Business Profile

Auto Lube

Take 5 Oil Change

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,022 total complaints in the last 3 years.
585 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/16/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Coolant flush service performed by Take5 Oil change on Battleground in **********. The process manifested into mechanical and coolant system ongoing issues. Please see the attachments for details. I was led to believe that a claim was submitted on my behalf by management. (********). This was done per his request on June 27, 2025.I have not received any responses to my emails to the provided email address. When I call the shop I was told ******** was unavailable and he was the only person that handles that task. After seeing the number of complaints that has been filed. I am completed dumbfounded. The staff has some rude almost aggressive elements.I am looking for some indemnification.
Business Response
Date: 07/21/2025
Hello,
I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-053704
Customer Answer
Date: 07/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Customer Answer
Date: 07/25/2025

I am rejecting this response because:

Please reopen the case, and I will wait for further instructions or steps to follow.

In the top of the bill , in the note section it states they saw fluid escaping through fins in radiator.

The solution is detailed in the invoice.

I had no issues with my cooling system prior to Take 5 service.

After the service, I experienced burnt radiator smell, loss of power, continual fluid adding with no outside leaks,over time it manifested to the breakdown.

Your assistance in this matter is greatly appreciated.

****** *******

********************************************************************************
Business Response
Date: 07/25/2025
Hello,
Apologies for the delay for any updates on this claim. I will notify the claims team that you are emailing in and asking for an update on the claim and put in an escalation for you. I have also reached out to the District Manager to see if there is anything we can do to speed up the process.
Initial Complaint
Date:07/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went in for a routine oil change. We assumed everything was fine and drove homeonly to find fluid leak trails leading all the way to our driveway. Upon inspection, I saw a steady drip of green fluid coming from under the ********** turns out a coolant hose located just above the oil filter was damaged during the oil change. This is extremely frustrating, especially considering the vehicle has less than ****** miles on it and has been well maintained. The shop was already closed by the time I noticed the leak, but I will be returning first thing in the morning to address the situation.Fast-forward first thing in the morning, 7 AM Monday morning I showed up at the shop talk to ****** *. He told me they couldnt do anything. Id have to take it to my own shop. Call a number and get a claim filed. I asked to talk to a manager, he called his manager. The manager told me yes I have to go file a claim and take it to the shop and get it fixed myself. Ive called and tried to talk to the people at take 5. It's been three days and still nothing has been resolved. I have already paid to have my vehicle fixed. I cant get no results. More to come. I am recording all conversations and taking videos.
Business Response
Date: 07/21/2025
Hello,
I apologize for the delayed response to your complaint. I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
Fleet Response
**************
Case Number: 1613848
Customer Answer
Date: 07/23/2025

I am rejecting this response because: I am extremely dissatisfied with the lack of communication and poor customer service I have experienced with **********************. It has been 10 days since I first reached out regarding an issue, and I have yet to receive any meaningful assistance.
I was without a vehicle for three days as a result of this situation. Despite leaving multiple messages, I have only received one voicemail in return. I have made repeated requests to speak with a live person who can actually assist me, but I have not received a call back from anyone local or authorized to resolve my issue.
When I have managed to get someone on the phone, I have received inconsistent and conflicting information. In some cases, I have even been hung up on. The representatives I have interacted with have been unhelpful and, at times, outright rude.
I am seeking a prompt response from a qualified representative who can address and resolve my concerns. This experience has been incredibly frustrating, and I expect better accountability and professionalism from a company like Take 5.

Business Response
Date: 07/24/2025
Hello,
Your claim is now with our Third Party Claims team. They will be your main point of contact and be able to assist you further with your claim. Please reach out to them regarding your case and any updates that you need.
Initial Complaint
Date:07/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife took her vehicle to the Take5 at ********************************** on 7/9/25 and had her oil changed, with the service complete at 2:44pm. Just 6 miles after leaving the shop her "low oil" light came on in the ************ started making a screeching noise, so she turned her vehicle off. We checked the dipstick at 3:15pm and there was absolutely no oil in the vehicle. We had the vehicle towed to the dealership to do a preliminary inspection, and they confirmed there was no oil in the vehicle.I have been trying to get in contact with Take5 for 3 days now and have been unable to reach ANYONE. When I call the shop that did the service, they transfer me to a manager who does not answer the phone and has a full mailbox. I have given the person answering the phone my name and callback number and a brief description of what happened, but have not received a callback. I have waited on hold on the customer service line for over 2 hours during business hours without anyone ever picking up. I have sent an e-mail with a detailed description of the event to the Take5 customer service e-mail, but have not received a response. Our car is still in the shop waiting for Take5 to respond before getting any work done, but they are clearly doing their best to make sure they never answer their phones or e-mails.
Business Response
Date: 07/21/2025
Hello,
I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ or ****************************************** for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly.
Claim Number: T5C-053603
Customer Answer
Date: 07/23/2025

I am rejecting this response because: I have spent multiple hours waiting for anyone to answer the phone on the customer service line provided; I have made several calls between 7/14/25 waiting up to an hour each time for the phone to be answered, and still have not been able to get through. I also sent an e-mail to the customer service account provided over a week ago, and still have not received a response. I have attached proof of that e-mail here.
The manager at the location I spoke with who submitted the claim said that someone would reach out to me within 48 hours. It has now been a full 3 business days from her filing the claim, and over a week from my attempts to reach someone from the customer service department regarding this claim, and I am yet to have anyone reach out to me.

Business Response
Date: 07/23/2025
Hello,
Apologies for the miscommunication from the shop manager. It typically takes 5 business days for the teams to review the claim and for someone to reach out. I will put in an escalation now to see what kind of assistance I can get before that timeframe. Apologies also for the missed email. We are not seeing a record of that email but if you can please forward that email or if you would like to communicate via email with the **************** Lead, his email is ***********************************************************
Initial Complaint
Date:07/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally file a complaint regarding a serious issue caused by a recent oil change service at one of your Take 5 locations, which has left us without a vehicle for over three weeks and with more than $2,000 in repair expenses.On December 28th 2024 we brought our vehicle (2019 ********** Atlas) to Take 5 for a routine oil change. Upon inspection by a certified mechanic, months later, it turned out that our oil pan and threading was severely damaged and was determined that the damage was directly caused by improper service during the oil change.We opened a claim with Take 5 shortly thereafter and were told we would receive a response within 46 business days. It has now been three weeks with no resolution. We have called your customer service line daily, and every time we are told a manager will call us back but we have never received a single return call. This ongoing lack of communication and accountability is completely unacceptable.We have been without a working vehicle for over three weeks due to Take 5s negligence, causing a massive disruption to our familys daily life and responsibilities. We have acted in good faith, provided all necessary documentation, and waited far longer than the reasonable time quoted. All we want is our car to be fixed.
Business Response
Date: 07/21/2025
Hello,
Apologies for the delayed response to your complaint. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number. They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly.
Initial Complaint
Date:07/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 06-12-2025 I took my 2016 *** ***** in for an oil change at store #*** in *********. When I got home I noticed oil spots on my driveway. This car does not leak oil. I thoght that maybe it was spillage which sometimes happens if the mechanic does not clean up properly. The leak persisted so I took the car back. Expained the problem and showed a picture of my oil stained driveway. they had me pull in and proceeded to do something under my car. I was told that it was allfixed. It wasn't. The leak is still there. There was also a fastener miinf fro the plash shield which they said they fixed. They didn't. I called customer service on ***** and spoke to a *** and she stated that she would notify an upper management person for that location and that someone would contact me. No one has has been in touch. This has to be corrected! My # ************
Business Response
Date: 07/16/2025
Hello,
I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly.
Customer Answer
Date: 07/16/2025

I am rejecting this response because: I have already done that and no one has contacted me. This is just a stall tactic. I want results!

Business Response
Date: 07/21/2025
Hello,
Apologies that no one from that team has reached out. Please know that this is not a stall tactic of any kind and we are doing our best to get you some assistance. I am responding to keep this complaint open since it has not been dealt with. I have escalated the claim to different management to get some assistance for you as soon as possible.
Initial Complaint
Date:07/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to the take 5 oil change business in ********* ********* to get an oil change. Apparently the previous team that worked there put my drain plug on to tight so when the new crew went to take my drain plug they couldnt take it off and ended up pulling out the threading that holds the drain plug to my oil pan. They put a temporary fix but now I am leaking oil and went back to a take 5 here in my home town of ***********. (Currently on leave and drove from ********* to ***********. Since I am stationed in *********) the take 5 in Alice ***** refused to give me service.
Business Response
Date: 07/16/2025
Hello,
I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly.
Initial Complaint
Date:07/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Weds, July 9, 2025, my husband a took my car for an oil change to Take 5 Oil Change #**** at ****************************************************************** They changed the oil and he drove the 40ish miles to pick me up for lunch. We left, and about 6-7 miles later I heard a knocking noise. Within a few mins, the car completely shut down on us. He checked the oil level and the stick came out completely dry. He had watched them put the oil in, so he knelt down to look and could see oil coming from the filter. Stranded, I put in a call to the location on the receipt ***********) with no answer. I kept trying. Someone finally answered and said it was a wrong number. I googled the location and called the number that came up there. After selecting that I had a service issue, I waited 30 mins on hold, hung up and tried again. After putting my number in the queue to receive a call back, we called a tow truck. My FIL came and picked us up and took us back to where we were staying. After about an hour with no return call, I decided to try again and finally got someone on the line. I explained the situation. They took all the information, apologized, said they would put in a ticket and someone would get back with me in 4-7 BUSINESS DAYS. I responded that was unacceptable as I had places I had to be and was currently without my primary mode of transportation.I have yet to hear from anyone regarding what they are going to do about this. My car is inoperable and I refuse to have a mechanic look at it because Take 5 could then deny the blame for what happened. I have the receipt showing the mileage at time of the oil change and it hasnt been driven since shutting down on me. I was on hold with corporate customer service today for over an hour. I also emailed the customer service email address, with no response so far. I'm seeking a response from Take 5, full repair to my car by a certified mechanic (not connected to Take 5), and full reimbursement for all charges incurred from time of incident.
Business Response
Date: 07/15/2025
Hello,
I apologize for the delayed response to your email. I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
Fleet Response
**************
Case Number: 1611964
Customer Answer
Date: 07/16/2025

Better Business Bureau:

After the BBB complaint was filed and Take 5 was sent a copy of the complaint, I received the call from the 3rd party claims department. They have filed it as a disputed claim, but we are currently in the process of getting the vehicle looked at by a certified mechanic and are seeking full reimbursement for all expenses incurred due to this faulty oil change, as well as full repair to the vehicle. I am not satisfied with how Take5 has handled this situation at all, but at least someone finally reached out to me after the complaint was filed.

Thank you.
Initial Complaint
Date:07/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of service was 4/11/25, ********* oh service place at ****************. Went in for basic oil change, for whatever reason, gentlemen said he needed to check something behind the glove box, pulled it, and got out some kind of filter???? Put the filter back in after checking it out, and when he open/closed the glove box, he broke the glove box. Right away, he called his manager over, and I was that the glove Box, would be replace, he also states this on my receipt. Here it is July 14th, and NO repair!!!!! I have call numerous times, with just a big run around, when I do get to speak with the manager. At no time have I received a courtesy call back when I have left messages!! What a joke trying to get with their corporate office!!!
Business Response
Date: 07/15/2025
Hello,
I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. If you already have a claim number, could you please provide that.
Thank you,
Initial Complaint
Date:07/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: 06/21/2025 Time: 09:46 Take 5 Oil Change #**** *********************** They charged me for full synthetic oil when I informed them I wanted regular.2.) They over-tightened my drain plug and stripped it, so my car is leaking oil.3.) the location does NOT answer their phones so I am unable to inform them of the issue.
Business Response
Date: 07/15/2025
Hello,
I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you.
Customer Answer
Date: 07/16/2025

The business contacted me by phone and has corrected the issue.
Initial Complaint
Date:07/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into the company wanting an emissions testing done and came out with a $100 charge. The initial price for the testing was $18.50, but they said it was required that I have my cabin filter and AC filter changed even though they weren't too dirty. That cost $90+ dollars onto the bill. They didn't tell me what the cost of the filters and installation was until I paid. They even avoided saying it was a hundred and ten dollars and said one ten thirty four- which I thought was the part number. They said it too when they were going to get the filters and didn't explain to me what it meant when I asked them during installation because I wanted to look it up. The filters cost $8 and $11 dollars online- installation shouldn't be triple the cost of a part. I've been doing engineering alongside automotive engineers for around 5 years now and know my ins and outs of a car. With that knowledge it feels more degrading to have gotten caught in this scam. Also it states I'm a new customer- but I was serviced there same time a year ago and it wasn't like this. They also said that it was new employees on the line along with management. Also reading the reciept again- I didn't sign any of them off.
Business Response
Date: 07/15/2025
Hello,
I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-053086
Customer Answer
Date: 07/16/2025
I am formally rejecting this response in order to keep the complaint open beyond the five calendar days allotted by the BBB, as Take 5 Oil Change has stated it may take up to five business days for their internal teams (district manager and claims team) to respond appropriately. Since calendar days and business days differ, I am requesting the complaint remain active until their stated response window has passed.

I previously contacted both **************** and Customer Relations via email regarding this matter and did not receive a timely reply, which is why I escalated the issue through the BBB in the first place. As of now, I have not posted any public review on ****** or other platforms, despite the mention in the *** you attached, because I understand these processes take time.

I will await a formal, documented response from Take 5 within a trackable channel, such as email or a written statement, so that both parties are properly recorded. I believe in accountabilityon both personal and corporate levelsand would appreciate continued third-party involvement, as I no longer trust myself to evaluate the fairness of the resolution alone, due to having already felt taken advantage of during this experience.
Thank you for keeping this complaint active until a proper resolution can be achieved.

Sincerely, ****** *********

Business Response
Date: 07/21/2025
Hello,
There was an update on your claim that states the District Manager called you on 7/18/25 and left a message with a request to call back to discuss this claim. Please let us know if this is not the case and we will ask her to follow up again.
Customer Answer
Date: 07/22/2025
In Take 5 Oil Changes latest response, they claimed they attempted to contact me by phone. Upon reviewing my receipt, I discovered that they (******** Location Shop) input an incorrect phone number: ************ was listed instead of my actual number, ************. As a result, I received no calls, no voicemails, and no emails from Take 5 (site pictures attached). Their claimed attempt at resolution was sent to the wrong number, which does not constitute valid contact. For transparency and proper documentation, I am formally requesting that all further communication from Take 5 Oil Change be conducted solely through the BBB complaint system. I will not be accepting calls, texts, or direct emails. This ensures that a clear, verifiable record of all interactions is maintained for both parties. Thank you again for your assistance in keeping this case open until a verified resolution is reached.
Business Response
Date: 07/28/2025
Hello,
Understood and apologies for the issue with having the wrong phone number. The District Manager states that the shop never told the customer that they have to have the filters to pass inspection. The customer was shown each filter and given the price of the filters.

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Take 5 Oil Change is NOT a BBB Accredited Business.