Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #148

  980 E Waterloo Rd Akron, OH 44306

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On two separate occasions, I was sent home with a leaking oil filter. I recently had a brand new driveway installed, and unfortunately, it is now stained with oil. The company resolved the issue during the third attempt and informed me that they would compensate me by having the stain cleaned. However, two months have passed, and I have not yet received the compensation.

  Business Response

  Date: 08/04/2025

  Hello, 

  I apologize for the delayed response to your email. I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.

  Fleet Response
  **************
  Case Number: 1619634

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31st, I visited Take 5 Oil Change (***************************************) for a routine oil change on my Infiniti QX60. Shortly after leaving the location, my underbody splash shield came loose and began dragging on the road. I have driven this car without issue for over three months prior to my last service and this service making it clear that the problem occurred during their service.Before returning to the location, I attempted to call multiple times, but the phone line was constantly busy. I had no choice but to walk back in 118-degree heat with my child because my vehicle was no longer safe to drive and I was unsure what was wrong with it outside of seeing the plate on the ground hanging loose.When I arrived, I was told the splash shield isnt really needed and that the vehicle was drivable. When I explained that the shield was not secured properly, the technician immediately deflected blame, saying there were not enough screws attached and blaming a previous oil change despite the fact that no issues occurred until after their service. At no point during my visit did any staff member warn me of missing hardware or recommend replacement fasteners before I left.I asked to speak with a manager and was told there was no manager on duty and that they could not reach one by phone. One technician even commented that this happens from time to time, implying that this is a recurring issue at their *********** get the shield to hold on long enough to return, I had to purchase additional splash shield retainers out of pocket at a nearby Auto Zone. Even then, the team only reinstalled the shield partially. I should not have had to spend money or endure unsafe driving conditions due to their failure to complete the service properly. I'm asking for a check cut for a refund for the oil change and funds for the "missing" hardware.

  Business Response

  Date: 08/01/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

  Customer Answer

  Date: 08/05/2025

   
  I am rejecting this response only because the company asked for more information, this case should not be closed yet. VIN number of your vehicle requested is *****************. There is no way for me to get this directly to the business as they didn't provide any contact information. If BBB can send the requested VIN then we can proceed with the ticket.
  
  

  Business Response

  Date: 08/11/2025

  Hello, 

  I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact,and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-055795

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/30/2025 around 5pm EST. 2013 Mercedes E350 Did not pay anything or get a receipt because they could not complete the service because of damage they caused. I have oil gotten oil changes at Take 5 oil change for the last 2 years (4-5 times). There has never been an issue like the one that happened yesterday. Yesterday, I went in for the oil change, when it was my turn, the employees went to remove my oil filter as the first step. As I was sitting in my vehicle, I see them using multiple different size oil filter removers and then forcefully banging on something in the engine bay with a ratchet and then other tools. Looks like they did not have the correct size tool for my vehicle but tried any way which damaged my vehicle. Multiple employees tried working on my vehicle to what it seemed like to fix their mistake. They then tell me my oil filter housing and filter are stripped and there is nothing they can do and that I need to go take my car for repair at a capable shop and that they cannot complete the oil change. I called corporate only to be told that the District Manager **** would reach out to me in 5 business days to then investigate the matter. The time that could is unknown. My car needs an oil change immediately or soon will be unsafe to drive. I dont have time to wait for Take 5 to MAYBE take responsibility for the damage they have caused to my vehicle. I can try to take pictures upon request but not sure if you can see by the pictures yet since Im not mechanically inclined. The representative I spoke with on the phone said there should be video evidence.

  Business Response

  Date: 08/01/2025

  Hello, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Take 5 on 9/18/24 for an oil change. While I was there I also got an air filter change and my vehicle inspected. Vehicle passed inspection and I left. That night while driving my engine light came on. I called Take 5 and they asked me to bring the car back and they could look at it. I brought it back morning of 9/19 and they said nothing was wrong with the air filter even though my engine light was not on before and was pulling a code for the air flow intake. I took the car to the dealership 9/23 where I was informed they used the wrong air filter and cracked the housing. I had to take the car back to the dealership and ended up paying a total of $1038.95 in repairs. I called Take 5 and opened a claim on 10/2/24 and created a case with Fleet Response for their insurance. I was told a payment of $876.58 was approved and pending Take 5s ok to issue the check 10/16/24. No check came. I emailed back 10/23, 11/5, 11/10, 11/20, and 1/19 with multiple calls and voicemails in between with no response. I left a ****** review and was finally told they denied my claim on 10/21 and said it was determined on video it was not their fault. There is no way that is possible as it was the air filter and the air filter housing they just worked on that was cracked and even the wrong size air filter was used. They just inspected the car and passed it. This does not make sense. Then tries to follow back up for more information and have received no response. Do not do business with this company. Ever. A simple oil change and air filter resulted in over $1000 and they refuse to reimburse me for their errors. They do not communicate either and will not give you any information about your claim.

  Business Response

  Date: 08/01/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Customer Answer

  Date: 08/04/2025

   
  I am rejecting this response because:
  As you can see attached it was approved and you are going back on your approval for my claim. All evidence with receipts, dates, times, and evaluation of the vehicle after the damage is factual and shows with 100% certainty Take 5 is at fault and damaged the vehicle when conducting the air filter change. The incorrect filter was put in the car and the housing was damaged causing the engine light to come on the same day. I attempted to work this out with your location the very next day and was turned away. Then I was told the expenses and claim were approved. Without communication for months (October to January) with multiple attempts to follow up I finally got an email that all of a sudden my claim would not be processed or approved. This is unprofessional and unacceptable. 

  Business Response

  Date: 08/06/2025

  Hello, 

  I am sorry for the confusion. The Fleet Response representative was stating that they were asking for approval for that amount when it stated pending client approval, it was never approved. A denial letter should have been formally sent over to you and I am asking for that copy again to send here as well. 

  Customer Answer

  Date: 08/06/2025

   
  I am rejecting this response because: no denial letter was sent or even drafted until January after I had make over 20 contact attempts and resort to a review on ******. You tried to shove my case u see a rug and completely did not follow up or even provide me with a reason, a clear cut reason, on how my case could denied. I have multiple pieces of evidence supporting my claim, receipts, pictures, reports, everything to show you are at fault and nothing that proves otherwise. You didnt even respond to me timely enough to give me an opportunity to provide any additional info needed or to dispute the results. For all of these reasons, and previously stated reasons, you are liable for the damage you caused. 
  
  

  Business Response

  Date: 08/11/2025

  Hello, 

  Please reach out to Fleet Response if you are still in need of the denial reasons. They have sent an email regarding the denial and the reasons that led up to that decision. 

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to take 5 for an oil change, ************** due to price. I do my own work anyways. The service technician did not close my hood on my car all the way and when I left the property the hood flew open and caused $4,000 worth of damage to my car. Company is trying to deny the damage, also have been ignored from the shop and rude.

  Business Response

  Date: 07/30/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint. I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
  

  Fleet Response
  **************
  Case Number: 1618645

  Customer Answer

  Date: 08/01/2025

   
  I am rejecting this response because:
  The reason for the complaint is the initial acceptance of responsibility of the damage and now total denial and rudeness of the business. All I want is my car fixed. There is video footage of my vehicle coming back to the facility within 5 minutes of departure with damage to my vehicle. Can also be seen speaking with the technician that caused damage. 

  Business Response

  Date: 08/04/2025

  Hello, 

  The claim is now being handled with Fleet Response. They will be able to assist you further with the claim and all issues surrounding the claim. Please reach out to them for updates on any repairs. 

  Customer Answer

  Date: 08/07/2025

  I have already spoke with the third party. You (take 5) have declined the claim not taking responsibility of your technicians mistake. Reason for your denial is no evidence of it being the technicians fault. There is video footage of him opening my hood then me leaving and coming back within 5 mins with damage done to my car. The shop has been nothing but rude ignoring calls and not taking responsibility for their actions even after admitting their mistake. The third party insurance has not been returning my calls nor has (Take 5). Your company has done $4,000 worth of damage to my car and I want my car fixed or this matter settled. For being such a massive company this has been the worst experience I have had with a company. I have pictures and estimates for my car. The hood has damage, both tops of the front fenders, both front doors from the fenders being pushed into the doors, hood hinges are bent, all trim is broken. I am tired of playing this game I want this matter settled properly, there is plenty of evidence to prove my side of claim. 

  Business Response

  Date: 08/11/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Take5 Oil Change. On March 14, 2025 I asked for an oil change in the air filter. I got the Oil Change. The young man came over to the car and told me he had aI took my car to Take5 Oil Change. On March 14, 2025 I asked for a oil change in the air filter. I got the Oil Change. Theyoung man came over to the car and told me he had a hard time removing the screws and he couldnt get them Loose so he was just gonna leave it alone. I okayed it got on march 15, 2025 drove less than a mile altogether to the store nearby. Got up on March 16, 2025. My car sounded a motorcycle and it cut off. I tried starting it again. It sounded the same and cut off immediately I reached out to Take5 Oil Change the next day, March 17, 2025. And the supervisor at the location I went to gave me a card with the 800 number on it called it. It was fleet respond third-party for Take5. They sent someone out to take my car to ***** Buick dealer so that they could get a diagnose. The car was diagnosed that the intake pipelinewas broke. ***** Buick dealer reached out to fleet response with a price fleet responded reply back on April 16, 2025 and said that they were notresponsible for vehicle damage. ***** Buick dealer sent pictures of the pipe line being zip tied up with a red zip tie. There were no screws, but one in the area that was broke I do have communication proof with the Buick dealer as well as paper trail. I was very unpleased with how this matter washandled due to me being disabled and on a fixed income, I had to borrow the money from someone to get my car back because I surgery during this process and it was setting me further back. So I pay the amount to get my car back that they were reliable for only.

  Business Response

  Date: 07/30/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

• Initial Complaint

  Date:07/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2018 Infiniti Q50 into the Take 5 on **************************** for a routine oil change on April 26, 2025. I purchased an oil change and opt in to change out my filters. I experience car trouble some time after this oil change and had to have my car towed to the ******** Dealership. It was here that I learned my oil pan had not been sealed properly and my car had been leaking oil until the engine went out. It will now cost over $29,870 USD to fix the engine of this vehicle that could have been completely avoidable. I have tried reaching out to the store manager as well as Take 5's District Manager for over a week and have yet to get a call or email back at this.

  Business Response

  Date: 07/30/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 19, 2025, I received an oil change service at Take 5 Oil Change located at ************************************************************************* Shortly after the service, I began experiencing issues with my vehicle, including signs of an oil leak. Upon further inspection by a certified mechanic, it was determined that the oil was leaking from the oil filter housing a direct result of improper installation during the service.This leak ultimately led to complete engine failure, leaving my vehicle inoperable. The mechanic confirmed that the damage was caused by negligence, including either a misaligned gasket, over- or under-tightening of the filter, or failure to remove a previous gasket all of which are preventable errors during a routine oil change.

  Business Response

  Date: 07/30/2025

  Hello, 

  Please see attached regarding the update to your claim. Please send any further information to the District Manager. The email is on the bottom of the letter. 

  Customer Answer

  Date: 07/31/2025

  I am rejecting the response provided because it fails to address the recommendation made by the certified service manager at ****************** in *******, **. The manager explicitly advised that Take 5 dispatch an inspector to evaluate the damage firsthand. Despite multiple attempts to contact the district manager, I have received no reply. This lack of communication and follow-through demonstrates a disregard for proper accountability.
  
  I am simply asking for a fair and necessary next step in resolving this issue: for Take 5 to send an inspector to assess the engine damage caused during service. Until this action is taken, I cannot accept the conclusion reached by Take 5 or consider the matter properly investigated.
  
  

  Business Response

  Date: 08/01/2025

  Hello, 

  We will take this information and provide it to the District Manager again to review and follow up with any further investigation that needs to take place. 

  Customer Answer

  Date: 08/03/2025

  
  Thank you for relaying Take 5 Oil Changes response. After reviewing their comments, I must respectfully reject their submission. It fails to resolve the core issue, and I have yet to receive any meaningful follow-up from the District Manager or other decision-makers.
  
  This concern stems from a service performed on June 20, 2024, which resulted in damage to my vehicle. I submitted my original complaint to the BBB on July 29, 2024, and despite several attempts to seek resolution, the company has yet to provide a concrete response or corrective action.
  
  Furthermore, the investigation conducted by Take 5 Oil Change is both inaccurate and irrelevant. Their findings do not reflect the actual mechanical issues caused by their service, nor do they address the facts and documentation I have provided. This lack of meaningful engagement continues to impact me personally and professionallyI work full-time and currently have no reliable transportation, which has caused significant hardship.
  
  I expect an actionable and timely resolution that directly addresses the specifics of my claim. I remain open to further communicationbut only if it includes direct input from a senior representative who can provide a clear plan to resolve the matter.
  
  I appreciate the BBBs continued support in advocating for fair and responsible business practices.
  
  Sincerely,
  ******** ******
  

  Business Response

  Date: 08/08/2025

  Hello, 

  Please see attached document from the District Manager regarding the claim after speaking with you about the service issue. 

  Customer Answer

  Date: 08/13/2025

  To Whom It May Concern,
  
  I am writing to formally express my continued disappointment regarding your handling of the damage caused to my vehicle during service at your location. Despite multiple attempts to resolve this matter amicablyincluding my complaint filed through the Better Business Bureauyou have repeatedly declined to inspect the vehicle or take responsibility.
  
  Your refusal to investigate or offer a resolution leaves me no choice but to pursue further action. I am now preparing to consult with legal counsel regarding this matter and will be exploring all available options, including filing a claim for damages.
  
  I strongly urge you to reconsider your position and take appropriate steps to resolve this issue before legal proceedings begin. I remain open to a fair and timely resolution.
  
  Sincerely,  
  ******** Martin 
  

   

  
  

• Initial Complaint

  Date:07/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per Mgr, all incorrect services are recorded showing incorrect pressure testing & not performing safety checks by new employees with no Mgr on duty. My car lost all ************** while driving the day after service. Filed claim immediately and Take 5 District Mgr is not properly handling. I am on day 5 of not able to use car & no one will call me back.

  Business Response

  Date: 07/30/2025

  Hello, 

  I apologize for the delayed response to your BBB complaint. I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
  

  Fleet Response
  **************
  Case Number: 1620579

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a near hour wait, I had an oil change at Take 5 located at *************************************** on 07/06/25. Three guys worked on my Jeep. Upon leaving the parking lot, my battery light came on. I went back immediately to Take 5. I waited another hour in line. The oil was leaking out of my Jeep. I told the worker that the o-ring probably wasn't on the oil filter correctly. He got on the phone with his manager who was off that day. The manager told him it was either the o-ring or a bad engine gasket. The worker said he checked the o-ring and it was fine. He filled my Jeep with more oil and told me to go to a mechanic immediately because they don't change engine gaskets. I had no problem before they touched my Jeep. This was a Sunday afternoon. The worker told me what mechanic to go to that was open and to only drive 20 mph so all the oil doesn't leak out on the way there. I was stunned, but what else could I do. That could have damaged my engine. I went to the mechanic and the o-ring was not on properly. He showed me the oil spewing out of the of the engine. My Jeep was a mess. Oil was all over under my hood, on the engine, belts, other components and the ground. I have photos. Cost me more money to have a new o-ring put on and more oil. The mechanic said they sent 4 other people to them with the same problem. Sounds kind of sketchy. I called the number on the invoice, and it went to a complaint line. First time I called they took my info and said someone would call me in 3-5 days for a refund. No call. The second time I called, they said they would expedite my claim. I waited approximately a week and a half and no call. The third time I called, the complaint was supposed to be sent to the district manager. Still no returned call. I emailed them my photos. This is bad business. They don't care about their customers. I should be reimbursed for my trouble. A simple oil change cost me $188.00 total. Inv#*****

  Business Response

  Date: 07/30/2025

  Hello, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

  Customer Answer

  Date: 08/01/2025

   
  I am rejecting this response because:  I am getting nowhere with customer service. They tell me they will expedite my claim, and I hear nothing.  They tell me they are forwarding my claim to the district manager, and I hear nothing. They sound like they are aggravated when you keep calling.  I feel like Im getting the run around.  You have the pictures as proof of what happened.  You see how long ago I filed the claim and how many times Ive called. You can pull the video from that location on that day and see what happened. Im just trying to get a refund due to a problem caused by your employees and the inconvenience it caused me. Unfortunately, its still causing me an inconvenience having to handle it this way.  If a manager or assistant manager would have been on the premises, all this probably could have been avoided.  Your employees shouldnt have to call their manager on the phone for advice.  They are working so fast, they are not paying attention to what they are doing. I appreciate your response.  Anything you can do to help would be appreciated.  Thank you for your time and assistance.
  
  

  Business Response

  Date: 08/01/2025

  Hello, 

  We apologize that **************** has not been more assistance. The claim has to be reviewed and processed with a separate team and they are assisting to the best of their ability. We will follow up with the District Manager and the Claims Manager regarding this claim and have an update for you as soon as possible.