Business Profile
Internet Services
Astound Broadband powered by RCNHeadquarters
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Reviews
This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.09/5 stars
Average of 217 Customer Reviews
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Review fromEloy S
Date: 10/28/2023
1 starBilling is EXTREMELY predatory. I would never go with these people. They're awful and then they have customer support folks who shout you down.Astound Broadband powered by RCN
Date: 10/31/2023
Hello, ****! Thank you for sharing your recent experience with Astound Broadband. Two of our goals are to offer a variety of affordable packages to choose from, as well as top of the line customer care. I'd be glad to review your account and make sure you are getting the best value possible. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being part of the Astound service family! -******Review fromTim P
Date: 10/26/2023
1 starThis company has terrible service. The internet keeps dropp***. The phone tree is terrible. They must read from a script. Unplug it. Power it off. Its all the same BS. I feel real bad for the people who work at this company. Everyone needs a job, and there stuck listen*** to our F *** complaints. **************** knows this company is a ?? hole to work for. Do your self a favor and go to xfinity or ******** Youll thank your self later trust me. Ever since I went to a real cable company like xfinity my Afib has stopped. Im so relieved. I can finally do my work at home with out dropp*** internet. I had to unplug and power on 67 times in a month. That is so abnormal. Im go*** to help millions of people out here. Please do not use this company for your internet. Think of your health and well be*** at night. Its not worth the headaches and chest pain over this company.Astound Broadband powered by RCN
Date: 10/31/2023
Hello, ***! Thank you for sharing your recent experience with Astound Broadband. We pride ourselves on delivering exceptional customer care and reliable service at all times. Although we are sad to hear that you are no longer a customer, we are still here to serve you. Please feel free to reach out to us if you have any questions or concerns that have not been fully resolved. You are welcome to email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as a part of the Astound service family. -******Review fromPatricia E
Date: 10/25/2023
1 starAstound / RCN has the worst customer service and technical support you'll find. Avoid at all costs. My mother was a customer for many years ********************* TV and internet) and I switched her to ******* 5G internet and live streaming TV. Much cheaper and faster. Want to know how bad their customer service is? Well here you go:We received new equipment (modem/router and cable boxes) in the mail. We were never informed that a technician was supposed to come out and swap the equipment ourselves by 10/31 or the internet would cease to work. I had to call and figure this, as the equipment came with no instructions on that matter.I scheduled service for 10/13 and were informed someone would come out anywhere from 8AM-8PM. I took the day off and they never showed up or called. When I called them later that day, I was told it was "never scheduled" and "not entered in correctly". Their words, not mine. They dropped the ball and told me the earliest appointment they had was apparently 10/25; six days before the cut off. A few days later (`10/16), the internet went down completely without notice. No explanation for RCN as to why. I called them explaining the situation and was promised someone would call back in an hour to schedule something sooner than the 25th. I called back 2 hours later after getting no call, and was told again we'd have to wait until the 10/25. Their customer service is so bad that each person you talk with promises something different. False promises, of course.The whole house was without internet and cable TV for 10 days and the attitude from RCN was "too bad". When I asked to speak to a supervisor they claimed "there was to one to talk to". When I asked for more to be done they said "nothing can be done".When I asked for them to simply reimburse my mother's entire bill for the month ($167) for our troubles they refused. They gave me the complete runaround and so I cancelled all internet and TV service on 10/24 and went with a new provider.Astound Broadband powered by RCN
Date: 10/31/2023
Hello, ********. Thank you for sharing your recent experience with Astound Broadband. Providing stellar customer care is one of our goals, and I'm disappointed to hear of your recent experience. I'm sad to hear that you chose to disconnect service. I would have loved the opportunity to personally ensure that your concerns were resolved. Still, we are here to help with any questions or concerns you may have that have not been resolved. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as a valued Astound customer. -******Review fromJoyce A
Date: 10/23/2023
1 starCollusive practices, price gouging and inflating monthly bills are the main characters in the story involving RCN. I have filed both FCC and *** complaints against this company. I filed a complaint againt RCN some years ago. With BBB's intervention the issue was resolved to my satisfaction. Well, the company is once again commiting fraud with inflated monthly bills. According to residents RCN also has some type of agreement with the landlord and/or owner of these buildings preventing other companies from providing internet and cable to residents. Illegal collusion!!I want the feds. to close down Astound Broadband powered by RCN - period!!!Residents are circulating a petition for the *** if need be.. We need options to provide high speed internet for work, school and play needs. My mom is a virtual teacher who visits and needs good internet to teach. We do not need to be taken advantage of however!Anyway, see my examples below (with my comments in parentheses).Total Amount Due: 07/22/2022 $80.43 Bundled Services ***** (I only have internet so customer service says this includes the router and modem fees. So, I am paying twice for one piece of equipment!!). High Speed Internet ***** (this is part of the bundling, So, I am paying twice for this data speed which sometimes goes out or slows down)One-Time Charges **** (I am paying each month for a one-time charge - LOL)Taxes, ***************** ***** Total Current Charges ***** Total Current Charges - Due 10/22/23 $117.02 Bundled Services ***** (I only have internet so customer service says this includes the router and modem fees. So, I am paying twice for one piece of equipment!!). High Speed Internet ***** (this is part of the bundling, So, I am paying twice for this data which sometimes goes out or slows down)One-Time Charges ***** (I am paying each month for a one-time charge - LOL)Taxes, ***************** ***** Did you notice the difference in charges since one year ago???Astound Broadband powered by RCN
Date: 10/25/2023
Hello, *****. Thank you for sharing your recent experience with Astound Broadband. We strive to provide ******************. I understand you have some billing concerns, and I'd be glad to look into this for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so we can review your account together. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******Review fromLaura H
Date: 10/23/2023
1 starMandatory upgrade forcing you to get internet along with cable. Apparently there is no way around it. I am not interested in their internet. So I am being forced to take and the upgrade so my TV continues to work after Nov. 30, 2023, or being forced to cancel my cable service all together. Not good business. I will be cancelling my account.Astound Broadband powered by RCN
Date: 10/25/2023
Hello, *****. Thank you for reaching out to Astound Broadband. As technology evolves changes are required for us to continue delivering the highest quality service. The current state of cable service that we offer is IPTV, which is TV service that is delivered through the internet. While I understand that you would prefer not to have cable, we'd be glad to review your account to make sure you are getting the best possible value for both services. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address and a link to this review (or a screenshot of it) in your email. Thank you for being a part of the Astound service family. -******Review fromBrett W
Date: 10/17/2023
1 starAstound has some of the worst customer service I have ever experienced. No one cars about the customer. All I get is incompetence, arrogance and rudeness. I really feel like the customer service people are trying to be bad at customer service. Do NOT do business with this awful company.Astound Broadband powered by RCN
Date: 10/18/2023
Hello, *****! Thank you for sharing your recent experience with Astound Broadband. Providing stellar customer care is one of our goals, and I'm disappointed to hear of your recent experience. We want to make sure that any questions or concerns you have are resolved. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******Review fromGerald R
Date: 10/15/2023
1 starBefore and at install was told that after paying the first month would get 6 months free (pay one month and next free). Paid 1st month, now getting billed for second month. Should be free every other month for six months. Installer is working to correct this so I do not have to take further action.Astound Broadband powered by RCN
Date: 10/25/2023
Hello, ******. Thank you for sharing your recent experience with Astound Broadband, and welcome to our service family! I understand you have some billing concerns, and I'd be glad to look into this for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so we can review your account together. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for becoming a valued Astound customer! -******Review fromSarah D
Date: 10/07/2023
1 starService is unreliable, customer service is awful. Do not recommend.Astound Broadband powered by RCN
Date: 10/10/2023
Hello, *****. Thank you for sharing your recent experience with Astound Broadband. It's important to us that our customers have fast, stable service to enjoy at all times along with customer exceptional customer care. I'd be glad to take a closer look at your connection. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******Review fromRob F
Date: 09/27/2023
1 starThey are terrible. They do not honor their offers, their service is spotty and their customer service is terrible.Astound Broadband powered by RCN
Date: 09/29/2023
Hello, ***. Thank you for reaching out to Astound Broadband. Our goal is to offer competitively-priced, stable service, and stellar customer care. We'd be glad to review your account to make sure that your concerns get fully resolved. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being part of the Astound service family. -******Review fromNi C
Date: 09/27/2023
1 starAbsolutely horrible service. From day one. First it took 4 times for them to try and install, one which they never showed up for. Said they needed to fix the outside tap 3 times which never was fixed. My Tv would constantly buffer and Id watched the loading ring forever. My bill was supposed to be $185, but turned into $230. Was supposed to receive a $200 gift card never got. Was suppose to have bill looked at and never was. I have about 30 emails back and forth with my representative whose response was always let me look into it and get back to you. Needless to say he never got back to me until weeks later when I would email again ****** get first issue resolved and complain about another. Not once in the almost 3 months I had astound did he offer to send a tech or a manager call me until I said I was canceling. Well by then it was too late. I told them I wanted a refund for all the headaches and the lack of service. I think I watched more of my tv loading than actual shows. Do not get this service.Astound Broadband powered by RCN
Date: 09/29/2023
Hello, Ni! Thank you for reviewing your recent experience with Astound Broadband. We strive to provide affordable, reliable service and the highest level of customer care. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address as well as a link to or screenshot of your review in the email. Thank you for being a valued Astound customer! -******
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