Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  6401 N 76 st. Milwaukee, WI 53223

• 

  Take 5 Oil Change

  906 S. Mason Rd Katy, TX 77450

• 

  Take 5 Oil Change

  7507 Brookpark Rd Parma, OH 44129

• 

  Take 5 Oil Change #149

  1980 West Market St Akron, OH 44313

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Improper service caused damage to my vehicles oil filter housing, and the company is refusing to take responsibility.Details:I received an oil change from Take 5 Oil Change approximately three months ago at their Balcones branch. At my most recent visit, I was informed by a Take 5 technician that the oil filter housing had been over-tightened during the last service, causing damage that now requires it to be forcibly removed and replaced.This was not the result of misuse or neglect on my part it was caused by improper service. However, I am now being asked to pay additional fees to repair this issue.I submitted a claim to Take 5 corporate with all details, and they denied it, despite their own technician admitting the housing filter was over-tightened. I am seeking reimbursement for the repair which cost me $348.I am requesting that Take 5 take responsibility for the damage and provide a fair resolution or I will have to proceed with further legal actions.

  Business Response

  Date: 07/30/2025

  Hello, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally report an unresolved issue involving my vehicle following an oil change service at your location at ************************************************************************************************* on May 24, 2025, On May 28th, I received a message on my vehicle informing me that too much oil had been added to my car. the excess oil was drained. A month or so later, my car began jerking and check engine light and EPC light appeared on my dashboard. I called to report the issue with customer service, and on I was contacted by the store manager who offered to come to my home to address the situation The code P00AF which he said was related to the turbocharger and claimed had nothing to do with the oil change. The car has low mileage and was in perfect condition before the oil change.He directed me to a repair shop that he personally knew, instructing me not to take the car to **** because of potential high cost, I found this request extremely concerning. I sent him information indicating that overfilling oil can cause turbocharger damage over time. Still no call from the district manager, I called Take 5 customer service and was told that my claim had been closed and marked as resolved despite the fact that I have not talked to the district manager. As of today, July 24, I have had to take a **** to work and my car is still Immobile in a parking ramp!

  Business Response

  Date: 07/25/2025

  Hello, 

  Apologies for the delayed response to your BBB complaint. We see the original claim that was filed and understand that the District Manager has since reached out to you regarding this claim and that they need a diagnostic of the car before moving forward. If you do not have the District Managers email, please email that diagnostic to ****************************************** and we will get it added onto your claim. 

  Thank you, 

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Take 5. I took my vehicle; a 2015 ***** RX 350 for an oil change on 4/22 to the location on **************************************. I trusted this business to complete the oil change since the location was convenient at the time of my visit. The person who completed the job was obviously not competent as they asked their manager some questions while I waited for the service to be complete. Before I could even get to my next oil change date, my vehicle broke down. It randomly made some weird noise while I was driving then stalled at a stop light. I had never had problems or any issues with my vehicle before. I got it towed to a nearby ********* where they diagnosed and said they could not work on it as the engine was locked up due to no oil. They suggested I take it to the dealership- towed it the ***** where I got the same *********************** called the local store and was informed a claim would be open. I was provided a claim number T5C-053888 and was told someone would contact me. Its been over 48hrs with no contact. I tried to email their customer service at the email on their website ****************************************** and got a email back that Your request couldnt be created. I have called their customer service number ********** and their wait it ridiculously longBeen on hold over 1hr 25mins!!! It feels like they transfer you to a dead line with no person to answer the call!!I am currently stuck without any means of transportation and this is greatly affecting my daily routine! I would like Take 5 to contact me asap to get this issue resolved asap by getting my car fixed and reimbursing for expenses incurred due to their negligence. I am also writing to warn other consumers as there are numerous complaints about this companys service issues.I will gladly provide supporting docs to Take 5 to get this resolved .

  Business Response

  Date: 07/25/2025

  Hello, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. Please email any documentation that supports your claim to ********************************************************************.

  Customer Answer

  Date: 07/29/2025

   
  I am rejecting this response because:

  A claim representative reached out to me but I am still waiting for a resolution.

   

  
  

  Business Response

  Date: 08/06/2025

  Hello, 

  Thank you for the update. What I see on my end is they are requesting the diagnostic and estimate for the repair. If you have that, please forward it to them. You can also attach it here and we will provide it to them as well. 

  Customer Answer

  Date: 08/08/2025

   
  I am rejecting this response because:

  I already provided the attached copies of the diagnostic to Take 5 - emailed the documents to ******* ******* who I believe is the Oklahoma district manager. He denied my claim stating that I drove the car ***** miles after the oil change. The recommended oil change for my vehicle is every ***** miles - ***** miles.
  Take 5's negligence has really interfered with different areas of my life and so their response is unacceptable. They need to do the right thing.

  Note: 2 diagnostics were performed on the vehicle. See attachments.
  
  

  
  

  Business Response

  Date: 08/11/2025

  Hello, 

  Apologies for the delay. Please allow us to follow up with the District Manager and the claims team representative that was assisting with this claim. We will ask them to review the information you provided through the BBB communication regarding the denial. 

  Customer Answer

  Date: 08/11/2025

   
  I am rejecting this response because:

  Take 5 was provided the requested documents afew weeks ago. Their unresponsiveness has disrupted my routine and schedule and has caused me so much inconvenience. 

  
  

  Customer Answer

  Date: 08/12/2025

   Date Sent: 8/11/2025 2:24:20 PM

   
  I am rejecting this response because:

  Take 5 was provided the requested documents afew weeks ago. Their unresponsiveness has disrupted my routine and schedule and has caused me so much inconvenience. 

   

  
  

  Customer Answer

  Date: 08/12/2025

   
  I am rejecting this response because:

  Take 5 was provided the requested documents afew weeks ago. Their unresponsiveness has disrupted my routine and schedule and has caused me so much inconvenience. 

  
  

  Business Response

  Date: 08/21/2025

  Hello, 

  Please see attached letter from the District Manager. 

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 01, 2025, I took my vehicle, a 2014 Ram 1500, to the Take 5 Oil Change #**** located at ******************************************* for a routine full synthetic oil change. During the oil change, Take 5's technicians, ***** and ****, noticed an issue and, after completing the oil change, asked where I received my last oil change. I informed ***** that it was done at this same location in December 2024, after which he hesitated and then informed me that my oil pan was dented and they had to force the oil drain plug back into the oil pan. ***** stated that, based on what they saw, the damage probably occurred during the previous oil change, and the two technicians who did that work in December 2024 no longer work for the company; ***** also said he did not believe that Take 5 would accept responsibility and repair the damage based on his experience. The store manager Berto was never available, and suspiciously, ***** was let go by Take 5 two weeks after the oil change. I filed a phone complaint with Take 5 and received an email from ****** ********, Third Party Senior Claims Representative. They wanted an evaluation and pictures, but would not guarantee repayment, despite knowing that Take 5's technicians found and noted the damage under my vehicle account, which they would not provide. Furthermore, ***** stated that removing the oil drain plug would cause a constant or would break leaving the vehicle inoperable (which was verbally confirmed by a dealer). Yet Take 5 continually requested pictures without any assurances that they would pay for the repairs or reimburse for the mechanical evaluation. On July 20, 2025, I provided Take 5 with the dealer quote they requested for the oil pan repair, along with the verbal expression provided by the dealer's service people. On July 21, 2025, I received a voicemail stating that they would not pay for the damages since they could not confirm it occurred at Take 5 despite having receipts from December 2023 to July 2025.

  Business Response

  Date: 07/24/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Customer Answer

  Date: 07/24/2025

   
  I am rejecting this response because: I have provided additional picture evidence to Take 5 showing the visible leak, obvious damage to the oil drain plug, and surrounding oil pan, which emphasizes the presence of a pink foreign substance only present at the oil drain pan location. The substance appears to be lock tight which I believe was used by Take 5's technicians in an effort to mitigate oil leakage and hide the damage they caused to my oil pan and drain plug. 
  
  

  Business Response

  Date: 07/25/2025

  Hello, 

  Understood. We will see to it that the information provided by you is reviewed by the team to determine if a different outcome can be made. 

  Customer Answer

  Date: 07/25/2025

   
  I am rejecting this response because: I have yet to hear from Take 5'S Third Party Claims Specialist ******** ******** or Third Party Senior Claims Representative ****** ******** despite numerous calls and voicemails to their direct numbers provided in their earlier emails. Furthermore, I now have a vehicle that is unsafe to operate with my family on board and around other motorists due to the newly developed oil leak and damage severity which includes an apparent work around through the use of a pink foreign substance that looks a lot like lock tight.
  
  

  Business Response

  Date: 07/30/2025

  Hello, 

  I apologize for the lack of communication from that team. The claim is with Fleet Response so all communication will need to go through that team. You can also call that line and asked for a supervisor to discuss your claim. 

  Customer Answer

  Date: 08/01/2025

   
  I am rejecting this response because it does not provide any further information or resolution to my issue. Furthermore, today, 01 August 2025, I received an email (see attached) from Mr. ****** ******** (Third Party Senior Claims Representative) stating that, "That residue appears to either be tamper goo or is rust mixing coloring the active leak. Take 5 does not use tamper goo and if that is what it is then it may just be residue from when a previous service was done by a shop that does use the goo." This leads me to believe that Take 5 is once again trying to reject responsibility for the damage to my oil pan/oil drain plug despite having been given receipts establishing that Take 5 has been the only company to perform my oil changes for over a year (December 2023 to July 2025). If Take 5 wishes to continue to suggest that some other oil change company caused the damage, I do have receipts going back to at least 2021 showing that Take 5 is the only company that handled my vehicle's oil changes. Thus, despite Take 5 servicing my vehicle's oil changes for several years, no Take 5 employee beyond ***** and **** on 01 July 2025 had ever mentioned the presence of any substance, discoloring, or rust. Hence, I find this response to be a poor excuse at side stepping Take 5's responsibility to a formerly loyal customer. 
  
   
  
  

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction took place on Monday, July 14, 2025, when I took my 2017 ********** Jetta to Take 5 Oil Change in **********, ***** off of *********************, for a routine oil change totaling $95.61. Since then, *** experienced serious issues that caused vehicle damage, expense, and major inconvenience. On July 21, just a week later, my check engine and EPC lights came on, and I heard a rattling noise from my enginesomething that had never occurred before. I immediately brought the car to Thousand Oaks Automotive in ***********, *****. They found the oil filter had been left loose during the oil change, causing oil to leak throughout the vehicle, including the engine, exhaust, and back oil to as well as throughout the engine. Due to this negligence, I have been left without a car and have already paid $298.54 for cleanup and a replacement oil change, plus $89.00 for diagnostic testing. The mechanic noted extensive oil contamination underneath the vehicle and abnormal engine sounds. It is still unclear if permanent engine damage has occurred, though *** been advised that it is a strong possibility. I began calling Take 5 customer service on the morning of July 22 at 8:41 AM and wasnt able to file a complaint until 10:27 AM. Repeatedly, I requested to be connected to the ********** location and was told they could not be reached. I also asked for a direct phone number or email for the store or manager and was told that was not possible, which is unacceptable. On July 23, I called again and spoke to another representative who then stated there was a direct line to the shop. When I asked for a timeline for follow-up on my claim, no clear answer was given. The lack of transparency, urgency, and accountability on both the customer service and shop level is incredibly disappointing and has only added to the stress and frustration caused by this situation.

  Business Response

  Date: 07/24/2025

  Hello, 

  Apologies for the delay on this claim. I will notify the claims team that you are emailing in and asking for an update on the claim and put in an escalation for you. I have also reached out to the District Manager to see if there is anything we can do to speed up the process. 

  Customer Answer

  Date: 07/25/2025

   
  I am rejecting this response because:
  

  I have not heard from anyone regarding this claim, and it has been 4 business days. I am waiting to hear back from someone from Take 5 about getting this issue resolved and reimbursed.

  
  

  Business Response

  Date: 07/28/2025

  Good afternoon, 

  Your claim is now with our Third Party Claims team. Please reach out to them for further assistance on your claim. They will now be your main point of contact regarding this matter. Here is the information you need to contact them. 

  Fleet Response

  **************

  Case Number: 1619707

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle into take 5 oil on June ******* for a routine oil change approximately a week later my car started releasing oil underneath the carriage on my way out of my residence on July 21. My car power and had to be towed to another mechanic. The mechanic explained that due to take five, not putting the oil cap on correctly, it resulted in a leakage of oil that burned through my filter. The total cost to replace everything was $718. I contacted the headquarters of take five when they contacted me back they said that they refused to take liability and that the current mechanic was just trying to get a rise out of me that concluded my conversation with take five.

  Business Response

  Date: 07/23/2025

  Hello, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your Take 5 visit. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ or ****************************************** for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. If you have the documentation from the mechanic, please send it to the customer service email. 

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30th, 2025, at 5:34 pm, I received an oil change from the Take 5 Oil #***. The mileage at the time on my 2016 Buick Regal was listed at *******. The *** # is listed as *****************. Per the receipt, the Manager on Duty at the time was ******* F, and the Writer, Pit, and Hood man was *******, with a safety person listed as *****. When I took my car in for an oil change, it was running well. Had no problems with oil leaks or anything. When the oil change was complete, I paid $100.39 and left. I drove the car home, and on Tuesday, June 3rd, I was on my way to work via the freeway, and the car started to jerk and then began to lose power. Eventually, the car was moved to the side of the road, where a tow truck was called, and it was towed to my grandmother's house, about 3 miles away. My Dad went over to the car and checked the oil stick, indicating that there was no oil in the car, which was the reason for the stalled vehicle. I explained that I just had an oil change, and I still had the receipt. The next day, I called the Take 5 location at #*** and received no answer. I eventually went up to the Take 5 location, and a worker informed me that no manager was on site and that I had to call the **************** for complaints about the damage. On June 15th, my dad and I placed a call to the corporate office to file a complaint about the damage. On June 16th, we received a written email reply from ******* ****** asking for the *** number so that a damage claim could be created. Immediately, all information for the vehicle was sent to ******* via email as requested. On June 19th, we reached out to ******* asking for an update, and got nothing. On June 26th,, after numerous calls and emails, ******* finally provided us with a claim number, T5C-050342, and indicated that we should hear from a manager within 48 hours. They had to review the camera at the location to see what took place. A repair shop has confirmed the engine is blown due to NO oil.

  Business Response

  Date: 07/23/2025

  Hello, 

  Apologies for the delay. I will notify the claims team that you are emailing in and asking for an update on the claim and put in an escalation for you. I have also reached out to the District Manager to see if there is anything we can do to speed up the process. If you have any documentation for your claim, like the tow truck invoice or any other documentation that needs to be added to your claim notes, please email them to ********************************************************************

  Customer Answer

  Date: 07/26/2025

   
  I am rejecting this response because: I have received the companies reply and I have submitted a request to the towing company for a copy of the receipt for the tow to be sent to me immediately. Once I have received the receipt, I will upload it for review. 
  
  

  Business Response

  Date: 07/28/2025

  Hello, 

  Thank you. We are currently waiting on that invoice to be sent to add it to your claim. 

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Take 5 ************ location on 6/17//25 around 9am for an oil change and the technician damaged the housing unit for the thermostat on the car. He claims I had a leak before Ai arrived and I told him I didn't. Their camera would and could've caught the accident happening but they claim that they saw no proof of the accident. It cost me $270 for the repair. 3 Ubers for that day 9.37, and , 20 and 25. Plus I asked for my reimbursement on the actual oil change. They're saying they won't pay. I have proof from the mechanic that fixed the repair that it was impossible for the leak to have started without the technicians wrench smashing down on the encased thermostat. The area is too cramped for anything else to have gotten down there and did the damage. He'll come to court to testify to this as well as the pictures and another person I was on the phone with for almost 2 hrs before going to take 5. I just want reimbursement and an apology because these technicians tried to deceive my mother and I. Also ***** for lost time at work 3.5 hrs

  Business Response

  Date: 07/22/2025

  Hello, 

  Apologies for the delayed response to your complaint. You should have received some communication from the District Manager regarding this claim. I have also attached what would have been sent to you via email outside of any phone calls. 

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/31/2025: I visited Take5 near my home (*******************************************************************************) for an oil change with my NEW *** 2025 Sportage (only 1 previous oil change at dealer) and mileage was ******. 6/13/2025: Vehicle alerted me that oil was critically low; I was in ********* for work and pulled into Take 5 (************************* *********, *** *****) for diagnosis. The manager ***** pulled my car in and diagnosed that the oil filter housing had been damaged by the Take5 on White Settlement Rd. He refilled my oil, contacted his district manager, and said I could make it to my office, but not to drive further as there was no guarantee how far the oil would last. The manager *********** at **************** said I could get my vehicle towed or get a rental while the claim was reviewed and that I would be reimbursed for my expenses after they view their videos. I had my car taken to *** in ********* where they confirmed that the oil filter housing was broken ($578.41) and that Take5 had also failed to put the underneath engine cover ($424.21) back on. I paid for the repairs and got all the receipts as I was informed by Take5 to do. I revisited Take5 in ********* to see if they had the engine cover, but *** said it was missing upon his initial inspection. He said that Take5 has a ***** mile warranty and there was no way that I could have lost that much oil (almost completely drained) in less than ***** miles. Because of the delay in ordering the engine cover, all receipts and images were provided to Fleet Response on 6/27/2025. On 7/17/2025, I was notified by Fleet Response (3rd party claims group for Take5), that my claim was denied because there wasn't a picture of the broken oil filter housing. Fleet response said that the videos are considered proprietary and cannot be shared or used to determine fault. The denial is based solely on the lack of an image of the broken oil filter housing, but I was NEVER told the claim was solely dependent on having pictures of the damage.

  Business Response

  Date: 07/22/2025

  Hello, 

  At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Customer Answer

  Date: 07/22/2025

   
  I am rejecting this response because: What are the reasons an oil pan filter would break? I had only had 1 previous oil change (done by the dealer) and no oil issues. Take5 has a 3000 mile warranty and my oil was depleted in less than 1000 miles. Pictures were provided of the missing under engine cover that Take5 forgot to replace. Take5's own manager *** expressed that this is 100% their fault and couldnt have had any other reasonable cause. With lack of any other cause, Take5 is at fault. They told me next steps in regards to me needing to provide the receipts for the repair and I did that. I did every thing I was asked to do. Even Fleet response said I submitted everything except for pictures of the broken oil filter housing, but at a minimum partial of the pictures were provided. I am out $1000 for a mistake caused by their team and this is a field they are supposed to be experts in. 
  
  

  Business Response

  Date: 07/23/2025

  Hello, 

  We understand the frustration around the situation. Fleet Response needs all necessary information for the claim to make a decision based on the evidence and facts presented to them. Please reach out to them for any updates for your claim. They will continue to review any new information provided to them for the claim. If there is no new evidence, the denial will stand. 

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an oil change at your Take 5 Oil Change located at ********************************************. That was on 4/26/2025 that cost $103.99. I got the oil change done and went on my way. A few days later when I was driving my traction control light, check transmission, emergency break light, and at oil temp light all simultaneously came on while driving. I immediately called my uncle who is a mechanic. He said you need to check your oil it sounds like your transmission fluid got drained instead of your oil. So I went and checked and my oil in the car was three inches above the top dot on the dipstick. The next morning I called the next morning and spoke with *** *****(manager). I told him what happened he first said they were going to come to my house drain the oil refill the transmission fluid and go from there. I then get a call back stating he watch the video of my oil change happening. And said we are actually just going to tow the car to ****** dealership because we dont want to mess it up more. I said okay great. My car got picked up and towed to the dealership. Then I got a claim number ******* with fleet response and was told someone would be reaching out to me. I got in touch with ****** ****** stating they needed information from ****** to determine fault. ****** got that information to fleet response. Was told it would be 5-7 business days to determine fault. I was told to get a rental car through enterprise until my clam was approved. Went and got the rental car and had from 5/9/2025 to 6/8/2025 and cost $2,839.37. Was called by fleet response and stated my claim was denied to cover the cost of repairs and the rental car. They said the reason was there was not enough evidence proving the transmission fluid was drained. Even though I have documents from ****** that state the transmission fluid was drained, and no previous leaks. I could not pay for a rental car any longer so I had ****** do the necessary work and that cost $481.91.

  Business Response

  Date: 07/22/2025

  Hello, 

  We apologize that this is not the outcome you were expecting. Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.