Business Profile

Auto Lube

Take 5 Oil Change

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Lube.

Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,022 total complaints in the last 3 years.
586 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 4, 2025, I visited Take 5 Oil Change Store #**** in ******, **. After the service was completed, the store staff informed me that I had been accidentally overcharged by $54. They apologized for the mistake and told me I would receive a refund by check in the mail, and that it would be processed by the corporate ********* of today (August 8), I have received no confirmation or communication from Take 5 regarding my refund. I attempted to follow up multiple times:I called the main customer service line listed on their website *************) and the corporate office line *************). Both either disconnected after long hold times or never connected to a live person.I emailed their customer service email address ******************************************** and received a bounce-back from an internal system indicating my message could not be processed.I checked their website for any live support, but no contact form or working escalation method was provided.The store acknowledged the overcharge and promised a refund, but there has been zero follow-through and I am unable to reach anyone through their listed support channels.
Business Response
Date: 08/12/2025
Hello,
Apologies for the inconvenience that you are experiencing after your recent visit to Take 5. There currently is a refund processing for that issue. The check is being mailed to **************************************** APT 17 *****. Please let us know if this is the wrong address.
Initial Complaint
Date:08/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 24, 2025, my car received an oil change at Take 5 Shop #******************************** (*****). My car was barely driven between that time and July, when I began to notice issues with the vehicle. I took it in for service at the ********************* of ****** on July 14. After inspection, licensed mechanics determined that the previous service shop (Take 5) had overfilled the oil, resulting in oil leaking through tube seals and onto spark plugs, causing engine damage and spark plug misfires. A video of the inspection can be found here: ********************************************************************************************* leType=image_and_video) caused by this negligence (damagereferenced here begins to be described at 1:37 in the video, around 2:34 in the video there is clear evidence of the oiloverfi ll. The only shop that has changed my car's oil has been this Take 5 location.The damage has resulted in over $7,000 worth of repairs. I immediately called Take5 and spoke with their **************** line to file a complaint. A few days later, I was informed my claim was denied, with very little explanation of why. When asked for further clarification, evidence, or communication from Take 5, I have received little to no response. Below I will attach the invoice from the *********************, the denied claim with little explanation, as well as the email communication (or lack thereof) that I have received from Take 5.Due to this issue taking nearly 30 days, I will be needing to return the loaner car that the ********************* graciously offered me, and will now begin to incur rental car charges as I await resolution to get this matter resolved.
Business Response
Date: 08/12/2025
Hello,
I apologize for the delayed response to your BBB complaint. I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.

Fleet Response
**************
Case Number: 1627047
Customer Answer
Date: 08/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and appreciate that my claim has been escalated to the third party claims reviewer, Fleet Response. It seems like Take 5 has taken the measures to help resolve my complaint, and I am in contact with Fleet Response to reach a satisfactory resolution.

Thank you.
Initial Complaint
Date:08/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 18, I stopped at Take 5 station at **************************************************************, Tx for a check and top off because "oil can" light in 2006 ***** dash appeared.The boss, ****** ******** (?) - an employee told me Boss' name because boss wouldn't - directed me into the bay.Boss raised hood. From my driver's seat I said no dip stick.Boss came to window and said there is no dip stick, he couldn't check my oil without a dip stick.I said this *** has no dip stick, and I didn't remember how to use the system, he would have to tell me how to use system to check oil level.Boss said he didn't do oil changes on ****, moved to exit, and began signal for me to exit.He wanted me to leave his shop.Absolutely unprofessional maneuver.Said I wasn't leaving until my service was met.Boss came to my window, said I'd have to leave his shop because he doesn't service cars without a dip stick.I ask for someone else to check it if he didn't know how. He said he didn't have anyone.I pointed at two men, he said they were working on a wall. One of the men, *******, was an employee.Boss repeated he doesn't do ******* voice was harsh, I was upset.Finally, Boss asked ******* to come.******* knew what to do, walked me through the stem check, saw the car was a quart low, and took care of business.I have been a customer at this shop for several years with my 2006 ***** and 2006 BMW?I can't believe a boss would tell me his shop does not service cars without a dip stick, and moreover, he doesn't service BMWs.For a district or regional manager to appoint a boss who lacks knowledge, lacks initiative, and is unprofessional, is unprofessional in itself.Boss stood away, disinterested, as ******* went through the stem system twice, so, by standing away, he didn't learned how to service BMWs.Boss should know customers don't tolerate unprofessional ***********************************, train or replace ************** surely, there are leaders in Take 5 who should know how?
Business Response
Date: 08/06/2025
Hello,
We want to start by apologizing for the delayed response to your BBB complaint and the experience you had at your recent oil change with Take 5. We have addressed this issue with the District Manager regarding the level of service by the manager. The District Manager will continue to work with his team to make sure his operations can perform the best it can to provide the service that customers expect from **********************. We will follow up again with the District Manager regarding this service issue. We appreciate the feedback from your visit as this is the only way that we can improve on providing top notch service. We do hope you choose us again for your oil change needs in the future.
Customer Answer
Date: 08/06/2025

I am rejecting this response because it is impersonal, formulaic, AI, political speak. I am a continuing customer at the *********** ********************** for both my cars - 2006 Acura and 2006 BMW. I do not want retaliation by Boss when I return for service for either car. He is the type of person who would fiddle with things - out of sight and knowledge - while under the hood. Furthermore, I want assurances that my 25% military discount remains active. Today, I have sent snail mail to Take 5 Corporate.

Business Response
Date: 08/08/2025
Hello,
The military discount will always remain available to customers as long as they can provide the necessary documentation for that discount. I want to confirm before there is any confusion in the future that the discount is only applied to oil changes and no other services provided by Take 5 Oil Change. We will address the concerns you have with the District Manager and the technicians will never deliberately ruin a customer's vehicle.
Thank you,
Initial Complaint
Date:08/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This occurred at:Take 5 Oil Change #**** ****************************************** I am writing to formally address an issue stemming from an oil change performed on my 2017 ******************** Plate #****** at your location on October 12, 2024, when the vehicle had ****** miles. The service was conducted by technicians ******* ******** and *******, and I was charged $142.14 for the service.Unfortunately, your technician failed to reinstall the engine oil dipstick following the oil change. We did not open the hood or perform any maintenance on the vehicle ourselves between that service and late July 2025. On July 28, 2025, we began noticing the oil warning light intermittently appearing on the dashboard. Concerned, my husband brought the vehicle back to your location on Friday, July 1, 2025, at which point your technician confirmed that the dipstick was missing. The vehicles current mileage is ******, meaning we drove ***** miles without a dipstick in place.This oversight could have led to serious engine damage.Full refund of the October 2024 oil change: $142.14 Reimbursement for the replacement dipstick At your expense, a full engine inspection performed by a certified *** dealership to ensure no damage has occurred due to operating the vehicle without a dipstick Given the potential severity of this issue, I trust you will treat this matter with urgency and care. We request:Full refund of the October 2024 oil change: $142.14 Reimbursement for the replacement dipstick At your expense, a full engine inspection performed by a certified *** dealership to ensure no damage has occurred due to operating the vehicle without a dipstick Given the potential severity of this issue, I trust you will treat this matter with urgency and care.
Business Response
Date: 08/06/2025
Hello,
We want to start off by apologizing for your recent experience with Take5 and the delayed response to your BBB complaint. The experience you had is not what we want to exemplify as a company. We can see that a claim has already been filed with our **************** team and we are waiting on an update. We will notify the claims team that you are emailing in and asking for an update on the claim and put in an escalation for you. We will also reach out to the District Manager to see if there is anything we can do to speed up the process.
Initial Complaint
Date:08/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 29th at 5:24pm, I went to Take5 5 Oil Change to get my state inspection for my vehicle registration. Location ****************************************************************************. ************ I was sitting in my car and one of the ***s put a machine on the outside of my windshield by the location of the sticker for the test. The other one was at the hood. When he closed the hood the machine was still on the outside of the windshield. I heard a crack. I thought it was the machine and the *** said no it is fine. He then proceeded to start making a joke about my car missing a piece but he said ''discombobulated'' so I was confused. Needless to say he knew what had happened and did not address it. When I got home, I saw what had happened. I went back to them to let them know. A *** named ****** (who was the one at the hood- not making the joke) received my information and said I would get a call or email from their team assuring me their insurance would cover it (I would get a call or an email). I hadn't heard anything so I went to the location again and spoke with the supervisor, ***. He told me the same thing. I still haven't heard anything and when I call I can't get through to anyone to help me (automated system) and then when I sent an email I got a response: ''Your request to ****************************** could not be created. If you would still like to get help, please contact the team directly. If you have received this email in error, please ignore it.'' The email address I sent it to was what was on their website: ****************************************** I went to the Audi Dealer (I drive a Q7 and the windshield is not cheap to fixed to get to the original state) to get a quote so I have this to share with Take 5 when I would speak to them. I have attached a picture of the information that has been provided and of the windshield. I hope you can help me get in touch with their liability team or whomever is going to have to pay for this since this was their fault.
Business Response
Date: 08/06/2025
Hello,
We want to start off by apologizing for your recent experience with Take5 and the delayed response to your BBB complaint. The experience you had is not what we want to exemplify as a company. We can see that a claim has already been filed with our **************** team and we are waiting on an update. We will notify the claims team that you are emailing in and asking for an update on the claim and put in an escalation for you. We will also reach out to the District Manager to see if there is anything we can do to speed up the process.
Customer Answer
Date: 08/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me as long as they will be in compliance with responding and resolving the issue. I had not heard back from them in the timeline I was promised by the supervisor and was not able to get in touch with them over the phone so felt like I was getting the run around and that the issue would not be resolved.

Thank you.
Monique
Initial Complaint
Date:08/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I recently had an oil change with the Take 5 at ************************************************ on 7/26/25. On the morning of 7/28, the oil pressure light came on, and the car ran for a little while before fully stalling on the road. I had it towed to Midas to get it checked out, and they reported that I had an oil leak and suggested I take it back to Take 5. This leak caused the engine to run without oil for all of sunday and monday and ruin the engine according to Midas. I took it back to Take 5 and they gave me an oil change and after looking at the filter, determined that it was loose and leaking oil due to improper installation. They opened a claim with corporate and filled out all my info. I later received a call from the manager telling me that the mechanic that did my oil change was quote "a little under the spectrum" and did not complete the proper safety tests with my car. In that same call I was given a claims number, but the number they gave me was wrong? I gave the customer support agent the number and it was tied to a different car and name. They did say I have a Take 5 claim in their system, but this is apparently different than a Take 5 claims department claim number. I called their customer support hotline who confirmed that I do not currently have an open case with the claims department, and only have an open claim with Take 5, I have no idea what this means and despite sitting on hold multiple times for multiple days now I have not been able to reach a customer service agent ******** car no longer drives as a result of their error and if possible I would like to get the $4000 I paid for my car, as I bought it only a month ago. I have tried and failed to contact them multiple times now and am being left in the dark by them. Midas told me they are notoriously difficult in cases like this so any help would be appreciated.
Business Response
Date: 08/06/2025
Hello,
Hello,
We want to start off by apologizing for your recent experience with Take5 and the delayed response to your BBB complaint. The experience you had is not what we want to exemplify as a company. We can see that a claim has already been filed with our **************** team and we are waiting on an update. We will notify the claims team that you are emailing in and asking for an update on the claim and put in an escalation for you. We will also reach out to the District Manager to see if there is anything we can do to speed up the process.
Customer Answer
Date: 08/06/2025

I am rejecting this response because:
I have not received any direct communication from the claims team as of yet. Nor have I been given a claims number or a contact on the team to reach out to for updates on my case. I will accept your response once I have confirmation that progress is being made to compensate for the damage done to my vehicle
Business Response
Date: 08/08/2025
Hello,
Apologies for the delay. The claim has been sent to a team to assist you further. Please reach out to them for further assistance. Here is their contact information
Fleet Response
**************
Case Number: 1626289
Initial Complaint
Date:08/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Incident occurred on Monday July 28, 2025 I went to receive an oil change from Take 5 Oil Change @4:30pm on Monday July 28, 2025. I immediately stated that my engine was running hot 5-10 minutes down the road. The supervisor then proceeded to put coolant inside of my engine, while it was still running hot, and my car rejected the coolant, and left burnt marks all over my engine. After that, my engine went out of commission while being serviced. Then, they told me that they did the oil change, and that I was good to go. I paid $108.16. The service was complete @4:58pm. @5:03pm, one of the Take 5 Oil Change employees, by the name of Barrias proceeded to text my personal number. I did not give him authorization to contact my personal number. He proceeded to ask me who I lived with, and when I said just me, he proceeded to respond, well, respectfully, may I come over and shower?(per the photo evidence). I was triggered, and utterly disgusted by that kind of behavior. @6:40pm, my engine started smoking, and running hot, and completely shut down in the middle of oncoming traffic. After further investigation, it was found that Take 5 Oil Change failed to put any oil in my engine, and they also left burnt coolant all over my engine. I filed a claim with Take 5 Oil Change, and the District Manager, *********** told me that Take 5 Oil Change is not liable, due to preexisting conditions on my vehicle. He also told me, and I quote My employees put oil in there, so I dont know where it couldve went. Take 5 Oil Change gave me a receipt, and admittedly put coolant inside of my hot engine, and failed to put oil in my engine, resulting in my engine being blown out, and my car being fully out of commission.
Business Response
Date: 08/06/2025
Hello,
We want to start off by apologizing for your recent experience with Take5 and the delayed response to your BBB complaint. The experience you had is not what we want to exemplify as a company. We can see that a claim has already been filed with our **************** team and we are waiting on an update. We will notify the claims team that you are emailing in and asking for an update on the claim and put in an escalation for you. We will also reach out to the District Manager to see if there is anything we can do to speed up the process.
Initial Complaint
Date:08/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello my name is ******** ******,I visited your location in ********** ***** off of *********** on 7/18/25 at 2:10. After completing my oil change , they left the cap off my radiator. My car began to run hot the following morning. I have filed a claim and now my car is located at a local mechanic shop waiting on authorization to begin work. The general manager of the auto shop has given the store manager the diagnostic report. I have yet to hear back from the store manager ***** or the District manger. The update that I received about my car was on my own doing. I had to call the mechanic to find out what the second diagnostic reported. Every time I reach out to ***** via text or call he never has any information. He has also lied to me several times by saying that the district manager will call me on a certain day. The day will come and I wont receive a call. Also customer service said that I should hear from the district manger within a few days of filing the claim on 7/19. I still havent heard from anyone. I need my car for work. My car was fine until I visited your location for an oil change. I have yet to hear from the district manager. At this time my car has been inoperable for two weeks.
Business Response
Date: 08/06/2025
Hello,
We want to start off by apologizing for your recent experience with Take5 and the delayed response to your BBB complaint. The experience you had is not what we want to exemplify as a company. We can see that a claim has already been filed with our **************** team and we are waiting on an update. We will notify the claims team that you are emailing in and asking for an update on the claim and put in an escalation for you. We will also reach out to the District Manager to see if there is anything we can do to speed up the process.
Customer Answer
Date: 08/06/2025

I am rejecting this response because:
I appreciate your help but what you are doing has been done at least 5 different times. I went to the location on 8/4/25 and spoke with *****. He told me that my car has been returned to them and the auto shop is holding my keys. He also called the district manager and was informed that the district manager was supposed to meet with someone on the claims team today. He also said that the district manager would be talking to me today after the meeting to update me. I never heard from the district manager
As of today, I still havent heard anything about my car.
Business Response
Date: 08/11/2025
Hello,
Apologies for our delays. Formal communication from the District Manager was sent to your email. Please review that email. If you did not receive that email, please let us know. Thank you.
Customer Answer
Date: 08/11/2025

I am rejecting this response because: My car was running just fine until I went into your ************* location on 7/18. The next day my car started running hot because my radiator cap was not secured properly. One of the associates that was under my hood is now no longer employed by the company. They have had my car for three weeks. Now they are saying that video evidence shows there was no negligence on 7/18. I need to see the video.

Business Response
Date: 08/14/2025
Hello,
We are not able to provide that video. The only way to get that video footage is with a subpoena.
Initial Complaint
Date:08/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 22, 2025 I took my 2015 ****** ********* to take five oil change in ***** ******** at ********************************* I got my oil change. Before, My vehicle was running fine. After my oil change, my vehicle was having problems accelerating with the proper power. As a person who didnt know any better and assuming the professionals I hired to do their job, did it correctly, I continue to drive my car. After 1000 miles, and more importantly when I was able to afford to take it to my trusted and ASE certified mechanic, he saw that yes the car was running funny. Recommended a tune up and he told me the car had been filled with 3 quarts over the manufacturers recommended oil level explaining the fouled spark plugs. I filed a complaint with take five and they have denied any responsibility. I am demanding reimbursement for their negligence and they deny responsibility citing video evidence despite my proof to the contrary. They have not provided to me yet any video. I am demanding reimbursement for the oil change, and the tuneup that was necessary from the damage caused by the overfilled oil tank, as well as the spark plugs that were included in that tuneup. The total is $508.74
Business Response
Date: 08/06/2025
Hello,
Apologies for the delayed response to your BBB complaint. We see the original claim that was filed with our **************** team and here is an update on the claim. Please see attachment for your review.
Customer Answer
Date: 08/06/2025

I am rejecting this response because:
Take 5 cites evidence they refuse to provide. If I saw a video that proves they took 5 quarts of oil out and put 5 quarts in, I would be satisfied. So far in this exchange, I am the only party who has provided factual evidence, proof. The invoice from my *** certified mechanic clearly states the oil was overfilled by 3 quarts. I have attached a letter from my lawyer that we have sent via certified mail to their headquarters and have emailed directly to the district manager who has responded to BBB, ******* ******. THE NEXT STEP IS SMALL CLAIMS COURT
Business Response
Date: 08/08/2025
Hello,
We apologize that this is not the outcome you were expecting. If there is any additional information that you can provide to support your claim, please send it to the District Manager. His email is attached to the document.
Initial Complaint
Date:08/01/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/29/25 I purchased an oil change and new cabin filter in ************* for $203.72. The next day I noticed an oil leak. I have tried to call numerous times, each time for hours. I have attempted to send email that will not go through. So I am going on my third day with no response. All while continuing to have an oil leak from the oil pan.
Business Response
Date: 08/06/2025
Hello,
I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly.
Customer Answer
Date: 08/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Take 5 Oil Change is NOT a BBB Accredited Business.