Business Profile
Internet Services
Astound Broadband powered by RCNHeadquarters
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Reviews
This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.07/5 stars
Average of 215 Customer Reviews
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Review fromKristen D
Date: 03/28/2023
1 starTerrible internet service! We are out more than on. **************** never has solutions. Bill keeps increasing and service decreases. Most definitely would not recommend.Astound Broadband powered by RCN
Date: 03/30/2023
Hello, *******. Thank you for reviewing your recent experience with Astound Broadband. It's important to us that our customers receive stable, competitively priced service and stellar customer care. I'd be glad to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromJennifer K
Date: 03/21/2023
1 starAbsolutely the worst service. The reps are useless nothing but issues with internet . They want to charge for a tech to come after 2 days of problems. Im definitely looking for alternative as we pay $300 month for zero help when we need it.Astound Broadband powered by RCN
Date: 03/22/2023
Hello, ********! Thank you for reviewing your recent experience with Astound Broadband. Our goals are to deliver affordable, reliable service and stellar customer care. We'd hate to lose you as a customer! I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromDavid G
Date: 03/21/2023
1 star**************** is awful. They started sending me paper statements that I don't want. I phoned customer service many times to get electronic statements sent to my email address. After more than a year, I finally got the paper statements stopped. Now I get nothing. I'm not even going to bother calling back. Useless.Astound Broadband powered by RCN
Date: 03/22/2023
Hello, *****. Thank you for reaching out to Astound Broadband. I would be glad to review your account and assist you with your billing concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromDavid C
Date: 03/20/2023
2 starsInternet service was working fine until February '23. I'm calling customer support every other day complaining about the internet is down, several technicians have been to my location. It's now the end of March and guess what my service still haven't been fixed yet. This is beyond ridiculous.Astound Broadband powered by RCN
Date: 03/22/2023
Hello, *****! Thank you for reaching out to Astound Broadband. One of our top priorities is to deliver fast, stable service. I understand how disruptive ongoing connection issues can be. We'd hate to lose you as a customer, and I would be happy to review your account and determine the best way to resolve your connection issues. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromAlexis S
Date: 03/20/2023
1 starThe prices are horrible and services even worse. Internet constantly going off and on, when it's on its slow and service is constantly off and on. Forget customer service, can't get anyone that speaks English well enough to understand. I'm fairly tired of being called ******* or ****. Techs who come to the house supposedly to replace 10 year old equipment always have n excuse for not doing so. There are zero discounts for the elderly and disabled and they are raising prices every year or more often. I've had 2 price increases in about 10 months. This company isn't worth the money and hassles.Astound Broadband powered by RCN
Date: 03/22/2023
Hello, ******! Thank you for reviewing your recent experience with Astound Broadband. We strive to provide affordable, reliable service and the highest level of customer care. I'd be glad to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromChris S
Date: 03/20/2023
1 starAstound Broadband is the worst Internet company with which I have ever done business. Astound Broadband tried to double my Internet fees by engaging in consumer price gouging. After two years, my fees greatly increased an additional $35 for basic Internet service, no cable; however, I stayed with the company. However, after four years of business, when they tried to increase my fees an additional 29%, I ended my service. Although I ended my service prior to the next pay period, they claimed that I had to pay for an additional month with the increase of 29% or be referred to a collection agency and be reported to a collection agency. I was told on the phone by customer service that I would be refunded the full amount, but instead, I received a threatening letter. In a time of high inflation, no one wants to do business with a company that treats its customers so poorly, lies and threatens them, and then doubles your fees.Astound Broadband powered by RCN
Date: 03/22/2023
Hello, *****. Thank you for sharing your recent experience with Astound Broadband. I'm sad to hear that you chose to leave our service family. I would have loved the opportunity to personally review your account and assured that your package was the right value for your needs. Please feel free to email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you with your billing concerns. Thank you for the time you spent with the Astound service family! -******Review fromMichael R.
Date: 03/10/2023
1 starHi:There was a lengthy Astound service outage in early November of 2022. For me this was a sign that whoever took over RCN was not capable of maintaining their service. That, coupled with unexpected rate increaseswhich made their basic internet service almost twice the going rate in the *** areapushed me to cut ties with their service.I kept the service on for a month's transition to a new provider, and when I went to return their equipment the drop-off location was so remote that it took time to get there (i.e. scheduling a drop off).I contested the charges / late fees that they wanted to sock me with. I offered to settle, but instead of negotiating they sent my bill to a collection agencyand then sent me a new offer for service at a cut rate (which will balloon in a few months).Terrible service... worse customer service.Astound Broadband powered by RCN
Date: 03/11/2023
Hi, *******! Thank you for reaching out to Astound Broadband. (We can assure you that we were not taken over. We simply changed our name from "RCN" to something more exciting!) I'm sad to hear that you chose to cancel service. I would have loved the opportunity to personally review your account and ensure that your connection issues were resolved. We hope to serve you again in the future. Thank you again for taking the time share your recent Astound experience. -******Astound Broadband powered by RCN
Date: 03/11/2023
Hi, *******! Thank you for reaching out to Astound Broadband. (We can assure you that we were not taken over. We simply changed our name from "RCN" to something more exciting!) I'm sad to hear that you chose to cancel service. I would have loved the opportunity to personally review your account and ensure that your connection issues were resolved. We hope to serve you again in the future. Thank you again for taking the time share your recent Astound experience. -******Michael R.
Date: 04/24/2023
What Astound is not saying is they sold my debt to a horrible debt collectorit seems really spiteful, especially after I paid my bill on time (autopay) for two+ years before I decided to leave their service.I'm concerned b/c since I left I have received a number of promotional deals at way below market rate - I think Astound is running a ponzi-like promotional deal. They sign up lots of folks on a super discounted rate (which has a variable payment play) and then ratchet up the prices - so much so that when you go to leave there's a raft if late fees which apply.I suspect I'm not the only one who feels this way; I'll deal w/my situation BUT I hope no one else gets taken advantage of the way I believe I have.Review fromClaire G
Date: 03/06/2023
1 starIf I could I would leave a negative 5 stars ************ is a scam ! I originally tried to set up service online but was directed to customer service due to "website error" (this should have been my first clue). The customer svc rep set up an install appt for the following Sat. No one showed up so I called customer svc again & was told there was no appt set but he would set one up. After he repeatedly tried to sell me on services I clearly did not want he informed me I needed to pay a $50 deposit "Just Because". I informed him again that I had my own equip. so did not understand why I needed to pay a ************ again said it was "Just Because" . I'm glad I did not sign up for service. I just hope my info is not going to be used for Identity theft.Astound Broadband powered by RCN
Date: 03/11/2023
Hello, ******! Thank you for sharing your recent experience with Astound Broadband. We strive to make installations as seamless as possible for our customers, and I'm sorry to hear we dropped the ball. We run a soft credit check on all new customers to determine if a deposit is required to begin service. (This does not effect nor appear on your credit report.) If a deposit is required and not paid by the installation, the work order is put on hold until the deposit is paid. We'd be glad to review your account and answer any questions that you have. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you again for your interest in Astound. -******Review fromGeroldine S
Date: 03/04/2023
1 starI never had a problem with RCN until they switch to Astound Broadband came into the picture. The service is pure trash! I work from home and have not had no internet for over 10 days. Four technicians and and two modems later still no internet but more waiting for another tech to come see what could be the problem. This interruption of service has impacted my job, my kids cant get on their online tutoring or do their homework. Astound Broadband is pure trash!! I have never seen such incompetency and lack of care in any service provider I have dealt with in all my life. Im switching to another internet provider immediately.Astound Broadband powered by RCN
Date: 03/08/2023
Hello, Geroldine. Thank you for sharing your recent experience with Astound Broadband. We know our customers depend on having a fast, stable internet connection along with stellar customer care. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you with your connection. Please reference this review in your email and include your full address so I can locate your account. Thank you for being a valued Astound customer! -******Review fromTejas P
Date: 03/03/2023
1 starAccording to advertisment on website you supppsed to get 5$ autopay credit. I never recievd entire year. When i called they told me to deactivate and reactivate account. But it didnt resolve issue than ****** told me because its new account it will be applied after 2 months so i paid 2 monnth regular charge now when i m calling after 2month they said because i did deactivate and reactivate its nt avaible for me which is not true. They misinformed when i signup they misinformaed when i try to disconnwct service. You cant talk to supervisor right away either 2 hours wait or get a call back in 2hours which they never give u call back.They charge you different amount than they tells you and they basically try to mislead customer and lied everytime u call and ask them resolve issueAstound Broadband powered by RCN
Date: 03/08/2023
Hello, Tejas! Thank you for reaching out to Astound Broadband. We'd certainly hate to lose you as a customer! I would be glad to review your account and assist you with your billing concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. In your email, please reference this review and include your full address so I can locate your account. Thank you for being a valued Astound customer! -******Astound Broadband powered by RCN
Date: 03/08/2023
Hello, Tejas! Thank you for reaching out to Astound Broadband. We'd certainly hate to lose you as a customer! I would be glad to review your account and assist you with your billing concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. In your email, please reference this review and include your full address so I can locate your account. Thank you for being a valued Astound customer! -******
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