Business ProfileforKrispy Kreme Doughnut Corporation

Just picked as half-dozen doughnuts and two white milks from the Krispy Kreme drive thru in ********** **. The milks were not expired by their expiration date but one of the milks was very obviously rancid when smelling it before I took a sip. I thought, well it isnt expired, It must have been part of a case that was left out of the cooler (or in the sun) for too long. I went back to just get my money back for the milk. I handed the milk to the drive thru attendant (who was very helpful) after explaining the situation. Then, *****, the manager comes over to investigate the situation. Her thorough detective work of taking a sip of the milk left her with the conclusion that the milk wasnt bad. Ladies and gentlemen, that milk smelled like a wet tarp that had been sitting in water for about 6 months. It smelled more like mushroom than milk. She quickly dumped it out most likely because she knew that a cooler full of rancid milk that are being handed out to paying customers is not a good look for a manger.The other milk did not smell like that. Long story short, she wouldnt give us a refund, instead gave us another milk. I told I just wanted a refund, not another potentially rancid milk. She knew that milk was bad and was trying to get rid of it before the expiration date so she didnt have to annotate it as a loss. She definitely didnt want to give a refund, because then she may have to explain to someone at a higher echelon, why she gave out certain refunds. Again, if wouldnt be a good look from upper management for *****, the manager at Krispy Kreme on ************** in ********** **, to be handing out rancid milk to paying customers. So I see why she may want to keep it quiet, but its not right. I think the way she handled it by quickly dumping out the milk and then turning around and saying the milk was fine sounded a bit dishonest and she wasnt very good at hiding it with her facial expressions. $2.50 milk isnt worth diminishing your brand image.