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Business Profile

Toll Booth

EZ Pass New Jersey

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZ Pass New Jersey has 2 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 160 Customer Reviews

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    Review Details

    • April T

      Date: 12/18/2023

      I wish i could give 0 star rating! their customer ********************** representative is rude asf!!! she even hung up on me when i wasnt done talking! I wasnt yelling or saying anything rude I just said i wish she would explain to me more and be more friendly. she was aggressive after that! i still have questions and she didnt bother to talk!! the rudest customer ********************** i've ever encountered! and how do they add a 50$ admin fee to a 2.50$ toll????? they said they can only take it out one time but this billing was the same day and they decided to do it separately so they get to bill me another 50$??????? come on they should be out of business!!!!

    • Lia K

      Date: 12/15/2023

      Ezpass ** is the biggest scammers. Their ******************** toll booth plaza was not working properly the toll was being deducted from my Ezpass ** account yet they they started sending me fines for $50 administrative fees even though the funds were getting deducted from my account. I reached out to customer ********************** by ************ with copies of statements showing proof of the deducted payments to no avail. The customer ********************** representatives are robots with no common sense. Highway robbers!

    • Adrian M

      Date: 12/14/2023

      Rude customer **********************. Outrageous fee for violation, although I called and they told me I need to wait for the violation letter and to continue going through the ez pass.I received the letter and called and they said they only waive ****************************************** to keep driving through the ez pass with the toll unpaid. My other ez pass tags worked properly. Stuck with a $1,500 fee. I called 7 times and only spoke to someone 3 times. I waited at least 1 hour minimum for each conversation. Tried to get a supervisor to call me 2 times. First one, it rang once and they hung up and I had to do it again. Second one, I missed so I had to do it again. Third time I called, finally got a supervisor named *******. Told me I have to pay and its my fault. I tried to explain the situation and he hung up. Wasted 15 working hours of my life trying to deal with these people. Awful company.

    • Cristina G

      Date: 12/13/2023

      EZ Pass is literal highway robbery. I am a brand-new customer and never received my transponder. I have more than 2 hours on the customer ********************** phone line and haven't been able to speak to anyone. This fraudulent company should be defunct.

    • Raquel J

      Date: 12/12/2023

      This is ridiculous been on hold for 1hr and 20mins and counting said it was only going to be 40 minutes they mustnt want their money!!!!! I could do it online but I already paid some and the account isnt up to date so I need to speak to someone to find out exactly what I owe! This is terrible service hire more ppl ppl need jobs!

    • Lisa D

      Date: 12/12/2023

      On hold for over an hour and still waiting. Are they hiring?

    • Tiffany c

      Date: 12/11/2023

      Hi EZ Pass is such a scam they're charging me over ****** in total in violation fees, I really sat down and added my tolls to only find out I owe $477 in total on EZ pass why the h*** am I getting charged ****** on violations how is that ever fair, when im an ez pass holder. LET ME PAY MY TOLL BILLS and let me be free.

    • John B

      Date: 12/08/2023

      $150 administrative penalty for $13.64 toll (paid). Submitted a reasonable and polite request for review - twice - crickets and sent straight to collections. Seems unreasonable to me - I assume **-EZ is a commercial company given a monopoly franchise by the ********** should be more careful about who operates in their name. Obnoxious, unresponsive and unreasonable service provider working on behalf of the State - just wrong.

    • Britney S

      Date: 12/07/2023

      EZ-Pass is fraud criminal company, scammers, and financial terrorists and sorry to say that, they bought ***************** and MVC. If you will not pay them, MVC suspend your registration.

    • James W

      Date: 12/06/2023

      ** ezpass is incompetent. They cant or wolnt address incorrect tolls and service requests. Takes 1.5-2 hours to get an actual person to speak with by phone.

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