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Business Profile

Internet Services

Astound Broadband powered by RCN

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This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see

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Astound Broadband powered by RCN has 17 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 156 Customer Reviews

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    Review Details

    • Paul L

      Date: 07/26/2024

      TERRIBLE stay away from these THIEVES the reception STUNK kept on with spinning circle within a month I cancelled which was a few months ago now I just got a $215 bill my advice STAY AWAY from these THIEVES

      Astound Broadband powered by RCN

      Date: 07/27/2024

      Hi, ****! Thank you for reaching out to Astound Broadband. We strive to provide reliable service. I'm sad to hear you chose to disconnect because it would have been an honor to personally make sure that your concerns were resolved. I'd still be happy to review your account with you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you with your billing concerns. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Shelby W

      Date: 07/26/2024

      Horrible service. Ripping people off raising their prices constantly within only months apart, then saying you still owe money after you already paid them early or on time. Excuses for outages. Constant issues with no resolution. Poor customer service. S***** equipment. Worst Ive ever dealt with honestly. Big a** scam of a company.

      Astound Broadband powered by RCN

      Date: 07/27/2024

      Hello, ******! Thank you for reaching out to Astound Broadband. It's our goal to provide our customers reliable service at an affordable rate. I would be happy to review your account with you and assist you with your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -******

    • Carol C

      Date: 07/18/2024

      I have called a few times just to get my password to my wifi and each and everytime I'm getting a robot saying there is a disruption and it should be up and running by a certain time.my whole family is very upset with them. Thewifi password i had was an old account from a different company.i put that in and astound says wrong password what did they do change it without telling me? If i can leave them with no stars that would be more appropriate for that company

      Astound Broadband powered by RCN

      Date: 07/19/2024

      Hello, *****! Thank you for reaching out to Astound Broadband. We are here to assist you with your technical concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. We look forward to hearing from you soon. Thank you for being a valued Astound customer! -******

    • Tina A

      Date: 07/10/2024

      By far the worst company to have services with. I am moving out of state and called to disconnect on a certain date. Because my billing cycle ends 4 days prior to when I want to disconnect, they either disconnect on the cycle end date, which I cannot do because I need wifi until I move OR bill me the entire next billing cycle for a service I will no longer be receiving except for 4 days. They are incompetent to be able to prorate services and having good reputable customer service. I WOULD STAY AWAY FROM THIS BUSINESS, even if others are a bit more in price. You get what you pay for.

      Astound Broadband powered by RCN

      Date: 07/11/2024

      Hello, ****. We're sad to hear that you are no longer a member of our service family. Our terms and conditions were updating in the beginning of April 2024, and customers were notified via email/mail prior to the change. Our policy now is that internet-only customers are billed to the end of their current billing cycle when disconnecting service. We appreciate your feedback and will share it with our management team. Please feel free to email me at ***************************************** with "Attn ****** BBB" in the subject of the email if you have any additional questions or concerns. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with us as a valued Astound customer. -******

    • Yo B

      Date: 06/30/2024

      This is the worst ISP I've ever had in 20+ years and I've had ******* (which I thought was as low as you could get). Their customer service is full of apathetic surly staff that are clearly sick of their horrible jobs and really couldn't care less about helping you out. Our cable taps are messed up from the drop (the telephone pole box). It's been literal years and no one has ever come out and do what's needed, which is to replace the drop (after countless promises to do so). The threat they love to use is that "if your equipment is at fault you will have to pay for the tech." This is meant to scare you off, I have brand new top of the line hardware so I make the request and nothing ever happens. I won't even get started on their absurd promotional call in absurdity which you need to repeat annually to try to stay at a remotely normal rate. This company has cost me countless hours of frustration and cause me professional embarrassment countless times as I work remotely and frequently drop during important zoom calls.

      Astound Broadband powered by RCN

      Date: 07/02/2024

      Hello, Yo Ba! Thank you for reaching out to Astound Broadband. We're disappointed to see that you aren't fully satisfied with your service or the customer care you received thus far. I'd be happy to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. In your email, please include your phone number so we can look up your account. Thank you for being a valued Astound customer! -******

    • MB

      Date: 06/12/2024

      5X I have called billing to review my account. Each time, I am given a great low price. Within a month or two, the monthly *** goes up. No email/letter informing me of the increase. I document the cust service rep name, time, date, new rate, AND how long the 'locked in' monthly *** will last. Each time, I'm told the price is good for the dates they just gave me. 5X monthly *** increases. I call back to ask for Astound to make good of those guaranteed offers and refund me the higher *** I was charged. Nope. Either they have no notes from my calls and/or they can't control the increases/promotions and I can't talk to no one else but that person. "We cannot accommodate your old agreement." Every time, the same script is read to me. Why can't my pricing stay as agreed?!! And the speed is not consistent. And no one can tell me what G I am paying for. Its not on my online act or on my printed stmt. I wrote down years ago that I had Ter 4 but no one can tell me who knows. Astound is a lousy company!! I rate them F-. Absolutely no stars. (look at each of these BBB complaints, Astound's reply is exactly the same for each issue!)

      Astound Broadband powered by RCN

      Date: 06/15/2024

      Hello, MB. Thank you for reaching out to Astound Broadband. Two of our goals is to provide affordable and accurate billing along with stellar customer care. I understand you have some billing concerns, and I'd be glad to look into this for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Mike M

      Date: 06/07/2024

      Astound is the worst company I have ever had to deal with. Up charged me to the fastest speeds without telling me, ask to decrease speed to pay less and they said if I wanted to increase it again it would cost double as they would not honor the promotion I was given (without my knowledge). Spoke on the phone and said I would get a call back from a supervisor and it took a week before I heard anything. Then, when I spoke to the supervisor they said they couldn't do anything about the scam. I am very happy to see a 1.13 rating on here but it should really be 0. If you wrong a customer you should be doing everything in your power to keep them/right your wrong and I did not feel that at all. What they do is highly illegal and I hope the BBB takes some action.

      Astound Broadband powered by RCN

      Date: 06/08/2024

      Hello. ****! Thank you for reaching out to Astound Broadband. We're disappointed to see that you aren't fully satisfied with your service. I'd be happy to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. In your email, please include specific details regarding your concerns. Thank you for being a valued Astound customer! -******

    • Richard C

      Date: 06/04/2024

      Legitimately the worst and most inconsistent internet in our area. For over a week I can't even watch a video on the lowest resolution. No email, no letter, no calls or anything. I don't understand how they are still in business.

      Astound Broadband powered by RCN

      Date: 06/05/2024

      Hello, *******! Thank you for bringing your concerns to the attention of Astound Broadband. We strive to provide the best experience to our customers, and that includes reliable service. We'd be glad to take a closer look at your connection and see how we can stabilize it. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -******

    • Paul L

      Date: 06/04/2024

      TERRIBLE stay away this company buffers its a streaming system. I got six buffering during one basketball game and I called to cancel. They wouldnt let me cancel unless I gave security questions . This is terrible.

      Astound Broadband powered by RCN

      Date: 06/05/2024

      Hello, ****! Thank you for sharing your concerns with Astound Broadband. Providing dependable service is of the highest importance to us. We certainly don't want to lose you as a customer. Let's take a closer look at your connection! Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -******

    • Anastasiia K

      Date: 05/29/2024

      The customer service is poor! There is no respect but abuse! They took money from my account for the modem and said they would refund it when they got the modem back. I sent the modem and for 2 months now they have been telling me that someone will contact me soon about my situation, but no one has ever contacted me. I have proof that I returned the modem and that they received the equipment and even signed a document. Apparently they lost it and just don't want to give me my money back! However I dont want to give up and I intend to get my money back from them!

      Astound Broadband powered by RCN

      Date: 05/31/2024

      Hello, **********! Thank you for sharing your recent experience with Astound Broadband. I understand you have some equipment-related billing concerns, and I'd be glad to look into this for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for choosing Astound Broadband! -******

    Astound Broadband powered by RCN is NOT a BBB Accredited Business.

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