Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  9200 Albemarle Rd Charlotte, NC 28227-2624

• 

  Take 5 Oil Change

  5221 South Blvd Charlotte, NC 28217-2712

• 

  Take 5 Oil Change

  12251 Jones Road Houston, TX 77070

• 

  Take 5 Oil Change

  3651 Highway 6 Sugar Land, TX 77478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday June 30, 2025 I went to Take 5 Oil Change at ****************************************** for an oil change for my 2015 Audi A-6.The employees serviced the vehicle, but when I inquired about turning off the service oil change warning they stated that they did not do that service. There is no notice posted at this location nor did they ever tell me that this was not part of the service they offer, which has been standard at everywhere else I have gotten an oil change. One person did try to reset the item with a device from their car but this was unsuccessful.This required a trip to ************** to have the panel warning reset. While at ************** it was noted that the oil level in the car was overfilled. This required **** to remove some oil from the engine to get the proper filling and the oil that was removed was slightly dirty. This location does not drain the oil from the bottom of the oil pan but ***** it out from an access point on the top of the engine. Apparently they did not remove the full quantity of oil oil and when they put the new oil in the engine this resulted in a overfilling.I am willing to pay a reasonable amount for the parts that were installed by Take 5. In checking the prices at ******* I found that:The service manual states that the engine take 4.9 quarts of oil. I am willing to pay for 5 quarts of Mobile 1 ************* 5w40 for *****.I am wiling to pay for the oil filter which is listed at *****.This total is $47.97.I want a cash reimbursement for all other charges. The invoice amount paid was $117.83. This would result in a claim of *****.I am also requesting reimbursement for mileage to and from **************. 61 miles driven, IRS 2025 rate of 0.70 or $42.70.This results in a total claim of $112.56

  Business Response

  Date: 07/07/2025

  Hello,

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-052225

  Customer Answer

  Date: 07/08/2025

   The system seems only give me two options.  One is to close out the complaint as the situation has been rectified.  That is really not the case.

  The response indicates that this issue is processing within the business and they promise a response in 5 days.  That seems reasonable.

  So not really rejecting the response, but apparently have to select that option to keep the complaint and dialog open.

  Will wait to see what the next response is from the business.

  
  

  Business Response

  Date: 07/10/2025

  Hello, 

  Following up with this complaint. There has been an update from the District Manager to refund the cost of the Take 5 invoice due to the poor service. Could you please confirm your mailing address.

  Thank you, 

  Customer Answer

  Date: 07/10/2025

   
  I am rejecting this response because:
  
  Really not rejecting the response but only seem to have that option to respond.

  My Mailing Address is:

  ***** ******

  W345S10489 County Road E

  Mukwonago, WI 53149

  Business Response

  Date: 07/13/2025

  Hello,

  Thank you. The refund request has been submitted to the accounting team. A check will get processed and mailed out to that address. 

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this month approximately around June 3rd 2025 I went to get an oil change on my 2014 ******* Elantra GT. Within a 3 week period I constantly had to add oil as it was losing oil with no apparent leaks and then starting yesterday June 28th it started misfiring and now have a major issue with the engine knocking and engine light flashing. Unable to get to work or use my car at all.

  Business Response

  Date: 07/01/2025

  Hello, 

  I apologize for the delayed response to your email. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/22/2025 at 4:54 PM, Take 5 did my Oil Change, the employee named **** consistently asked after me saying no 3 times to change my FUEL FILTER (on my Diesel Truck) finally after the 4th time he said it was necessary and could save me 20.. usd. I finally agreed since he said it was necessary. After it was said All done and I paid. I drove off maybe 300 yards and the low fuel pressure and then low engine pressure were alternating as my truck would barely move. I went back barely making back to Take 5 telling them what was happening as they continued to work on the fuel filter. Then one employee said you didnt hear this from me, but they broke something underneath your truck. I was floored they would not of said something before I drove off. I said you can not leave me stranded, one employee said sorry boss. So I limped my truck home and called a Street Mechanic named AK. He looked at it and spotted they broke the fuel cap. So went to ******* Auto to get a fuel cap and unfortunately you have to buy the fuel pump with the cap. Due to low engine it knocked out my fan clutch also. So I had to pay for that also. I reported this with a claim to take 5, but they said they were refusing the claim since it was not typed up. I had handwritten the claim and sent receipts and photos of everything they requested. So now I am out of a lot of money over a fuel filter change that didnt need to be changed by an over persistent employee that was able to assess a bill of ****** and costing me an additional ******* for the Fuel Pump and Cap, plus an additional 665. for the Fan Clutch. And I explained to them had my Truck been sent to the dealership it would have most likely been double. I need your help in recovering my loss due to them trying to cover up breaking a part that cost me additional grief. Note I use my truck every day and park in the customers driveway. Saying it had no leaks of any kind. Mentioned because the employees that made a report falsified their report.

  Business Response

  Date: 07/01/2025

  Hello, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. 

  Customer Answer

  Date: 07/03/2025

   
  I am rejecting this response because:
  
  

  Vin #

  1 F D 8 W 3 G T 7 G E A 6 4 3 4 0

   

  Business Response

  Date: 07/07/2025

  Hello,

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-052227
  
  Please send all invoices and documentation from the dealership related to this issue to ****************************************** and we will get those added to your claim notes. 

  Customer Answer

  Date: 07/08/2025

   
  I am rejecting this response because:
  
  

  Take 5 has all my Documentation that was sent approximately 1 month ago.

  The Claim # they gave was T5C043391.

  Now with your report they have issued a new claim# as per your report.

  I feel they are just re- diverting an existing claim to drag this out. 

  Please inform them that ******* was the one saying that Take 5 said Take 5 was denying the claim because it was not typed up.

  The funds payed out to repair their mistake is real, and most likely saved them over a 1000. USD by not taking my Truck or rather calling a Wrecker to take it to the Dealership.

  It is necessary to be refunded soon.

  Thank you BBB for your efforts to resolve.

  **** *****

  Business Response

  Date: 07/09/2025

  Good morning, 

  Apologies. I did not see the original claim that was filed because of some information being inputted incorrectly. Your claim has been with our Claims Team. Please reach out to them for further assistance on the claim. Here is the information you need to contact them. 

  Fleet Response

  **************

  Case Number: 1576283

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing in response to take 5 oil change denial of my claim (#T5C-049802) related to a March 29, 2025, oil change service performed by Take 5 Oil Change (Shop #***), during which your technician failed to reinstall the oil pressure relief valve. This omission has now led to catastrophic engine failure of my 2016 *** X5M. Take 5 performed an oil change on 03/29/2025 I supplied the oil and filter, but your team installed them *** inspection and analysis show no oil pressure relief valve was present following that service I later discovered metal shavings in the oil filter and experienced complete engine seizure Take 5s own correspondence acknowledges the core of the complaint: I stated that oil release valve was not put back when putting oil cap back on causing the motor to lock up their technician failed to notice or install a critical engine oil component the pressure relief valve built into the filter cap assembly The presence of correct oil level does not excuse internal component misassembly or omission Your letter admits to the claim having been reported and reviewed, yet provides no direct refutation that the valve was missing Under Texas law, a service provider is liable when negligent installation leads to property damage, especially when that damage stems from a known service function I hereby demand that Take 5 Oil Change and its parent company compensate me for: Full cost of engine replacement or rebuild (estimated: $55,000+) Towing, inspection, and diagnostic costs Loss of use of the vehicle Additional damages, which may be sought in court if resolution is not reached *** dealership inspection report (engine seized due to oil starvation) Photos of damaged oil filter and metal shavings Documentation confirming pressure relief valve omission Correspondence with Take 5 and your claims department

  Business Response

  Date: 06/27/2025

  Hello, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed with one of our **************** representatives and the claim has been worked by the District Manager of the shop. Please see the attached document regarding the claim. 

  Customer Answer

  Date: 06/27/2025

   
  I am rejecting this response because: Your technician failed to notice or install a critical engine oil component the pressure relief valve built into the filter cap assembly
  The presence of the correct oil level does not excuse internal component misassembly or omission
  Your letter admits to the claim having been reported and reviewed, yet provides no direct refutation that the valve was missing
  Under Texas law, a service provider is liable when negligent installation leads to property damage, especially when that damage stems from a known service function
  
  

  Business Response

  Date: 07/01/2025

  Hello, 

  Please address the reasons to appeal the denial to the District Manager. Their email is attached to the bottom of the original denial letter and they will review any additional information for the claim. 

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 25, 2025 I got an oil change for my 2004 **** F-150 at approximately 7:19 PM. According to the receipt I got 7 units of oil added to my car. However, on May 31, 2025 my car cut off on the side of the freeway due to failed engine. After getting a mechanic to look at the car, it was because there was no oil in my car. I now dont have a car due to a service i thought was completed.

  Business Response

  Date: 06/26/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-051302

  Customer Answer

  Date: 06/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Take 5 changes the oil in my 2011 ***** Traverse on 6/5/25. Within a short while, the driver of this vehicle pulled over and experienced a massive oil leak. The vehicle was subsequently towed to a reputable mechanic (one I was recommended but had not previously used) who reviewed the car. He confirmed the engine block was completely void of oil and that the engine was seized up. He also confirmed that the oil leaked via the oil filter. I have since tried repeatedly to address this issue with Take 5 and have been made to believe the issue would be investigated. No phone calls are returned and the *** provided (4-7 days) has long passed. I am reporting this due to two issues: 1) the negligence on the part of Take 5 and 2) theyre unwillingness to be seek a solution. The price quoted to replace the engine is $7,000 and I have spent $300 is toeing fees. The cost of the mechanics diagnostics is pending.

  Business Response

  Date: 06/26/2025

  Hello, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
  Fleet Response
  **************
  Case Number: 1601641

  Customer Answer

  Date: 06/27/2025

   
  I am rejecting this response because:
  
  I dialed the number (which I should not have have to do, Take 5 should contact me directly) and was transferred by the individual answering the phone back to Take 5 where (as with previous Take 5 interactions) I waited on hold for an unacceptable amount of time and was never able to speak with anyone.
  

  To solution, Take 5 or their *** should contact at me to resolve. I continue in this loop of unanswered messages and calls from Take 5. My next step will be further escalation to Take 5 senior leadership or via legal action. 

  Business Response

  Date: 07/01/2025

  Hello, 

  I see that there was an outbound call made to you on 6/26/25 but I will ask that the Fleet Response team contact you again as soon as possible regarding the claim. 

• Initial Complaint

  Date:06/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the worst experience with this company and their third party Fleet Response that handles claims, they employee damaged my vehicle and now I had to get a entire new vehicle.Their employee put the wrong coolant in my Range Rover and caused immediate damage, the car overheated so bad that the car engine almost blew out so many parts were damaged and I was left with no choice to trade in the car. I was without a car for weeks and had to rent a rental car. I worked with Fleet and they were rude and very abrupt not helpful at all. The employee initially tried to lie until I was able to provide proof from the conversation with the supervisor at the store and still they denied and advised me to go to small claims court, and since I have and will be awaiting court. Unless they are willing to work with me now to correct therir mistakes and pay the minimal of repairs and rental car coverage.

  Business Response

  Date: 06/26/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

  Customer Answer

  Date: 06/26/2025

   
  I am rejecting this response because:the company advise not enough evidence provided.  After they did the oil change and the worker there added coolant to the car which was not comparable with my vehicle it immediately caused my car to overheat which it had no problem prior to coming in. Attached is the supervisor on duty working that day that came to meet me to bring coolant thinking it would help and he admitted that the person that worked on my car admitted to putting the wrong coolant in my vehicle. The number attached is the Supevrisor number which if the store is contacted they can confirm thats was the Supevrisor on duty that day. Also attached if the print out from the mechanic that advised the damage was caused by incorrect coolant being added to my Range Rover which caused the car to overheat so bad! The proof is there.  Fleet response was also given this information and in turn refuse to accept responsibility for their employee adding the wrong stuff to my car that caused such severe damages . Im looking forward to an immediate response or someone to take the time to look into this or contact fleet response before We have court so this can be resolved asap. 
  

  Business Response

  Date: 06/27/2025

  Hello,

  Please address this with the Fleet Response team. They have all the information that has been provided and if you would like to ask for a supervisor from that team to review the claim again, they will be able to assist you. As of right now, the claim will remain denied if no new information is provided for review. 

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my visit, the technician overfilled my oil and informed me that the evac machine was broken, so I was told to leave with the oil still overfilled. In addition, the oil drain bolt was overtightened to the point that my dealership now reports it is stuck and I need a new oil pan.The repairs are already in progress because I rely heavily on my vehicle and cannot afford further delays. The damage is estimated to cost me over $1,000. As a loyal customer who has regularly used ********************** for oil changes, primarily at the ********* location, I am extremely disappointed. On my first and second visits to that location, I was also told the bolt had been overtightened by the previous technician, who also worked at Take 5. Attached is my receipt from take 5.The Bellaire location documented the damage on my receipt, clearly acknowledging responsibility. They have not resolved this issue.

  Business Response

  Date: 06/26/2025

  Hello, 

  I apologize for the delayed response to your email. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly. 

  Customer Answer

  Date: 07/01/2025

   
  I am rejecting this response because:
  I was contacted by the District Manager, *****, who met me at the Take 5 ********** location. He inspected my vehicle and reviewed the damage ( Admitted and showed me my oil was over filled, then he admitted the bolt was stripped and had to evac my oil.  I provided him with receipts from prior visits, including one from the ********* location where employees admitted to stripping my oil drain bolt (which now requires a full oil pan replacement), and another from the Bellaire location confirming they severely overfilled my oil (which damaged my spark plugs).
  I have a detailed invoice from my dealership outlining the necessary repairs. I requested to be reimbursed in advance or to have payment made directly to the dealership, as I am currently unable to afford these unexpected costs. ***** declined and stated this is not their process.
  I am not asking for a favor,I am simply asking them to correct a mistake that their own employees acknowledged in writing. I believe its only fair that I not be forced to carry the financial burden of damage caused by their service.
  I also have receipts from the ********** location where its noted that the previous location stripped bolt, and from the ******** location stating put too much oil and cant evac, both supporting my claim.
  I am asking for a fair and timely resolution to this matter.

  Business Response

  Date: 07/07/2025

  Hello, 

  Please allow us to follow up with the District Manager to make sure they take the proper steps with this claim. We typically need diagnostics and our teams will do their own due diligence before making a decision on the claim. If it does get approved, I believe certain arrangements can be made where the customer does not have to front the cost of the repair, but that is if the claim does get approved. 

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2025 I went in for an oil change upon arrival I was giving two options of oil they recommended I picked the premium I paid 105 after taxes with additional oil because my car takes an extra oil my next oil date was 7/25/25 & in June my car started ticking I took it to another oil place and they said there was no oil in vehicle. Now my car is not starting due to them not putting oil in it or as they stated the oil only last two weeks with premium

  Business Response

  Date: 06/20/2025

  Hello, 

  I want to start off by apologizing for your recent experience with Take5 and the delayed response to your email. The experience you had is not what we want to exemplify as a company. I have taken the information you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The teams will review the claim and be in touch with you within the next 5 business days. Once the claim has been assigned, a representative or the District Manager will contact, and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-050470

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the spring location to get a oil change and the rep ***** my car with oil it went into my motor

  Business Response

  Date: 06/19/2025

  Hello, 

  I apologize for the delayed response to your complaint. I see that a claim has been filed with one of our **************** representatives and we are currently waiting for our Claims Team and/or District Manager. Please reach out to **************** at ************ for further assistance and updates. Once the claim gets assigned to a Claims Team representative, you will get new contact information and a case number.They will help guide you through the claims process. If the claim gets handled by the District Manager, they will reach out to you directly.