Complaints

This profile includes complaints for Krispy Kreme Doughnut Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Krispy Kreme Doughnut Corporation has 188 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Krispy Kreme Doughnut Corporation

  PO Box 83 Winston Salem, NC 27102

• 

  Krispy Kreme Doughnut Corporation

  2800 Pio Nono Ave Macon, GA 31206-3102

• 

  Krispy Kreme Doughnut Corporation

  1502 SE Walton Blvd Bentonville, AR 72712-3723

• 

  Krispy Kreme Doughnut Corporation

  6626 East Superstition Springs Boulevard Mesa, AZ 85206

• 

  Krispy Kreme Doughnut Corporation

  2146 Leghorn St Mountain View, CA 94043-1606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/22 online order was cancelled. Gift card used was not refunded. Phone support is useless. Guy has no idea how to help. Can't get ahold of anybody else.Order #*****************

  Business Response

  Date: 01/23/2025

  Guest has been emailed an apology and refunded his $25.00 dollars. Please verify with guest and close this case as resolved.

  Copy of Refund has been attached.

   

  Customer Answer

  Date: 01/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through the drive thru of Krispy kreme January 6 around the 4 ******* hour. Order 1 dozen assorted doughnuts, paid and left. Got home to eat some tasty treats and the doughnuts were hard, old or not soft to the touch. I immediately looked up the number in ****** and called. For 10 minutes, I called No one answered. I called the next day still no answer. I reached out to customer care with my concern. She was very understanding and issued me a voucher. I told her that i really wanted to do a refund and could i take my doughnuts back for one and she told me to do so. By the 9th I made a trip to the doughnut shop with the full order to speak with someone about my concern and a refund. Spoke with ***** and he told me I couldn't get a refund cause, it has been 2 days! When I explained that i stayed far and i called for 2 days with no answer, he then said, "it would make the register short". I told him, "I don't understand", so he got his supervisor ******** and she told me they couldn't do a refund. When I started to explain how I was inconvenienced with going home with some hard doughnuts (some were not as hard as other) and trying to call them, but no answer for 2 days (she was listening and nodding her head in understanding, which is proper to do when a customer has a complaint) ***** started raising his voice and said, "Well, were not going to go back and forth and get into it!" ******** had to put her hand up to his chest to calm him down!! By me being a woman of 54yrs I felt disrespected and hurt, my hands were shaking because I did know what was next. I told him that I was a paying customer that got a order that was not good and I called the same day and days after but no answer and made a trip all the way back here with the full order and receipt, and for some reason, IM WRONG! After getting nervous I left and left the full order with them. I'm hurt cause I feel like I did everything right but some how I was wrong. BBB PLEASE HELP me receive a refund

  Business Response

  Date: 01/21/2025

  Apologized to the guest and sent an E Gift Card for $20.00 for her refund. Please verify with Guest and close case.

  Customer Answer

  Date: 01/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:01/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, On January 14, 2025 I ordered x1 Pop-tarts Dozen and x1 ******************* (order number # *****************) from an online order. The location is ********************************************. I got a notification of a picture of my order and it was only one box of donuts which was the Classic asst. ****** Very disappointed. I called the store twice, the first time I called a male employee and he helped me and told me to come to the store and pick it up and apologized. The second time I called it was a female employee named, August, I asked her if it was possible to get my donuts that was missing delivered. She told me, No? we dont do that here with an attitude. I then asked, why we paid for someone to delivered our order. She then patronizes me on the phone saying Uhh this isnt ********* we dont do that here urgh. I then asked her what her name was and she disregarded what I asked and said, I wont even be here by the time you come here. I once again asked her what her name was and she said August.I enjoy coming to my local Krispy Kreme however, first the donuts were missing and your employee exhibits unprofessional behavior. I am very disappointed with this incomplete order and poor customer service. I request a resolution.

  Business Response

  Date: 01/14/2025

  Guest has been refunded all her money back for the inconvenience. Please verfiy with guest and close case.

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is for Krispy Kreme *************************************************************** I have never been so humiliated before in my life! I went thru the drive thru to this location to use a free dozen coupon that I received from corporate in December 2024 that is valid thru June 2025. I received the coupon because of a complaint I filed when I previously had an issue at this same location. I presented the coupon to the cashier and he stated that it did not work so he needed to get a manager. Manager ****** came to the window and asked was this a call center coupon. I did not understand what he was talking about so I told him no because this came from corporate thru email from an online submission. He scanned it and stated that it did not take. I advised him that the cashier had previously scanned it. ****** kept trying to scan it and stated that it wouldnt work because it had already been used. I explained to him that it had not been used. I had never been back to Krispy Kreme since I had an issue. He told me that he does not appreciate me lieing to his face about using it. I was baffled and could not believe my ears. I asked him if he was calling me a liar and he boldly stated yes. He went on and on from there and just kept calling me a liar. I asked for his name and he gladly gave me his first and last name ****** ******* the general manager. I told him that he will be hearing about this again. ****** is a very rude and nasty individual. The way he acted lets me know that this is not his first rodeo being rude and nasty to customers. This is unacceptable. My kids witnessed a grown man and nasty individual call their mother a liar. That is very sickening and I pray no other person has to deal with him. The public should not have to deal with someone like this. I will also be reaching out to corporate office.

  Business Response

  Date: 01/14/2025

  I emailed and apologized for the inconvenience. I forwarded her information over to the District Manager to contact her. Please verify with guest and close account.

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. I will be waiting to hear from ********. Thanks!

• Initial Complaint

  Date:01/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from Krispy Kreme to my registered email address on 12/30/2024 for two dozen donuts for $20.25 with $0 Delivery, for which I still have the email to show. The ad stated this offer would only be valid thru Wednesday 1/1 prompting me to go ahead and order it that day for delivery around 5:15pm when the kids were expected to arrive. Around 5:12pm I received notification the delivery driver (*******) was approaching and would leave the order in 'a safe place'. To avoid any confusion I had my son get to the door to retrieve the order, where he had just missed the driver who ultimately sat the bag in front of the door and snapped the picture of exactly what my son immediately came and showed me which was a bag containing only one dozen. Furthermore, I have the photo where it can be clearly seen there is only one box so that is/should not even be an issue of debate. I immediately made contact with the driver to let them know there was a box missing and provided verification via my receipt of what the order was supposed to include and what I paid. Furthermore, Krispy Kreme is well aware of their own offer/promo they had put out, which should have resulted in their cooperation with resolving this matter. Yet, the driver claimed to have gone back to the location and instead ended up having a quarrel with them and ultimately never received the other half of my order. This same type of shady activity has occurred not once but twice within a short period from this location, which lends one to believe now that it's an intentional plot to have people order & pay for their advertised promotion for them to just ultimately end up shorting them. Then even more disgracefully suspicious is I've been calling and emailing them for the past two days regarding this situation, yet no one is answering the phone on location nor responding to the email. This sort of deliberate scheming that it appears this company is engaging in & carrying out needs to be stopped.

  Business Response

  Date: 01/03/2025

  Guest was apologized for the inconvenience and refund her money back. Please verify this with guest and close case.

  Proof of refund attached.

• Initial Complaint

  Date:12/14/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 3 $25 gift cards from *******, went to Krispy Crme on **************** in ******** ** to redeem them. Got 4 dozen assorted, 10ct dots, and a lemon donut. Total was $78.78, when I presented my e-gift cards to the cashier ******* at the window she said I could only use them for plain glazed. I said no, these are gift cards and they have an e gift card number on there she can type in. Another lady stepped in and snatched the paper out of Desirees hand and said she needed to enter these manually and goes to type it in and said Nope, Im not taking these and came back to the window and said the system was down handed me my paper and walked away. ******* said the system has been down and they arent taking any gift cards and pointed to an old crusty sign on the window. I didnt appreciate the attitude, I didnt appreciate the fact that they didnt let us know that until we got to the window (after waiting 15min in the drive thru line), and I dont really believe it was true. It really seemed to me like she was too lazy to type in the 3 numbers on the screen and forced me to use my credit card when I have 3 perfectly good e gift cards to use. For resolution, I want my card refunded the $75 that would have been used on the following e gift cards :1. 6310 7240 5486 9651 2. 6310 7240 5489 5313 3. 6310 7240 5482 4291 Transaction was today 12/14/24 at 7:16am and the receipt is included below.

  Customer Answer

  Date: 12/24/2024

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 01/06/2025

  We have emailed the guest and apologized for the inconvenience. Our Systems were down due to Cyber Attack for the whole month of December. We are not able to refund her due to purchasing her E-Gift cards through a 3rd party Vendor. She will need to contact *******. We did offer her 3 Free Dozen for Customer Satisfaction.

  Customer Answer

  Date: 01/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:12/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 11th, around 8:30 PM I arrived the shop at ************************************, and presented the "3 FREE Original Glazed Doughnuts" birthday offer in order to redeem it. After the employee prepared the doughnuts, I proceeded to the checkout. However, I was informed that due to a technical issue with the computer system, the offer could not be processed.I asked to speak with the manager and explained that I had traveled a long distance and requested that she honor the offer manually. I politely asked her to provide me with the three doughnuts as advertised. Unfortunately, she responded with cold indifference and loudly rejected my request. Even though other staff members suggested methods to process it manually on the computer, the manager insisted on not to proceed it. To my shock, she proceeded to take the doughnuts away and discarded them in front of me, with a mocking look, all while other customers were watching.This was the most unpleasant and humiliating experience I have ever had at Krispy Kreme. Not only was I treated with disrespect, but also an unnecessary food wastage. Such behavior is completely unacceptable and reflects poorly on the reputation of your ******* hope you will take this matter seriously and take the necessary steps to ensure that no other customer has to go through such a degrading experience. I look forward to your prompt response and a resolution to this issue.Thank you for your attention to this matter.

  Business Response

  Date: 01/06/2025

  Guest was emailed and apologized for the inconvenience due to our system being down for the whole month of December due to Cyberactivity. Guest was emailed 2 Free Dozen of Assorted Dozen that was added to his Reward Account for Customer Satisfaction. Please verify and close case. Thanks

• Initial Complaint

  Date:12/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordering online has been unavailable for days if not longer. I think this is ALL locations although the *********** ******* location is full of bad bad nasty rude mean attitudes and it is tiresome. I just want to order online and come to the pickup window so I don't have to go inside and put up with these attitudes anymore. I'm a nice person. I don't ask for this hatefulness. They need to fix their online ordering system!

  Business Response

  Date: 12/09/2024

  Apologized to guest for the inconvenience caused and sent guest a link to sign up for 1 Free Assorted Dozen. Please verify with guest so we can close this complaint out.

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at Krispy Kreme November 30, 2024. I tried to use my rewards app, but the store said there system was down. It's been almost two weeks, and I still haven't received my points for my visit. I'm not happy, and customer service is giving me the runaround. I just want my points that's it.

  Business Response

  Date: 12/09/2024

  We have emailed the guest with points have been added to their Rewards account. Please verify with the guest so we can close this guest.

• Initial Complaint

  Date:12/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1, 2024, ********** passed an "Honest Pricing Law" ( ***************************** ) entitled SB 478 and I believe Krispy Kreme is not currentlyin compliance.On Dec 3, 2024, I went to the location in *************, ** to buy a donut for my child. They picked out the new "Grinch" donut and the price on the tag was $3.09. When we went to the register, they charged $3.59 and claimed the tag had additional text about an "upcharge." The font on thetag is so tiny, I needed to take a photo then zoom in to view: "40c upcharge each in dozen." We bought 1 donut and the price went from an advertised $3.09 to $3.49 with NO option to ever purchase the donut at the posted price of $3.09. I pointed this out to the employee at the register and they advised pricing is set by the corporate office. The register showed $3.59 for the donut and at first, I thought theadditional 10 cents was tax and later when I received a receipt, there was no tax listed. Instead, the total for 1 donut advertised at $3.09 in the display case is now $3.59.The manager wasn't available and I left the store feeling victimized.I plan to share this same information with the ***************************'s office.A photo of the price tag and my receipt are attached to this complaint.

  Business Response

  Date: 12/05/2024

  The Shops in ********** are Franchise locations and are not owned nor operated by our corporate offices of Krispy Kreme. We apologize for any inconvenience this may cause you.

  Customer Answer

  Date: 12/05/2024

   I am rejecting this response because:
  
  Please provide the owners name and contact information.
  

  Is the pricing signage provided by Krispy Kreme corporate office?

  Does the corporate office support the use of upcharge on its products?

  This practice is misleading and degrades the brand as a whole, will you be reaching out to the owner for correction?