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Internet Services
Astound Broadband powered by RCNHeadquarters
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Reviews
This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.07/5 stars
Average of 215 Customer Reviews
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Review fromVerona G
Date: 02/28/2023
3 starsI am aware that RCN/Astound broadband was transitioning into a new format,however I am still trying to hold on before moving to a new provider. I don't think that a paying customer should have service abruptly denied while watching and then it was not restored until I made the call.This occurred on Feb. 27, 2023.Astound Broadband powered by RCN
Date: 03/02/2023
Hello, ******! Thank you for reviewing your recent experience with Astound Broadband. Our goals are to deliver competitively priced, stable service at all times. I'd be glad to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromlisa s
Date: 02/24/2023
1 stari never had any trouble with WOW, but since astound has taken over the service is abysmal. my landline is constantly going out, as well as my internet. and i mean daily. "customer service" is sorely lacking. i've called in every day this week, and no one has been helpful until today. the usual answer is "there's an outage in your area". "they're working on it". when i requested someone to come and check the equipment, the answer was no. today i was lucky enough to get ****, who was very helpful, respectful, and easy to understand. she's sending someone out tomorrow. she was fabulous. i'm going to switch providers, if this continues.Astound Broadband powered by RCN
Date: 02/25/2023
Hello, ****! Thank you for sharing your recent experience with Astound Broadband. We strive to deliver fast, stable service along with stellar customer care. We would certainly hate to lose you as a customer. I would be happy to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being part of the Astound service family! -******Astound Broadband powered by RCN
Date: 02/25/2023
Hello, ****! Thank you for sharing your recent experience with Astound Broadband. We strive to deliver fast, stable service along with stellar customer care. We would certainly hate to lose you as a customer. I would be happy to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being part of the Astound service family! -******Astound Broadband powered by RCN
Date: 02/25/2023
Hello, ****! Thank you for sharing your recent experience with Astound Broadband. We strive to deliver fast, stable service along with stellar customer care. We would certainly hate to lose you as a customer. I would be happy to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being part of the Astound service family! -******Review fromT. D.
Date: 02/18/2023
1 starIf this review goes only to the company, I won't even bother to write my complaint. It will be deleted. If, however, it goes public, I will try to explain my situation:1,} I have been a customer of ********************** for more than 30 years. They regularly increased their prices or made me subscribe to programs I don't want, like sports programs, or made me pay extra for programs with political content, like MSNBC, **** when they should be part of the the so-called bundle of charges.2.} President ***** was outraged at a $200.00 cable charge in his "State of the Union Address". I wonder what he would say about my bill for this month of nearly $300.00?3.} Ever since RCN was taken over by Astound, prices have increased dramatically. No wonder: the endless advertisings on TV must be paid for by people like me, who have practically no choice but to stick with RCN because after so many years staying with this company it is almost impossible to extract oneself from their clutches. The other cable company serving the *************, ***************** is just as greedy, i.e. expensive.4.} As I mentioned in paragraph 3, it would take the rest of my life to extract myself from RCN, so embedded is this company in my personal and financial life. I will never recommend RCN or its new name, Astound Powered by RCN, to any of my friends or acquaintances. And I will see to it hat this complaint lands in the in-box of the new Attorney General of ************, since I don't believe that I am the only one to have been stuck with these outrageous increases in prices.***************************Astound Broadband powered by RCN
Date: 02/21/2023
Hi, *******! Thank you for sharing your recent experience with Astound Broadband. We know our customers depend on having ******************. We'd be glad to review your account together to make sure you're getting the best possible value for your needs. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******T. D.
Date: 03/02/2023
I had to think about how to respond to the company's offer to "discuss" my bill. That is what they usually do: they make you call their endlessly-polite and patient agents, who either offer you to take away a service you need and want in order to lower your bill, or they try to find a supervisor who is not available for more than half an hour, by which your phone has long run out of power. This company has long given up on the concept of one charge for one year. I believe that the Attorneys General of both, ********** and ************ should investigate Astound Broadband for their billing practices and general take-over of RCN.T. D.
Date: 04/21/2023
2I don't understand why the BBB of ** edited out my comment that I would like the Attorneys General of ********** and ************ to investigate the Astound Broadband's business practices! No cable service should be allowed to charge nearly $300.00 per month, and BBB is wrong to keep this from the public!T. D.
Date: 11/13/2023
Astound Broadband sent me my new bill for this month and it is over $400.00. This company needs to be reported to the Attorneys General of ************ and ********** for price gouching. I am also considering writing an article for the local newspaper, The Morning Call, in order to warn people to think twice before subscribing to any cable company. I know that I am taking a risk with this company, which permits itself to cancel service for any reason whatsoever - at any time and without warning.Review fromvictor d
Date: 02/10/2023
1 starLIVE IN ********** ILL AND WAS VERY SATISFIED WITH WOW CABLE , SINCE RCN HAS TAKEN OVER STREAMING IS CLOSE TO USELESS AND THE INTERNET KEEPS CUTTING OUT LATE AFTERNOON EARLY EVENING VERY OFTEN. IF IN THE MARKET FOR INTERNET SHOP SOMEWHERE ELSE.*************************- ********** **.Astound Broadband powered by RCN
Date: 02/11/2023
Hello, ******! Thank you for reviewing your recent experience with Astound Broadband. Two of our goals are to deliver stable service and exceptional customer care at all times. I'd be glad to review your account and determine the best way to resolve your connection issues. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromMary F
Date: 02/06/2023
1 starWhen I moved in to my apartment in October, 2019, RCN was the only cable/internet service provider available to residents. My monthly cost at that time for basic cable/internet was $131.64. Each year I received an annual increase and by October, 2022 my monthly payment was $179.93. I received an increase on my bill due November 15, 2022 of an additional $26.42 bringing my monthly payment to $206.35. I received another bill due February 15, 2023 again raising my monthly payment to $229.78. An increase of $49.85 in 90 days! I contacted RCN customer service to verify the bill was not an error, explained I was a widowed senior and raising my monthly payment $50 in ********************************** I was told the bill was correct and the payment was due on February 15. Today I cancelled my service with RCN. When I called to cancel, I was told my February payment would be pro-rated. I would have to pay for service January 23 through February 6 - a total of 15 days. She went on to tell me that I would receive an email confirmation of my cancellation and a pro-rated invoice for $199.00!!!!!I might also mention that I had been watching and enjoying the Hallmark series, Chesapeake Shores. I was looking forward to the new season which was advertised on the Hallmark channel and noted the start date. The new season of Chesapeake Shores was not available as advertised, not then, not ever. I contacted RCN on line asking why the series was not being broadcast and received an email stating RCN had received my question and would get back to me. RCN never responded. I can attest to the fact that RCN is guilty of gouging prices and false advertising. ************Astound Broadband powered by RCN
Date: 02/08/2023
Hello, Mary. Thank you for sharing your recent experience with Astound Broadband. I'm sad to hear that you chose to cancel service. I would have loved the opportunity to personally review your account and ensure that you were getting the best value possible. If you have not yet installed with a new provider, please email me at [email protected] with "Attn Jackie BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -JackieReview fromWilliam D
Date: 02/03/2023
1 starI have never once received a bill that was anywhere near the advertised rate. They advertised 39.99/month, but I was paying 68 minimum, and they recently raised it again with no notice. A few fees is one thing but I've consistently paid almost twice what I signed up for. Incredibly deceptive practicesAstound Broadband powered by RCN
Date: 02/04/2023
Hello, *******! Thank you for sharing your recent experience with Astound powered by RCN. We strive to offer a variety of competitively priced packages. I'd be glad to review your account to make sure you have the best value for your needs. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued part of the Astound service family! -******Review fromTracey R
Date: 01/29/2023
1 starPoor customer service. No one has a professional appearance or attitude. Continually poor internet connection. For the last 18 months continuous problems, no resolution by 2 tech visits. Continue to pay $100 per month for horrible service and coverage. If we could find a reliable internet provider in our area we would switch. No other option which explains why they are not motivated to do anything about it.Astound Broadband powered by RCN
Date: 02/07/2023
Hello, Tracey! Thank you for reviewing your recent experience with Astound Broadband. Our goals are to deliver stable, competitively priced service and the very best customer care. I'd be glad to review your account and determine the best way to resolve your concerns. Please email me at [email protected] with "Attn Jackie BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -JackieReview fromNancy S
Date: 01/21/2023
1 starHorrible service that uses TIVO. It "pauses video"when watching TV and goes into an idle mode. I thought *********** was bad, but this is 10 times worse. When *********** switched to this awful company, I was given a reduced rate and after 2 months, it's gone up. They lied when they told me I could keep the initial rate. **************** isn't good either. If I try to call, the line is always static and I can't hear them. WOULD DEFINITELY NOT RECOMMEND.Astound Broadband powered by RCN
Date: 01/24/2023
Hello, *****! Thank you for reviewing your recent experience with Astound Broadband. We strive to provide affordable, reliable service and the highest level of customer care. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromAlex S.
Date: 01/14/2023
1 starIve had the service for 2days. The worker they sent out to install my service went to the wrong apartment. He returned over 6 hours later stating he couldnt install it due to the time of day it was which was after 6:00pm. They installed the following day and was late for the appointment time. They then gave me the wrong speed for the amount of devices I informed them I had. Then when attempting to upgrade the speed and lay the difference they were unable to do that. They are making me wait 3-4 days for someone to contact me regarding my plan. I am unable to utilize my Wi-Fi.Astound Broadband powered by RCN
Date: 01/14/2023
Hello, *****. Thank you for reviewing your recent experience with Astound Broadband. We strive to provide affordable, reliable service and the highest level of customer care. I'm disappointed to hear that we did not live up to these high expectations, but I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromCynthia Z
Date: 12/27/2022
1 starInternet goes down at least 9 times a day. Always excuses and never fixes. They bought out Wave Cable which rarely went down but since the switch, on some days it goes down every 20/30 minutes. IM'd with customer service and my area isn't even on their list of places they serve and had to convince more than one CSR that I really do have Astound for my internet provider.Astound Broadband powered by RCN
Date: 12/28/2022
Hello, *******! Thank you for reaching out to Astound Broadband. We know our customers want a reliable connection. I understand how frustrating connection issues can be. I'd be glad to review your account and determine the best way to resolve your connection issues. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******
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