Business Profile

Auto Lube

Take 5 Oil Change

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,062 total complaints in the last 3 years.
385 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an oil change done on January 30, 2023. When I went to get my oil changed on May 20, 2023 (we moved to ********, I used ********** this time), they could not get my filter cap off- because someone tightened it down incorrectly. My partner is a diesel mechanic, he took it to his shop to try and get it off, and also was unable to. I reached out to the store location first (May 22, 2023). When I talked to the store I was told it was my fault because I waited so long to get my oil changed, when in reality I went in when I should have. Because we cannot get it off, it will probably have to be broken to get it off and a replacement filter cap is 80 dollars, and will be 100 dollars for the dealership to fix it. I am looking for reimbursement for the issues in my car that are NOT my fault. Because it needs to be done in a shop, I want that covered too. I emailed in to customer service after I spoke to the store on Monday, May 22, 2023 and was told that the store manager would reach out. No one got in contact with me, and I have emailed twice since, still no response.
Business Response
Date: 06/30/2023
From: Take 5 Shop 39 <*********************************>
Sent: Thursday, June 29, 2023 11:44 AM
To: **************************
Cc: ******************** <*****************************************>; ************************* <****************************************************>
Subject: Need information from vehicle

Good afternoon this is ******************************* the shop manager at take 5 oil change on airport I have tried reaching out to you by phone I need the current mileage from the vehicle to review the issue and concerns you have with your vehicle feel free to call or email that information too me phone number is ************* email is ********************************* thank you and have a wonderful day
Customer Answer
Date: 06/30/2023

I am rejecting this response because:
After calling once (I could not get to the phone). The company (Take 5) sent an email. I tried calling, and sent an email back in response.
This does not fix my issue.
Business Response
Date: 07/14/2023
The claim is going to be denied due to the fact the cap was attempted to take it to another establishment to have it looked at, as well as attempting to take off the cap themselves.

This voids the warranty for Take 5.

Thank you,

*************************
Customer Service Analyst - Customer Services
Customer Answer
Date: 07/14/2023

I am rejecting this response because:
I could moved cities and there is not a Take 5 in my city. When I called the Take 5 I took my vehicle to for the previous oil change (called after ********** could not get it off), they said they could not help.
I had no other choice than to take my vehicle (after ********** informed me that they could not get the cap off) to the dealership- where they charged $68 for the cap that had to be broken to remove. I am only looking for what was done incorrectly to be reimbursed.
Business Response
Date: 07/19/2023
Goodafternoon,

Thank you for your message. If you choose to pursue this claim further with, Take 5, please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.

The letter should be sent to the address below:
Take 5 Legal Team
**************************************************************************************
Respectfully,
Initial Complaint
Date:06/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The car was taken for an oil change March 18th, 2023. Within 5 days the car was showing an alert for low oil pressure although it had just been serviced for the change. when I had someone check it, they said it needed 2 quarts of oil, so we added it to the car. four days later, it showed an alert for low oil pressure again. after speaking with someone, they advised me to take it back to take 5 to get it checked because it could be leaking oil and the car was making a knocking noise. before taking it back, I looked to see if there was any oil leaking from anywhere underneath the car and there was. I have video to prove this. i took it back to take 5 oil change on April 12th.23 to be checked and they added another quart of oil to the car stating that there was no leak, and everything was on there properly. after this visit to take 5, I brought the car back and was no longer able to use it because the car motor was making too much noise and take 5 came with a tow truck on April 14th .23 to take it in to be checked again. they said there was nothing wrong with the motor but instead it was the lifters, and I could drive it back home and advised to get it checked by a mechanic. my mechanic took a look at it on the 15th of arpil.23 and said that it was not the lifters but in fact the motor was no longer good. I called take 5 about what he said, and they came to pick it up and took it to their mechanic (shorts garage, ************************) to get it looked at. it took about 2 weeks to get back to me with the decision that they were not at fault for what happened with my car and its motor. a gentleman from corporate called me with the last name of ********* to tell me again they were not at fault that it couldn't have been them and the oil change but instead the cars turbo was the cause of the motor breaking. Before getting this oil change, there had never been problems with it and I have now been without a car since March of 2023.
Business Response
Date: 06/22/2023
From: Take 5 Shop 181 <*********************************************************>
Sent: Wednesday, June 21, 2023 4:35 PM
To: ************************* <****************************************************>
Cc: ***************************** <********************************************************>
Subject: Re: TAK-328212

This vehicle had a damaged turbo, and the oil change had nothing to do with the damages. Claim was investigated and denied.
Customer Answer
Date: 06/26/2023

I am rejecting this response because:
The car was working fine before this oil change. I have proof from a mechanic and video with dates that the car was leaking its oil and causing damage to the car.
Business Response
Date: 06/29/2023
From: Take 5 Shop 181 <*********************************************************>
Sent: Thursday, June 29, 2023 8:43 AM
To: ************************* <****************************************************>
Subject: Re: TAK-328212

Oh okay, so the claim was denied because after getting the vehicle inspected by a mechanic it was determined that the oil change did not cause the damaged to the vehicle. The vehicle had a damaged turbo system, that was not caused due to the oil change.

sincerely,
Initial Complaint
Date:06/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 31, 2023 we took our car to Take 5 shop number 58 for an oil change.Our 2019 Lexus RX 350 was damaged during the oil change. The drain plug was stripped. We returned the car to Take 5. ******************** apologized for the damage and assured me he had repaired the problem. Several days later we took the car to ****************** for a normal service visit. They noted that the drain plug was stripped and the pan and plug was replaced to solve the problem.We contacted Take 5 at their home office number ************. The ****** area manager contacted me the same day and agreed to process a refund for our ****** repair that same day. That was on May 4, 2023.We notified Take 5 and we have left several messages with Take 5 and our calls have not been returned, nor have we received the promised refund. The ****** area regional manager assured me they would refund the repair cost. The repair amount is $ *******. A copy of the repair invoice was sent to Take 5.
Business Response
Date: 06/15/2023
Good afternoon,
Mr ***** has signed a payment agreement for the damaged oil pan on 6/13/2023 a paper check for the amount of ******* will be sent to ******************* at **********************************************************. The original ACH payment forms contained a deposit slip not a voided check or a direct deposit form from his bank. I have added the sighed payment agreement from the customer. Customer will be mailed a check and should receive within the next 10 to 14 Business days.
respectfully,
************;
Initial Complaint
Date:06/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/25/2023, I received an oil change at Take 5 Oil Change. The cost was around $150 with other services to include fuel injector cleaner and a replacement air filter. The oil drain plug was not replaced properly. It came unsecured after a period of time and while trying to get the vehicle safely off the road The engine seized. I've reached out to Take 5 Oil Change to resolve this issue and have been contacted only to be told to contact someone else or that someone else would contact me instead of anyone resolving my issue.
Business Response
Date: 06/20/2023
From: Take 5 Shop 408 <*********************************************************>
Sent: Monday, June 19, 2023 9:54 AM
To: ********************************* <************************************************************>;*************************** <************************************************>
Cc: ***************************** <********************************************************>
Subject: Re: TAK-****** BBB Claim needs response ASAP

Customer, ************************ contacted me (***************************-SM) on the shop phone at shop 408. He explained to me that after we serviced his wifes vehicle that the motor had failed and locked up. He stated that she was headed out of town when it happened. I asked him where the vehicle was located so we can start our claim inspection, and Mr. ***** told me that he was not telling us where the unit is and that he does not want us touching the unit or even looking at the unit, that he just wants us to pay and replace his motor. I explained to him that at the moment our DM was out on PTO, and again that I would like to at least get the claim inspection started. Mr. ***** then stated,I told you that yall aint looking at my f***ing car, yall are going to pay for my motor and hung up.

I was unable to get back in to contact with Mr. ***** to handle the situation.

SM ***************************
Shop 408

Customer Answer
Date: 06/21/2023

I am rejecting this response because:
That is completely false. i was able to reach you one time where you told me you could refund me for services or I needed to reach out to corporate. I never cursed at you or withheld any information. You never once mentioned or offered to start a claims process which is exactly what I want. If you reach out to me I will gladly start that process. I've come by the store and you are unreachable apparently and nobody else can help me.
Business Response
Date: 07/13/2023
Take 5 is currently waiting for the vehicle to be inspected, so that they can continue with the claim.

Once they finish with the claim, they will be in touch with the customer to discuss the findings.

Thank you,

*************************

Initial Complaint
Date:06/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just got my vehicle serviced on 05.26.2023 (No. ****) at Store #****. This was my 1st experience with Take5. I was not impressed. I paid a total of $104.81 for a full synthetic oil change. Filters werent even replaced as my husband does that at home to save money. After looking at the Service Check List - I was completely astonished because the following were NOT done but marked as checked. (Washer Fluid was not filled, windshield was not cleaned and tires were never checked). I am not even sure if the PS Fluid, Coolant and Transmission were checked. I have never had such minimal service and such a high price for an oil change. I attempted to contact the business through their website for service related issues for over a week and kept getting the same error message. Eventually, I spoke to their chat support system that didnt provide any solution.
Business Response
Date: 06/15/2023
Good morning,
I have reviewed The complaint from ***************************. I have issued a refund for this customer in the amount of $104.81 to *************************************************************************************; for the service she received. I have also sent this customer an email notifying her we will send her a refund check. The refund ticket number is TAK-326807. She will receive a check in 14 Business days. Thankyou
Respectfully,
************;
Initial Complaint
Date:06/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5-27-23, I went to ********* Take 5 Oil change location to receive an oil change on my *******************. I pulled in and saw immediately 5 workers there. Two was arguing and total tension amongst employees were very present and everyone appeared agitated. Employers were taking about how they were quitting but they would stay in contact. A worker ****** who worked under my hood, took a power screwdriver and unscrewed my cover for the filter. I redirected my eyes to the *********************** and another employee arguing about counting items and putting the count on some board. I looked back and saw ****** having a hard time placing my cover back on continued to was pushing it down. ***** saw him, however just walked by and said nothing, got a water out of the small cooler and came back to the cooler and grabbed something else and walked away. Thinking it was odd cause I never saw them pry like that or push down my cover. I paid for my oil change and had a $15.00 off coupon Total price being $75.77. I left and my car was like puttering and then would accelerate or would be engine rev up. As I was on the road driving a semi almost struck me causing an accident because I couldnt accelerate. I had a function in ******/ Montrose and was so paranoid I stoped at the take 5 location to have them check my car. Employee ***** was like he would look it over but I needed to go back to the ********* location. I said I am not driving back, he looked over my car and called *********. He then removed the cover and say the filter not even on, and removed leaves Also from the area. He placed the filter on and cover and didnt have and issue placing the cover on. He called ********* told them and I left and called. My car seemed to be good and working. I called ********* and was told the manger was gone and then immediately received a call back however I was at my function. I didnt drive again till Tuesday and appears my filter is broken from when he was pushing down the cover.
Business Response
Date: 06/09/2023
I am willing to talk to her and see what she wants us to do and see what I can do to make her happy and resolve this issue but that means she has to be willing to communicate with us and allow us here @155 to try and solve this issue. I am not meaning for that to come off hateful in any way but if she is willing to call and talk to me or ***** we would be more then willing to do what we can to make this right.

******************************

Store Manager

Store**************

cell**************
Customer Answer
Date: 06/12/2023

I am rejecting this response because:
I want the business to reimburse me my money for oil change and I had to purchase another air filter from Take 5 ******** location cause Take 5 ********* bent the clip for it not to stay in place and maybe even broke the cover cause of the bent piece they were trying to pry down on.
Air filter cost $35.22 ******** change $75.77. I want the total refund.
Thank you
Business Response
Date: 06/12/2023
From: Take 5 Shop 155 <*********************************************************>
Sent: Friday, June 9, 2023 12:01 PM
To: ************************* <****************************************************>
Subject: Re: TAK-325437

Hey this is *********************** the Assistant Manager @ shop 155. I have made contact with the BBB and I am working on getting the issue handled.
Customer Answer
Date: 06/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Business Response
Date: 11/06/2024
Hello,
I apologize for the late response to your BBB complaint and service issue. I realize it has been some time since the service issue, but I am reaching out to acknowledge and address your complaint. Please feel free to reach out if you have any further questions or concerns regarding your complaint. I have recently joined the Take 5 **************** team and am currently actively working to get a process in place to make sure we answer our customers complaint and address them as best we can. I thank you for your past business with us and hope that we can show how we are trying to improve with every customer that we serve. If the issue is resolved, please disregard.

Thank you.
Initial Complaint
Date:06/01/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/26/23 I took my truck in for a routine oil change afterwards I was driving on i-4 when my hood flew open. They don't want to pay for damages saying my hood was already damaged. But I had a dent on my hood there was nothing wrong with the latch to the point take 5 has been doing my oil changes for the past 2 years and that same dent in my hood has been there the entire time and they have never had a problem before. I've reached out to their corporate office left several messages and no one has reached back out to me. I'm not looking for no payout at all I would just like the damages to my truck paid for.
Business Response
Date: 06/09/2023
From: ************************************* <****************************************************>
Sent: Thursday, June 8, 2023 12:42 PM
To: ************************* <****************************************************>; Take 5 Shop 398 <*********************************************************>
Subject: Re: TAK-325428

The vehicle came in with problems on the hood latch and it was notated on the receipt as well as they let the customer know and the manager on camera show trying to help the customer with the hood . This has been denied
Initial Complaint
Date:05/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/20/2023 I took my 2015 *** 535i for an oil change. I've taken many cars there over the last few years with no issue. I paid $130.27 with a discount coupon, no issue there. My car sat for a day, then I went to drive it, and I had no oil in my car at all. I called, talk to the shop, began a plan with the manager (at the time) they advised me to bring the car in. I took it back on 3/22/2023 with the complaint of oil leaking from the plug. I also took a video of the constant drip coming from the drain plug. No manager was on duty and no manager could be reached by phone. The technician told me that the whole pan would have to be replaced because they had stripped where the plug screws in. He called Pepboys who needed several thousand dollars from ME up front. I couldn't afford that, so the tech suggested I go to any repair shop and get an oversized plug as a temporary fix (Take 5 does not do any repairs) on 3/23/23 I pay $96 to Gulf ***************** to get an oversized plug to hold the oil in, and more oil as I use my vehicle for work. I also got a quote for the proper repairs for $2698. Finally one day I pop in when a manager is actually available. They tell me that the other manager was no longer there and that they will not file a claim for the repair since I took it for a temporary fix. The new manager tried to say I had a prior leak, however the tech that did the actual oil change told the manager my oil was so black that there was no way I had an oil leak and been adding oil. The oil wouldn't have been so dirty. None of their policies for repairs or insurance claims or practices were explained, I was under the impression I just needed to bring the receipt. I also did not even get a refund for the $130 oil change that damaged my car. My car is still leaking oil and I have had customer service file complaints for district and regional offices twice with no response.
Business Response
Date: 05/31/2023
From: ********************* <**************************************>
Sent: Wednesday, May 31, 2023 8:52 AM
To: ************************* <****************************************************>; Take 5 ******* <***************************************>
Cc: *********************** <**************************************************>
Subject: Re: TAK-322694

****** and I have been looking into it profile has no notation about customer coming back with issues after service there is no claim filed trying to review cameras to see who spoke with them as Shop did not have a current SM at that time.

And the new manager wasnt aware of this issue when he took over.

With mileage on car and reviewing car fax all I can tell is vehicle has not been serviced at recommended intervals and has not always been serviced at Take 5.

Customer was informed of oil leak when she came in and customer was told oil was low and super dark during our oil change which is why she was recommended to a full service shop as the issues arrived with the vehicle and were not caused during the service.
Customer Answer
Date: 06/01/2023

I am rejecting this response because:
I have attached the invoices for
1)the take 5 original oil change on 3/20/23. ****** and ***** were on my car
2)the take 5 invoice for 3/22 the day i brought my car in for the complaint for oil leaking from the plug. ***** was the service writer and the tech. I also spoke with the new manager on the phone and in person multiple times after he took over. The complaint, date, time, and tech are on the invoice. So that way he can double check his cameras
3)the 3/22 invoice and estimate from gulf breeze auto for the temp fix and estimate for actual repair. This mileage is actually lower than the 3/22 invoice from take 5 which is also VERY sketchy for take 5
They told me about the black oil upon my 2nd return for the complaint because the manager tried to say I had a prior leak. The tech said there is no way I had a prior leak because my oil was so dirty. That is not why I went to a full service shop. My ex is a mechanic and I had it serviced at home as well as at take 5 along with multiple other vehicles I have owned over the years and at more than 1 location.
Business Response
Date: 06/09/2023
From: ********************* <**************************************>
Sent: Thursday, June 8, 2023 12:39 PM
To: ************************* <****************************************************>; Take 5 ******* <***************************************>
Cc: *********************** <**************************************************>
Subject: Re: TAK-322694

Hey Hunter,

I reviewed cameras and invoice once again. The plug the vehicle came in with was the same plug that was used during her oil change, we did not replace it with an oversized plug. We do not keep *** plugs in our pit, no where on the video is our pit person handed a new plug to install in the vehicle.

The employees who worked on this vehicle are no longer employed with the company. Her last oil change before this was not done by ** so we did not initially put that plug in, however we did re-use it.
Initial Complaint
Date:05/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 16 2023, I went to take 5 oil change for an oil change and vehicle inspection. They performed the requested services but did not enter information into vehicle registration database to renew registration. Called over 30 times and left messages each time for a call back to which I, to date, still have not received a call back. I have driven back to location 4 times only to be told there is not an inspector on site and to go to a different location which sends me back to original location. At this point they refuse to do the inspection while Im there and refuse to give me my money back and no longer *************. I have receipts to prove I paid for all requested services.
Business Response
Date: 05/25/2023
From: *********************** <****************************************>
Sent: Wednesday, May 24, 2023 3:08 PM
To: ************************* <****************************************************>; Take 5 Shop 83 <********************************************************>
Subject: Re: TAK-322680

So, this info sometimes fails to get into the *** system %100 of the time that is why we are required to give the person receiving the inspection a pass or fail paper copy that is signed by the inspector for this exact reason, with that pass paperwork just needs to be presented at the local DMV for registration.
Initial Complaint
Date:05/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hope this reaches you well!On April 8 , 2023 my skit plate came off my while driving. I went to the location that did the oil change the follwing day(***********************************************************************) i spoke to **** and he informed me that he would take care of the matter and his manger would reach out to me. A week went by with no answer, i called back and spoke to the manager and he informed me that he was handeling the matter. Three weeks went by with no call, i called up to speak to someone and was hung up on. I reach out to customer service who was able to help me with the matter and was informed that i would need to reach out on Monday or Tuesday to speak to the manager. I contacted the manger on Tuesday May 2, 2023 to follow up with the manger, he inforomed me that the part had been ordered and will be in the following week. I called the following week to and was told it was on back order and i would recieve a call when it come in. I reached out the following week and was told it hadn't arrives. I recived a call on Thursday May 18,2023st 3:14pm informing me that the part came in. I informed the manger who called me that i would be in the follow day.I arrived to the location around 3:20 pm on May 19. 2023. When i arrived I was infromed by the tech of the matter, he said that we have your skit plate in. I also said i would like an oil change as well. When the tech pull the plate from the back. I could tell that the plate was used and, I told them that i was not excepting that. **** came up to to me and said it wasnt new when it came off. I told him i was not going to except that. He told me to reach out to cusomter service becouse they told him to get a use plate.
Business Response
Date: 05/24/2023
From: ******************************;
Sent: Monday, May 22, 2023 11:34 AM
To: Take 5 Shop 123 <*********************************************************>
Cc: *************************** <******************************************************>
Subject: TAK-321789

Good morning,

We have received the below comments for shop 123.

I have also attached the invoice from the date of service.

Please reach out to the customer at **************, so that we may get this issue resolved.

Also, please keep me updated as to the proceedings with this matter.

Thank you,

From: *************************** <******************************************************>
Sent: Monday, May 22, 2023 11:46 AM
To: ************************* <****************************************************>; Take 5 Shop 123 <*********************************************************>
Subject: Re: TAK-321789

We are ordering the customer a new plate for him since he did not want to accept a used one!

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Take 5 Oil Change is NOT a BBB Accredited Business.