Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #153

  3908 Medina Rd Akron, OH 44333

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally report a negative experience I had at one of your Take 5 locations. I visited the store with a valid 50% off coupon, which I presented before the service began. The technician acknowledged it and proceeded without issue.I requested a full synthetic ***** 1 oil change for my performance vehicle. However, after the service was completed, I was told that the coupon could not be accepted. The employee refused to even look at or scan the coupon, despite me having mentioning it at the start.When I declined to hand over my phone, the technician became insistent. I reminded him again that I had disclosed the coupon in advance. After about 30 minutes, he offered $25 off, and another 30 minutes later, a 25% discount. I stated that I wanted to use the original coupon I had presented.Without my permission, the technician drained the ***** 1 oil that had already been put in my car and began replacing it with a lower-grade blend. I told him repeatedlyat least six timesnot to do so, as that oil is not suitable for my vehicle. He ignored me and continued, even after I made it clear that I did not authorize that change. Another technician came in and told me it would be fine, which was completely *************** the end, they told me to leave without paying. I then went to another Take 5 location nearby, where the staff accepted the same coupon with no problem.This experience was extremely frustrating and unprofessional. Using an incorrect oil blend in a performance car can cause damage, and disregarding a customers clear instructions is unacceptable. Im requesting that this incident be reviewed, and that corrective action be taken with the employees involved. I would also appreciate confirmation that my vehicle was not compromised by their actions.

  Business Response

  Date: 11/14/2025

  Hello, 

  I apologize for the inconvenience you experienced with the service at Take 5 and the delayed response to your BBB complaint. I have forwarded this along to the District Manager of the store to review and get his operations back in order. We appreciate the feedback as this is the only way we can improve. This is not the level of service we seek to provide for our customers! I do hope you give us another chance in the future to show that we can improve on the feedback from our customers. Since the second shop was able to successfully complete the oil change, there should be no issues with the vehicle. The shop would not have completed the oil change if there were to be any possible issues. With that being said, please let us know if you would like to file a claim outside of the complaint we will be sending to the District Manager. 

  Customer Answer

  Date: 11/14/2025

   
  I am rejecting this response because:
  
  no matter if the oil was changed or not I still had to drive the car with a lower quality oil which causes it to get in between everything 
  

  Business Response

  Date: 11/17/2025

  Hello, 

  We understand the frustration and the inconvenience this service has caused. Please let us know if you would like to file a claim and we can assist with that process. 

  Customer Answer

  Date: 11/17/2025

   
  I am rejecting this response because:
  

  because you guys havent offered to fix the problem that the oil could cause to my engine. Havent offered a oil flush or even a refund after the huge mistake you guys did

  
  

  Business Response

  Date: 11/20/2025

  Hello, 

  If you would like to start a claim regarding the service issue and refund, please provide the *** number of the vehicle. 

  Customer Answer

  Date: 11/20/2025

   
  I am rejecting this response so I can keep contact with Take 5.

  My vin is *****************

  I dont know if they will have service records due to them having me just leave after putting the lower grade oil in my vehicle.

  
  

  Customer Answer

  Date: 11/21/2025

   

  Sent 11/20/2025 8:21:25 PM

   
  I am rejecting this response so I can keep contact with Take 5.

  My vin is *****************

  I dont know if they will have service records due to them having me just leave after putting the lower grade oil in my vehicle.

  Business Response

  Date: 11/24/2025

  Hello, 

  I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5-7 business days.Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim # ******

• Initial Complaint

  Date:11/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Take 5 performed an oil change. Forgot to put my radiator coolant reservoir cap back on. The coolant then evaporated and my truck overheated. I was stranded and had to get coolant delivered to me on roadside. I filed and claim for reimbursement of coolant and for a shop to check my vehicle for damages. Being Im mechanically inclined I know at a minimum it should be a new thermostat. Since the incident I have filed the claim and had called the claim group multiple times. All I ever get is we will take a note and have someone call you. No one ever calls me back. Its been months. Now the thing leaks even worse and my water pump is failing as well. I raised h*** and all of sudden the claim was approved but only approved to reimburse me for my coolant. THE ***** NEEDS REPAIRS. The claim group wont give me a name or contact at Take 5 to talk to direct for action. The Take 5 store manager will also not give me a contact. Everyone keeps saying call claims. And all claims says is someone who can make a decision will call you. NEVER HAPPENS. I even asked for text or email. I even asked for them to leave a voicemail if they call while Im at work. THEY HAVENT called at all! The longer this goes the worse the vehicle is gotten. Now it is totally parked and unsafe to drive. And they still wont call me. I am beyond livid. My life is literally in turmoil because I have no transportation for my kids or for me to get to work. Worst of all, I cant even afford to just fix it myself and go after them for reimbursement. This is the worse situation I have EVER been in in my life. Be decent people and do the right thing. Thats all I asked day 1. I included a text of the first contact I made with the store manager. Afterwards its just be useless claims calls to call center **** that cant do anything but take notes. I put a shot in the dark on the amount of money disputing because I do not know what it will cost to repair.

  Business Response

  Date: 11/12/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint.  I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
  
  Fleet Response
  **************
  Case Number: 1695386

  Customer Answer

  Date: 11/12/2025

   
  I am rejecting this response because:
  I am aware of this claim number and the contact information. NO-ONE From Take 5 or Fleet Response will return my calls and actually talk to me. I have only been able to speak to representatives that cannot make decisions on my claim. I have a broken vehicle and cant afford to pay UP FRONT for the repairs caused by Take 5. 

  Business Response

  Date: 11/14/2025

  Hello, 

  Apologies for the delays on your claim. Due to the claim being with the Fleet Response team, they will be your main point of contact and will handle the claim accordingly from here. I do see a note on the claim that states an escalation was put to a supervisor due to the lack of communication from your representative. We will also put in an escalation to see if we can get you an update as soon as possible. 

• Initial Complaint

  Date:11/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for an oil change 5/18/25 and when they finished the job they left a tool at the bottom of my car, when I went to pull off the tool hit something so I stopped, the techs went under to check and said that a tool was left but it fell off with the collision and I was good to go, when I attempted to pull off a second time there was another loud collision of metals. They were frantic going underneath the car but assured me again that everything was good to go. I knew something was wrong I pulled off into the ********* parking lot and looked under my car because the noises were too loud and didnt seem okay. While looking I didnt know what to look for but I looked to see if anything was hanging. 3 months later I go to my dealership to get an oil change and the service tech stated that my oil pan cover was missing and the filter was stripped. They have me pictures of the damages and an estimate of the repair. The service provider advised me to contact Take 5 and file a claim which I did and they stated they werent liable because someone else had did my oil change after them but the next oil change was when I discovered that there was damages. They also stated that the day of the incident their cameras werent working so there wasnt any proof that they damaged the car. The two collisions before leaving were so loud that all the employees were running around trying to figure out what happened but they refuse to take accountability for the damages they caused.

  Business Response

  Date: 11/10/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint. I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
  
  Fleet Response
  **************
  Case Number: 1638469

  Customer Answer

  Date: 11/11/2025

   
  I am rejecting this response because:
  The third party (fleet response) denied the claim. The claim specialist is the person who informed me that the cameras weren't working and they werent accepting responsibility.

  Business Response

  Date: 11/12/2025

  Hello,

  If you are looking to appeal the denial decision, Fleet Response will still be the team to review this appeal. You can ask for a supervisor to review the claim and provide any additional information that has not already been provided that supports your claim. 

• Initial Complaint

  Date:11/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/11/2025 at approximately 6:30 pm, during a windshield wiper install, the technician (Demarcus B) at Take 5 oil change in ********, Wi accidentally cracked the windshield of my 2013 **** Cmax.We have called and emailed Take 5 several times regarding this matter and we have not heard back except to provide a claim number #******.Meanwhile the crack is getting worse. Pictures of the damages were forwarded to Take 5 the very next day.The estimated cost of having the windshield replace through Safelite is approximately $300.

  Business Response

  Date: 11/10/2025

  Hello, 

  I apologize for the delayed response to your email. I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
  
  Fleet Response
  **************
  Case Number: 1681334

• Initial Complaint

  Date:11/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The technician spilled motor oil all over the front portion of my car.Put my air filters in wrong.Which caused my vehicle to not function correctly?I was told back at the early part of october that they would give me a refund and here it is november now and they still have not sent the.Refund, so this company has lied.This company has misrepresented the truth and they have damaged my vehicle.

  Business Response

  Date: 11/07/2025

  Hello, 

  We apologize for the delays on getting this refund issued. We have confirmed that the refund has been processed with our accounting team and the check is being sent out with this weeks run. It will get mailed out to the address we have on file. 

• Initial Complaint

  Date:11/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2025, I had an oil change performed at Take 5 Oil Change, Shop #** in *******, LA for my 2015 Infiniti QX80. Prior to this service, my vehicle had no oil leaks, warning lights, or mechanical issues.Shortly afterward, the vehicle began making a noise that worsened over time. When I brought it to the Infiniti dealership, they confirmed that Take 5s technician improperly installed the oil-pan drain plug, causing a slow oil leak that ultimately damaged the engine.I filed a claim (Claim #******) with Take 5s corporate claims department, provided the dealerships written findings, and explained the situation in detail. Despite the evidence, my claim was denied without inspection or follow-up. Take 5 never contacted the dealership that diagnosed the problem and cited mileage driven as justification to deny responsibility.The vehicle remains at the dealership, inoperable, due to damage directly tied to Take 5s workmanship. I have incurred major repair, towing, and diagnostic expenses as a ********* asking that Take 5 Oil Change and ************* take responsibility for the confirmed service error and cover the resulting costs. My goal is a fair resolution and accountability for the poor workmanship that caused significant damage to my vehicle.

  Business Response

  Date: 11/07/2025

  Hello, 

  We apologize that this is not the outcome you were expecting after filing a claim. The District Manager and the Claims Team have reviewed the rebuttal to the denial and states that they stand firm on the denial of this claim. 

• Initial Complaint

  Date:11/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to take five for a coolant exchange, as well as an oil change. What drew me to the company was that they have huge banners advertising that they service luxury vehicles, you cant advertise your service luxury vehicles if your employees are not trained to do so, they couldnt even reset my milage after the oil change and said I had to go on ********* After getting the coolant exchange and the oil change, they did it incorrectly, causing me to have a leak from the part they touched which they shouldnt have. They also removed all the clips and screws from my Vehicle under body I have pictures of all these damages, The reason I took pictures is because I was worried why all this stuff was being removed from my vehicle! I tried to get the situation resolved, but I keep getting a runaround, I sent in all of the documents supporting what was damaged and was told I would hear something within five days. It is well over and the longer I have my car the more damage.For anyone doing coolant exchange or oil change, please just go to a normal shop(I normally do, but it is time consuming so I went to take 5).The sad thing is after doing research after the damage, multiple clients complain about the same exact issues I am having! I cant even turn my AC on without hearing a loud noise because of all the clips and screws that are not holding the under body in place!!!

  Business Response

  Date: 11/07/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

  Customer Answer

  Date: 11/07/2025

   
  I am rejecting this response because:
  I already have A ticket created within the companies system which no one is getting back to me. It has been two weeks or more that I still have my vehicle and I am getting sent around in circles regarding the response of how the vehicle will get fixed. One person tells me the proclaim was approved. The next person tells me that it wasnt and I have to create multiple tickets. This isnt acceptable. I have to safely get around to take my kids to school and get to work. 

  Business Response

  Date: 11/10/2025

  Hello, 

  Apologies. I was able to find the claim that was filed. Your claim has been assigned to a team to work and communicate with you updates and other necessary information. Please reach out to that team for further assistance as they will be your main point of contact for your claim. 

  Fleet Response
  **************
  Case Number: 1687089

  Customer Answer

  Date: 11/11/2025

   
  I am rejecting this response because:
  I did receive an update and am told they are not covering my coolant damages because another location did the work and one location took the screws off, I shouldnt have to put in multiple claims, its one company Take 5 should be able to figure this out not me.

  Business Response

  Date: 11/12/2025

  Hello, 

  Apologies for the delayed response to your BBB complaint and the issue we are having with having to file a separate claim. I see that a claim for the Coolant Exchange issue has been filed and the District Manager has been made aware. I have put in an escalation for you and asked that we resolve this matter as soon as possible. 

  Customer Answer

  Date: 11/13/2025

   
  I am rejecting this response because:
  I got an email the day after I put in a new ticket for the correct location, this has been a back and forth for months! The email stated claim denied, no one called me, or requested my documents so how is it denied a day later with no one calling to find out the issue and go over my documents?

  Customer Answer

  Date: 11/14/2025

  
  Date Sent: 11/13/2025 3:29:36 PM
   
  I am rejecting this response because:
  I got an email the day after I put in a new ticket for the correct location, this has been a back and forth for months! The email stated claim denied, no one called me, or requested my documents so how is it denied a day later with no one calling to find out the issue and go over my documents?

  Business Response

  Date: 11/17/2025

  Hello, 

  Please reach out to the District Manager regarding the denial. Their email will be attached at the bottom of the denial letter and you can appeal the decision and provide any documentation you need for your case. 

• Initial Complaint

  Date:11/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 31 2025 , went to have oil changed and they did the typically putting air in my tires then they overfulled my tires and tire light came on due to that the sensors are messed up in my car we went back twice and to have them fix the error will need all 4 sensors replaced i have called serial times and two emails . No one is answering or responding to family

  Business Response

  Date: 11/05/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

• Initial Complaint

  Date:11/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to this location around 6 weeks ago for an oil change. At the end the tech closed my hood with the prop rod up. It damaged the underside of the hood and the rod. He tried to bend it back straight without telling me. Kinda of stupid since they allow you to stay in the car. My car had 10k miles on it and was spotless. The crew took photos and told me someone would be in touch. Well of course no one ever contacted me. I initiated multiple calls and was told that they would be in touch. 2 weeks later I stopped in at the store. They said the entire staff was transferred to ***** and told I should drive there. Then he left me waiting while he reviewed the camera footage and forwarded it to the new guy. And then said the district manager was fired and they had a new one. Promised he would call me back. And nothing of course. After reading all the complaints I am very disappointed that I did business with a company that does nothing when they damage your car. I will be filing a lawsuit against them if something isnt done soon.***********************************

  Business Response

  Date: 11/04/2025

  Hello, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

  Customer Answer

  Date: 11/05/2025

   
  I am rejecting this response because:
  They now need my vin number and dont know how to contact them. They have all my vehicle information on the invoice. This is the last time I am doing anything on my end. The never initiate anything. 
  

  vin

  *****************

   

  Business Response

  Date: 11/05/2025

  Hello, 

  I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5-7 business days.Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim # ******

• Initial Complaint

  Date:11/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called take 5 at ********************************** on 11-3-25 and spoke to a lady. I asked her what is the range for a Full synthethic oil change. She stated depending on how many quarts you need it may be more but the base is $85 with a $25 coupon they have so that brings it to $60 as a base. I know my car takes extra quarts so i assumed around $70 $75 at most. After i arrived i sat by the enterence for almost 10 mins before someone even came to say HI he was a spanish ***. He then told us to park into the first opening then had us move back to the 3rd 2 mins later. He then opened my hood and left. I say there for another 20 25 mins before i had to get out my car ( when im not supposed to) and say when is my car gunna get started on? The spanish *** and black *** with dreads looked at me like i was dumb then said theyll be right there. The spanish *** comes and proceeds to say my base pay is $101 or 103 which is waay off from the base pay the lady on the phone said. That means my total would be 110 120 and i never ever paid that for my car. I said do you still have the $25 coupon and the spanish *** said no it expired last thursday. I asked why the lady on the phone say that and he said customer service is always wrong which i think is unfair if thats who i call for information. Either someone scamming or Take 5 need to do some new trainining. He then told me to wait and spoke to another black *** who pulled up. He came back an said they can offer a different type for basically $60 and i said NO becauae this is a benz and i dont want peopel playing in my car just to get a sale. The service at that location was horrible! I was there for almost 40 mins and got nothing done.

  Business Response

  Date: 11/04/2025

  Hello, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you.