Reviews

This profile includes reviews for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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EZ Pass New Jersey has 2 locations, listed below.

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  EZ Pass New Jersey

  375 Mccarter Hwy Newark, NJ 07114-2562

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  EZ Pass New Jersey

  420 North 6th Street Camden, NJ 08102

Review Details

• Review fromJaime M.

  Date: 01/24/2024

  1 star
  This company is horrific! I never write a review unless its positive but this calls for action. I could not get through for months.....was on hold for 40 minutes....3 TIMES and then disconnected. I could not log on to the website to update my credit card. I was charged fees and so I disputed them because I HAVE EZPASS....Finally got through and was told that since I disputed a charge I could not add a new credit card FOR A YEAR> and I had to mail in checks.....I mailed in 4 checks for my tolls I owed and they cashed all of them on the same day. One check for over 100$ was cashed and WAS NOT POSTED TO MY ACCOUNT> I dont know where the money went or is currently but I am not sending another DIME to these thief's.Also the way you get someone to pick up is to click the button that says you want to open a new account.....they are certain to pick up those calls.Not worthy of a tenth of 1 star.

• Review fromElenita R

  Date: 01/22/2024

  1 star
  Disgusting my son drives to work 3 times a week pays for the toll and a month later I stay getting tickets that he passed the ezpass lane so I told him get a recipe beciase I was on ft with him 5 times and I noted time and day he paid and I still got a summons to pay for something he already paid for there stealing from people who already paid and Im sick of it Im reporting them asap there disgusting and someone has to put and end to this abuse that they have on drivers and when you call it on the phone for more then 2 hours waiting for someone to pick up there customer ********************** is DISGUSTING who ever is in charge needs to go back to school apparently he or she does not know what they are doing in hiring these people but Im going to call corporate and complain Im also going to go higher then that to make sure they stop the abuse of charging even when you already paid

• Review fromNothmar N

  Date: 01/08/2024

  1 star
  I got a notification to make a payment for a negative balance but when I tried to make a payment online the system locked me out and prevented me from making a payment. The system asked me to call their support number and I called multiple times waiting for more than 45m. Their system is terrible in preventing me from logging in and making a payment and then sending me to collection for being unable to make a payment. Their customer support mentioned they are unable to take any complaints or feedback so their bad business practice will continue. I asked to speak to a manager and of course the manager wasn't unavailable. This is for a $11.12 bill. They need to revamp their system to allow customers to pay their bills no matter if the account is suspended or not.

• Review fromFrancis D

  Date: 01/05/2024

  1 star
  I received several violations with a 50 fee attached for each. I called and was on hold for over one hour. I have an ezpass. They would not wave the fees. This is a complete ripoff. There should be legislation against this.

• Review fromGeo L

  Date: 01/04/2024

  1 star
  Fleecing of ** drivers. Amateur hour and a real s*** show of an organization.

• Review fromJohn C

  Date: 01/02/2024

  1 star
  The whole system seems to be a intentional mess. On hold as I type this for 1 hour and 2 minutes after spending 35 minutes on hold with the Delaware ez pass then being told quickly - DE cannot help because its a ** transponder / puck. The notice came from DE with a notice #, phone # et al... this is very odd. Stopped in the DE ez pass office at the *************** - they said puck works even though I get notices... It works at the *************** location one week and on the same trip it sends a violation at the Dover toll scanning area... same day 45 minutes later. EZ pass has a number of class action lawsuits Currently it looks like the ******** case is the largest.! WAIT as I am typing a recording came on and just said no one is available to help and to call later AND HUNG up @ the 1 hour 6 minute ******* This is my 4th call this month with no answer.

• Review fromJohn B

  Date: 12/27/2023

  1 star
  ** EZ PASS sends violations because I use a ** EZ PASS & ** EZ PASS won't recognize that & Lie by saying I don't have funds to cover a $2.00 toll. Now ** EZ PASS sent my violations to a debt collector. End result is I now have to sue ** EZ PASS for their incompetence.

• Review fromKate G

  Date: 12/22/2023

  1 star
  Based upon my experience, and the comments below, I don't think this is incompetence, but rather graft at its finest. Is this how the state makes money, by making it impossible for anyone to dispute a toll violation? I had the battery in my transponder fail. The other three states either waived or did not charge me an admin fee, but they also had people answering the phones or, their website worked. I have attempted to talk to someone since the end of November without any success. And when I tried to use their website, it told me that my violation number was inaccurate; same violation number that their self service by phone said is valid, but then wouldn't accept my credit card number and at one point read back the expiration date back to as ****** which was six months, and one year different from what I had said. Don't try entering information via your keypad as that doesn't work either they just push you into the queue to speak to a human which never happens. That they continue to have open "telephony issues" sounds pretty phony to me.

• Review fromPatricia B

  Date: 12/19/2023

  1 star
  If I could give less than 1 star I would. Ive been on hold for over an hour and 15 minutes. I have an EZ pass account and submit a dispute that was denied for an unknown reason. No one answers the phone but I get letters threatening collections. My husband also received a ticket for a truck that he sold. We mailed in the deed of sale and they denied it! HOW CAN WE TALK TO SOMEONE?!?

• Review fromAndrea A

  Date: 12/18/2023

  1 star
  ******* that works there in customer ********************** is the biggest c*** I ever spoke to. Ez pass is nothing but criminals charging 50 dollar fees on two dollar tolls after never informing you your pass was empty to begin with. Honestly cant wait for this company to shut down one day. They straight up rob people. The fees arent even legal anymore in ** and yet theyre still charging me fines, goes against my eight amendment right. So much for constitutional rights huh