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Business Profile

Internet Services

Astound Broadband powered by RCN

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This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see

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Astound Broadband powered by RCN has 17 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 158 Customer Reviews

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    Review Details

    • Constantin G

      Date: 01/22/2024

      I was an RCN customer for three years with **********************/TV/Telephone service. Started with $100, went up to $200, then up to $265. After this I took a wireless internet service that cost me only $50 but kept the telephone line with RCN (now Astound) which was $30 first, then $35 and now they just pumped it up to $69 (100% increase in one year). I called the customer service for billing and their explanation was that the promotional period ended and that is why the price went up. I explained that it was no promotional but she stated that every year price is considered promo price (never heard of such absurdity before). RCN-Astound practice rip-of techniques because they can and nobody controls what they do. You can see from the boiler plate response of the company to other complains they do not care and will continue to do so. Shame on Astound-RCN.

      Astound Broadband powered by RCN

      Date: 01/23/2024

      Hello, **********! Thank you for reaching out to Astound Broadband. We do offer promotional discounts that are generally good for 1 to 2 years. We're always glad to review customer's accounts and discuss their needs to make sure they are getting the best value possible. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Sharon E

      Date: 01/18/2024

      Horrible! Accusing us of having equipment we dont have! We have no use for the equipment they want! ************** took the phone equipment because we have no more use for a landline phone. I have argued with them for days! There trying to charge us for something we dont have!Then after the chat is over they try to sell you more services! Crazy! We have been with WOW/Astound for years! They are horrible! Dont use them. Get another provider for your cable/ internet needs!

      Astound Broadband powered by RCN

      Date: 01/19/2024

      Hello, ******! Thank you for reaching out to Astound Broadband. I understand your have some concerns regarding a phone modem. I'd be glad to review your account and research this concern for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued part of the Astound service family! -******

    • leslie B

      Date: 01/17/2024

      Absolutely horrible unacceptable customer service and constantly increasing fees taxes prices . Never had 2 months in a row with the promised amount! Now just found out another lie!!! **** is increasing $24 a month after the last big increase in Sept. I have 2 call pretty much every month because bills are always more than they said month b4 I'm never on a stable constructed plan because astound just makes increases whenever. I DONT even have any movie channels and only on tier 2. At wow I paid about 60 less had way more channels and never had so many technical issues as *********** much daily with astound. Tomorrow I start searching for a new customer friendly customer cared **********************/******************** company that honors their word service and offers decent acceptable affordable products

      Astound Broadband powered by RCN

      Date: 01/19/2024

      Hello, ******! Thank you for reaching out to Astound Broadband. Our goal is to offer our customer a variety of reasonably-priced packages and access to stellar customer care. I'd be glad to review your account with you to see what options are available. Please private message us your phone number so we can look up your account. Thank you for being a valued part of the Astound service family. -******

    • Joanna D

      Date: 01/03/2024

      Deceptive practice! I priced out online exactly what I would need for internet. I found a great package. I called bc I did speak with someone who came to my house a few months ago. He was awesome and completely honest. I was hoping to speak to him or at least give him credit. However, I am still switching to this provider but because I know better now. I am extremely uncomfortable with the sales service team. They tried to hustle me. Just because a gadget meaning an iPhone, iPad, or PlayStation happen to use you wireless does not mean you need a crazy over priced internet plan. In fact, maybe just block wireless connections so you can really see. Although it can look like you use a lot of devices most arent being used especially at once. My husband just started using ************* data plan through the cell company and thought it would be a disaster but all is good. ******* is streaming just fine too. No need to increase data speed. This company is lying to consumers.

      Astound Broadband powered by RCN

      Date: 01/05/2024

      Hello, ******. Thank you for sharing your recent experience with Astound Broadband. We're glad to hear that you are enjoying your connection with us. We always recommend choosing one of our higher speeds if you have a lot of devices connecting to the internet. Our sales team usually asks several open-ended questions to determine which package is the right fit for each individual customer, but of course, it is ultimately the customer's decision of which package to choose. If you have any questions or concerns about your package, please feel free to reach out to me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Jesenia N

      Date: 12/26/2023

      We moved and started new services with Astound. We were already existing customers. Once we moved and had activated our new services, the old services were cancelled. After a month, we received a bill with non return equipment fees for a wifi extender that we never had active or used. We reached out and were refused to be refunded these charges, even though we had never activated or used this equipment we were being billed for. We have been customers with WOW for over a decade, and stuck with them when they became Astound. And now, because of this, we will be looking for another provider.

      Astound Broadband powered by RCN

      Date: 12/27/2023

      Hello, *******! Thank you for sharing your recent experience with Astound Broadband. We would hate to lose you as a customer! I understand you have some equipment-related billing concerns, and I'd be glad to look into this for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Benjamin N

      Date: 12/19/2023

      Astound pulled a bait and switch on me. I entered an order for internet on their website including a coupon code. And then an agent reached out to me by phone. There was some confusion because they were saying they were reaching out because I had started an online order but not finished it. I told them that I had done an online order, and they then told me they could get my installation appointment setup and that the online coupon code would be honored. Well, turns out, they cancelled my online order and made a new one not including the coupon code. I chatted with Astound support and they said there was nothing they could do. Cancelling my service right away and sticking with my current internet provider. Not happy!

      Astound Broadband powered by RCN

      Date: 12/20/2023

      Hello, ********. Thank you for reaching out to Astound Broadband. We want to extend a warm welcome to our service family, and we also want to make sure that you're fully satisfied with all aspects of your service. I would be glad to assist you! Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address and a link to this review (or a screenshot of it) in your email, as well as more specific details regarding your concerns. Thank you for being a valued Astound customer! -******

    • Corinne P

      Date: 12/10/2023

      Since taking over for WOW they r not the same. I can't order *** Network because I would have to change all the codes that I had with WOW. But I never had Internet service with WOW Time to change cable suppliers after I have been with WOW all these years.

      Astound Broadband powered by RCN

      Date: 12/12/2023

      Hello, *******. Thank you for sharing your recent experience with Astound Broadband. We want to make sure you have reliable, enjoyable service at all times. I'd be glad to review your account and assist you with your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can help. Please include your full address and a link to this review (or a screenshot of it) in your email. I'll look forward to hearing from you soon! Thank you for being part of the Astound service family! -******

    • Lorraine B

      Date: 11/16/2023

      I was with RCN for several years. The cost for internet and cable was outrageous, so I canceled cable kept internet. Cable and internet were a little over ******. My bill for the last 5 years for just internet was between $160 and $171. For "internet" only????? Beginning of November I called ******** Internet would be $45.00 a month for 3 years. I canceled RCN. Got a call from RCN, why did I cancel. She was shocked that I was charged that amount and asked if anyone contacted me. NO they did not. Take a look at what Rcn is offering now for internet. I am owed all that money back. I feel like I have been high jacked. Shame on rcn robbing people.

      Astound Broadband powered by RCN

      Date: 11/18/2023

      Hello ********! Thank you for sharing your recent experience with Astound Broadband. It's important to us that our customers have a variety of affordable packages to choose from. We'd hate to lose you as a customer, and I'd be glad to review your account and make sure you are getting the best value possible. Please email me at ***************************************** with "Attn ******" in the subject so I can better assist you. Please include your full address and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. We hope to serve you again! -******

    • Allen D

      Date: 11/16/2023

      This company is TOTAL PIECE OF S*** I have been STUCK with them for almost 30 YEARS. They have a MONOPOLY in my area of *******. The only thing that has changed is they changed the name and increased the price. This 2 WEEKS IN A ROW THAT ALL SERVICE WAS OUT. THIS PIECE OF S*** COMPANY NEEDS TO BE PUT OUT OF BUSINESS. The BBB will NOT give them a rating!!!

      Astound Broadband powered by RCN

      Date: 11/17/2023

      Hello, *****. Thank you for reviewing your recent experience with Astound Broadband. We strive to provide affordable, reliable service and the highest level of customer care. I'd be glad to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your full address and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Cheryl F

      Date: 11/02/2023

      Been a customer for close to 40 years with a change in service provider for 3 years 14 years ago. Due to an arrangement with our township RCN (now Astound Broadband) was out only choice other than DirectTV. Since returning to RCN/Astound Broadband 11 years ago out internet and cable service was constantly having issues. Technicians have been at our house over 20 times to get our internet/cable working. These visits were only band aids and RCN could never figure out issues. On Oct 27 out internet went out and we were unable to reset it ourselves or calling in twice to Astound. They were unable to get a technician out to our house for four days. In the era of so many things connected to the internet the service provided by astound is poor. It is poor because there is no competition allowed in the area. We could care less about the cable tv but so much of our life needs internet connection, having to wait four days for a technician to come out is ridiculous. I was not able to work from for my job, my security system was not connected, nor my lights and other things connected for smart home access. I cancelled my service and was told it would be $79 to return the equipment of I could take to ****** Astound provided a return label but I had to pay to pack the equipment and a ***** box.

      Astound Broadband powered by RCN

      Date: 11/04/2023

      Hello, Cheryl. Thank you for sharing your recent experience with Astound Broadband. We pride our services on our award-winning service. I'm sad to hear that you chose to disconnect before submitting this review. I would have loved the opportunity to escalate your concerns and personally ensured that you had a stable connection to enjoy. We hope to serve you again in the future. Please don't hesitate to reach out to me at [email protected] with "Attn Jackie BBB" in the subject so I can better assist you. Please include your full address and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as a part of the Astound service family! -Jackie

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