Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change

  5985 Merchants St Florence, KY 41042

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 4, 2025, I went to ******* ***** ******* for PASSENGER SEAT WEIGHT SENSOR SAFETY recall (2020 ***** CRV EX). Upon completion, the technician discovered a severe oil leak and extensive damage. They disassembled the car and discovered that the drain plug had not been replaced during the previous oil change, and that the used drain plug had been incorrectly installed. (******* ***** ******* video documentation is available as evidence.)My last oil change was at Take 5 Oil Change in December 2024 (Take 5 Oil Change #***: *******************************************************************). At that time, the oil was changed and the State Inspection was performed. (I have ********************* statement to prove this.)The technician repaired my car, and the total cost after discounts was $794. ( Bill available.)I am demanding that Take 5 Oil Change cover all repair costs.

  Business Response

  Date: 10/11/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your BBB complaint. The experience you had is not what we want to exemplify as a company. I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5-7 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact.If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-061237

  Customer Answer

  Date: 10/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:10/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went for an oil change, after leaving the car was making a weird noise. I live close so I drove home. I tried to call them on the way home to let them know, nobody would answer the phone. Got home and noticed they didnt put the cover back on the underside of the vehicle.. it was dragging down the street. I had to have my husband reattach it. I tried calling again 5 more times when I got home. Nobody answered. This is not what you would expect for 142 dollars. The service was incomplete yet I paid for a complete service.

  Business Response

  Date: 10/03/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your BBB complaint. The experience you had is not what we want to exemplify as a company. I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5-7 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact.If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-060480

• Initial Complaint

  Date:10/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of Complaint: Negligence in oil change service leading to engine failure On Sunday, September 29, 2025, I took my vehicle, a 2019 ******* Tucson with approximately ******* miles, to the Take 5 Oil Change location on University Drive in ******, *****, for a routine oil change.On Monday, September 30, 2025, while driving home, my vehicles oil drain plug came out, causing the engine to lose all of its oil. I immediately pulled over and had the vehicle towed to the ******* dealership for inspection.The dealership inspected the vehicle and confirmed that the engine was completely damaged due to the oil drain plug being missing. They further confirmed that this type of damage could not have occurred by oil being drained from the top, as Take 5 staff suggested. It was specifically caused by the oil drain plug not being properly secured after the oil change.I contacted Take 5 corporate but did not receive a call back. When I visited the Take 5 location in person, the staff insisted the oil must have been drained from the top, which the ******* dealership confirmed is not possible. The dealership also informed me that I am the third ******** in the last two months they have seen with the exact same issue coming from this *********** this time, my vehicle is inoperable due to engine failure directly caused by improper service at this Take 5 location. I have incurred towing fees, diagnostic fees, and now face the prospect of extremely costly repairs or engine replacement.

  Business Response

  Date: 10/08/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

• Initial Complaint

  Date:09/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I have a complaint with take 5 they damaged my car and never got back to me they damaged my oil housing for my ******* it just leaks oil they have never reimbursed me,the mechanic i had brought it to said they lied about what was done to my car saying it was maybe the oil pan but knowing it was the oil housing.

  Business Response

  Date: 10/01/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

• Initial Complaint

  Date:09/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/22/2025. was charged $99 more than quoted. I disputed and they told me there is nothing I can do about it. District manager hung up on me and was rude. Very unprofessional business.

  Business Response

  Date: 10/01/2025

  Hello,

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your BBB complaint. The experience you had is not what we want to exemplify as a company. I see the original claim that was filed regarding the service issue and experience with Take 5. I have now reached out to the Regional Manager over the District Manager to see if we can get some assistance or a resolution in place for you regarding the service. We will provide you with an update as soon as possible. 

  Customer Answer

  Date: 10/01/2025

   
  I am rejecting this response because:

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to my complaint.  I will not say I am satisfied till I receive back a call from the regional manager.  If the response is the same as the district manager, then I won't be satisfied and will expect a CEO to call me.  I won't be hung up on or told that my child is a liar.  I will let you know once this is resolved. As of now just an apology will not be sufficient. 
  
  Thank you. 
  

  
  

  Business Response

  Date: 10/03/2025

  Hello,

  The District Manager and Regional Manager have denied the request for the refund of $99. During the time of service, your son was asked if he wanted/needed to call a parent to get permission to complete the service and he stated that to complete the service because it was his money. He agreed to a service and the shop provided said service. 

• Initial Complaint

  Date:09/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 20, 2024 I went to the Take 5 location to have my oil changed. The customer service was terrible. The employees were talking about drama between them and when I turned my car on to leave oil started spilling out of my car. I was instructed to turn my car off. They had me pop the hood. They tighten something and said there will be oil spilling out of my drip pan for a few days, but everything should be fine. Fast forward to my next oil change June 9 2025. I decided to go to ********* because of the terrible customer service at **********************. They began changing my oil, but they could not remove the oil filter because it was stripped. That day I went back tothe Take 5 location from December. There were new employees there. The manager at the time ***** said Im sorry that happened to you. I can order a part to have it fixed. Come back in a couple days. So I come back a couple days later and he tells me the shipment hasnt come in to wait a few more days. So a few more days go by I stop by again. He says the same thing hes still waiting on the part. I had to take a trip out of town and he said he should have the part when I return from my trip. So when I get back, I text him he says to come by the shop. I stopped by. He shows up with a small part attempts to take it off again. The previous times I stopped by there were multiple employees trying to remove the filter with no success. They only made it worse. In July,he decided to send me to the Take 5 on **************. I go over there to see Ant. He attempts to remove the oil filter But cant get it. He then helps me submit a claim so that Take 5 can pay the dealership to have it repaired. They misfiled the claim the first time. The second time I got a denial. I communicated back with Ant. He said he would help me and talk with the district manager to get it resolved. The district manager basically washed their hands of me. Im stuck with a $1400 repair and no one to take ownership of this mistake.

  Business Response

  Date: 10/01/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint. I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them. I have also sent the Fleet Response team the notes in this BBB complaint so they have all the information possible. 
  

  Fleet Response
  **************
  Case Number: 1633410

• Initial Complaint

  Date:09/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/19/2025 I received an Oil Change from the Take 5 location in *******, *****. The initial oil change was completed by the store manager, ****. Cut to 5/11/2025, and my car begins to shut down. I call the location and I am told that the manager **** finished my oil change and that they would look at it, but I needed to have my car towed to Take 5 in Pantego. I tow the car and then I am told to leave the vehicle overnight. In 5/12/25 I show up and I am told by another associate that my car has no drain plug and that the oil will just spill right out. They then said that it was fixable but I need to have it towed to ******. I tow my car AGAIN. The ****** dealership shares they have seen this numerous times and the mechanic then sends a video stating Take 5 is at fault and that they essentially hand threaded the drain plug versus torquing it (this was also shared by the manager **** over the phone to me). I then reached out to Take 5 and was disconnected every time I chose the option of damage over $10K (at this point my engine was starved of oil, destroyed completely as it was leaking over the span of a month due to being hand threaded then completely falling out). I was directed to the district manager who did not call me back for three weeks. I finally was able to get ahold of ****** ******, the Senior Claims *** and provided all documentation. We spoke until 7/31/25. She then has since not responded to my voicemails or e-mail communication. At this point, I have no other recourse, Im out AT LEAST $10K and no one will connect with me. It was also shared by the third party claims rep ****** that Take 5 is aware of the training problems that have led to hundreds of thousands of dollars of legal issues as well as having to review employee conduct with customer vehicles.

  Business Response

  Date: 09/30/2025

  Hello, 

  Apologies for the delayed response to your BBB complaint and the issue has not been resolved yet with Fleet Response. Please reach out to ****** directly to discuss what is needed to move forward with this claim. The last update I see was that they were waiting for some information from the customer and the claim is waiting to be reopened. Here is her contact information. 

  ********************** and your case number is 1592616

• Initial Complaint

  Date:09/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/25/2024, my car was serviced at the #**** location for an oil change that cost a total of $136.74. During this visit my car was damaged and I was not aware of this damage until 04/05/2025. On 04/05/2025, I attempted to go and receive an oil change when I was informed that the oil change could not be preformed because of damage to my oil drain plug, which would result in damage to my oil pan if removed. I had to get repairs to my car, including a new oil pan and gasket, which cost $593.55. I also had to catch an **** to and from work while my car was being repaired resulting in an additional $45.29. I have contacted customer service SEVERAL times via email and have not received a response. Even after going through the claims process with Take 5, I never received a response or update regarding my claim.

  Business Response

  Date: 09/30/2025

  Hello, 

  I do see the original claim that was filed and apologize that this was never resolved. Please allow me to communicate with the District Manager and the Claims Team representative for this region about this claim and how it was never resolved. We will work this claim and get you an update as soon as possible. Once again, apologies that this is still an ongoing issue for you!

• Initial Complaint

  Date:09/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am contacting you concerning an expensive repair as a result of an error following an oil change done in the Take 5 shop on **************************************************************. This is a long string of events so this is a summary:7/10/25 Morning: oil change on my 2017 ***** CRV Afternoon: undersheet partially falls off during trip to **, pay $35 to have plate removed 7/15/25 Return damaged plate to Take 5, offered refund for oil change, none given after 5 weeks 9/16 Torn splash shield failed to protect underneath of my car from the water on roads and became more damaged 9/22/25 The splash and engine ******* had to be replaced costing $459.65 Action needs to be taken to refund me for all of the money Ive spent as a result of the error created by your technicians when they failed to completely reattach the metal splash sheet in the first ******** cell phone is ************ Link to view damage found under the car found at dealership. More details can also be provided **************************************

  Business Response

  Date: 09/30/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your BBB complaint. The experience you had is not what we want to exemplify as a company. I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5-7 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact.If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-060121

  Customer Answer

  Date: 09/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:09/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction 8/12/2025 Fuel filter change Take 5 oil damaged primer and vehicle will not run. District manager was called to resolve problem resolution was to tow vehicle to mechanic to be repaired and they would incur charges. The district manager told me I could wait in the waiting area till resolved which it never got resolved. I was at take 5 since 7:44am until after 10:30am and returned after 5pm and my vehicle was sitting in pasture on side of business and vehicle was not repaired or towed anywhere. When I asked the service tech he did not know anything about my vehicle. Take 5 had 4-5 employees in shop this morning that werent able to help with my vehicle an ex-employee had to be called to assess the situation and supposedly going to fix and quickly saw the problem that my primer had been damaged. I had to get my son to pick me up and rent a vehicle. I missed work and doctors appointment. ******** ( take 5 employee) said they submitted a claim which I got no info for claim no phone number.

  Business Response

  Date: 09/30/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint. I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
  

  Fleet Response
  **************
  Case Number: 1630120