Reviews

This profile includes reviews for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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EZ Pass New Jersey has 2 locations, listed below.

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  EZ Pass New Jersey

  375 Mccarter Hwy Newark, NJ 07114-2562

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  EZ Pass New Jersey

  420 North 6th Street Camden, NJ 08102

Review Details

• Review fromNikolay L

  Date: 02/23/2023

  1 star
  1 hour and 30 min on hold , Terreble service. EZPASS is the worse service ever!

• Review fromGlen S

  Date: 02/15/2023

  1 star
  The phone is just a land line with a 2 minute loop of cheap high school jazz, so DO NOT try the phone, try the website where the violation # does not work so you are forced to pay additional admin late fees, snail mailing seems to be the best option in this case. I took pics of my phone length waiting stamped with date/time. I screen shot the computer where my violation # was rejected. All because these morons got the wrong time (by one second) and wrong lane. My statement shows that I paid the toll one second earlier. KEEP ALL DOCUMENTATION. Even armed with the truth, they will still send to a collection agency. Truly, a government operation!

• Review fromWilliam E

  Date: 02/10/2023

  1 star
  Would not accept my account number, either on-line and via a phone. Same number I have had for decades. Tried calling. Obviously they are either understaffed or feel their customers have nothing better to do and than stay on hold fo 40 minutes plus waiting for someone who may be able to assist. Customer ********************** is a poorly managed operation.

• Review fromANTHONY D.

  Date: 02/09/2023

  1 star
  Fees are completely unreasonable, representatives on the phone are rude and talk over you. A $50 fee for a 50 cents toll. 90% of the time when you call they will keep you on hold and the other 10% they will just hang up on you. It's a scam, they claimed I had a violation when I didn't even own the car I was driving. Awful, awful company. Deceptive, rude employees, dishonest and unreasonable fees.

• Review fromIris Y

  Date: 02/03/2023

  1 star
  ** EZPASS is the worse service ever. I have paid the $2 toll due and they are trying to get additional fees from me. Only couldn't pay because I was in funeral procession, and did not know where the cemetery was located. I was burying my baby brother. I tried calling ezpass I am online for 1.5 hours. I also sent in my brothers obituary with my payment, and they are still trying to get additional $50 from me. If there was a way to leave 0 stars I would. This is racketeering at its best.

• Review fromAnjannette H.

  Date: 02/01/2023

  1 star
  They deserve absolutely no stars. I have called customer ********************** for days only to be left on perpetual hold. I am an e-zpass holder for several years and despite having the transponder I sometimes receive violations. This is a complete and utter SCAM and this company should be reviewed by our legislators and regulated appropriately!!!!

• Review fromDonna D

  Date: 02/01/2023

  1 star
  It is impossible to get a representative on the phone. I have spent over six hours on hold. Twice I was successful after multiple hours to get someone to pick up. Both times the call was dropped. No one calls you back. I am now receiving violation notices due to a stolen temporary tag. I have visited two ezpass offices. I am now being sent to collection agencies and cannot get any satisfaction.

• Review fromMitchell G

  Date: 01/31/2023

  1 star
  I'm surprised this place has not been attacked by an irate customer after hours on hold and no one picking up. They steal your money, will not return an unused balance when you leave the state, delete your account so you can't see its status. Multiple letters to their offices in ****** and ******* have gone unanswered. They need to be arrested and marched to jail.

• Review fromMelissa H

  Date: 01/31/2023

  1 star
  They send out a violation. You try to pay it but you cant online cause there is an issue. Try to call them and I was on hold for 3 hours and never talked to anyone. Very frustrating. They have to be the worst. ** I had no trouble at all.

• Review fromPi M

  Date: 01/27/2023

  1 star
  I tried to add a vehicle online it didn't show in my account. I called the customer ********************** number and waited on hold for 1 hour 19 mins and finally someone picked up. I was then told that the representative who could do this is not available and asked me for a call back number..I hope someone calls! Utter waste of time. EZ Pass customer ********************** *****.PM