Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  9200 Albemarle Rd Charlotte, NC 28227-2624

• 

  Take 5 Oil Change

  5221 South Blvd Charlotte, NC 28217-2712

• 

  Take 5 Oil Change

  12251 Jones Road Houston, TX 77070

• 

  Take 5 Oil Change

  3651 Highway 6 Sugar Land, TX 77478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally report an unresolved issue involving my vehicle following an oil change service at your location at ************************************************************************************************* on May 24, 2025, On May 28th, I received a message on my vehicle informing me that too much oil had been added to my car. the excess oil was drained. A month or so later, my car began jerking and check engine light and EPC light appeared on my dashboard. I called to report the issue with customer service, and on I was contacted by the store manager who offered to come to my home to address the situation The code P00AF which he said was related to the turbocharger and claimed had nothing to do with the oil change. The car has low mileage and was in perfect condition before the oil change.He directed me to a repair shop that he personally knew, instructing me not to take the car to **** because of potential high cost, I found this request extremely concerning. I sent him information indicating that overfilling oil can cause turbocharger damage over time. Still no call from the district manager, I called Take 5 customer service and was told that my claim had been closed and marked as resolved despite the fact that I have not talked to the district manager. As of today, July 24, I have had to take a **** to work and my car is still Immobile in a parking ramp!

  Business Response

  Date: 07/25/2025

  Hello, 

  Apologies for the delayed response to your BBB complaint. We see the original claim that was filed and understand that the District Manager has since reached out to you regarding this claim and that they need a diagnostic of the car before moving forward. If you do not have the District Managers email, please email that diagnostic to ****************************************** and we will get it added onto your claim. 

  Thank you, 

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle into take 5 oil on June ******* for a routine oil change approximately a week later my car started releasing oil underneath the carriage on my way out of my residence on July 21. My car power and had to be towed to another mechanic. The mechanic explained that due to take five, not putting the oil cap on correctly, it resulted in a leakage of oil that burned through my filter. The total cost to replace everything was $718. I contacted the headquarters of take five when they contacted me back they said that they refused to take liability and that the current mechanic was just trying to get a rise out of me that concluded my conversation with take five.

  Business Response

  Date: 07/23/2025

  Hello, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ or ****************************************** for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. If you have the documentation from the mechanic, please send it to the customer service email. 

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Take 5 ************ location on 6/17//25 around 9am for an oil change and the technician damaged the housing unit for the thermostat on the car. He claims I had a leak before Ai arrived and I told him I didn't. Their camera would and could've caught the accident happening but they claim that they saw no proof of the accident. It cost me $270 for the repair. 3 Ubers for that day 9.37, and , 20 and 25. Plus I asked for my reimbursement on the actual oil change. They're saying they won't pay. I have proof from the mechanic that fixed the repair that it was impossible for the leak to have started without the technicians wrench smashing down on the encased thermostat. The area is too cramped for anything else to have gotten down there and did the damage. He'll come to court to testify to this as well as the pictures and another person I was on the phone with for almost 2 hrs before going to take 5. I just want reimbursement and an apology because these technicians tried to deceive my mother and I. Also ***** for lost time at work 3.5 hrs

  Business Response

  Date: 07/22/2025

  Hello, 

  Apologies for the delayed response to your complaint. You should have received some communication from the District Manager regarding this claim. I have also attached what would have been sent to you via email outside of any phone calls. 

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/31/2025: I visited Take5 near my home (*******************************************************************************) for an oil change with my NEW *** 2025 Sportage (only 1 previous oil change at dealer) and mileage was ******. 6/13/2025: Vehicle alerted me that oil was critically low; I was in ********* for work and pulled into Take 5 (************************* *********, *** *****) for diagnosis. The manager ***** pulled my car in and diagnosed that the oil filter housing had been damaged by the Take5 on White Settlement Rd. He refilled my oil, contacted his district manager, and said I could make it to my office, but not to drive further as there was no guarantee how far the oil would last. The manager *********** at **************** said I could get my vehicle towed or get a rental while the claim was reviewed and that I would be reimbursed for my expenses after they view their videos. I had my car taken to *** in ********* where they confirmed that the oil filter housing was broken ($578.41) and that Take5 had also failed to put the underneath engine cover ($424.21) back on. I paid for the repairs and got all the receipts as I was informed by Take5 to do. I revisited Take5 in ********* to see if they had the engine cover, but *** said it was missing upon his initial inspection. He said that Take5 has a ***** mile warranty and there was no way that I could have lost that much oil (almost completely drained) in less than ***** miles. Because of the delay in ordering the engine cover, all receipts and images were provided to Fleet Response on 6/27/2025. On 7/17/2025, I was notified by Fleet Response (3rd party claims group for Take5), that my claim was denied because there wasn't a picture of the broken oil filter housing. Fleet response said that the videos are considered proprietary and cannot be shared or used to determine fault. The denial is based solely on the lack of an image of the broken oil filter housing, but I was NEVER told the claim was solely dependent on having pictures of the damage.

  Business Response

  Date: 07/22/2025

  Hello, 

  At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Customer Answer

  Date: 07/22/2025

   
  I am rejecting this response because: What are the reasons an oil pan filter would break? I had only had 1 previous oil change (done by the dealer) and no oil issues. Take5 has a 3000 mile warranty and my oil was depleted in less than 1000 miles. Pictures were provided of the missing under engine cover that Take5 forgot to replace. Take5's own manager *** expressed that this is 100% their fault and couldnt have had any other reasonable cause. With lack of any other cause, Take5 is at fault. They told me next steps in regards to me needing to provide the receipts for the repair and I did that. I did every thing I was asked to do. Even Fleet response said I submitted everything except for pictures of the broken oil filter housing, but at a minimum partial of the pictures were provided. I am out $1000 for a mistake caused by their team and this is a field they are supposed to be experts in. 
  
  

  Business Response

  Date: 07/23/2025

  Hello, 

  We understand the frustration around the situation. Fleet Response needs all necessary information for the claim to make a decision based on the evidence and facts presented to them. Please reach out to them for any updates for your claim. They will continue to review any new information provided to them for the claim. If there is no new evidence, the denial will stand. 

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an oil change at your Take 5 Oil Change located at ********************************************. That was on 4/26/2025 that cost $103.99. I got the oil change done and went on my way. A few days later when I was driving my traction control light, check transmission, emergency break light, and at oil temp light all simultaneously came on while driving. I immediately called my uncle who is a mechanic. He said you need to check your oil it sounds like your transmission fluid got drained instead of your oil. So I went and checked and my oil in the car was three inches above the top dot on the dipstick. The next morning I called the next morning and spoke with *** *****(manager). I told him what happened he first said they were going to come to my house drain the oil refill the transmission fluid and go from there. I then get a call back stating he watch the video of my oil change happening. And said we are actually just going to tow the car to ****** dealership because we dont want to mess it up more. I said okay great. My car got picked up and towed to the dealership. Then I got a claim number ******* with fleet response and was told someone would be reaching out to me. I got in touch with ****** ****** stating they needed information from ****** to determine fault. ****** got that information to fleet response. Was told it would be 5-7 business days to determine fault. I was told to get a rental car through enterprise until my clam was approved. Went and got the rental car and had from 5/9/2025 to 6/8/2025 and cost $2,839.37. Was called by fleet response and stated my claim was denied to cover the cost of repairs and the rental car. They said the reason was there was not enough evidence proving the transmission fluid was drained. Even though I have documents from ****** that state the transmission fluid was drained, and no previous leaks. I could not pay for a rental car any longer so I had ****** do the necessary work and that cost $481.91.

  Business Response

  Date: 07/22/2025

  Hello, 

  We apologize that this is not the outcome you were expecting. Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

• Initial Complaint

  Date:07/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coolant flush service performed by Take5 Oil change on Battleground in **********. The process manifested into mechanical and coolant system ongoing issues. Please see the attachments for details. I was led to believe that a claim was submitted on my behalf by management. (********). This was done per his request on June 27, 2025.I have not received any responses to my emails to the provided email address. When I call the shop I was told ******** was unavailable and he was the only person that handles that task. After seeing the number of complaints that has been filed. I am completed dumbfounded. The staff has some rude almost aggressive elements.I am looking for some indemnification.

  Business Response

  Date: 07/21/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-053704

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

  Customer Answer

  Date: 07/25/2025

   
  I am rejecting this response because:
  
  

  Please reopen the case, and I will wait for further instructions or steps to follow.

  In the top of the bill , in the note section it states they saw fluid escaping through fins in radiator.

   

  The solution is detailed in the invoice.

  I had no issues with my cooling system prior to Take 5 service.

  After the service,  I experienced burnt radiator smell, loss of power, continual fluid adding with no outside leaks,over time it manifested to the breakdown.

   

  Your assistance in this matter is greatly appreciated.

   

  ****** *******

  ********************************************************************************

  Business Response

  Date: 07/25/2025

  Hello, 

  Apologies for the delay for any updates on this claim. I will notify the claims team that you are emailing in and asking for an update on the claim and put in an escalation for you. I have also reached out to the District Manager to see if there is anything we can do to speed up the process. 

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for a routine oil change. We assumed everything was fine and drove homeonly to find fluid leak trails leading all the way to our driveway. Upon inspection, I saw a steady drip of green fluid coming from under the ********** turns out a coolant hose located just above the oil filter was damaged during the oil change. This is extremely frustrating, especially considering the vehicle has less than ****** miles on it and has been well maintained. The shop was already closed by the time I noticed the leak, but I will be returning first thing in the morning to address the situation.Fast-forward first thing in the morning, 7 AM Monday morning I showed up at the shop talk to ****** *. He told me they couldnt do anything. Id have to take it to my own shop. Call a number and get a claim filed. I asked to talk to a manager, he called his manager. The manager told me yes I have to go file a claim and take it to the shop and get it fixed myself. Ive called and tried to talk to the people at take 5. It's been three days and still nothing has been resolved. I have already paid to have my vehicle fixed. I cant get no results. More to come. I am recording all conversations and taking videos.

  Business Response

  Date: 07/21/2025

  Hello, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
  Fleet Response
  **************
  Case Number: 1613848

  Customer Answer

  Date: 07/23/2025

   
  I am rejecting this response because: I am extremely dissatisfied with the lack of communication and poor customer service I have experienced with **********************. It has been 10 days since I first reached out regarding an issue, and I have yet to receive any meaningful assistance.
  I was without a vehicle for three days as a result of this situation. Despite leaving multiple messages, I have only received one voicemail in return. I have made repeated requests to speak with a live person who can actually assist me, but I have not received a call back from anyone local or authorized to resolve my issue.
  When I have managed to get someone on the phone, I have received inconsistent and conflicting information. In some cases, I have even been hung up on. The representatives I have interacted with have been unhelpful and, at times, outright rude.
  I am seeking a prompt response from a qualified representative who can address and resolve my concerns. This experience has been incredibly frustrating, and I expect better accountability and professionalism from a company like Take 5.
  
  

  Business Response

  Date: 07/24/2025

  Hello, 

  Your claim is now with our Third Party Claims team. They will be your main point of contact and be able to assist you further with your claim. Please reach out to them regarding your case and any updates that you need. 

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife took her vehicle to the Take5 at ********************************** on 7/9/25 and had her oil changed, with the service complete at 2:44pm. Just 6 miles after leaving the shop her "low oil" light came on in the ************ started making a screeching noise, so she turned her vehicle off. We checked the dipstick at 3:15pm and there was absolutely no oil in the vehicle. We had the vehicle towed to the dealership to do a preliminary inspection, and they confirmed there was no oil in the vehicle.I have been trying to get in contact with Take5 for 3 days now and have been unable to reach ANYONE. When I call the shop that did the service, they transfer me to a manager who does not answer the phone and has a full mailbox. I have given the person answering the phone my name and callback number and a brief description of what happened, but have not received a callback. I have waited on hold on the customer service line for over 2 hours during business hours without anyone ever picking up. I have sent an e-mail with a detailed description of the event to the Take5 customer service e-mail, but have not received a response. Our car is still in the shop waiting for Take5 to respond before getting any work done, but they are clearly doing their best to make sure they never answer their phones or e-mails.

  Business Response

  Date: 07/21/2025

  Hello, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ or ****************************************** for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 
  

  Claim Number: T5C-053603

  Customer Answer

  Date: 07/23/2025

   
  I am rejecting this response because: I have spent multiple hours waiting for anyone to answer the phone on the customer service line provided; I have made several calls between 7/14/25 waiting up to an hour each time for the phone to be answered, and still have not been able to get through. I also sent an e-mail to the customer service account provided over a week ago, and still have not received a response. I have attached proof of that e-mail here.

  The manager at the location I spoke with who submitted the claim said that someone would reach out to me within 48 hours. It has now been a full 3 business days from her filing the claim, and over a week from my attempts to reach someone from the customer service department regarding this claim, and I am yet to have anyone reach out to me. 

  
  

  Business Response

  Date: 07/23/2025

  Hello, 

  Apologies for the miscommunication from the shop manager. It typically takes 5 business days for the teams to review the claim and for someone to reach out. I will put in an escalation now to see what kind of assistance I can get before that timeframe. Apologies also for the missed email. We are not seeing a record of that email but if you can please forward that email or if you would like to communicate via email with the **************** Lead, his email is ***********************************************************

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding a serious issue caused by a recent oil change service at one of your Take 5 locations, which has left us without a vehicle for over three weeks and with more than $2,000 in repair expenses.On December 28th 2024 we brought our vehicle (2019 ********** Atlas) to Take 5 for a routine oil change. Upon inspection by a certified mechanic, months later, it turned out that our oil pan and threading was severely damaged and was determined that the damage was directly caused by improper service during the oil change.We opened a claim with Take 5 shortly thereafter and were told we would receive a response within 46 business days. It has now been three weeks with no resolution. We have called your customer service line daily, and every time we are told a manager will call us back but we have never received a single return call. This ongoing lack of communication and accountability is completely unacceptable.We have been without a working vehicle for over three weeks due to Take 5s negligence, causing a massive disruption to our familys daily life and responsibilities. We have acted in good faith, provided all necessary documentation, and waited far longer than the reasonable time quoted. All we want is our car to be fixed.

  Business Response

  Date: 07/21/2025

  Hello, 

  Apologies for the delayed response to your complaint. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number. They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06-12-2025 I took my 2016 *** ***** in for an oil change at store #*** in *********. When I got home I noticed oil spots on my driveway. This car does not leak oil. I thoght that maybe it was spillage which sometimes happens if the mechanic does not clean up properly. The leak persisted so I took the car back. Expained the problem and showed a picture of my oil stained driveway. they had me pull in and proceeded to do something under my car. I was told that it was allfixed. It wasn't. The leak is still there. There was also a fastener miinf fro the plash shield which they said they fixed. They didn't. I called customer service on ***** and spoke to a *** and she stated that she would notify an upper management person for that location and that someone would contact me. No one has has been in touch. This has to be corrected! My # ************

  Business Response

  Date: 07/16/2025

  Hello, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

  Customer Answer

  Date: 07/16/2025

   
  I am rejecting this response because: I have already done that and no one has contacted me. This is just a stall tactic. I want results!
  
  

  Business Response

  Date: 07/21/2025

  Hello,

  Apologies that no one from that team has reached out. Please know that this is not a stall tactic of any kind and we are doing our best to get you some assistance. I am responding to keep this complaint open since it has not been dealt with. I have escalated the claim to different management to get some assistance for you as soon as possible.