Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Take 5 Oil Change has 346 locations, listed below.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  9200 Albemarle Rd Charlotte, NC 28227-2624

• 

  Take 5 Oil Change

  5221 South Blvd Charlotte, NC 28217-2712

• 

  Take 5 Oil Change

  12251 Jones Road Houston, TX 77070

• 

  Take 5 Oil Change

  3651 Highway 6 Sugar Land, TX 77478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/13/25 my husband took our car to Take 5 oil Change located at ************************************************* He needed to get an oil change before he took our 3 adopted chil**en for their first ever camping trip this morning. Prior to taking it I had client appointments in the county. This involved over an hour of **iving in the vehicle. The previous day I made a trip to ********* for my daughters weekly ** appointment at ***************** which is over an hour and a half **ive. I also made county client appointments which was over 4 hours of **ive time. The car was absolutely fine no problems at all. My husband went for the oil change and within a few minutes of leaving the site the low oil pressure light went on and the car began running rough. It then completely stalled and would not start again. We had it towed to the location and they deny any responsiblity. "It looks fine." is what we were told. So we towed it home. My husband it trying to figure out what it happened. He has changed sensors that were recommended to no avail. The last possible option is changing the oil pump which requires taking apart the top of the engine. We do not have the time for this nor money to try to solve this any other way. We cannot afford a mechanic and we cannot be without a 2nd car. My daughter will not make life sustaining medical treatment, my adopted kids are going through trauma therapies I work in homes not in an office. My husband works in another city. We cannot afford to rent or buy another car. My daughter could die without her treatments, I will lose my job, we will lose all progress on the trauma work we have done with our 3 ******* and they are doing nothing to help. We cant even maintain our home for long without a car for me to work. They need to make this right somehow.

  Business Response

  Date: 08/15/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company and apologize for the grief you are going through at the moment. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my ******** changed on Aug 1. The next morning I had a big puddle of oil under the car, and looked underneath and found that the drain plug was missing. I assume they didn't tighten the drain plug and it fell out on the way home. I have a video of the trail of oil from this location to my house. I made a claim immediately and I can't get anyone to call me back. Every time I call corporate they tell me the District Manager will call you within 24 to 48 hours. I've called the store directly and no one has called me back. The car cannot be driven because of this negligence.

  Business Response

  Date: 08/18/2025

  Hello, 

  We apologize for the delayed response to your BBB complaint and the claim status. Could I please get the claim number. 

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 1, 2025, I visited the Take 5 location at ***************. North, Store #***, for an oil change on my 2020 Jeep Wrangler. Shortly after leaving, engine codes appeared, which I had reset at ********. Over the following two months, I drove approximately ***** mileswell below the manufacturers 6,000-mile interval for a full synthetic oil ************************* mid-July, camshaft position sensor codes began recurring and were reset. On August 4, 2025, the vehicle experienced a severe loss of power and entered limp mode, both with and without towing my lawn trailer. Concerned about the frequency and severity of these issues, I took the vehicle to my dealership for diagnosis.The dealerships inspection revealed:No oil present on the dipstick No evidence of oil leaks or burning Audible ticking from the engine The technicians advised that the engine would require replacement if the vehicle was to be driven again, despite it having fewer than ****** miles. I have attached a screenshot of the persistent error codes that could not be cleared. While there are multiple potential causes for camshaft position sensor errors, I verified that the oil pressure gauge remained steady during operation.After speaking with other oil change facilities, I learned that my Jeep requires 6 quarts of oil, not the 5 quarts noted in Take 5s initial denial. While I acknowledge Take 5s attention to preventing oil cooler damage by using calibrated torque wrenches, the evidence suggests that an insufficient oil fill led to the ********* the owner of a lawn care business, I tow a trailer well under the Jeeps 2,800-pound capacity. However, I have now been unable to service clients for three weeks, resulting in the loss of approximately half my customer base and causing significant financial harm.Given the documented timeline, dealership findings, and verified oil capacity requirements, I respectfully request that Take 5 reconsider its denial of responsibility and work toward a fair resolution.

  Business Response

  Date: 08/15/2025

  Hello, 

  Thank you for reaching out and apologize for the experience you had with Take 5 Oil Change. At this time, the denial does stand. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to the **************** team or the District Manager and provide that information. We will always consider additional information.

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding an incident of sexual harassment that occurred at a Take 5 Oil Change location. My girlfriend recently visited this location for a routine oil change, expecting a safe and professional experience. Instead, she was subjected to inappropriate, sexual comments and behavior from an employee working on her vehicle.During the service, the employee made multiple remarks that constitute sexual harassment, including explicitly stating, Im a pervert and, after she tapped her payment card, saying, Thanks for letting me tap that. These comments were unprofessional, degrading, and made her feel deeply **************** addition, Take 5 advertises that customers remain in their vehicles during service for safety and convenience. However, this employee attempted to convince her to get out of the car under the pretense of checking the coolant level. This request further contributed to her feeling unsafe, especially in light of his previous comments.This conduct is unacceptable for any workplace, especially one serving the general public. We are requesting that the Better Business Bureau investigate this matter and that Take 5 Oil Change address this incident immediately to ensure the safety and dignity of all customers. Appropriate disciplinary action, employee training, and policy enforcement are necessary to prevent similar incidents in the future.

  Business Response

  Date: 08/14/2025

  Hello, 

  I apologize for the inconvenience you experienced with the service at Take 5 and the delayed response to your BBB complaint. Could you please confirm which location this incident happened so we can address this with the District Manager of the store to review and get his operations back in order. This is not the level of service we seek to provide for our customers! We will make sure to investigate this serious matter and the BBB can close the complaint. 

  Thank you, 

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basically the oil change took forever with an employee that appeared to be on drugs and slurring speech He could not take off the oil pin and said it was too tight Which was put back on at same location for last oil change. The manager on duty at the time is the same one that changed the oil the last time. I asked him to go and help they finally got it off and proceed with the oil change That went fine they did not offer me to go inside and wait it was 97 degree weather or more in the building the same guy did not out my under cover back in ******** and it eventually came down and was flapping on the highway I managed to exit the freeway and pull over. I went back to take 5 to complaint and the manager there told me all of those guys had been fired and he was going to order a new one and call when it came in. That never happened so I went to the Take 5 to Inquire about the part and was told that guy was fired and they dont order parts so he lied just for no reason. I sent an email to the company manager of the store never heard from him either. take 5 is a joke they dont want any responsibility if they mess anything up with your vehicle The Take 5 I went to is located I. ****************************************. *****

  Business Response

  Date: 08/12/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter took my car to Take 5 to get the oil changed on my ***. They told her the drain plug was stripped after the oil was changed. She called me and I told her not to leave that they needed to get a new one . They said they didnt have one and they let her leave , with a 2 year old baby in the car and she is 5 months pregnant . She drove home. The next morning she got up to go get donuts and the car stalled , she called me and I said check the oil . There was none in it. Her and her husband had to push the car to take 5 in the bay. The worker tried to put a quart of oil in it and it drained completely out. Her father in law went and bought a new plug. I advised my daughter not to drive it and to leave it at take 5 and for them to not touch my car again. They pushed it in the parking lot. It took almost 3 weeks of going back and forth for them to agree to have it towed to the nearest *** place. At *** they went through the car and obviously were not aware that Take 5 put a stripped plug back in and drained oil out. They said the car was ok and it was my oil pan . I advised both take 5 and *** that my car worked fine before the oil change and I never had any problems and now after the oil change they are stating I have $8,000. Worth of work needing to be done to my car but for $1500. I could pay to just get it on the road . How safe is that . I am truly disappointed in how I have been treated by Take 5 and its representatives , not accepting liability for something they did.

  Business Response

  Date: 08/12/2025

  Hello, 

  I apologize for the delayed response to your email. I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.

  
  Fleet Response
  **************
  Case Number: 1608174

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/21/25, I brought my vehicle to Take 5 in Zachary, LA for an oil change and was upsold a coolant flush. Only after the service did I learn that the exact same verbiage used to upsell was used on an acquaintance who'd recently replaced their transmission and all fluids. Shortly after the service, my vehicle began leaking lime green fluid and then overheating. ****** ******** assisted with claim submission by providing a ticket number via email and instructed me to upload any receipts. He also informed me that I'd receive a follow up call within 5 business days. I followed up 7/15/25 and 7/31/25 requesting any updates. I finally received a call back on 8/6/25 from ****************** informing me of my claim denial using Carfax (which primarily reflects maintenance from dealerships and certain authorized mechanics, not all damage or service history appears) and video footage as substantiated evidence of wear and tear but offering to reimburse the amount for the coolant flush to which I denied as I did not want this to be seen as an acceptable resolution and or waiver of any further legal action. I've since requested the video footage Mr. *** placed within his denial letter as one of the reasons for the claims denial and hope to hear back from him soon. I have concerns over their upselling practices as I see other complaints following their coolant flushes. This has been a very time-consuming ordeal that resulted in a costly repair to my vehicle.

  Business Response

  Date: 08/12/2025

  Hello, 

  We are sorry that this is not the outcome you were expecting with the claim that was filed. Please know that we are not able to provide the video footage from the shops without a subpoena for those records. There are notes here from the District Manager that he offered a refund of the coolant exchange but you declined that offer and that you would be seeking legal advice. If there is any additional information to support your claim, please send it to the District Manager and our **************** team(*********************************************************************************************** and that information will be reviewed. 

  Customer Answer

  Date: 08/15/2025

   
  I am rejecting this response because: the refund of the coolant flush alone is not satisfactory. As stated above, I will continue to pursue other avenues. 
  
  

• Initial Complaint

  Date:08/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to take 5 on **********************************************************************************************************. I got an oil change three weeks ago from today 08/09/25 and they improperly put my drain plug back causing engine damage . I went to an auto shop after a check engine light and oil light came on way too soon after oil change . The auto shop verified drain plug wasnt in there with photos and a written statement . Went back to take 5 to ask for a regional manager # and was denied

  Business Response

  Date: 08/12/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

  Customer Answer

  Date: 08/13/2025

   
  I am rejecting this response because: I have no clue how to operate BBB and wanted to keep this claim open to have a direct line of communication until claim is resolved, thank you very much for the response in a timely manner ! My VIN will be , VIN - *****************
  
  

  Business Response

  Date: 08/13/2025

  Hello, 

  I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact,and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-056008

  If you would like, I have also sent this same message to your email for a better line of communication if it is easier for you. Thank you. 

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent an email to information on company website only for it to be returned on several occasions. My car has been damaged and I do not know what they did. Because of leakage I just replaced several parts and I am still left without a car. I have emailed for a month and called email below ****************************** ****************************************** Hello,I am writing in hopes that this message lands in the desk of someone who will contact me and rectify the situation Im dealing with.I received an oil change and a recommended coolant flush and purchased new wipers at the *************** location in **************, ***. Guys were amazing as always. Soon as I was pulling off car starts over heating error lights come on it cut off so I immediately return. Pulled in explained what happened the tech apologies says I dont know what they did let me fix it. He did everything all over again. The I leave. Next day I have no antifreeze in car. So I return let them know guy pours more in and I leave. Since then my car no longer holds antifreeze. It continued to leak out. I look at the receipt to get number to call them and look at the bottom and there are additional services they said they did but did not. I then see where it said I am having a major oil leak,my car has never leaked oil, nor have they ever said anything. I reviewed all of my past receipts and Im very dispirited that they say I was provided services that I never got. Had I looked at my receipts prior I would have complained then. I never look at them because I know its just an oil change I get and how much it costs.I would like to know how to go about getting g my car checked my a certified mechanic to see what they did to my car. I know I should not have googled, but I did and first thing it said was how the car should be turned off and allowed to cool down etc. they did all the work with my car running, including the refills or top offs.Please contact me immediately to guide me. Im in disbelief.

  Business Response

  Date: 08/12/2025

  Hello, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 9th at 12:!5,est my wife and I was getting the oil changed in my 2022 Silverado and I noticed they called the manager to look at something under my truck. I proceeded to ask what what the problem and they said they could not get the drain plug off because they told me it was probably Impacted on and they were extracting instead through the top without my knowledge what was going on. I asked them if they damaged the drain plug and at that time the one gentlemen said no. When they completed the oil change I asked the person that worked on the oil change and he stated he did round off the head of the drain plug to a certain extent. I then asked to speak to the Manager **** ****** and he stated any complaints would have to be dealt though the home office. i then proceeded to call the home office numerous times just to be put on hold one call I was put on hold for over an hour. I even tried to call the store back at *************************************************** on the receipt I was handed and the phone number was not in existence. I finally found a correct phone number and called and talked to the manager and he again stated it was not his problem I needed to call the home office and I told him I was on hold for over an hour and he really didnt care. Im requesting a refund plus damages cause by Take 5 oil change.

  Business Response

  Date: 08/12/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I see that a claim has already been filed and the District Manager was able to get in touch with you regarding the issue. It is our understanding that you will be returning to the shop to have service redone and the plug extracted. Is this correct?