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Business Profile

Toll Booth

EZ Pass New Jersey

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZ Pass New Jersey has 2 locations, listed below.

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    Customer Complaints Summary

    • 798 total complaints in the last 3 years.
    • 191 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an EZ-Pass (****************, NJ E-Z Pass sent a bill of $52.00 to collections for a toll they claim was not paid. My E-Z Pass is active and funds are out-replenished. If their toll reader was malfunctioning and did not read my E-Z Pass, then I should be charged the amount of the toll, not a violation fee. They sent my bill straight to collections.

      The collection agency stated they are familiar with many similar instances where this happens and directed me to call NJ E-Z Pass.

      I have called E-Z Pass countless times and have waited on hold for extended periods of time each time with no answer or way to get through to anyone. I tried contacting them twice through their online submission form and have recieved automatic responses stating that my bill was is with collections and it my request is automatically closed.

      I have been unjustly charged a violation fee, and sent to collections with no way to dispute it. This is an unlawful practice.

    • Initial Complaint

      Date:07/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received several violations in my name but the vehicle does not belong to me. I have disputed the violations online several times. I continue to receive the same violations, now with fees after I disputed them. I have tried to call everyday for the past 2 months and have yet to speak to anyone, as I am in line for a representative and after as long as waiting 2 hours, no representative comes to the line. I am at a loss what to do and I refuse to give anymore money to ezpass, especially when they are not my violations!

    • Initial Complaint

      Date:07/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Your reader is not reading my scanner and I have an up to date account and have it in my windshield. Last night I went through the toll going over the Walt Whitman bridge (July 15th, 2025) and said my ex pass was unpaid. I have an active account and my transponder is in the correct spot. You guys are now doing this just because I’ve had enough disputes to where I have to pay the administrative fee now regardless. I am going to start recording these when I travel through and plan on file a complaint with whatever government agency.

    • Initial Complaint

      Date:07/15/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a NJ EZPass violation for a short drive on the Atlantic City Expressway on May 19, 2025. It stated that I owed a $4.85 toll and a $50 “Administrative Fee”. Per the violation instructions, I completed Section B for Inadvertent Toll Violations and mailed it along with a check for the $4.85 toll. I had no intention of taking the Expressway, but my GPS directed me onto it. There was no toll plaza at the on-ramp nor the exit ramp. Yesterday I received an updated violation indicating that I still owe the “Administrative Fee”. If I don’t pay this “fee” by July 18, 2025 (3 days from today) I “may be subject to a collection agency and the suspension of all motor vehicle registration privileges by the New Jersey Motor Vehicle Commission”. I have tried calling NJ EZPass to discuss the matter but was sent through a voice response maze which did not include an option for my issue. I finally found an option for speaking to a representative in the option to set up a payment plan. That option gave a message that stated they are having phone trouble and the wait time exceeds 40 minutes. It has been over an hour and I have an appointment elsewhere.

      I do not have a record of violations and I try to avoid toll roads. I had a PA EZ Pass account when I moved to New Jersey and there were still funds available on it, however, it was assigned to my prior state license and has been closed due to inactivity. I am being seriously threatened by this demand for payment for what was an innocent error.

    • Initial Complaint

      Date:07/05/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive a Latin notices of $.85 and with a $50. Admin fee. As an expass nj subscriber for over 20 years, with one or two toll violations which were quickly remedied. So my account has been in good standing with a positive balance of approximately $50.Recently, I received 2 violations with a combined total of under $4.00. with an additional $100. In admin fees.Upon calling the service center and a 45 minute hold time I was informed that my bank declined a payment to increase the balance in my account. Naturally, I authorized a payment immediately.Then I receive 2 violation notices which apparently are a disjointed process within the njepass system Contacting e past in general is a labor of futility. After some 20+ minutes I was connected to an agent who was clearly limited in scope and scale of nee pass but did manage to waive the usurious admin fee despite the fact my account was already in a positive standing. I then asked the agent some suestiobs as to how my financial was being managed within njezpass and he was unable to address my questions. Questions that was legally entitled to ask. He then bucket up my call to a supervisor named ******** who with an acknowledged 14 of experience was unable address my question.Summarily she then told me she was forwarding the matter up line that turned out to be a voicemail without a name. I left vm message with a terse content but a time and date. Now awaiting a call back but not expecting sun answer that requires yet anther level of escalation.All that said, it is a July 4 weekend and I'm not expecting immediacy. Come Monday I will.

    • Initial Complaint

      Date:07/05/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is no Cash Full Service booths on the bridge to be able to pay the toll with cash.And when I go online to buy the ez pass, it wont allow me to buy until i pay the violation.I try to pay the violation but it wont allow me to pay it until i receive something in the mail.I should have been able to pay this toll in cash but there are no cash toll booths available.This is very unfair process.

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ez Pass is incorrectly charging my account. The statements provided utilizing basic math do not reflect the toll charge deductions although they claim the balances are negative. Most recently, I paid $20.00 on Sunday, to bring my balance to $18.00 and after less than $10.00 worth of tolls they say I'm in the negative. Even with adding the previous weeks Friday tolls, it does not exceed the balance. The company also continues to close my ticket requests to rectify this without any discussion. All I expect is to have the proper charges reflected in the account.

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a expats account , I still get violations because sometimes the tag does not read . We have a business account and add and remove cars. When I call they said I have to pay all the fees which amount to over $1000 . I will pay the tolls but not the fees because I have a ezpass account Total Violations - $27.55 Fees- $900.00 Violation #T122547416054 T122543919396 T122546330294 T122434952557

    • Initial Complaint

      Date:06/26/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ezpass continues to send me tickets even though I have a Hatem toll pass. The video tolls even show my pass in the window and they still continue to try to give me tickets.

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to change my nj ezpass account to manual replenishment.

      I was unable to delete my credit card on-line nor could I change my account to manual replenishment.

      I tried calling them but its at least a 40 minute wait to speak to a customer service representative.

    EZ Pass New Jersey is NOT a BBB Accredited Business.

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