Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #153

  3908 Medina Rd Akron, OH 44333

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was overcharged and only want a simple oil change. They rip the air filter so that they can make me buy another one

  Business Response

  Date: 11/25/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your BBB complaint. The experience you had is not what we want to exemplify as a company. I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5-7 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact.If you have any questions or concerns, please reach out to our **************** team at ************. Claim # ******

  Customer Answer

  Date: 11/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:11/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this month 11/2025 . I took my GMC Yukon to Take 5 for a leak . The gentlemen told me it was a coolant leak , so they replaced my coolant and said NO LEAKS. Next day I noticed a leak so I took to Gay GMC in *********. They had my vehicle for almost three weeks I picked up today 11/20/2025. Gay *** informed me my leak was due to improper after market oil filter installed , not a transmission leak. Attached are my forms. I paid total of $1,700.00 for a rental and service cost since my extended warranty said my repairs were do to negligence on Take 5 part. I went by Take 5 and spoke via phone with Mr. **** ********. He told me it didn't make sense to him they always use after market filters. I'm a loyal customer of ********************** for years, long before they took over this business. Take 5 please advise / direct me on how this issue should be revised.Thank you for your time and I pray Take 5 does the right thing. Your commercials always state Take 5 is the Best !!

  Business Response

  Date: 11/21/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your BBB complaint. The experience you had is not what we want to exemplify as a company. I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5-7 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact.If you have any questions or concerns, please reach out to our **************** team at ************. Claim # ******

  Customer Answer

  Date: 11/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:11/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 21, 2025, I took my vehicle to Take 5 Oil Change, to get my oil and filter changed. Upon arrival, I asked them to check my coolant, outside of what I originally came in for. I was told my coolant needed to be replaced; alongside, the oil change. According to the receipt/invoice, the coolant, oil, and filter was changed. Five minutes after I left, my daughter and I heard a loud knocking sound; therefore, I immediately turned around, while calling the store. I was 3 miles from the store, and my car ran hot, slowed down; forcing me to pull over. I turned the vehicle off and turned my heat on max, for my car to cool. Upon doing so, I received a message saying Turn engine off, add 1 quart of oil. My car was towed to the local ******** dealership, while there also being a claim file with Fleet Response (third party claim company for Take 5). ******** conducted a complete diagnostic test and determined my engine needed to be replaced, due to their being low or no oil in my car, with no leaks present. Fleet Response denied my claim citing no liability to Take 5.

  Business Response

  Date: 11/20/2025

  Hello, 

  We apologize that this is not the outcome you were expecting. Please provide all the information that has been attached to this complaint and send it to the Fleet Response team to review. They will review any new information that has not already been presented to determine if the information is proof to reverse the denial decision. 

  Customer Answer

  Date: 11/20/2025

   
  I am rejecting this response because:
    ******** sent over their complete diagnostic test to confirm that their wasnt any leaks and the engine went out due to low or no oil. The oil that was on top of the engine was also notated from my son putting oil on the vehicle without a funnel and it spilled a little. My car couldnt have ran out of 5-8 quarts of oil within 5 minutes and thats what I informed Take 5 and so did Mercedes. 

  Business Response

  Date: 11/24/2025

  Hello, 

  Please provide any information to the Fleet Response team who is over the claim. They will determine if the information that is provided is enough to overturn the denial. 

• Initial Complaint

  Date:11/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car for service 7/15/25 as I have on several occasions to Take5 #**** in ********* Fl *****, they recommend a coolant flush because I was at the mile range for that service, I declined the service prior because I was heading out of town. I took it in and had the regular oil and let them do the coolant flush. About a week later I noticed my air conditioner was acting funny so I had my friend check my fluids and my reservoir was empty, it took a thing and a half of coolant, a few days later it happened again. I ended up taking it back to Take5 and they did a reflush. The next day it didnt want to start and I took it to ***** ******* Nissian and was informed that I had a long engine block. They denied my claim. I has no issues with my vehicle before having that service done with them. My car has been parked under my carport since I picked it up from ***** ******* and Ive been in rental for months now. And because of that I cant afford to pay my regular car payment.

  Business Response

  Date: 11/19/2025

  Hello, 

  Apologies for the delayed response to your BBB complaint. If you would like to appeal the denial decision, please provide any evidence that will support your claim regarding the service to the District Manager. The email for the District Manager is attached to the denial letter you received. All information will be reviewed and then determined if the denial will stand or be reversed. 

• Initial Complaint

  Date:11/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *BUYER BEWARE* I have been coming here for YEARS, servicing BOTH of my cars every three months and telling every friend and family member how great it is, but WOW has this place unfortunately changed for the worst. This past weekend (Saturday 10/18/25) I went in for an oil change and the service technician BROKE A PIECE OF MY DIPSTICK into the oil. Here's the worst part, not only did he not apologize, he tried to assure me it was common (even though it had never happened to him) and that it wasn't a big deal. I asked him if he could remove it and he said he would get fired if he did, and instructed me to "file a claim." He continued to stress it's not a big deal, but every ****** search and every person I talk to says not to drive my car. I noticed his guys didn't check my filters, file the coolant or any fluids, or tires, so I asked about the tires and he said they filled them. They didn't. JUST ABSOLUTELY BRUTAL, "I DON'T GIVE A SH*T" SERVICE. And now after finally getting through to their corporate office they said they need 5 days to file a claim. I can't believe the unwillingness to fix something they messed up. Stay in your car. HA! This level of ineptitude should be illegal, AVOID AT ALL COSTS!

  Business Response

  Date: 11/19/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your BBB complaint. The experience you had is not what we want to exemplify as a company. I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5-7 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact.If you have any questions or concerns, please reach out to our **************** team at ************. Claim # ******

• Initial Complaint

  Date:11/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my oil changed over the weekend and they used a container and hose to pull it out of the top. Which wasnt normal for this location given I have had my last handful here. On my way home which was less than 5 miles my car smelled like fumes through my vent. I went to take my car back and my car wouldnt start. I had to get it towed to the dealership to find out they spilled oil all over my car resulting in a new battery and engine that needed de greased and filters. I have a small child and the inconvenience and the toxic smell is completely unacceptable. I went to file a claim with them and was informed it may take up to 7 days to hear back. In the meantime I am fronting all the costs for rentals and to fix my car.

  Business Response

  Date: 11/18/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ or ****************************************** for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

• Initial Complaint

  Date:11/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Halloween I got an oil change and my air filter changed on my jeep compass. Not even 2 weeks later on Thursday November 13th my car started acting up and my battery dash light came on. When I checked my engine, the air filter wasnt screwed back on and I only had 1/3 of my oil left. Because of take 5s mistakes my motor is blown and my car is not drivable. I am now out of a car and they have yet to reach back to me about fixing my car after talking with them in person twice, after I was told by the manager they would get my car fixed.

  Business Response

  Date: 11/18/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ or ****************************************** for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

• Initial Complaint

  Date:11/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/10/2025 Take 5 oil change #**** ********************************************************************** phone # ************ did a oil change now all the oil has leaked out the vehicle 2019 ********** tiguan we called them and was told to file a claim but the claim department closed so we have no way around with a toddler that needs to go to special school for speech

  Business Response

  Date: 11/14/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your BBB complaint. The experience you had is not what we want to exemplify as a company. I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5-7 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact.If you have any questions or concerns, please reach out to our **************** team at ************. Claim #******

• Initial Complaint

  Date:11/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, November 9, I took my vehicle a 2013 **** C max to take 5 to have an oil change done at the take 5 shop, ****************** shop number 0375 located at ****************************************************** that time, the technician convinced me that I needed to have the fluid exchanged in my radiator cooling system which I agreed to. The work was completed, and I went home. On Monday the 10th I noticed that coolant was leaking out onto my driveway, which I thought at that time was overspill and didnt give it much consideration. On Wednesday 12 November, I went outside in the morning and noticed a considerable amount of coolant on the driveway. I drop my daughter off at school at time had no heat in a vehicle which was unusual. I drove the car to the local take 5 shop in ***************** The technician noted that the fluid level was low and topped off the system. The technician also did a very brief cursory inspection and noticed that there was coolant leaking from the radiator. The technician was a not experienced in mechanical work and stated he could do no other investigation suggesting that I go to a mechanic shop. On Wednesday, November 12 i went to our local mechanic shop who does work on our vehicle and asked him to look at the radiator and coolant situation. The technician did a investigation and noted that the radiator was damaged and leaking fluid. I explained to the technician there were no leaks prior to the fluid exchange that was at take 5. The technician explained to me that this vehicle is very unique not like other vehicles and needs to be handled properly or damage could be caused to the coolant system.I contacted take 5 and was contacted by regional manager, **** ****** whoever replied and said he would look into it. I then received a letter from Mr. ****** stating that my claim was denied and that was no wrongdoing on take fives part. I am asking for is a refund of $145.99 since the fluid is to be drained and disposed of.

  Business Response

  Date: 11/14/2025

  Hello, 

  Apologies for the delayed response to your BBB complaint. We have looked up the claim and notes state that the request for a refund has been denied since the claim itself has been denied. 

• Initial Complaint

  Date:11/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 8, 2025 my daughter had her oil changed at Take 5 in ************, @ 4771 FL 64 *****. On November 9, 2025 she was driving to work and engine started making a noise. Oil was leaking from under the car, had the car towed to a local shop and the oil filter wasn't there. We found the oil filter on the road out front of her work. The "tech" who did the oil change even admitted to my daughter through text that he installed the wrong filter. That's because he went into the computer system at Take 5 to get in contact with my daughter for her friends phone number to set up a date. We've contacted the location multiple times and can't get a phone call from any managers at all. Only thing they are offering is a free oil change...! ******** service here is terrible, we will never use this company again.

  Business Response

  Date: 11/14/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. If a claim has already been filed, please provide the claim number so we can follow up with the management team regarding this service issue.