Business Profile
Internet Services
Astound Broadband powered by RCNHeadquarters
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Reviews
This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.09/5 stars
Average of 216 Customer Reviews
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Review fromAdrian G
Date: 09/16/2023
1 starThis is my second review with them. They advertise $19 monthly internet charges in my building for new tenant bats while theyre charging the rest a whooping 3+times more per month for less broadband speed. Every timeI call, asking and addressing this issue, I am being told that they have no offers at the moment. Besides, their customer service is very mundane and indifferent. Very dissatisfied.Astound Broadband powered by RCN
Date: 09/19/2023
Hello, ******. Thank you for reviewing your recent experience with Astound Broadband. We strive to provide competitively-priced reliable service, and excellent customer care. I would be happy to review your account and make sure that you are getting the best value possible. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being part of the Astound service family. -******Review fromTroy W
Date: 09/14/2023
2 starsAstound internet service is good , the customer support not so much. Website is very basic does not offer much to manage the account, compared to comcast.The billing practice is less than truthful The on-hold customer service message makes me want to vomitAstound Broadband powered by RCN
Date: 09/19/2023
Hello, ****. Thank you for sharing your recent experience with Astound Broadband. We're glad that you enjoy your internet connection with **. Providing stellar customer care and convenient, accurate billing are two of our goals, and we want to make sure you're fully satisfied. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address, more specific details about your concerns, as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******Review fromHD J
Date: 09/14/2023
1 starI was recently forced to switch out my cable boxes for this Bluetooth system. That is garbage! The voice doesn't match up with the picture that has about a four second delay. I was forced into basic until I complained to the office. I will say they did offer me promotions and a upgrade. The service is still horrible. This is the worst I've seen from them. When I was at the office there were other people were other customers i spoke to that had similar complaints. The service is just tivo that is again horrible. I will be leaving this company very soonAstound Broadband powered by RCN
Date: 09/19/2023
Hello, ************ you for sharing your recent experience with Astound Broadband. Providing reliable, enjoyable service is of the highest importance to us, and we'd certainly hate to lose you as a customer! Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a part of the Astound service family! -******Review fromAnna C
Date: 09/13/2023
1 starThis is the worst service that I have ever come upon all day long you watch the circle go round, and round, round and round terrible every single day they should not be in business. Im gonna go with another service. Im gonna check around cant handle it. no more life is stressing out enough without having a TV to stress you out. This is ridiculous. Never seen nothing like it and many many complaints.Astound Broadband powered by RCN
Date: 09/19/2023
Hello, ****! Thank you for reaching out to Astound Broadband. We'd hate to lose you as a customer and want to make sure that you're enjoying your cable service. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******Review fromAnnette C
Date: 08/30/2023
1 stari am a senior citizen and admit I don't know much about cable/internet equipment. But, Astound has been billing me for a piece of Internet equipment I have never had in my home. i only discovered it after a call to Astound to inquire about lowering my bill. We went through my ***************** by line. The woman told me she could remove that charge if I returned the device (which I don't have). I had them send a technician to my home who confirmed the device is not in my home.I am told the device is called an eero. On monthly bills, the fee is disguised as service instead of an equipment rental. My bill calls it "enhanced wifi". That billing line is actually a rental fee for a device that is plugged into an electrical source. in total, I have paid $388.12 over the last 3 years for this device I don't have. i have been in contact with Astound 7 times this month with various Astound people and to date have no response to remedy to the $388.12 I have paid for this device. Their comment each time is the case is still open. Based on a search, I found consumers can file a complaint with the *** who will investigate cable companies who have been billing customers for equipment they don't have. They describe it as similar to cramming the unauthorized placement of charges on telephone bills -- negative option billing burdens customers with the responsibility of contacting a cable company to dispute the charges and obtain refunds. Well, I am one of those consumers and I filed a claim with the *** this morning.Astound Broadband powered by RCN
Date: 08/31/2023
Hello, *******! Thank you for sharing your recent experience with Astound Broadband. I understand you have some equipment-related billing concerns, and I'd be glad to look into this for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for the time you spent with the Astound service family. -******Review fromDavid R
Date: 08/29/2023
2 starsI am a long time internet/email customer of **********************/******************** with my own web server and domain. I have found it necessary to write a Review (like this) to get the appropriate level of attention to problems requiring an Internet engineer - in particular, first and second level **************** are no help for problems with the *** service. As an ISP, RCN/Astound should have SOMEONE available to fix entries in their *** database; I am hoping the Ombudsman who responds to this Review can help me reach such a person.The particulars are that ************ now rejects all email from my domain to addresses in gmail.com. This is a new development, resulting from a new initiative to reduce spam to gmail readers by requiring SPF or DKIM certification of the sending domain. It is a new ****** policy, but it IS NOT ******'s problem; it is RCN/Astound's problem and they are responsible for adding SPF records for all domains (like mine) for which they host the *** and MX records. I repeat: this is RCN/Astound's problem, so please get me in touch with an Internet engineer who can make the appropriate entries in the RCN *** database.Astound Broadband powered by RCN
Date: 08/31/2023
Hello, *****. Thank you for reaching out to Astound Broadband. We want to make sure that you're enjoying all aspects of your service. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. In your email, please include your full address, a link to or screenshot of your review, as well as any other information that you think may be important. Thank you for being a part of the Astound service family. -******Review fromRowan C
Date: 08/26/2023
1 starI canceled my internet with Astound in October because I was moving to a new apartment that had a different internet provider. Astound charged me for the month of December, provided me with no notice that the charge was even on my account, and then sent the debt to collections 9 months later. My only notice that this even happened was an alert from a credit union that my credit score had tanked. Avoid. Avoid. Avoid.Astound Broadband powered by RCN
Date: 08/30/2023
Hello, *****. Thank you for sharing your recent experience with Astound Broadband. Although we are sad to hear you are no longer a member of our service family. I'd be glad to look into your billing concerns for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for the time you spent with the Astound service family. -******Review fromMolly S
Date: 08/15/2023
1 starWe were wow customers and kept astound when they acquired wow. Our service keeps getting worse and worse while the cost goes up. Their website doesn't even have a place to report an internet outage. Horrible company if I could rate it negative stars I would.Astound Broadband powered by RCN
Date: 08/16/2023
Hello, *****! Thank you for reaching out to Astound Broadband. Our goal is to offer competitively-priced, stable service and exceptional customer care. I'd be glad to review your account and assist you with your billing and technical concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******Review fromJack T
Date: 08/11/2023
1 starI wish I could give zero stars. I pay for 1 gig but have never had more than.5 gig. Now the whole system goes down regularly and they cant say if they will get it fixed in an hour,day , week or month. **************** is horrible. Wait times by phone or chat suggests a 2 to 4 minute wait but always takes at least 15 minutes. When you finally reach someone they cant give you any information about the outage or when service will be restored. Absolutely terrible.Astound Broadband powered by RCN
Date: 08/12/2023
Hello ****. Thank you for reaching out to Astound Broadband. We strive to ensure that our customers have access to fast, reliable service along with exceptional customer care. I would be happy to review your account and determine the best way to resolve your connection issues. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******Review fromKrystal R
Date: 08/03/2023
1 starTerrible business!I started an account for ******************** service and was told I would receive one month free with the current promotion. I called when my first bill was $84, and the customer service rep told me to disregard the first bill. She said I would not be charged and the autopayment date would be updated to the end of the next month. When I was billed anyway, I called back, and the next rep told me I was given the wrong information, that the "free month" could be any month. Cool...I was told I wouldn't be billed, so I asked if they could reverse the charge or credit me for being lied to essentially. They said they couldn't do anything, so I called my bank and explained the situation. They did a chargeback. Then I got a new bill with late charges. I called again to cancel service, and this person wanted to explain the "free month" to me - again, missing the entire point. I was told I would not be billed, and then I was. She told me a supervisor would review the calls and get back to me by phone. That never happened. I returned my equipment within a couple of days and got a bill for over $400 for equipment that was in transit back to them...I can't believe this company continues to do business. I have a bill due by the end of this month for 30 days of terrible internet service ($84), and this has been a huge waste of my time on the phone because this company refuses to offer any help by any means other than calling. STAY AWAY FROM THIS COMPANY AT ALL COSTS.Astound Broadband powered by RCN
Date: 08/04/2023
Hi, *******. Thank you for sharing your recent experience with Astound Broadband. It's one of our goals to provide stellar customer service. I'm sad to hear that you chose to disconnect service, as I would have loved the opportunity to personally review your account, discuss your needs, and make sure your concerns were fully resolved. I would be glad to review your account and look into your equipment-related billing concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for the time you spent with the Astound service family. -******
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