Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  9200 Albemarle Rd Charlotte, NC 28227-2624

• 

  Take 5 Oil Change

  5221 South Blvd Charlotte, NC 28217-2712

• 

  Take 5 Oil Change

  12251 Jones Road Houston, TX 77070

• 

  Take 5 Oil Change

  3651 Highway 6 Sugar Land, TX 77478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September of 2024 I took my car no but you dont need the car to take five oil change to get an oil change. I drive my car seasonally so I usually take it around the same time every year to get a oil change when I took it they stripped the screws to my oil pan, causing my oil pan to leak oil. I was driving around with no oil in my car for a while and my car started to overheat really bad and caused more problems and damage tomy engine. Once I was able to have enough money to get it looked at they told me that I had to get a new oil because its leaking oil And I only go to one place to get my oil changes so I already knew who did it and also their oil filter was in my car still so was able to figure out that they were the ones that did it along with the timestamp from when I got the oil change done at their-shop I reached out to them multiple times about getting this fixed and theres been no responses or no one calling me back and its been months now. Theyre trying to sweep under the rug, which is what the employees at the shop told me that they were going to do. I really need this situation fixed or at least repairs done to my car so that I can drive it.

  Business Response

  Date: 09/04/2025

  Hello, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

• Initial Complaint

  Date:09/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an oil change on April 14. On July 13, my engine began knocking, and I discovered there was no oil in my vehicle, which ultimately caused the engine to fail. Take 5 is now denying my claim, stating that I drove my car for several months without an oil change; however, it had been less than three months since the service. Attached is how much it will cost to get the car fixed

  Business Response

  Date: 09/03/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business changes my oil and did not put the cover back correctly under the car. Consequently the cover was damaged bc I became unscrewed and dragged under the car. The business contacted their insurance. Insurance denied the claim. They said the cover was damaged prior. They have no proof of that claim. And even if it was true why they never told me and continued to work on my car. They are not taking any responsibility for their actions.

  Business Response

  Date: 09/02/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information. Please reach out to Fleet Response if you are in need of more assistance with this claim. 

  Customer Answer

  Date: 09/02/2025

   
  I am rejecting this response because:

   

  am rejecting this response because: there was evidence provided by the business that my car or the cover under my car was already damaged. If that was the case, why the person working on my car did not inform me? My cover under the car was properly secured. And the oil change shop have no evidence to state otherwise. My understanding is car cover came out immediately after the oil was change. And I immediately addressed the shop. 
  

  Business Response

  Date: 09/03/2025

  Hello, 

  We apologize that this is not the outcome you were expecting. It is stated that the skid plate was reinstalled and verified at the end of the service with Take 5 Oil Change. If you would like to appeal the decision, please reach out to Fleet Response for this step and they will be able to assist you in this matter. 

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Inquiry Regarding Engine Seizure of 2010 ***** Impala This letter is to formally clarify the circumstances surrounding the engine seizure of my 2010 Chevrolet Impala *** which was serviced at your facility for an oil change. The vehicle has been professionally diagnosed by a certified mechanic and thoroughly inspected by an insurance adjuster. Both parties have concluded that the engine failure was a direct result of an unsatisfactory oil change, specifically due to an incorrect amount of oil being added to the ********** the time of the incident, my vehicle's oil life monitor indicated a remaining oil life of 20%, and the mileage had not exceeded the recommended service interval. Therefore, there is no justifiable reason for the engine to have seized under normal operating conditions.This matter is now documented, and I have sought legal counsel. My attorney has advised me to reach out to your company directly to determine if you are willing to resolve this issue amicably.I am requesting to know how you intend to address and resolve this problem. I look forward to your prompt response.

  Business Response

  Date: 09/02/2025

  Hello, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. Please attach the diagnostics from the mechani9c and any other relative information so I can attach that to your claim. 

  Customer Answer

  Date: 09/02/2025

   
  I am rejecting this response because:
  Take 5 is requesting that I attach the *** numer of my vehicle and the diagnostics from the mechanic. I have provided all of that information and appreciate you forwarding/providing them with the information 

  Sincerely,

  ***** Martin 

  Business Response

  Date: 09/04/2025

  Hello, 

  I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact,and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-057897

  Customer Answer

  Date: 09/05/2025

   
  I am rejecting this response because:
  I would like to make sure someone is actually going to reach back out to me. I've already tried to work things out through the customer service team.Who never got back to me. I just want to ensure that I'm not just getting the run around that the first ******* gave me. 

  Thank you 

  Business Response

  Date: 09/08/2025

  Hello, 

  I do apologize that this was not submitted with the **************** team or if there was a disconnect there. The claim is currently processing and will be reviewed by our teams. If you need to reach out to someone directly, please reach out to the **************** Team Lead. Here is the email you can contact him with. 
  
  ***********************************************************

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pulled in to the garage to get my cars oil changed. My car takes 4.2 quarts of oil and they charge a set price for the first 5 quarts of oil, then extra for every quart after that. I verbally asked for the "premium" oil which is shown to be $85.99 + tax. They have a sign posted with the prices of oil. They gave me the price and i was charged an extra ~$18 for an oil filter that was not mentioned anywhere on any kind of sign or notice, or told to me in any way shape or form when I was picking out the oil I wanted. Before I paid, they began pouring oil into my car as I was asking about the extra charge not made known to me until after they began work. I was given an itemized receipt and charged $13.99 as an extra charge for the filter and $4.99 extra for a service fee. This was explained to me as being a new policy being put in place by the regional manager and they were charging people for the filters without having any kind of notice or information about these changes posted at all.

  Business Response

  Date: 09/02/2025

  Hello, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. The charge for the upgraded filter should be discussed and confirmed with the customer before adding that extra item/service. We can file a claim here for you and have the amount for the upgraded filter refunded to you. 

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/3/24 I brought my *** ********* to Take 5 Store #**** and got the oil changed and the coolant system flushed out. We later went on a road trip to ******** and ********. While in ******** the temperature dropped to the low 20s and I didn't think much of it until we got to ******** (temps still in the 20s). It was when we were parked at our VRBO that I noticed the oil leak. We had previously had a repair of the rear engine seal completed by Crown *** in ********************* (Oct/Nov 2023) and I assumed that the issue was from the same spot due to the drastic drop in temperature, so I just watched the oil level and put in a little bit now and then. When we got to ***** on the way back, I got the oil changed again at your store # **** in *****. The oil leak after this service was gone and I assumed it was due to being in a much warmer climate. While getting the oil changed, the tech noticed that the coolant was contaminated, and wrote a note on the receipt about it. When I got back to *******, I took the car back for another oil change to Store # ****, and explained about the coolant; to which the tech responded that he checked it again and it was OK. I was satisfied (at the time) with his response. Then, the Oil Leak came back. I made an appointment with Crown ***, and much to my embarrassment, they called me and said the oil plug was loose. THE OIL PLUG WAS LOOSE. It is my contention that BOTH times (11/3/24 and 3/29/25) that I brought my car to store # ****, the technicians FAILED to do the most basic step of an oil change: MAKE SURE THE OIL PLUG IS TIGHT.Emailed Take 5 about this, they responded that **************** would be getting back to me. Never happened. Emailed **************** 2 times. No response. I can provide the emails to Take 5

  Business Response

  Date: 08/29/2025

  Hello, 

  Please see attached documentation with information regarding your claim. 

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my oil changed by them on the 24th, my car broke down right afterwards because they pulled my engine air filter out and didn't seal it/ put it back wrong ( I didn't ask for them to pull it out). I had to get my car towed to the dealership and after the mechanics inspected it, they said my air flow filter sensor is broken due to the air filter being put in wrong and wasn't sealed. It is costing me 1000 dollars to fix my car due to take 5 oil change's fault.

  Business Response

  Date: 08/28/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Take 5 Customer Service,I am following up again on the complaint I submitted regarding my service at the ******** location. I have not received a response, and I need to document the full details of what happened.After my oil change, one of the service men attempted to add air to my tire. Another technician immediately noticed that my *** was unusually high and called out to the team, asking who had put air in the tire because it didnt look right. A couple of employees came over, and I heard one of them say they were going to release air to even out the *** across the tires. This entire exchange happened in the service bay, and I witnessed it directly.Following that, the valve on my back passenger-side tire was damaged. Since then, I have had to stop every day to refill the tire with air. I have proof that this tire was purchased new less than three months ago, and I had no prior issues until after this service.I have repeatedly attempted to contact customer service. I filed an online complaint after being unable to resolve the issue with the location, and I have called your customer service line numerous times. I was only able to reach someone once, and since then, I have spent over two hours on hold without anyone answering. I have screenshots showing this, and I am attaching my service receipt as **********, the situation escalated further. I woke up to a completely flat tire. When I attempted to use Fix-a-Flat, the air immediately came out of the valve, confirming the damage.I should not have to pay out of pocket to replace or repair a tire that was damaged by your technicians actions. I am requesting accountability and resolution for this matter, including a review of your service bay cameras from the day of my visit, which I previously asked ****** addition, I do not have the funds to purchase a new tire or pay for repairs, which has left me without reliable transportation to get my son to school and myself to work. I urge Take 5 to take responsibility for this issue and provide a timely resolution so that I can safely return to my normal daily responsibilities.

  Business Response

  Date: 08/25/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your BBB complaint. The experience you had is not what we want to exemplify as a company. I see that a claim has already been filed regarding this service issue and there has since been a response/decision made. Please see attached documentation from the District Manager. 

• Initial Complaint

  Date:08/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 14, 2025 we pulled up to take5 oil change and asked them if the had regular conventional oil for our vehicle? My husband asked the service technician 3 times if they had conventional oil not synthetic oil. He said he would check. A few minutes later he told us to pull into the bay. He said nothing about the oil not being conventional so we assumed they had conventional oil. When we paid and they gave us a receipt the receipt said SYN BLEND 5W20 BK. We asked immediately about it and the technician said for their shop the synthetic blend is what they consider to be conventional oil. Thats all they said. But thats NOT conventional oil if its a synthetic blend.

  Business Response

  Date: 08/25/2025

  Hello, 

  I apologize for the inconvenience you experienced with the service at Take 5 and the delayed response to your email. I have forwarded this along to the District Manager of the store to review and get his operations back in order. I appreciate the feedback as this is the only way we can improve. This is not the level of service we seek to provide for our customers! I do hope you give us another chance in the future to show that we can improve on the feedback from our customers. 
  
  I see that there was a complaint/claim filed with our **************** team regarding this matter. Is there something specific you are looking for a in resolution that I can address with the District Manager?

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 7, 2025, I went to Take 5 Oil Change #*** in *************, ******** to get an oil change. The manager upsold me on a coolant exchange. Once the repairs were finished, I paid the invoice and prepared to leave, my car immediately ran hot. The mechanic attempted to diagnose the issue but was unable to fix my vehicle. I had to have my vehicle towed to a **** dealership where they diagnosed coolant intrusion into the cylinders. My vehicle was running fine when I went to Take 5, but I had to get it towed to leave. I am out of a vehicle now and the repair cost is over $14000.

  Business Response

  Date: 08/25/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your BBB complaint. The experience you had is not what we want to exemplify as a company. I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-056983

  If you have a copy of the diagnostic and/or repair estimate, could you please send it here or to our customer service email at ********************************************************************