equipment that isn't rented from Astound) or if there was a problem with indoor wiring and you didn't subscribe to the service protection plan. If the problem is found to be Astound equipment or an outdoor issue, you would not be billed for the visit. We appreciate your feedback. Thank you for being a valued Astound customer! -******

    • Dave P

      Date: 11/20/2022

      Anyone looking for internet service, DO NOT GO WITH ASTOUND!!! My internet has been down for over an hour and I called customer service. They said it is because of the weather throughout ********. What weather?!?!?! When I questioned it the representative literally said Oh wow and hung up on me. Now no one will answer my call.

      Astound Broadband powered by RCN

      Date: 11/22/2022

      Hello, ****! Thank you for reaching out to Astound powered by RCN. Our top priority is to deliver fast, stable service. I would be happy to review your account and determine the best way to resolve your connection concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******

    • JS V.

      Date: 11/11/2022

      Worst internet provider Ive ever had. They continue to put bogus charges on my invoices- at one point I had a bill for nearly $600. The internet goes out all of the time. In one month there were more than 8 days fully out of internet. I have to call them to get a credit. They add things to my bill when weve communicated they will remove it. Ill still see it on there and have to call again. I think they do it on purpose to make more money in hopes they wear out there customers for the hassle. Terrible company. Would never recommend. I cant switch to another provider because they have the dominant area currently. So frustrating. Internet is out today and has been for over 12 hours with no updates for it being restored and no outage map. They want all their customers to send in their addresses via ******* DM! Its laughable. I work from home so its a huge inconvenience when the internet is out.

      Astound Broadband powered by RCN

      Date: 11/12/2022

      Hello JS! Thank you for reviewing your recent experience with Astound powered by Wave. We strive to provide affordable, reliable service and the highest level of customer care. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued member of the Astound family! -******

    • Steven P.

      Date: 11/09/2022

      2021 ASTOUND BROADBAND POWERED BY RCN BOUGHLT WIDEOPENWEST, **** (WOW!)AROUND OCTOBER 10,2022 I CALL WANTING MY ON DEMAND PART OF MY CABLE BACK.THE SALE PERSON INFORMED ME OF AN INSTALLATION THAT WILL GIVE ME MY ON DEMAND BACK.ASK ABOUT COST? SALE PERSON: NO CHARGE TO INSTALL, AND OVER ALL COST LOWER.NOTHING SAID ABOUT LOST CHANNELS, SUBSCRIPTION CHARGES OR LOWER INTERNET SPEED!!!AFTER GETTING THE INSTALLATION I HAVE LOST 500 MBPS SPEED DOWN TO 110 MBPS INTERNET, LOST ALL MY HBO CHANNELS, ON DEMAND REQUIRE A SUBSCRIPTION AND LOST CHANNELS LIKE BBC.NO PAPERWORK LIKE USER GUIDE OR CHANNEL GUIDE.NOT HAPPY AT THIS TIME!!!OCTOBER 11,2022 07:52AM EMAIL SENT TO ***************************, TECHNICAL OPERATIONS PROJECT MANAGER, NOVEMBER 02,2022 08:08PM ANOTHER EMAIL SENT.ASOF NOVEMBER 09,2022 06:40AM NO REPLY, NO CALL, NOTHING FROM ASTOUND BROADBAND!!!!!!.

      Astound Broadband powered by RCN

      Date: 11/10/2022

      Hello, ******. Thank you for reviewing your recent experience with Astound powered by RCN. I understand your concern. WOW's On Demand system is not compatiable with ours, so customers looking for On Demand needed to upgrade to our equipment. I'd be glad to review your account and ensure that you are getting the services you desire. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******

    Astound Broadband powered by RCN is NOT a BBB Accredited Business.

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