Reviews

This profile includes reviews for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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EZ Pass New Jersey has 2 locations, listed below.

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  EZ Pass New Jersey

  375 Mccarter Hwy Newark, NJ 07114-2562

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  EZ Pass New Jersey

  420 North 6th Street Camden, NJ 08102

Review Details

• Review fromMichael S

  Date: 05/31/2023

  1 star
  New Jersey EZ ************** sends you violations for vehicles you do not own. Even when questioning the violation and the picture they submit is of no vehicle I have ever owned. Their customer ********************** is the worse and they dont look to resolve your matter professionally. But this is what you would expect from a failing state where their population is fleeing in record numbers. Idiots.

• Review fromFabio R

  Date: 05/03/2023

  1 star
  Everyone here needs to contact your State representative! This review section is useless!!! BBB should do better! NJ EZ-pass is a criminal organization!!! Their customer ********************** is an absolute garbage! I just contacted my State representative! See where it goes!!

• Review fromGina F

  Date: 04/11/2023

  1 star
  If there was a negative rating, ** EZ PASS would certainly receive it! I cannot believe with the amount of taxes paid to live in this state, the administrative fees we pay for an antiquated system and their finagling to increase replenishment fees when THEY please, there is NO ONE to answer their phone lines. The website looks to be created by a 5 year old (wait a 5 year old today would do better) and monthly statements are quarterly at best! They CHARGE you if you want or need a monthly statement - who does that! Then to top it off and after waiting 58mins for a human voice, the rep puts me on hold and HANGS UP ON ME!!! She hasn't called me back either. New Jersey's ez pass personnel, infrastructure and Governor needs to be changed!!! Bunch of Knuckleheads (quoting ******). Absolutely AWEFUL service!!!

• Review fromJeffrey S

  Date: 04/11/2023

  1 star
  They have suspended my registration for tolls i should've have been charged. i called them multiple times to resolve the issue no response. the manager was suppose to call back nothing. and now my car is impound and nothing i can do until i speak with them. this is one of the biggest inconveniences i ever had.

• Review fromSean L

  Date: 04/10/2023

  1 star
  ** ezpass is such a scam. I have 2 cars with 2 ezpass and i did not know that the car had to be registered but had one of my ezpass on and went to AC twice. For ** toll, ** ezpass told me that since my ezpass was 3 years old that my battery is not good and will send me new ezpass and also told me that my cars must be register to the ezpass now so that even if i do not have the ezpass, it will be charged to your plate and just call ** ezpass and tell them to charge my ezpass for the charges. When i called and told them the situation, they made me pay $200 for the ticket. I paid and now it's the 3rd time they are trying to charge me extra $200 for the tickets for not having ezpass. It ** such a scam what ** ezpass is doing. Customer ********************** act like they're gangsters. I really hope they do something about them.

• Review frommaura m

  Date: 04/03/2023

  1 star
  Ezpass does NOT have anyone answeriing their phones and continue to rack up admin fees without any help to the customer. How are we to resolve a problem if no one is availbel to assit. Clearly an attemp to collect more money without any regard to paying customers.

• Review fromAntoinette T

  Date: 04/03/2023

  1 star
  Just got ripped off for $20 for tags bc E-ZPass put me on ******* (which I would never authorize). They went into my account for a $25 replenishment when I already had over $30 in my account. CS rep. I insisted I set up autopay because my checking account info is on file. It's on file ** I originally had autopay, it was abused + I cancelled it YEARS ago. They are taking $20 for use of my tags which makes no sense at all. This is a total scam. I'm so disappointed rn. Removing all banking information immediately. Buyer beware.

• Review fromLauren R

  Date: 03/27/2023

  1 star
  I have tried calling the customer ********************** line **+ times but I have waited 60 minutes or more each time and since Im a full time student and working full time, I could not wait any long to speak to a representative. I have been charged violations for an issue regarding my e-zpass not working properly and I addressed this multiple times and was told to ignore it but continue to receive violation fees. The fact that I cant even get in contact with a representative to speak about this again is absurd. Updates need to be made to the system of staffing because customers should not be overcharged without being able to receive support to address the issues.

• Review fromCol K

  Date: 03/25/2023

  1 star
  AWFUL company. Trying to cancel an account for my 91-year-old mother who no longer drives. Termination clause in agreement states such cancellation can occur through calling (waited on hold for 2 hours first time; 1 hour second time); faxing (rejected by receiver both times); emailing (no email provided); and returning the pass with letter. I'm trying that now. If that doesn't work, I'm going to cancel her credit card and let them try to bill her. That's probably the only way they will contact me.

• Review fromMichael M

  Date: 03/25/2023

  1 star
  I tried to update my credit card for over a month. They are trying to charge me $4,000 in admin fees for a couple hundred dollars in tolls. Ive been a customer for 10 years. After an hour and a half they finally picked up the phone and told me I cant pay with updated card info until I pay the thousands of dollars in admin fees so my violations will continue to occur. The State is literally stealing money from their residents. Something needs to be done. I cant wait to move out this corrupt state