Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Take 5 Oil Change has 92 locations, listed below.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #147

  591 Canton Rd Akron, OH 44312

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/23/2025 ****** change $58.84 I went in for an oil change and the mechanic, *******, caused an arc by touching the starter with the oil filter wrench, FRYING the **** which is the brain of the truck. ******* shocked himself and even acknowledged that HE WAS THE ONE WHO DID THIS TO MY TRUCK. Now my Truck is a paper weight because the *** for my truck has been discontinued and can't be replaced.I spoke to another mechanic who said he could upgrade the system for $2500. Take 5 Corporate has been useless, and I am getting the runaround. The manager, ******, said to take the truck to a mechanic and get a diagnostic, and Take 5 would open up a case with Corporate to assist. So I took the truck to a mechanic as instructed by ******, and I was also instructed to do so by speaking with ***** from customer service, who opened the case. Within less than 24 hours, the case was closed before I could even get the diagnostic back and send it to corporate as instructed. NOBODY AT THIS LOCATION OR COMPANY WILL TAKE RESPONSIBILITY FOR DAMAGING MY TRUCK BEYOND REPAIR. I am a 100% DISABLED VETERAN, AND THIS HAS PUT A STRAIN ON MY LIFE AND FINANCES. The business won't return my emails or calls. No one has even acknowledged that Take 5 damaged my truck beyond repair.

  Business Response

  Date: 07/16/2025

  Hello,

  Please see attached document regarding your claim. 

  Customer Answer

  Date: 07/16/2025

   
  I am rejecting this response because: Take 5 is BLATANTLY LYING about what occurred when my truck was in their care. The mechanic, ******* DID INDEED GET SHOCKED because he cried out and said he was shocked and that's how I knew he got shocked when the arc occurred. He is the one who told me. He ALSO SAID THAT HE KNEW THAT THE ARC HE CAUSED COULD CAUSE DAMGE TO THE ***** OF MY TRUCK. Where do you think I got all of this information? I got it directly from Take 5s mechanic. I left my truck overnight because it was too late to do anything else. My truck was dead after this happened. When I went to get a new battery from Autozone the next day, Autozone said the battery was weak, BUT NOT DEAD, but they would still replace it if I wanted to since it was still under warranty. I took the battery back, Take 5s mechanic put the battery on and the BRAND NEW BATTERY STILL DID NOT START MY truck. Its not a battery issue and it NEVER WAS A BATTERY ISSUE. The arc, caused by Take 5s mechanic, *******, blew the brain of the truck. ******* knows it, the mechanic knows it, I know it, and Take 5 knows it. I am a disabled vet on a fixed income and you have just blown my mode of transportation and now you wont even take responsibility for your actions. 
  
  

  Business Response

  Date: 07/21/2025

  Hello, 

  I apologize this is not the outcome you were expecting. If you would like to appeal the decision, please provide any additional information or evidence to support your claim to the District Manager. His email is attached to the denial letter. 

  Thank you, 

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/14 I took my vehicle for an oil change to Take 5 in ****, **. During the oil change, my skid plate was not properly re-attached to my vehicle. After I left Take 5, my skid plate started scraping against the concrete. I brought my vehicle back to Take 5 and the staff apologized and said that they would fix my skid plate. They screwed the skid plate back on, and told me that I was good to leave. A few miles later, my skid plate came unscrewed again, and started scraping against the interstate. When I got home, I called the corporate office and filed claim number T5C-046142. This claim was declined, and I was sent a letter stating that my skid plate was already damaged upon arrival at Take 5. I advised that there were no notes of such damage on my receipt. I also advised that, if my car was damaged upon arrival, their team would have had knowingly let me leave their facility twice in an unsafe vehicle. I was assured that this is not company policy.On 6/3, I was contacted by district manager ******* *****. ******* advised that Take 5 would cover my damages and that I would be reimbursed for a replacement skid plate if I were to schedule a repair. I scheduled repairs to my car on 6/13, and afterwards I sent the invoice via text to *******. ******* responded that she would send this to her team so I could be reimbursed. I have since followed up several times with texts and call to *******, and I have not received one call or text back in the last month. I have called the corporate office several times as well, and have been advised that ******* would be contacting me. It has been a month since my last correspondence with *******. It has been two months since Take 5 damaged my vehicle. I didn't want to have to file a complaint, but I am being blown off and this has become my only recourse.I am seeking a refund for $314.86 in repairs and $192.45 for my visit to Take 5 that resulted in damages. I can provide proof of receipts/calls/texts as needed.

  Business Response

  Date: 07/15/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I see the claim that was filed. Could you please send the invoices and any other documentation that you have for this claim to ************************** and title the email with your BBB complaint number. 

  Thank you, 

  Customer Answer

  Date: 07/16/2025

   
  I am rejecting this response because:  ***** has responded, but resolution is still pending.  ******* no longer works for the company so ***** is confirming the next steps that the company is taking.  I am not unsatisfied with ******* response, but I cannot close out this case until resolution is determined.
  
  

  Business Response

  Date: 07/21/2025

  Hello, 

  Apologies for the delayed response to your complaint. We will have ***** follow up with you as soon as an update or any new information around the claim surfaces. 

  Customer Answer

  Date: 07/22/2025

   
  I am rejecting this response because:  it sounds like this is going through another claim review?  The claim was originally denied with a note stating that the damage to my skid plate happened prior to visiting Take 5.  After speaking with ******* (a Take 5 employee at the time), it was agreed that there was no documentation noting any prior damage.  Furthermore, if my skid plate was truly damaged prior to arrival, the Take 5 team would have knowingly allowed me to leave their facility in an unsafe vehicle, after removing a damaged skid plate, completing an oil change, and re-attaching the skid plate twice.  I was assured that this is considered dangerous and absolutely not the policy of Take 5.

  I had my vehicle repaired based on the direction of a Take 5 district manager.  I understand that she no longer works for the company, but I don't understand why this is so difficult.  I have provided a receipt showing that there was no damage noted on my vehicle before the oil change.  I have also provided screenshots of text conversations with a Take 5 district manager advising me to have my car repaired, and assuring that a refund for repairs and visit would be issued.  The amount of time everyone has invested into a roughly $500 refund is absurd.  It's been over two months and dozens of phone calls/emails/text messages at this point.  This all seems extremely ***** considering the damage clearly happened at Take 5 and I was instructed to get my car repaired.  What is there to investigate here?

  Business Response

  Date: 07/28/2025

  Hello, 

  We apologize for the frustrations and inconvenience for this claims process. Our teams have to do their due diligence with investigating the claim. The Fleet Response team will now be the main point of contact for this matter and will be assisting you regarding this matter. Please reach out to them for the next steps for the reimbursement process. 

  Thank you, 

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my oil changed at the ******************* location in early 2025. In June 2025, I returned to the same location to get my routine oil change only to find that my oil plug was stripped. The tech asked me who changed my oil last to my surprise as they were the last shop to change my oil. The manager retreated and came back after the oil change to say I think I fixed it with a new plug. Suspicious about the fix applied, I took my vehicle to my normal service garage to ask them to inspect my oil pan. They concluded that my oil pan was damaged and gave me a quote for repair. I took the quote to Take 5 and the manager said he submitted my claim to Fleet Response. To this day, after several calls back to the shop, I have yet to hear from either Fleet Response or anyone at Take 5. The district manager **** has claimed that he has called me but I have heard nothing and he left no messages if he did call. I am still looking for a resolution.

  Business Response

  Date: 07/15/2025

  Hello, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. I have put in an escalation on your claim. 

  Customer Answer

  Date: 07/15/2025

   
  I am rejecting this response because: this is the same response I have been receiving from the people at the local shop. To be clear...I know the process and have been patient with the process. I know that either Fleet Response and/or the district manager (whoever that is ) is supposed to contact me about the claim. I filed this complaint because I have had ZERO contact from either. To date, I have received no phone calls or messages and no emails. I have called the local shop no less than 6 different times and have heard the same thing. I feel for the manager there as he has done all he can do. I am asking Take 5 to please take some action as my oil pan needs to be replaced sooner than later and Take 5 seems to have breached their duty of care as they damaged my oil pan during a routine oil change. I am trying to resolve this at the lowest level possible without any further escalations, but Take 5 is making this very difficult at this time. I am disappointed in the way that this has been handled as this is NOT the quality of service that I am used to receiving at my local shop. 
  
  

  Business Response

  Date: 07/24/2025

  Hello, 

  I am reaching out to note that we currently do not have an update from the team but wanted to respond to keep this complaint open. 

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8, 2025, I brought my 2012 ***** S60 T5 to Take 5 Oil Change on ********** in ********, ** for a standard oil change. Shortly after the service, my vehicle began leaking oil and became undriveable. I discovered a significant oil spill and potential damage under the hood, which was not present before the service.I contacted the location and customer support immediately. I also submitted an email along with photos of the damage, but I have received no communication or resolution since. My vehicle has been sitting idle for days, and this delay has caused me hardship and left me without transportation.I am requesting that Take 5 acknowledge responsibility and reimburse the costs associated with any necessary repairs. I am also requesting formal communication from a corporate or district-level representative to resolve this matter as soon as possible.

  Business Response

  Date: 07/15/2025

  Hello,

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your complaint. The experience you had is not what we want to exemplify as a company. I see that there has already been a claim filed with our **************** team and there has since been a response from the District Manager and that communication was sent to you. I have attached that here just in case you did not receive it. 

  Thank you, 

  Business Response

  Date: 07/16/2025

  Apologies. Here is the right attachment.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After oil change car would not start.Spent nearly two hours attempting to Resolve issue. Car was not running properly after oil change. Check engine came on. I was told by manager Fresh that he will file a claim on my behalf That never happened. I contacted corporate they advised me that they will have area director to contact me. That never happened. When I went back a week later I was told to take to auto repair shop to have repair done and they would return? Courtesy check cost 145 dollars I paid. The repairs will cost $237.00 Im not going to spend anymore money because of negligence on the part of Take5

  Business Response

  Date: 07/10/2025

  Hello, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

  Customer Answer

  Date: 07/10/2025

   
  I am rejecting this response because:
  You never answer your phone and the store manager had assured me it was being taken care of. Meanwhile Im driving a vehicle damaged by TAke5. Your constant delay tactics is very troubling. My truck was in perfect condition until your technicians including store manager touched it and now I have to find a way spend more money to get an attorney involved 

  Business Response

  Date: 07/13/2025

  Hello, 

  I do apologize for the delay. I have put in an escalation to the District Manager and the Claims Team to get us an update on this claim as soon as possible. 

  Customer Answer

  Date: 07/16/2025

   
  I am rejecting this response because:
  
  

  Customer Answer

  Date: 07/22/2025

   
  I am rejecting this response because:
  
  

  Customer Answer

  Date: 07/28/2025

   
  I am rejecting this response because:
  
  I brought my vehicle into the Laplace location to have a routine oil change. However, after two hours with four technicians working on my vehicle including the store manager. My vehicle started stalling and the check engine light came on on my 2015 GMC Canyon. I was advised to take my vehicle to an automotive repair shop get a diagnostic and a claim would be filed with corporate. That never happened my vehicle was broken by take 5 and they are not taking responsibility for this issue. I want to settle this matter before having to file with small claims court.

  Desired Resolution:     
  Repair

  Business Response

  Date: 07/28/2025

  Hello, 

  We have gotten notification that the District Manager has approved of the reimbursement of the ********* invoice. We will be getting it sent to our team for reimbursement. 

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: ******************* Pan ******************************* on July 5Dear Take 5 Customer Service,I am writing to formally report a serious issue following a service at your location on Saturday, July 5, for my 2013 ***. I brought my vehicle in for a standard oil change, along with cabin and air filter replacements, and opted for the top-tier oil change ********** the time of service, my vehicle had no known oil leaks, and no oil stains were ever present under the car. However, the next morning, I discovered a significant oil puddle under my vehicle in my driveway, clearly indicating a leak resulting from the service performed.Upon completion of the oil change, your technician briefly mentioned that the oil pan drain plug s**** thread was worn and could not be fully tightened. This crucial detail was only shared after the service was completed, and the vehicle was handed back to me without any resolution or warning of the potential damage or ******* is clear that during the service, the technician stripped or damaged the oil pan threads, resulting in the leak. This is not only poor customer service but also negligent, as knowingly sending a customer away with a vehicle that could lose oil poses a mechanical and safety risk.I am requesting the following:1.Full reimbursement for the oil change and filter services I paid for on July 5.2.Full coverage of the repair cost to fix the stripped oil pan thread, which may require a new oil pan or a professional re-threading service.3.A prompt investigation and response to this matter.Please let me know how to proceed with submitting documentation, including the receipt from your location and the estimate or invoice from my repair shop. I am prepared to escalate this to corporate or seek further action if not resolved promptly.Thank you for your immediate attention to this matter. I expect a response within 48 hours.Sincerely,****** TellezTake 5 location-********

  Business Response

  Date: 07/10/2025

  Hello, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oil change on July 5, 2025. At take 5 Drove truck home. Notice on July 6 oil dripping out of 2017 ****** truck in my driveway. I have disabled medically Fraigle daughter and I need to move my truck to get access to her wheel chair van. Called and left messages and emailed company no response. My ****** truck cannot be moved because of oil leakage in the driveway. Afraid to start the truck because of oil loss. My ****** truck is blocking access to my daughters wheelchair to get her to Dr ***** or emergency!!! I need my ****** truck fixed asap. Make this right!!

  Business Response

  Date: 07/10/2025

  Hello, 

  Apologies for the delayed response to the complaint and the inconvenience you are experiencing. I see that you were able to communicate with our **************** team and file a claim. In the claim notes, it states that you were able to return to the shop and the shop was able to redo the service and replace the plug with no leak. Please confirm that the service issue has been taken care of. 

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car in to get an oil change at Take 5. After the oil change was completed and I started back on the freeway to go home my car started jumping and jerking and accelerating with my foot barely touching the gas pedal. Then m car locked up to where I couldn't accelerate anymore after it reached a certain speed. I had to pull over multiple times to turn my car off and restart it just to make it back down the road to Take 5. When I went back the associate there told me it may be something with my transmission and blamed it on the mileage on my car and told me to go to Autozone to have a diagnostic ran. When I went to Autozone multiple codes popped up and the associate at ******** said there's no way this many problems should have just occurred after an oil change especially since there were no problems before taking it to Take 5. The associate at Autozone suggested to go back to Take 5 and ask for a manager because they damaged something while doing the oil change. So again, I went back to Take 5 where the associates were less than helpful and a manager wasn't even on site. The Take 5 associate said it may be my transmission fluid and again blamed it on the mileage on my car and that my transmission fluid needed to be changed. I insisted to talk to a manager so they called and spoke to him on the phone and he only told them to refund my oil change. That does not resolve anything as my car still was going to need to be looked at and fixed. I asked to talk to the manager myself over the phone and told him I wanted to file a claim and be reimbursed for any damages that will need to be fixed. He said that they would take pictures of my vehicle and then provided me a card with a name and number and no other information other than that if I go get my car fixed then I would not be able to be reimbursed and I will have to wait for someone to contact me from corporate about a claim.

  Business Response

  Date: 07/10/2025

  Hello, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

  Customer Answer

  Date: 07/10/2025

   
  I am rejecting this response because:
  I have already filed a claim and was told someone would reach out to me in 5 business days and no one has reached out. I am from out of town and I am expected to go back in 2 weeks. I have already tried to reach out and nobody has given me answers nor a response. 

  Business Response

  Date: 07/13/2025

  Hello,

  Please see attached for an update to your claim. 

  Customer Answer

  Date: 07/16/2025

   
  I am rejecting this response because:
  I took my car to a mechanic shop and the results said that they found the transmission fluid was drained from the car and there was motor oil found in the transmission. And that my transmission life has been shortened. 

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2012 ****** Camry to this Take 5 on Thursday, Feb. 6, 2025, and they put extremely old oil in my car. I immediately turned around after the lower part of my engine was making a terrible sound. They told me that I might "have a bad cat." I told him my car was not doing that before I came to Take 5. My mechanic showed me the oil and it was dark dark ***** like molasses and he said that due to it being old oil and not a sufficient amount of oil, I had lower engine damage and that he would not recommend that I get on the highway with it. I had to purchase another car and only received pennies for my car because the engine needed to be replaced. Take 5 denied the claim, claiming they looked at their cameras. If they did, they would have seen me immediately return. If they did, they would have seen how such old oil got in my car. THIS IS A SCAM and I have noticed that several people have had the same or similar complaints, even people that I know personally. This has to be illegal as fraud.

  Business Response

  Date: 07/07/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-052317

  Customer Answer

  Date: 07/08/2025

   
  I am rejecting this response because:
  
  1. Take 5 has already taken me through their sham claims process and rejected my claim. They are either going to make this right or not.

  2. Take 5 says theyll respond in 5 business days but I only have 5 calendar days to reject or accept their response to my BBB complaint.

  Business Response

  Date: 07/13/2025

  Hello, 

  Please reach out to the team over your claim. They will have all the updates for you and will be your main point of contact. Here is the information you need to contact them. 

  Fleet Response

  **************

  Case Number: 1538831

  Customer Answer

  Date: 07/18/2025

   
  I am rejecting this response because:
  
  I called Fleet Reponse at the number provided in the response and they have not returned my call. No resolution has been proposed.

  Business Response

  Date: 07/24/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2019 ****** WRX STI to the Take 5 for an oil change on March 27th, 2025. As I was driving home from work, I started hearing a "Knocking" noise emitting from the engine bay. I pulled over to assess the noise, and it was coming from the engine. My instinct was to check the oil dipstick of the vehicle, to my surprise there was no trace of oil in the engine. I continued driving the vehicle with the noise to the location where I had the engine oil changed. Upon reaching the shop, I explained to the mechanics the situation and they agreed to examine the vehicle. Take 5 shop performed a diagnostic, but did not provide details on what was examined. I was informed that the oil poured into my vehicle was supposed to last ****** miles, but the vehicle had not even reached 3000 miles and there was no reminisce of oil in the engine. I questioned whether oil had been poured into the engine, in which they responded they no longer had the video footage of the oil change. They continued to avoid the question and informed me that the manager who had performed the service had been sent to another location. I asked how long they kept the video footage of the services but again was met with no response. I requested the telephone number for the other location, and they advised it was a new location, and the number was not available. They did not take any accountability or provided assistance with the engine issue. I towed the vehicle to an auto mechanic shop for a full diagnostic and was informed that my vehicle now has permanent internal engine damaged. This mechanical issue is beyond repair and the entire engine would need to be replaced. My vehicle has never been modified nor has had a history of oil or engine issue. My car has been properly maintained throughout the years and has had the recommended routine oil changes. I am kindly requesting the Take 5 oil change location take responsibility for their actions and pay for the damage caused by their mechanics.

  Business Response

  Date: 07/07/2025

  Hello, 

  I apologize for the delayed response to your email. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. I have put in an escalation for your claim.