Complaints

This profile includes complaints for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EZ Pass New Jersey

  375 Mccarter Hwy Newark, NJ 07114-2562

• 

  EZ Pass New Jersey

  420 North 6th Street Camden, NJ 08102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 38 toll violations in total for tolls transacted roughly between July 20th and August 22nd, totaling over $2000 in fees. But all these violations are due to the same issue that is out of our control.
  
  We have NY Ezpass account with pay-per-trip plan, which zeros out my toll balance each day. I have this setup for a few years now with no issues, I believe a lot other people have the same situation as I do. Fast forward to a few months ago, there was some sort of a system upgrade in NY that impacted toll billing, which was all fine, they have a payment plan that takes care of it and all. BUT, all of a sudden toll violations incurred on NJ turnpikes flew in the mail. Turns out there is a miscommunication between NJ and NY systems that causes NJ to think that we the NY pay-per-trip pass holders do not have money in the account, which is nonsense because we have a bank account linked to Ezpass that NY takes money from everyday. But despite us explaining the situation to NJ ezpass, they said they cant do anything about it.
  
  It was ezpass's fault that these violations were incurred. Not only do I have to invest time and money to resolve something they did, but they are now saying that we are responsible for these violations even though it was not our fault. I think this is totally a scam.

• Initial Complaint

  Date:09/03/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago, an NJ E-Z Pass customer service agent informed me that I am able to call in, pay my toll amounts, and have "administrative fees" waived. This was explained to me by the customer service agent as a normal practice, without penalty. I was not told that there was a finite amount of "courtesy dismissals." When I recently called in, I was told that 12 is the number of courtesy dismissals given per year, per person. I did not have this information previously. Had I known this, I would not have felt comfortable paying my toll amounts over the phone after the fact. I would like these administrative fees waived due to the customer service agent failing to explain the situation properly and ensuring me that it was acceptable to pay over the phone and have administrative fees waived without penalty. This was inaccurate information provided to me by this business's customer service agent, which is extremely poor customer service.

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have NJ Ezpass. They are trying to charge me 55,000 in administrative fees! I have paid all the toll amounts. They will not answer the phone. I have been trying to call for months now. On hold for 4 or more hours

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the third time my family and I have been charged with fines by NJ EZ Pass. My son purchased a new car and used ezpass - which was fully paid. We were fined because EZ Pass did not recognize the license plate. My son made several phone calls to resolve the issue, stating the tolls were paid and requested the fines be removed. Since my son's ez pass was on my account, I too was being fined each time I went through a toll and I did not realize it. My account is in good standing and all the tolls are paid. I am disputing the $50 per toll penalty on a $2.30 toll. This is discriminatory. I have called several times to resolve the matter and I am left on hold for long periods of time then transferred back and forth between agents all telling me that my son used the 5 forgivenesses they allow for. I will be retaining an attorney if we cannot resolve this matter.

• Initial Complaint

  Date:08/28/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously lived in New York and currently reside in New Jersey. My EZ Pass account is registered in New York and on occassion, does not register when going through tolls in NJ. When this happen, I receive an mail from EZ Pass NJ - which I dispute by letting them know I am an EZ pass customer from another jurisdiction. They then submit the toll to my EZ Pass NY account and waive the $50 admin fee.
  
  Received mails recently where they submitted the tolls to my EZ pass account but has now decided to no longer waive the admin fees. They claim I owe them $650 and counting as I live an travel in NJ.
  
  The point is they know I have the account in NY as they're able to charge for the tolls. I should not be responsible for paying fees because the EZ Pass transponder was not being picked up by the toll machine. It seems ridiculous they would have a policy of charging $50 in the first place but to do so when they know someone has an EZ Pass account borders on robbery
  
  Called them on 8/28 and they mentioned because they waived 12 for the year they could not do anymore. Didn't know there was a limit to waiving fees that should not be charged to begin with and again - I am an EZ Pass customer (albeit in another jurisdication). I should never be "penalized" because the equipment (transponder) does not work
  
  Please contact them to remove these Admin fees from my account
  
  
  Thanks, ****

• Initial Complaint

  Date:08/27/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just want them to state I do not owe them other than tolls which was supposed to be taken automatically from my Tag number which is a pay per trip and I have proof i had money in my bank account. They sent an email stating the EZPassNY system was updated and that caused them to not pick up the tolls. I have statements showing tolls that were picked up during the timeframe that they are charging me for the non-paid tolls. However, my tag is in the same exact spot, so there is no reason why a toll went through 5/19 and 5/21 but not 5/20. That is not an error on my part. So for each toll they added a $50 administrative fee which is why the total is $14xx when the tolls alone are under $150. I already waited an hour and a half at their Newark office who disputed the charges and said they would get back in 10 business days. As of today, I have not heard from them and I sent a message through EZPass before August and still no answer (Your Case # is ****************** The associated E-ZPass NY account is *********).
  The March statement was before their system update and my balance is $0 as it's pay per trip and attached to my bank account. After that their system was being upgraded and not sure what happened there. The toll violations were for some of the tolls but again, my tag is in the same spot and money in my account so there shouldn't be a problem with picking up the tag number.

• Initial Complaint

  Date:08/27/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  charges for toll violations, excessive admin fee, cause no chance of pay. i have nyezpass and new jersey exnorses it by not letting you pay

• Initial Complaint

  Date:08/26/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Expass account and a transponder on my car. I have photographic evidence of the ezpass toll booth not working. They have sent multiple tickets to my house and they keep me on hold for three hours and just cut off the line everytime I try to speak to them.

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned my EZPass tag (mailed 7/18/25 & received on 7/21/25) with a note to close my account and credit my balance. I received an email on 7/31/25 stating the tag was received, but no mention of a credit. I have called numerous times, holding for an hour and unable to reach a rep. I am expecting a credit of $34.95.
  Thank for your attention in this matter.

• Initial Complaint

  Date:08/25/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using NJ Ezpass since 2000 without incident. And of July 2025, I start receiving violation notices for one of my tags. I have been asked to contact the center but cannot get any reply both by email and being on hold for more than 1 hour for days of attempting. I don't believe there is anyone answering phones at the number they provide. I am asking to file a formal compliant as they continue to add violations to my account and I am in no position to stop my travels and am stuck with this system. I am happy to pay the outstanding tools shown on my account, but I am unwilling to pay the violations and want this resolved.