Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Doughnuts

Krispy Kreme Doughnut Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Doughnuts.

Complaints

This profile includes complaints for Krispy Kreme Doughnut Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Krispy Kreme Doughnut Corporation has 188 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 128 total complaints in the last 3 years.
    • 54 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today is 8/23/25 at 8:40pm. We pulled up in the drive through and all the lights were on. Online hours said the establishment was open until 9pm. We waited, and no one acknowledged our presence. (Lights are still on). Another car pulled up behind us. I urged my son to pull up to the window thinking maybe the speaker wasnt working. We did, and as soon as we got up to the window, someone turned all the lights off. The car behind us got impatient and drove off. Inside, we could see the slushy machine still on, as well as the computer screen. Obviously, whoever was closing decided they didnt want to serve customers anymore. Lousy service to say the least. We dont get to visit very often, so we were very disappointed at how we were untreated.

      Business Response

      Date: 08/24/2025

      Guest has been emailed and apologized for the inconvenience. We are sending this guest a Free Dozen for the inconvenience and the issue has been sent to the District Manager to address. Please review with this guest and Close this case.

    • Initial Complaint

      Date:08/16/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled an order for a ******************************************** and was still charged $93

      Business Response

      Date: 08/18/2025

      Guest has been emailed and apologized to for their inconvenience. Guest has been refunded their money back please verify with guest and close this case.

    • Initial Complaint

      Date:08/15/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stopped in store at 3:45 pm on Thursday to purchase the 1 doz and get a doz. I was told they didn't have any glazed doughnuts at the time, that it would be about 30 minutes. I left and went to another store and came back 1 hour later still no glazed doughnuts. My family and I waited for 2 hours (6:16 pm) for glazed doughnuts. We were told the person who usually does this job had been terminated. This is inexcusable for someone to wait this long , we were not offered a drink, free had dozen or anything. The doughnuts were fresh but half glazed, which changed the taste of the product. I know things happen but this is not good at all. I spent my hard earned money for my desert for the rest of the week and it wasn't good at all. i highly disappointed!

      Business Response

      Date: 08/15/2025

      Emailed guest for inconvenience and guest has been refunded. Please verify with guest and close this case.

      Customer Answer

      Date: 08/16/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:07/29/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December, I bought $263.84 in donuts, tried repeatedly to enter the receipt on the Krispy Kreme website to get my points, there was an error every time: "Unable to process this transaction. Please check the location, date of visit, check number, and subtotal from your receipt and try again." This month, on July 16th, I spent $53.46, then tried to enter that receipt -- same error. All info entered correctly, repeatedly. I called your corporate office in December, was told someone would get back to me, never happened. I still have both receipts, see attachments, and I would like someone to call me with a resolution.

      Business Response

      Date: 07/29/2025

      Guest has been emailed and apologized for the inconvenience. Points have been added to his Rewards Account. Please verify with this guest and close this case. Thanks

      Customer Answer

      Date: 07/29/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.  Krispy Kreme customer service responded very fast. 

    • Initial Complaint

      Date:07/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Krispy Kreme has a BOGO $1 deal going on today 07/27/2025. No money was spent. Business hours state they are open for business at 6am to sell donuts, coffee, etc. The dispute is they state they are open but no product available. They are sending emails and posting on social media promoting the donuts but fail to actually provide any. When a call to a manager is made, no help/support was given only ***** customer service. No attempt to resolve this issue has been made. Not even an apology over the phone was made, the manager was verbally inappropriate. Advertisement was posted all over instagram, ******** and I received multiple emails about advertising all on 07/25/2025. The company states offer available on (07/26/25-07/27/25).

      Business Response

      Date: 07/28/2025

      Guest has been emailed and apologized for the inconvenience. Guest had 2 Dozen added to her Rewards Account for Customer Satisfaction. Please verify and close this case.

      Customer Answer

      Date: 07/28/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. 

    • Initial Complaint

      Date:07/19/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered online during normal Business hours and paid. Arrived at location and went through drive through, they would not come to the window so we went inside where the door was unlocked and they proceeded to tell us they were Closed after we had already placed and paid for an online Order

      Business Response

      Date: 07/21/2025

      Guest has been emailed and apologized for the inconvenience. We have refunded the is guest their money back. (See Attachment) Please verify with guest and close this case as resolved.

    • Initial Complaint

      Date:06/26/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

       

      krispy kreme did send a mastercard with ***** to respond to my complaint. This occurred after 7 phone calls and 19 days waiting for a response. I do not think this is good customer service and they did finally respond to my inquiries.

      Sent from ***** ***** (*******************************************************************************************************)

      Customer Answer

      Date: 06/26/2025

      I usually only give 5 star reviews. I visite Krispy Kreme on 6/7/2025. We were not greeted, the counter person was rude, we did not get the donuts we ordered, and we were charged for upcharge donuts that we did not receive. We discovered this after we had driven 30 miles. I tried to call the store, and received no answer. I called ************ number a total of 7 x starting on 6/7/25. I did speak to **** a manager in the customer service department who spoke over me, interrupted me, was condescending and did not give me answers on when this issue would be resolved. I asked that if this issue was not going to be addressed, I could accept this, and I wanted a truthful answer. No one could give me an answer . The canned speech that I receive is: "I will forward your concern onto management." No one can tell me when or if any action will be taken. Krispy Kreme treats customers horribly and they do not respond to customers seeking reasonable accomodations for poor service /or receiving the wrong product. I have never been treated so poorly by a business. I did receive a coupon for 12 glazed donuts, but that was not the problem. And the misleading treatment I have received is not acceptable.

      Business Response

      Date: 06/27/2025

      Guest has been emailed and apologized for the inconvenience and refunded $40.00 through an E-Gift Card. Please verify with guest and close this case.

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/15/2025 I purchased 2 items from Krispy Kreme in **********, 2 separate transactions. I purhcased a $20 gift card. I attempted to pay in cash and the business refused my 100 bill. They state policy is no bill over a 50. There is no signage with this policy nor was management helpful in offering an exception. They did not attempt to use a money pen to check the bill. Management was dismissive, but took my contact information and said that the owner would contact me. They did not contact me as of 4 days later. There is no resolution and it is not acceptable to take valid american currency that I work hard for.

      Business Response

      Date: 06/25/2025

      The Franchise Director is reaching out to guest to resolve this issue. Please verify and close this case.

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sunday 6/22/2025 at just after 9 am I went to the Krispy kream on ****** blvd Warner Robins ga. Rude cashier charged me twice on my debit card, when I saw it on my bank later I called and was promised it would drop off. It did not. I shouldnt have to chase my own money. I have been charged over 60 dollars for 2 dozen donuts. I am not going to let this go. I want a refund.

      Business Response

      Date: 06/27/2025

      Guest has been emailed and apologized for the inconvenience. We have emailed the guest an E-Gift Card for his refund of $32.00. Please verify with guest and close this case.

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been unable to access my Krispy Kreme account since 10/2024. I log in via ********************* and have been getting an error message telling me my account does not exist. But it does and krispy kreme agents are able to pull my info. up and see my account. I have contacted Krispy Kreme customer service MULTIPLE TIMES and have not had my issue resolved. Each time, the support person over the phone says they will escalate it to their manager to unlock my account and I should receive a fix or response in under a week, however after ending the call, I never receive and response and my account still remains locked or says it does not exist. I have almost ****** points i can't use and have made many trips to krispy kreme now and had to pay cash for it, and recently I had my birthday reward expire during this period. The only email I have recieved aside from promotional emails was this week and its an email stating my account rewards points will expire in less than a week. I have a very significant amount of rewards on my account totalling almost ****** points! I havn't been able to use them for 8 months now while I have been waiting endlessly for an email I probably won't ever recieve. It is upsetting to hear that my issue will be taken care of but it never happens. The last supervisor I spoke to told me they will get this taken care of not to worry i would recieve an email to reset my password but I never received the link. It is so extremely disappointing to still be experiencing this issue after over 8 months now with ZERO communication on their part though I have called and spoken with a representative a minimum of 20+ times now with no response. I just keep repeatedly being told I will recieve an email within a week.....8 months later I'm still waiting....

      Business Response

      Date: 06/17/2025

      Guest has been emailed and apologized for the inconvenience. Account has been reset with access to use and ****** Rewards Points have been added for customer satisfaction. Please verify and close this case. Thanks

    Krispy Kreme Doughnut Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.