ComplaintsforTake 5 Oil Change

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went to take five to get an oil change and use my mother-in-laws fleet program account and he only ********************** my oil. He never offered me a bottle of water. I was the first customer that day. None of the service checks were done at the end whenever youre done with an oil change your car supposed to be resetand even do that let me drive off before I left the parking lot. I just decided to ask him how to do it myself since he didnt do it. I am very disappointed. I have contacted corporate and got a case number but since I got a case number, they will not respond to any of my voicemails calls. Send me an immediately to voicemail I cant get a. And even do that let me drive off before I left the parking lot. I just decided to ask him how to do it myself since he didnt do it. I am very disappointed. I have contacted corporate and got a case number but since I got a case number, they will not respond to any of my voicemails calls send me an immediately to voicemail. I cant get a hold of them at all. I would just like a refund and I will never be going back there , because when you pay an amount of money for a service, you should get all of the services included and thats not what was done in this case

  Customer response

  04/08/2024

  Location is:

  ****************************/p> *********, ** 71730

  Business response

  04/18/2024

  This customer called in to **************** for a refund of their service & the refund is in progress.

  Customer response

  04/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  04/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Date of transaction: 11/6/23 Transaction amount: $141.45 Ticket #: ****************** I went for a basic oil change. They took the splash guard of my car off (brand new and installed about 3 months prior), and never put it back on. They essentially stole the part. I did not know this was the case until I needed another oil change and was told I had no splash guard on my car.

  Business response

  04/10/2024

  Thank you for bringing Complaint ID ******** to our attention. After review, it appears there's been confusion as the complaint does not relate to our company. ************************ service was conducted in ****, while we are located in ********, **. We regret any inconvenience but assure you it's unrelated to our services. For further assistance, ******************** should contact the appropriate business in ****.
  
  Sincerely,
  *********************************

  District Manager

  Take 5 Carolinas, LLC

  Customer response

  04/23/2024

   
  Better Business Bureau:
  
  

  Hello- I have resolved the problem myself. Thanks! 

  Please rescind the complaint 
  

   
  

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Took Car in for oil change and radiator flush , they finished we left car started smoking making noise pulled over called mechanic went to his shop. Called Take 5 they reviewed the recording Video manager brought 2 quarts of oil they left Out. Car had overheated video shows they flushed Radiator while car was not running and put in wrong type of antifreeze. Blew head gasket from overheating radiator full of nasty looking water from not circulating while flush occured. Take 5 told us since they reviewed video they returned our money and turned it over to claim ***** ************** gave us a claim number then denied claim without even sending adjuster to mechanic shop. we are paying storage to have car at mechanic shop car is 2010 Dodge charge with a new engine that had ****** on it and was in perfect working order

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Not sure what's going on at this location. I called and was quoted a price for synthetic blend in the price range $50-$60 and when I got to the location was told over $100. Are they adding to the price for other Purposes?I needed my inspection paperwork done as well and the female kept having issues with my high beams even though i could see them lighting her up, then she had a problem with my windshield wiper. So now they wanted me to buy wipers?? Manager came and wouldn't pass me even though I knew everything was good on my car. I do weekly pmcs myself. I always have the dealer check everything on my vehicle when it's seen and it was just seen two weeks ago. I keep up with my vehicle more than the average person.As I was leaving, the manager yelled "AINT NOBODY ELSE GONNA PASS YOU EITHER!"I went to the dealership and was passed. Y'all have an issue with this manager and his employee who is doing his bidding at this location

• Initial Complaint

  03/26/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Sunday March 3, 2024 I went to the Take 5 located at *********************************************************************************Upon leaving I stopped to check everything out. I'm glad I did because they failed to put 3 of my engine air filter box screws back in. I went back to the bay and the supervisor was trying to tell me his tech said they were never in there which was a lie. Finally admitted that they couldve been in there but got lost, he offered to order my specific screws as he only had the universal ones at the shop. I agreed he supposedly ordered them, the next day Monday 3/4/2024 I call he said he ordered them but they wouldn't be there until after 5. I show up that afternoon he insisted on putting them on rather then letting me take or see the screws. Want to know why,? He lied about ordering the screws so now I have 2 universal screws and a random Philips s**** that he obviously found in the shop that was way too big. I finally got in touch with customer service corporate on 3/7 and the owner of that Take 5 contacted me on 3/8/2024. He offered an oil change free which I declined at this point I don't trust that location's integrity. I just want a refund and my screws replaced. He refused to give me a refund but said he could order the screws and would call me back. He has not once called me back I visited the location and he is not there. None of my calls have been returned. I contacted on 3/14 and was told they had the screws but the owner wasn't in and he would call me to schedule a time to do it. Today 3/20 since I've received no calls I went again and he was not there. The same technician who forgot to put all my screws back tried and I refused because the owner said he would personally fix it to ensure the large s**** they placed caused no damage. I want a refund I paid 82 dollars and have been giving the run around over their mistake. IT IS NOW 3/25 I've received no response from the owner as to when he can fix it on the 8th he said when the screws arrive he would call.

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  *****WE HAD NO ISSUES WITH OUR KIA ******* BEFORE THE ***** OF EVENTS LISTED BELOW*****On November 10, 2023 we took our Kia ******* to store number #*** in ******. After the oil change service was complete, we drove off and noticed the oil light icon on the vehicle. On 11/17/2023, the vehicle was taken to store number #*** in Magnolia. The technician refused to assist us with the oil light indicator and informed us to return to store number #***. On 11/24/2023, the vehicle was taken back to store number #*** and the technician attempted to reset the mileage counter on the vehicle. He was informed that the reset had nothing to do with the oil light indicator. The technician was very rude and informed us that we had a crack in the oil pan and proceeded to check us out and had us remove the vehicle from the pit. On 12/1/2023, The car was taken to ****** at **********. We explained to ****** what had happened at the previous two locations. ****** proceeds to conduct an investigation. He confirmed that there was no crack in the oil pan and he stated that the drain plug was bad and could've been replaced at store #***. He replaced the plug gasket that was supposedly replaced at store #***. ****** gave us fresh oil due to the oil that was lost. A diagnostic was performed by another mechanic shop and it was determined that the oil light indicator was on due to oil light housing and was informed to return the car back to Take 5. The car was returned to ********** due to constant issues with the oil light indicator on February 3, 2024. They could not determine the cause of the oil light indicator. After voicing a complaint, ***** of Take 5 contacted us on March 14, 2024 to take a look at the car. He confirmed the leak and said he will file a claim. After submitting numerous supporting documents regarding the issues we had with the vehicle and Take 5, the insurance company closed the claim. We need a resolution to this matter ASAP.

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My college age daughter took her car in 11-21/23. They did a terrible job with her oil change. They did not put screws on her skid plates after her oil change and had her drive 4 hours from ********** to Mansfield with the skid plate dragging on the highway. She is 19 and had no idea what was making the noise. I-35 was very busy since it was Thanksgiving coming up. I took her car to the shop immediately when she got home. They helped put the screws in but noticed the *** for her tire was 13!!!! She could have blown a tire and gotten into an accident on I-35 with the pressure so low. I called Take5 and spoke to *****. He told my daughter he could refund 50% of the money only if she went into Take5 with her credit card. My daughter did as instructed a few days later on a Mon or Tue. ***** then told her he could not refund the money because his superior had to do it. He told her it would take a week for the refund to appear. It never did. I called ***** a week later. He said it would take another week. Still no refund. I called Take5 and spoke to ***** and texted him at least 4-5 more times. He promised a refund every time with no results. Its been 4 months and he is lying to me about the refund. I tried to escalate it 2-3x to the customer service department but they are just as useless. They promise to take care of it but nothing has happened!! At this rate, I want a full refund of $110.76 for my troubles, for this taking over 4 months, for my time calling them at least 7-8x, and for their lies and lack of help. My daughter could have been seriously injured with a *** of 13!!!! They did a horrible oil change and who knows what other damage was done!!! ***** promised a refund several times but we never got it. He blamed it on the regional manager.

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Saturday 2/3/24 - My wife took her car to Take 5 (Store #****) (Invoice#*****) for an oil change. A week later, 2/12/24, she came home from work and told me her car was making noises. I looked under the car to see part of the skid plate hanging and dragging on the ground. I called Take 5 and was told to bring it in and they'd fix it. Upon getting to Take 5 the guy told me it was missing the whole front part of the skid plate. The next day, 2/13/24 I called and the Asst. ******* checked the cameras and told me they'd replace it. They ordered the part and we'd have to wait for it to arrive. I called later that week, 2/16/24, and asked for an eta. They told me it isn't like amazon and it'll take awhile since its from a car place.On 3/2/24 I called again to find out about the skid plate. The customer service rep couldn't get a hold of the store and they never returned my call after a msg was left. When I asked for the district managers info to file a claim I was told they didn't have that info.On 3/4/24 I called yet again same thing. Got a call back later saying the part would be there that Wednesday, 3/6/24. 3/7/24 I arrived to get my skid plate installed. It was never delivered. After waiting there and going back and forth I was finally given the DM's email. He never replied. I also emailed customer service as instructed, no reply. I have called numerous times to file the claim their way. NO REPLY. She needs her car to get back and forth from work. She's in the military so this isn't exactly something she can just call in for. The address they have on file is wrong as well as my phone number too. I finally said enough and got the car repaired at ************* dealership it cost $220.71. I want that refunded as the damage was caused by Take 5 and they couldn't figure out how to reply before. Also left a msg earlier today. Still no call back. I'd also like the $103.87 refunded for comp for the time, hassle, stress this has caused us.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Took my new vehicle to take 5 ********** **. October 29, 2023 They did my oil change and I went about my day. I was due for my second (new car) oil change and brought it to ******* in Franklin ***** 18,2024.. Out of convenience, (1st time ever going to ******* and now will continue to go there). I was called back to the service desk *** ask if anyone has been under the hood of my car. I stated take 5 in ********** did my 1st oil change but no one else has ever done anything. It is a brand new car. She asked me to look under the hood with her. We opened the hood of the vehicle in the parking lot. She then informed me my dipstick was never replaced and my engine cover was off. It has sprayed an entire change amount of time out from my dipstick hole. I was told not to drive my vehicle being unable to tell how much oil was actually in the engine. I was informed I should tow it and reach out to take 5. I spoke with the dealership as it is still under warranty (not for a service mistake by take 5) and was informed to have it towed there. I went to speak with the manager and made a claim. the manager met me at the dealership and took photos, i had to supply receipts they said their system changed in December and they no longer had record, they also went under the hood to see it, verified if any engine codes were active with a plug in, and ordered me a dipstick. Texted me and said it would be a few days. The dealership informed me it likely only needs and engine detail as I would be surprised what half quart of old can look like being sprayed out over time under the hood of my car thru a dipstick hole. Then today friday ***** 22 (now had to miss 2 days of work, have my car towed and its been sitting at the dealership waiting) i was denied. They don't have proof that take 5 left the dipstick out....really? New car and take 5 has been the only one under the hood ....other than when I was shown what happened to my vehicle. Full synthetic oil. New car.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to the take 5 oil change in ************* ** i believe the shop number is 307. As i waited for me to drive into the bay a young man comes out and tries to open my hood.. I told him that it was hood pins only holding the hood down. So he tried a couple of times to pull the pin out and he failed. So he then thegraves the hood pin again and rips it out and by doing this he scratched my hood. I just picked my car up from the paint shop 6 days before this happend.. So i am not very happy at that time. I go ahead and get the oil change for $104 . I gef in touch with **** the district manager.. He said that he spoke with corporate and that you would give me back my $104 for the oil change.. So now i am furious cause the $104 was a slap in my face.. Really $104 for what. That is nothing to a paint job repair.. I didnt do anything wrong it was your people that did this, but you expect me to pay for another paint job that was your teams fault.. Come on that $104 is ridiculous and disrespectful to me and how once again i am paying for another paint job. I am ******. Something needs to be done from your end before we end up in court...

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