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Business Profile

Doughnuts

Krispy Kreme Doughnut Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Doughnuts.

Complaints

This profile includes complaints for Krispy Kreme Doughnut Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Krispy Kreme Doughnut Corporation has 188 locations, listed below.

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    Customer Complaints Summary

    • 156 total complaints in the last 3 years.
    • 70 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Old Stale, undersized and deformed, and missing doughnut order. I sent an email message to Krispy Kreme and the store and got no response. I ordered these through Krispy Kreme's online delivery system when our family was on vacation for one of our children's birthday. The doughnuts arrived quickly however, There was one missing out of the glaze box and the custom order box did not have all of our custom order items. Instead, they replaced some of our custom items with old hard stale glazed doughnuts. See in the attached picture the deformed doughnuts and they lacked frosting and inside filing. I would like to have a refund as this was just horrible and not the birthday doughnut surprise we wanted for our son.

      Business Response

      Date: 07/03/2024

      Guest has been refunded. Please see attached receipt. Please remove this complaint.

    • Initial Complaint

      Date:06/20/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order for delivery at the newly opened ***********, ** location on Sunday, June 16th. When the ordered was delivered, it was missing 2 coffees. I called the support number and after several minutes, a replacement order was placed.After waiting for over an hour and seeing that multiple drivers had attempted to pick up the order I called the DoorDash driver the store partnered with and he told me the store refused to give him the order as they told him it had been given out 3 times apparently. He tried to pass them his phone so I could talk to them but they refused.I then called the store and was told the same and then hung up on. I called 8 more times and was hung up on several times as well before finally reaching a manager who issued the replacement drinks after a 3 hour wait.The initial issue was the drinks missing but it was made much worse by the employee who continued to hang up on me all without warning.I want to talk to the district manager in detail about this experience as I have never encountered this level of customer service.

      Customer Answer

      Date: 07/01/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:06/19/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 2 dozen doughnuts through their app to be delivered for father's day. 1 dozen glazed and 1 dozen specialty fathers day doughnuts. The delivery comes and they only delivered the 1 dozen glazed. Called the store and was told to call door **** who did the delivery. Called door dash. They submitted the refunded to krispy kreme because payment was taken by krispy kreme and gave me the # to call krispy kreme. Called kk customer srvc and they said they would submit the request. No confirm # or anything. Now 4 days later nothing, Called kk customer service again informed no update, they would submit another request about my refund for missing dozen doughnuts never refunded. I asked for confirm #, told dont have one, I asked when I would get a response, he said no idea. Said have a good day and hung up.

      Customer Answer

      Date: 06/29/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:06/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/26/2024 date of transaction I paid $18.52. I contacted Krispy Kreme multiple times via customer support telephone line to report a missed transaction and to follow up. **************** agents tell me that they are working on resolving my case. It has almost been a month later and no points have been added to my account. Im looking to be compensated for the inconvenience as well as receive my missing transaction points added to my account.

      Customer Answer

      Date: 06/28/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:06/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April 2024, I participated in a fundraiser at the local elementary school. I paid for two dozen donuts. I presented the email vouchers at the local Krispy Kreme store only to be told that my vouchers were not valid and had been used in the past. I called customer service and they sent me one voucher for one dozen donuts. Since April I have called Krispy Kremes over seven times and inform them that they did not send a voucher for the second dozen donuts that I have already paid for. It is now June 2024 and each time I call Krispy Kreme they tell me my issue has been escalated. I am still waiting on the donuts that I paid for. Since Krispy Kreme is unable to create a voucher, I am requesting a refund.

    • Initial Complaint

      Date:06/15/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/15/24 around 8 am an online order was placed for delivery. It was never received. The delivery service issued a refund to Krispy Kreme. Krispy Kreme would not answer the phone when contacted. Went to the location and a rude manager refused to process a refund despite receiving a refund themselves.

    • Initial Complaint

      Date:06/06/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 12th, 2024 around 11:30am I placed a delivery order online for Krispy Kreme. Upon delivery, I noticed that the driver had given me the wrong order and flagged it to which I was told by the driver to contact the store about my issue. I reached out via online form about my refund request that day and recieved no reply so I followed up that same week. On May 17th, I first called the store twice where I recieved no answer. I then called Krispy Kreme's corporate number where I was told that my case would be escalated. On May 22nd, I called again and was once again told it would be escalated with no confirmation email or any further communication. It has now been 24 days since my original request and I am confused and frustrated by the lack of communication, action, and accountability. For reference, my order number is #********.

    • Initial Complaint

      Date:05/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone used my krispy kreme account to order donuts with my credit card in **, and I live in **. How did they allow that to happen? Also, I need a refund for my money and my points I earned.

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      False Advertising. I ordered The blueberry cake donuts that I have been eating for years.(Always Perfect)After ordering and paying online with a gift card I drove 30 minutes out of my way to pick them up. I arrived at the store one hour after ordering and receiving my recite. I am told that they are out of the blueberry cake donuts. They forgot to take them out of the system and they were sorry. I told the manager that I had a receipt from an hour earlier by email that the order was fllled. I told her I drove over 30 minutes to get there. She didnt care and said she was sorry. I have drove there several times earlier, attempting to pick up donuts which the online website said that were available and were not available at the store. In this occasion, I placed an order for a specific donut one hour before attempting to pick it up. I received a confirmation of the order purchase. I drove several miles out of my way to take possession of the order. The manager said that donuts were never available anyway this makes it impossible for me to order any donuts from Krispy Kreme and even expected they will be available, even after purchase. The manager did not care and was extremely rude.

      Customer Answer

      Date: 06/08/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:05/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday, May 18, 2024, I made an attempt to place an order at the drive-through of Krispy Kreme located at ******************************************. Unfortunately, there were some technical difficulties with the drive-thru intercom system, causing ****, the person taking my order, to be unable to hear me. Consequently, I had to pull up to the window and personally give my order to ****, who seemed visibly frustrated. Despite speaking with the manager, I remain unsatisfied with the responses provided. As a customer, my sole intention was to purchase doughnuts without encountering any negative or confrontational incidents with the food preparer. Therefore, I would like to address this matter with a representative from Krispy Kreme corporate.

    Krispy Kreme Doughnut Corporation is NOT a BBB Accredited Business.

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