Business Profile

Auto Lube

Take 5 Oil Change

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,023 total complaints in the last 3 years.
588 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/4/25 I had my oil changed at Take 5. The next day my car would make noises when I attempted to turn corners. I made an appointment at a local dealership to have it checked. This was completed on 8/11/2025. From document you can see that cooant cap was missing & air filter housing was loose. I went to Take 5 where work was completed......was told that neither of the individuals that changed my oil were employed there any longer. Filed complaint with customer service. Spoke with district amanger and was told I would be reimbursed for the oil change. I asked about damages. He would not respond to that request. At this point I have not received any reimbursement of any kind from Take 5 Spent over 1 hr on hold today waiting for customer service to answer
Business Response
Date: 08/22/2025
Hello,
We are sorry for the inconvenience you are dealing with after your service with Take 5 Oil Change. There is currently a refund processing for the Take 5 service. A check is being mailed to you at ****************************************************************************
Customer Answer
Date: 08/22/2025

I am rejecting this response because:
I incurred an expense due to damages caused by Take 5 staff If their staff had completed the oil change properly I would not have incurred a repair from a dealership The damage caused by Take 5 exceeded the price of the oil change I want to be reimbursed for the damage caused by Take 5

Business Response
Date: 08/25/2025
Hello,
Understood. We have taken the dealership invoice you provided and added that to your claim notes for the District Manager and the Claims Team to review. We will update you as soon as possible.
Customer Answer
Date: 08/27/2025

I am rejecting this response because:

Take 5 has had 48 hrs to respond after having their team review my receipt and they have not responded
Business Response
Date: 08/28/2025
Hello,
I apologize for the delay. I have followed up with the District Manager to see if I can get an update for you on the request for reimbursement of the dealership costs.
Customer Answer
Date: 09/01/2025

I am rejecting this response because:

I havent received a response regarding my claim for repairs at dealership
I have also not received the check for refund of the oil change that I was told I would receive on 8/12/25

Customer Answer
Date: 09/02/2025
Sent 9/1/2025 6:36:44 PM

I am rejecting this response because:

I havent received a response regarding my claim for repairs at dealership
I have also not received the check for refund of the oil change that I was told I would receive on 8/12/25

Business Response
Date: 09/03/2025
Hello,
We have followed up with the District Manager and they have noted that the request for reimbursement of the work done at the dealership has been denied and the refund of the Take 5 Oil Change service has been processed. A check has been mailed out to your address.
Initial Complaint
Date:08/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have attached the problem statement below
Business Response
Date: 08/21/2025
Hello,
I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly.
Customer Answer
Date: 08/22/2025

I am rejecting this response because:
I do not trust the management or the team to do any further work on my vehicle. I was offered two free oil changes from the manager and I do not accept this offer. I would like a refund and to be compensated for my inconveniences.
Business Response
Date: 08/28/2025
Hello,
Could you please confirm the mailing address where we can send a refund check to. Thank you.
Customer Answer
Date: 09/02/2025

Better Business Bureau:
My address is ***********************************************************

Thank you.
Initial Complaint
Date:08/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: 8/13/2025 Ticket#: ****************** TransID#: ****************** Approval#: ****** Batch#: ****** I visited Take 5 on ********** on 8/13. Got routine oil change, check engine light came on immediately afterwards. Floor manager Jamarcus tried to fix the problem multiple times, but couldn't. He then phones district manager and came back and told me to take it to a full service shop and they'd refund me for full ************ fixed issue, proving the issue was caused by a missing component on oil filter. Timestamps to prove the check engine light came on directly after oil change. I also have the defective oil filter they gave me in my possession. I presented them with this info and they have refused refund, so I am elevating the issue.
Business Response
Date: 08/20/2025
Hello,
Apologies for the delayed response to your BBB complaint. I do see the original claim that was filed and the denial that was made. I have attached that document here. I have provided the District Manager with the screenshots you provided in this BBB complaint and asked the team to review this to see if this will determine a reversal of the decision that was made.
Initial Complaint
Date:08/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 16, my car was serviced by a mechanic for brakes and overall inspection. There were no reported leaks or evidence of a leak in the engine area. On July 20th my vehicle was taken Take 5 location #*** for an oil change. While driving home from the oil change, I noticed the smell of oil, but assumed it was a result of the car being at Take 5.On Tuesday July 21st the car was driven again and the smell of oil was overwhelming and now making unusual mechanical noises. I pulled over and could see oil in the engine compartment and dripping on the ground. I bought 3 quarts of oil and added it so I could drive the car back to location #*** for assessment.The tech and mgr the T5 facility inspected the car and claimed they had done nothing incorrectly and suggested an oil pump failure. However, he also added a new employee had worked on the car and he hadnt had much time to train them.An oil change by a poorly trained mechanic followed by a substantial oil leak is not a coincidence, so i immediately dropped the car at my mechanic at ******** Auto Repair.The next AM, the Mgr of the shop found the source of the leak. She said the leak was caused by an improperly installed oil filter that had a crimped seal ring. This was determined by inserting UV dye in the oil and examination with a black light. A written assessment of the diagnosis and picture is *********** mechanic concluded that T5 improperly installed the filter causing the oil leak. The T5 admitted a new employee did the installation without sufficient training. There should be no doubt T5 was at fault Resolution should include:Reimbursement for charges associated with the initial oil change Reimbursement for charges by ******** Auto Repair to diagnose and repair the damages caused by your incorrect installation.Reimbursement for 3 quarts of synthetic oil Compensation for time lost, aggravation, loss of vehicle use and hassle of dealing with our T5s mistake.
Business Response
Date: 08/20/2025
Hello,
I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly.
Initial Complaint
Date:08/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited a Take 5 Oil on 08/18/2025, located at ****************************************. The tech named ******** who I spoke with was friendly at first, but things began to escalate when he started to flirt with me and eventually even began to say sexually explicit things. I felt trapped as I couldnt leave while my car was being serviced. His manner became increasingly irritated and angry when I rebuffed his advances, and he said some very offensive things. I tried to remain kind and neutral, but when I stood up for myself he got very rude. I drove away as soon as my car was finished, and left feeling so shaken and scared that he would have my information since I have a customer profile. Ive tried calling your customer service support multiple times and have yet to get through. I will try again this week, but if I have not heard back within the next few days I will post this publicly on the business ****** page.
Business Response
Date: 08/20/2025
Hello,
I apologize for the inconvenience you experienced with the service at Take 5 and the delayed response to your BBB complaint. I have forwarded complaint along to the District Manager of the store to review and get his operations back in order. We appreciate the feedback as this is the only way we can improve and no one should have to go through an experience that you had while getting an oil change. This is not the level of service we seek to provide for our customers! I do hope you give us another chance in the future to show that we can improve on the feedback from our customers. I understand you tried to reach out to customer service and if you need to still reach us, please email us at ********************************************************************
Customer Answer
Date: 08/20/2025

I am rejecting this response because:

No specific actions were taken or advised to be taken to make this right with me personally. The onus was placed on me to reach out to them for further assistance. I have done so, but considering the gravity of the situation it is very clear my complaint is not being taken as seriously as it could be. If I hear back from the customer service team I will be happy to update this response.
Business Response
Date: 08/21/2025
Hello,
We have checked with the **************** Team Lead and they have not received an email regarding this matter yet. If you could please forward the email directly to *************************** he will be able to assist further.
Initial Complaint
Date:08/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went for an oil change at the location at ************** on 7/31/25 at 10:00 a.m. I have my oil and filter changed, coolant exchange, and wiper blade service. When I left my car wash making a loud scraping noise. I immediately returned and was advised the cover underneath the car that protects the oil filter was not closed. I was advised by the technician at that time the issue was corrected. However, on 8/15 the same noise reappeared only to find the covering had fell again. I was advised that the cover was only snapped back into place and the s**** to the cover was missing. Before, there was so many various issues throughout my service that day I feel the techs failed to or misplaced the s**** to the cover and did not make me aware of this issue. They simply popped it back into place and place and allowed me to drive away.
Business Response
Date: 08/20/2025
Hello,
I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-056605
Customer Answer
Date: 08/20/2025

I am rejecting this response because: I went by the location today and spoke with the newly hired store manager ******. ****** insisted that his techs did not damage the skid to my vehicle. I explained to him this issue began immediately after I left the place on 7/31/25 and did make it out the parking lot prior to this issue occurring. ****** stated that he didnt know the part name or where he could obtain one. He insisted that his tech remove the fallen piece from my car because it serves no purpose. I allowed him to do so entrusting his judgement. Later after speaking with *** this part should not have been removed from the vehicle as it prevents dust and debris from entering this area. Now the piece has been removed and is now exposing my vehicle to other mechanical issues. Im livid and disappointed because I used this company often in **********. However, this level of services motivates me not to use Take 5 anymore and encourage others not to do so as well!

Business Response
Date: 08/21/2025
Hello,
We are sorry that this is the kind of response you received from the new store manager. This claim will still be going through the claims process outside of what the store manager has stated. The claims team and the district manager will do their due diligence investigating the matter before reaching out to you.
Customer Answer
Date: 08/25/2025

I am rejecting this response because:
You keep having the store manager contact me after I made it clear I wanted to escalate my complaint. If the complaint was handled properly by the store manager in the first place BBB would not be involved. Therefore, Im requesting to speak with someone in your office that can assist me with resolving this matter.
Business Response
Date: 08/28/2025
Hello,
Understood. I will reach out to the District Manager and ask to them to follow up on the claim and not their Shop Manager.
Customer Answer
Date: 08/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:08/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding Take 5 Oil Change.I took the car to Take 5 for an oil change. Days later, the vehicle began smoking. A police officer who stopped to assist noted that the car appeared to be leaking oil.The next morning, I contacted Take 5. Two employees were sent out, who stated directly that they were not mechanics. However, they admitted the car was 3 quarts low on oil. They took photos and told me someone would call to arrange a tow. I never received that call.When I followed up days later, I was told the matter had been submitted and I would be contacted if the claim was approved. This was never stated that that was the process. Instead, I eventually received a call from a company called Fleet Response, who stated the claim had already been denied. Their reason was that they had a video showing oil being put in the car. Oil was initially put in but the fact remains that just days later the car had lost significant oil, was smoking, and is now a undriveable. The pictures attached are what I took and it shows the oil leaking from the filter which was more than likely not done properly. There were no issues with the car prior to this service.The local Take 5 location tells me this is a corporate matter, yet they are unable to provide me with a direct contact for resolution. As a result, I have no accountability, no assistance, and a damaged vehicle directly following their service that I was looking to give my son for his 16th birthday.I am seeking repair or compensation for the loss of the vehicle due to the negligence of this oil change service.
Business Response
Date: 08/20/2025
Hello,
I apologize for the delayed response to your BBB complaint. I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
Fleet Response
**************
Case Number: 1628459
Customer Answer
Date: 08/20/2025

I am rejecting this response because:
I spoke with ******* who stated the decision was on Take 5 to deny the claim stating that you all advised it was nothing you did wrong. I called again today and spoke with a ****** who stated she can only read what was on the file and the tech who came out admitted there was no oil on the dipstick and the oil was 3 quarts low but it was nothing Take 5 did wrong. The car was in running condition before take 5 touched it! whose to say the tech that came to the house didnt tighten the filter or whatever before taking pictures.The car has also previously been serviced by take 5 so for it to stop working after this is obvious you did something! Fleet response is saying call you and you are saying call fleet response. I am needing something done regarding this matter before taking legal action
Business Response
Date: 08/21/2025
Hello,
We apologize that this is not the outcome you were expecting and sorry for the miscommunication. That claim is with Fleet Response so they will be your main point of contact. You will communicate through them and they will reach out to the team that ultimately assists in making these decisions. If you have any additional information for the Fleet Response team that will support your claim, please provide that to them. You can also call Fleet Response and ask for a supervisor. Communication will go through them and not with Take 5 now that the claim is with them.
Customer Answer
Date: 08/22/2025

I am rejecting this response because:
Finally received a call back from the ******* ***** girl assigned to the claim. She again put the blame on take 5 when I told her what was stated in the thread she stated well Ill take the blame yes I denied it and your denial stands. And began to say a lot of rude things with attitude. I asked to speak with a supervisor she stated there was no one else I needed to speak with and said I need to stop wasting everyones time. And hung up in my face. She said the picture you all received doesnt show any oil leaking which isnt true. I called the local office to ask for the pictures she sent and she said she had to ask her managers.This situation is not fair to me as a consumer and you all not taking accountability and also using third parties that arent helpful
Initial Complaint
Date:08/17/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This incident occurred on 7/23/2025 around 3:30PM. I had just gotten my oil changed on 7/22/25 at 1pm the day before. I was driving my truck on the highway and all of the sudden - with no warning- my oil change light came on and my truck read an error (shut the engine off) and started smoking. I immediately pulled over and stopped driving the vehicle and turned it off.The oil flooded out of my truck. I then had it towed to Take 5 Oil Change on ***********************************. I had Take 5 take out the oil filter they had just installed the day before to see if it was double gasketed, this was not the case, they filled it up with oil and it all flooded back out into the pit, then he removed the oil filter and took a video of the oil pan that had a broke plate in it, the take 5 tech said this is common incident when the oil filter is over tightened. His name was *****. I then had the truck towed to ****** Chevrolet on 7/23/2025 to see what the total damage was and what needed to be done to fix the truck. This is my work truck, if I don't have this truck I cannot make money to support my family. The technician at the shop said the cause of this was from a hairline crack in the oil pan, oil fiter mount oil found oil filter wedged due to over tightened filter, must replace pan and all subsequent components. I submitted all of this to Take 5's insurance, Fleet response, and they denied the claim. I had no choice but to pay for this repair out of my own pocket because I need my work truck to make a living. My truck had no issues prior to this incident, the damage to my truck started literally about 24 hours after they had done my oil change - see receipt attached. I am asking for the cost of the repair, the oil change, and the tow.
Business Response
Date: 08/18/2025
Hello,
Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.
Initial Complaint
Date:08/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They charged me $1,150 for a basic oil change. The error was only fixed after I pointed it out, and the only receipts I received were the incorrect one and the refund/charge correction, not an itemized one. They did end up fixing it (still pending on my bank account as of right now, but only one charge has gone through fully). After returning to the business, a previous employee had added a fake email to my account so I never would have gotten the email receipt. They showed me a photo of a completely empty coolant reservoir, claimed it was from my car, and told me it was unsafe to leave without a coolant flush and that they would have to report it to carfax. The photo was not of my vehicle. I returned to get an itemized receipt and ask for my air filter back and they told me that they had not said it was empty (assistant manager ******* ****** had me step out of my vehicle and look at the perfectly fine coolant reservoir (which he continually insisted was empty). When I said yeah, what about it? He switched to talking about it being the quality and state of the coolant being unsafe.They removed my air filter, told me it had not been changed in two years and wouldnt work properly (I had it replaced in May and the inside of the pleats are still pretty white), and then failed to reinstall it before letting me leave. I left with NO air filter in my car.I stopped at another place on the way home because my car was not accelerating properly and was getting hot. They confirmed the issue, got me a new filter, and checked my coolant (it wasnt empty) and treated me with professionalism and kindness.
Business Response
Date: 08/18/2025
Hello,
I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you.
Initial Complaint
Date:08/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought my car to Take 5 for oil change on Jan. 29 with ******. On receipt it's recommended that the Cabin Air Filter could be replaced. On Feb. 25 a warning light went on at ****** miles. I went to Auto Zone & had them hook up the computer to find problem. Determined car could use oil, oil filter or pump. I went back to Take 5. They checked & determined oil was over full by a quart. They drained & sent me on my way. The receipt states that, the cabin filter again plus states oil leaks. I called a garage to check car. I could get in March 13. They discovered inner & outer valve cover gaskets blew out due to oil pressure. The repair is $495 + oil change for slightly over $600. Take 5 denies responsibility, saying it's normal ************ It's not at ****** miles. The garage sent a letter explaining everything. Take 5 will not do anything. The inspection cost $67.10, which they should also cover since had they correctly done the oil change none of this would have happened. Repairs needed before cooler weather!
Business Response
Date: 08/18/2025
Hello,
I apologize for the delayed response to your email. I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
Fleet Response
**************
Case Number: 1555658

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Take 5 Oil Change is NOT a BBB Accredited Business.