Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Internet Services

Astound Broadband powered by RCN

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Astound Broadband powered by RCN has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.07

    Average of 215 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Amy C

      Date: 02/29/2024

      This is one of the most awful experiences I had with RCN. Signed up RCN when I moved to a new apartment because of great deals (2 months free + $100 gift card). Was late for the first 2 months of payment due to account not set up. The penalty is: $15 late fee + $40 restoral fee (was not mentioned when I interact with the customer service figuring out my account and bills) + losing $100 gift card (was not mentioned of the terms beforehand). Would never want to be a customer of ********************** again!!!

      Astound Broadband powered by RCN

      Date: 03/01/2024

      Hello, ****! Thank you for reaching out to Astound Broadband. I understand you have some billing concerns regarding your account. I'd be glad to review your account with you! Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account. I look forward to hearing from you! Thank you for being a valued Astound customer! -******

    • Yaphett P

      Date: 02/26/2024

      I was never very pleased with their services. Have not found a lot to watch and enjoy. But within the last four months, there have been doubled up charges, plus late fees. And I have canceled their service. I was never later than a week forgetting to pay, and there was no explanation for the doubled charges. ***************************

      Astound Broadband powered by RCN

      Date: 02/27/2024

      Hello, Yaphett! Thank you for reaching out to Astound Broadband. I'm sad to hear that you chose to leave our service family! I would have loved the opportunity to personally review your account, discuss your needs, and make sure that you were receiving the best value possible. Even though you have chosen to disconnect, we are still here to help if you have any questions or concerns that have not been resolved. Please feel free to reach out to me at ***************************************** with "Attn ******" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******

    • Oluyomi D

      Date: 02/20/2024

      Was a customer with **********************, (now ******************************************** for over 10 years. When I decided to cancel all my services last November, the agent completely messed up the cancellation and did not register the cancellation with the system, Astound continued to bill me for services, even though none was provided. I was told the cancellation was not documented in the system till December. Despite calling on several occasions and despite the fact that all equipment was returned in November, I was still billed for December and told I was using my own equipment, which was a complete lie. No one could show or prove to me that service was provided despite me repeatedly asking them to show me evidence for this. Still being forced to pay for services I didn't receive with threats of sending to collections, despite the fact that I never defaulted or was late on any bill in over 10 years. I guess being a loyal customer counts for nothing with ********************. Subscriber beware. Completely not worth the hassle with the ever increasing costs.

      Astound Broadband powered by RCN

      Date: 02/21/2024

      Hello, *******! Thank you for reaching out to Astound Broadband. I'm sorry to hear that you are no longer a member of our service family, but regardless, I would still be happy to review your account. Please email me at ***************************************** with "Attn ****** BBB" in the subject so we can go over your billing concerns together. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******

    • Crystal W

      Date: 02/19/2024

      We are totally disgusted with this company. Since they bought out Wide Open West, which we had for over 20 years with NO problems at all, we have had nothing but problems with this company, especially within the last 3 months. I have missed 5 days of pay due to internet being out. We have lost cable, internet and land line numerous times, and one time we were out for 4 days in a row. I have almost lost my job as I work from home. I get one excuse after another, and now it is an outage in our area in Elgin AGAIN, which there was one supposedly just yesterday. I am so tired of hearing oh, I am sorry for what you are dealing with, etc. A technician came out more than a week ago, said our equipment is fine, it is the box in neighbors yard that is the problem, he was supposed to report it and someone was supposed to be out within 72 hours to fix it, never happened. Their customer service *****, and these problems with them has given me health problems with stress, stomach issues, constant migraines. They do not care about their customers, and it is one excuse after another with them. Totally horrible customer service as well. We are going to be switching to another reputable cable company. I am tired of paying for my home security system when we cannot use it when everything goes out, and tired of paying ridiculos cost to this company for crappy cable and service.

      Astound Broadband powered by RCN

      Date: 02/20/2024

      Hello Crystal. Thank you for sharing your recent experience with Astound Broadband. We want our customers to have reliable, fast, service to enjoy at all times. As someone who relies heavily on the internet myself, I understand how frustrating a connection issue can be. We'd hate to lose you as a customer, so I'd be happy to review your account with you and determine how we can resolve the connection issues you mentioned. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Laurie L

      Date: 02/14/2024

      Unfortunately this company has no idea of what customer service is. We have an issue, which they identify as there issue and now state they have 4-6 weeks to fix it. In the meantime I dont have service and I still have to pay for service. After they fix it I can apply for a possible partial refund of fees. And other than the ***** number that only talk in scripts no one else will talk to you. They dont even have a number for corporate offices. Heck the customer service representatives dont know where the corporate office is. Really sad that a company talks about great customer service and then treats customers so poorly.

      Astound Broadband powered by RCN

      Date: 02/15/2024

      Hello, ********! Thank you for reaching out to Astound Broadband. One of our top priorities is to ensure that your customers receive fast, stable service. It's also important to us that any issues that arise are resolved quickly. Please email me at ***************************************** with "Attn ******" in the subject so I can better assist you with this concern. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -***********;

    • Paul L

      Date: 02/11/2024

      I am completely disgusted with the disconnecting process.After mailing in the equipment, my online account was disabled, requiring me to go through some ridiculous process to reset my account to pay my balance.The alternative was to pay a fee on top of my balance through the automated telephone service.

      Astound Broadband powered by RCN

      Date: 02/13/2024

      Hello, ****. Thank you for reaching out to Astound Broadband. Customers can still access their MyAstound accounts for up to 5 years following the date of disconnection. It sounds like your account *** have been temporarily locked due to several attempts to enter it with the wrong username/password. This is a security feature to keep your privacy protected. To avoid a payment processing fee you can also make payments at your local Astound office, send in a check or money order, or sign up for autopay. We appreciate your feedback and hope to serve you again in the future. If you have any additional concerns, please feel free to email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Tiffany R

      Date: 02/09/2024

      irst off I have never heard of this company so I was very surprised when they called to confirm my service call. So first of all I can go in with my cell phone and cancels someones appointment. When I tried to get an agent on the phone they make it impossible to do so. So to get someone I had to make up a technical issue which I knew that would ultimately get a human on there. When I got customer service agent on the phone ther professionalism was seriously lacking. The agent seemed to have lost her head set and was continue to talk and you could not hear the conversation. The connection for a broadband service in general was deplorable. While I was trying to figure out if they maybe had a connection to my current internet or my parents company the agent refused ro answer that and asked for my information. In the age of scams I would not release my information. I was not asking for them to release any pii (personal identifying information). So to think about it. There was a big issue on the company side that they probably did not confirm the other persons phone number so I would be scared that the company does not pay attention to details.

      Astound Broadband powered by RCN

      Date: 02/10/2024

      Hello, *******. Thank you for sharing your recent experience with Astound Broadband. I certainly understand your concern. Our goal is to provide professional, courteous customer care at all times. It sounds like there was a typo which linked your phone number to an current customer's account. This should have been confirmed with the current customer. I'd be glad to see how we can get this corrected so it doesn't happen again. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number and a link to this review (or a screenshot of it) in your email. Thank you for bringing this concern to the attention of Astound. -******

    • Sree R

      Date: 02/06/2024

      Very bad customer service. Frequent outages that last hours and no concern for ***************. They have a captive customers and treat them as bunch of free loaders

      Astound Broadband powered by RCN

      Date: 02/07/2024

      Hello, Pole! Thank you for reaching out to Astound Broadband. We know our customers depend on having reliable service. In the even that an outage occurs (due to severe weather, natural disasters, traffic accidents, etc.) our technicians work to identify the source of the issue, then work to restore service as quickly and safely as possible. If you are still having service trouble please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Maria D

      Date: 02/02/2024

      Totally disgusted with this company. We have had no internet or tv since 9am due to an outage in my area. I work from home, I was forced to loose a day of pay since I could not work. I also have a special needs child in which needs internet services to work while hes home and it has been a major inconvenience for it to still be off. I called around 5pm in which they told me it would be restored around 7pm. It is still not restored and now the recording says 10:30pm. Every representative I spoke with gave a different answer. Aside from my bill going up from last year, this was handled so poorly. I will be canceling in the next few days.

      Astound Broadband powered by RCN

      Date: 02/03/2024

      Hello, *****. Thank you for sharing your recent experience with Astound. We know that any service interruptions are inconvenient, so when an unexpected issue arises our techs work as quickly as safely as possible to restore service. I would be glad to check if there are any new updates available as well as review your billing concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Gretchen S

      Date: 01/31/2024

      I called on 12/26 to lower my service to Basic. As of 1/31, the change didn't happen and was still being charged for Preferred Cable at $300. I called at 3:20pm on 1/31 and was quoted $225.61 (which included a $70 customer loyalty discount) to remain at Preferred for 12 months. I agreed to this, hung up the phone, and when I turned on my TV tonight, I have ************** I called at 10:10pm and have now been told they can't restore my ***************** without new equipment and at a higher price than was originally agreed. This call has lasted over an hour. They put manager ***** on the phone and he hung up on me mid-sentence at 1hour and 9minutes in the call.

      Astound Broadband powered by RCN

      Date: 02/01/2024

      Hi, ********! Thank you for reaching out to Astound Broadband. It's our goal to make sure excellent customer service is being provided each and every time that a customer contacts us. We'll be glad to review your account with you and work together to find a solution to this concern. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    Astound Broadband powered by RCN is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.