Reviews

This profile includes reviews for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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EZ Pass New Jersey has 2 locations, listed below.

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  EZ Pass New Jersey

  375 Mccarter Hwy Newark, NJ 07114-2562

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  EZ Pass New Jersey

  420 North 6th Street Camden, NJ 08102

Review Details

• Review fromZain A

  Date: 11/07/2022

  1 star
  They seem to purposely create processes that lead to exorbitant fines. They need to be investigated.

• Review fromYvette P.

  Date: 11/01/2022

  1 star
  Wow, my story is similar, closed account, sent transponders back in August (unfortunately I did not get a receipt). I have called numerous times, waiting on hold for ~1.5 hours each time to speak with someone to resolve this, only to be told its not their problem, that a supervisor will call me back in **** business days. I have called them nearly weekly since August, it is now November. To boot, while waiting for call backs, I received a letter they submitted this to a collection agency. I just spoke to someone who told me to give them my cc # so they can charge me $1 until they find the transponders. They complained they have thousands to go through and if they ever find the 2 I sent back, they would refund me. Given others reviews, I know that will never happen and they will continue to charge $1 every month. How can they hold customers hostage like this, submitting customers to a collection agency? Customers who have been loyal for as long as theyve been in business? They need to be held accountable.

• Review fromRyan F

  Date: 11/01/2022

  1 star
  Every time I call, there is always over a 40min. wait time. It is impossible to talk to someone there. I HAVE an EZPass and use it everyday , yet I still get billed occasionally for missing tolls even though my EZpass is sitting on my dashboard! . It is impossible to dispute anything. THEY SEND AN INVOICE, THEN PUT IT IN COLLECTIONS SO THERE IS NOTHING I CAN DO!!! Absolute scam, terrible company!!

• Review fromRich W.

  Date: 10/25/2022

  1 star
  no way they deserve even a quarter of a star There is no way to contact these people , their phone numbers lead you nowhere, If you do manage to get on hold , they will not answer the phone. they have hung up on my phone call numerous times it is impossible to get a hold of anyone. I just spent an hour and a half to have them disconnect the phone call at 1:30 in the afternoon. Please help

• Review fromSarath J

  Date: 10/14/2022

  1 star
  Sad. I was given a violation for toll not paid. I have the ezpass always on and ensure I see the 'ezpass paid' sign before I go on . Tried disputing it and got rejected claiming that there were one of few reasons. The only possible one could have been they tried to deduct more than that was available and ezpass did not auto recharge as setup. So I manually added more money and disputed. Again got rejected with the same three reasons. No way to talk to someone and explain the issue on their end.

• Review fromKat Y

  Date: 10/14/2022

  1 star
  **ZPass ** deserves zero stars. I returned my transponders on 8/19/22 (with **** tracking number proof of delivery), along with a letter asking **ZPass to close my account immediately and return the balance in my account. Several timesI have tried reaching them by phone, but the music-on-hold wait times have exceeded an hour and I gave up. On 10/11/2022, I followed up with a message using the **ZPass ** online portal. No response. As of this date (10/14/2022), **ZPass ** CONTINUES TO CHARGE MY ACCOUNT $1.00 PER MONTH DESPITE MY RETURN OF THE **** 2-1/2 MONTHS AGO AND MY REQUEST TO CLOSE THE ACCOUNT AS OF THAT DATE.

• Review fromSemion B

  Date: 10/12/2022

  1 star
  the toll, which cost 3 or 5 $, added a 100 administration fee, but I had the device

• Review fromJohn F

  Date: 10/11/2022

  1 star
  A very bad "company"-- abusing their monopolistic power. I accumulated some fees as I waited for EZ Pass to assist me in adding funds to my account due to an error with their website (not an issue on my end). Ultimately, after a long time on the phone, I was assured that I would receive assistance and get an email that outlined my communication with EZ Pass and their lack of action (so that I could reduce the growing penalty fees with the company). A week later and still no email or resolution. I now owe nearly $100 in fees alone and it looks like there's no way around paying out of my own pocket.

• Review fromDewayne B

  Date: 10/09/2022

  1 star
  They don't give you a grace ****** they straight charge you $50 surcharge fee. Some needs to file a class action lawsuit against them, this can't be legal. Companies like this are take a advantage of consumer cause they have monopoly over toll collection no other company to compete with. I had a $2 toll they did read the my ezpass and charge me $2 for toll and $50 surcharge totalling $52.00, they lost they mind send that s*** to collections I refuse to pay that

• Review fromDeirdre O

  Date: 10/01/2022

  1 star
  EZ Pass is truly the worst to deal with. Unbeknownst to me, my credit card was denied and I was never notified in any way. I had a slew of violations in a two week period and had NO FREAKING IDEA! I was in the city for Dr's ************ and visiting family in Queens. I called as soon as I received the violations and after 1-2 hours on hold MULTIPLE TIMES over a week, I finally got through after 1:15 minutes on hold (Yes, I tried using the website but nothing ever worked!) and had the most unpleasant interaction with their agent....she was unhelpful and just plain mean. I will now be paying fines for any future violations that might accrue...AND ITS NOT MY FAULT! The credit card works fine! THEY ARE SO DUMB!