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Business Profile

Internet Services

Astound Broadband powered by RCN

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see

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Astound Broadband powered by RCN has 17 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 215 Customer Reviews

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    Review Details

    • Jeff H

      Date: 09/20/2022

      I've never done business with RCN because I live in ** where they don't even offer service.Yet they somehow have my bank info and have charged me $11.19 not once but twice today yet when I contact them they say they have no way of knowing why they are posting charges against my account.I've had to cancel my card to prevent anymore charges and will have to wait till a new one comes or drive 40 miles to get another.I'll get my money back but if there is any other type of restitution due to me or criminal charges that can be filed then they most certainly will be.The money is on the way so whoever is responsible can get ready.You'll get what's owed to you.Their custeromer service is useless and claim they have no way of tracking what charges they post Definitely not a business I'd give my bank info to.So everyone keep an eye out for a charge that says miscellaneous withdraw its RCN helping themselves to your money

      Astound Broadband powered by RCN

      Date: 09/22/2022

      Hello, ****! Thank you for reaching out to Astound powered by RCN. I understand your concern. It sounds like this may have been a human error/someone hit a wrong number when entering payment information for another customer. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you again for reaching out to Astound! -******

    • Cassandra K

      Date: 09/08/2022

      I have been a customer with Wave ********************** for a few years and they were bought by Astound Broadband. They are a fraud. I have been complaining for months about my terrible internet service and they have sent techs out 4 times but it is never fixed. I doubled my bill to upgrade to their highest service and Im getting dropped still. I work from home and Im getting dropped throughout the day, my movies are interrupted constantly, and there arent much choices for internet where I live. Ill be looking for anyway I can get rid of their service and give my business to a company that provides what I pay for. Astound is ripping people off. They sure want to get paid but they struggle to provide stable service for even one day.

      Astound Broadband powered by RCN

      Date: 09/09/2022

      Hello, *********! Thank you for reviewing your recent experience with Astound powered by Wave. (We are the same company we have always been, and were not bought out. We just have new, more exciting name!) We strive to provide affordable, reliable service and the highest level of customer care, and would hate to lose you as a customer. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******

    • Earl A

      Date: 09/02/2022

      Been a loyal customer for 3 years always paid on time. They raised my bill....why. ***** at the call center told me....after each year you go into different levels. 1st 2nd, 3rd....and with these level changes your bill goes up! Bad business! You think a company would want to take care of their long time customers not penalize them for paying their bill on time. I will be leaving.

      Astound Broadband powered by RCN

      Date: 09/07/2022

      Hello, ****! Thank you for sharing your recent experience with Astound powered by RCN. We strive to provide affordable service. I would be glad to review your account with you to ensure you are receiving the best value possible. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued customer! -******

    • Derrick L

      Date: 08/16/2022

      Hello and good morning my name is ***************************** . I have been with Wow for 16yrs. We had a mutual and loyal member understanding. They knew that I was legally blind and that I do not watch TV, I listen to TV which means I only listen to basic stations. Wow was bought out by astound a few months back. but did not Honor the Loyal member promotions that WOW cable gave. This company just want to rip you off. They are forcing their customers to have to go digital they're forcing their customers to buy boxes party $10+tax they're forcing their customers to switch over to Internet service with them and they're not giving any break, deals promotions or honors any discount Wow did with their customers . I am so upset. I am not happy. I wish Wow still Exsit ??

      Astound Broadband powered by RCN

      Date: 08/18/2022

      Hello, *******! Thank you for sharing your recent experience with Astound powered by RCN. One of our goals is to provide a variety of affordable packages. I'd be glad to review your account to make sure you have the best value for your needs. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******

    • Doug T

      Date: 08/09/2022

      Our high speed internet had slowly gotten worse once Astound took over until it was entirely unusable. We contacted RCN to troubleshoot, and when they couldnt solve our problems online, they set up an appointment. When they arrived, they switched wires outside our house (we watched them and took pictures) then quickly came in, fiddled with one cable, told us it was loose and that was the problem. We actively disagreed, and the technician told us we shouldnt be charged, so just call in if we were. Of course, the **** came in stating the issue was inside our house so there was a full charge. One hour on the phone later, during which they claimed to have no records of our extensive time online troubleshooting the issue or the record from the technician, they minimally reduced a charge that should have been free since we have full documentation of the changes. BEWARE: They are con artists. They literally use the same tactics as grifters to do business. They should be investigated and charged for fraud. Do not give this company any money.

      Astound Broadband powered by RCN

      Date: 08/11/2022

      Hi, ****! Thank you for your interest in Astound powered by RCN. Our goals are to provide reliable service and accurate billing. I understand your concern and would be happy to review your account with you. Please email me at ***************************************** with "Attn ******" in the subject so I can better assist you. Thank you for being a part of the Astound service family! -******

    Astound Broadband powered by RCN is NOT a BBB Accredited Business.

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