Business Profile

Auto Lube

Take 5 Oil Change

Headquarters

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Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,027 total complaints in the last 3 years.
583 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 14th, 2024, I visited a Take 5 on *********** in ******* ***** to get the oil changed in my 2022 Silverado 1500 with ****** miles on it. When I got to the facility it was extremely busy and I waited in line for an oil change. They were friendly and felt like things went good. On January 2nd, 2025, I was driving around and noticed my truck was acting funny and started shaking. My "add engine oil" light came on. I was near a Midas and took it straight to them to learn that there was NO Oil on my dipstick. Midas put my truck on the lift and verified no oil was leaking and that the filter and drain plug were functioning properly. Midas then proceeded to add 3 quarts of oil and stated that there was no way 8 quarts of oil was put in my truck during the oil change. I drove the truck immediately to my house, where I had it towed to the nearest ********* dealership. It was there they advised me that my truck would need a new engine, catalytic Converter, new oil lines, and radiator. This is to the tune of $20,000. ***** services has recommended Take 5 to take the liability of the truck, but they are now telling me that Take 5 has up to 30 days to check off on this! Are you kidding me? Something needs to be done about take 5 and all the claims they have going on. ***** services informed me that Take 5 is backed up and that is why they are taking so long. Please help! Claim #*******
Business Response
Date: 01/15/2025
Good morning,
Please reach out to your team at Fleet Response as they will have all the updated information and status regarding your claim. If there is anything that needs to be sent to them for review that has not already been sent in, please send it to them directly for it to be thoroughly reviewed.
Thank you,
Customer Answer
Date: 01/15/2025

I am rejecting this response because:
Fleet response has all the information they need and then some. Allowed Take 5 to make a decision after fleet responses recommendation for liability
Business Response
Date: 01/16/2025
Good afternoon,
If you would like, please give your representative a call and ask for a supervisor that can speak further on the decision that has been made regarding your case. As it stands without any new information to be presented, the claim remains denied.
Thank you.
Initial Complaint
Date:01/10/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/04/2024 I went to Take 5 Oil Change located at ******************************************. Upon pulling into the service bay their garage door closed down on the center of the roof of my vehicle. This resulted in a significant crease across the width of the roof of my vehicle. When I inquired to file an accident report I was referred to the corporate website. When I went to the Take 5 Oil Change website there was a customer service phone number and email address listed When I attempted to call the phone number and follow the prompts I either got immediately disconnected or put on hold and no one ever answers. I also left an email. Never received a reply. I also attempted to call the phone number given to me by BBB in ******************* Take 5 Oil Change and there is a recorded message that they cannot connect. I ended up filing a claim with my insurance State Farm. The claim was for $2,384.00 to have the roof of my car repaired. They said they will attempt to be reimbursed by Take 5 Oil Change for this claim. I did not have rental car coverage included in my policy. I had to rent a car for ****************** $296.01 which I paid. I want to be reimbursed for the $296.01 for the car I had to rent due to the negligence of Take 5 Oil Change resulting in the damage to my vehicle.
Business Response
Date: 01/13/2025
Good evening,
I want to start off by apologizing for your recent experience with Take5 and the delayed response to the email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-031972
Customer Answer
Date: 01/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Customer Answer
Date: 01/28/2025

I am rejecting this response because:

On 01/15/25 I received a response to my BBB complaint ID ********. The response stated that a representative from Take 5 would contact me in the next 4-7 business days. Today is 01/28/25. Eight business days since I received the response. No one from Take 5 has contacted me. In the response it states that if I have any questions or concerns to reach out to the customer service team at ************. My claim number is T5C-031972. I called the number today and was placed on hold for over 5 minutes. My time is important and I demand a prompt payment for my out of pocket expense due to the negligence of Take Five.

Thank you,
************************************
Business Response
Date: 01/29/2025
Good morning,
I do apologize about the delay in getting someone to reach out to you about the claim. I have put in an escalation to the claims team regarding the claim you have filed. We will have someone reach out as soon as possible.
Initial Complaint
Date:01/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of service-12/19/2024 Above is the original date.Receipt#******. Amount:$102.90 Type of service: Oil and filter change.After oil change returned home,that evening noticed car was leaking oil. Went back to Take 5 with complaint, they went under vehicle stated they saw leak,said they fixed it. I returned home.I removed car from driveway and placed on street. Returned to Take 5 Oil Change on 01/03/2025. I stated car was still leaking , this complaint generated receipt #******. The Tech stated leak fixed. I returned home, placed car on curb next morning noticed car still leaking. Bottom line I have given Take 5 many chances to fix this leak problem,they seem to not know how. I am going to have to take this vehicle elsewhere which will be costly. I need them to shoulder the cost to repair this oil leak.
Business Response
Date: 01/13/2025
Good evening,
I want to start off by apologizing for your recent experience with Take5 and the delayed response to the email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-031970
Thank you,
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/16/24 Had full synthetic oil change. Service tech informed me that my oil filter wasn't placed back on appropriately by the former tech, at their location, and noted it in the computer. Service was completed and I left the ***********, ** location. Less than 48 hours later, my vehicle began saying "oil level could not be detected". I went back to the location and had a tech check for leaks, and he found none. The tech told me the oil sensor was damaged by the system trying to read the oil levels, without the proper oil filter placement. I filled a claim with Take 5 on November 9, 2024. I have called 6 times and spoken with account ***** I have yet to have a reply or resolution to my claim. I am afraid my engine could be damaged without the proper way to monitor oil levels. I need this resolved ASAP!
Business Response
Date: 01/06/2025
Good evening,
I am so sorry for the delay in getting the claim worked. I see that you have put called multiple times before and what I am doing now is sending this claim over to a representative to work first thing in the morning. We will have the contact information for you and have it sent over so you can be in communication with the representative working the claim.
Thank you,
Initial Complaint
Date:01/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took my car for a oil change on 11/20/24 found oil in my garage on the morning of 11/21/24 where inpark my car took my car back to take 5 on 11/22{24 they found they didn't pinch my oil plug fixed it told them.about the amount of oil I found and that my car was smoking from.under the hood they found a pool of oil on my motor I live less than 8 miles from the place drove home took .my car to the shop on 11/23/24 found out they put way too much ****** my car which causes for my engine to become messed up and the company insurance stated they not at fault
Business Response
Date: 01/03/2025
Good afternoon,
I apologize for the issues you are experiencing with your vehicle. I do see that the claim has been denied, but if you have any additional information or evidence to support your claim, please send it to the representative you have been working with. They will reopen the claim and thoroughly review the new information.
Thank you,
Customer Answer
Date: 01/03/2025

I am rejecting this response because: They asked for the diagnostic from.the mechanic shop I had to take my car too sent it to them and they don't want to accept responsibility they admitted to the pinch oil plug not being placed back in correctly the mechanic drained the oil and found it had 9 qts of oil my car only is required to have 6 qt of oil i sent what they asked for and they don't want to accept fault my 1st time trying them and now I have no car

Business Response
Date: 01/06/2025
Good evening,
I see that the representative placed a call on 12/12/2024 regarding the denial of the claim and the reasoning behind it. If you have the additional information that the representative has asked for to support and reopen your claim, please send it to him. They will thoroughly review and open the claim once new information has been obtained.
Thank you.
Customer Answer
Date: 01/13/2025

I am rejecting this response because:
The company is trying to give me the run around. It went from sending the diagnostic report to now you need something else. While I am without a vehicle that was perfectly fine before I stop to get a oil change.Please accept your fault and fix my vehicle
Initial Complaint
Date:01/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 2, 2025 I called take five on ***************** and ***********. I told them what kind of truck I had and asked them on pricing as I had been calling around to get the best price. The woman told me that the price for my truck with the coupon she sent me would be around $32 or so When I arrived at the oil change shop and pulled in, I told them that I got a coupon and I was like the least expensive oil change. I was told that that wasnt possible that they didnt have that oil instead of telling me how much the price would be they went ahead and did the service and then Charge me $95 after the coupon I could understand a small difference, but this is a huge difference. I was not anticipating on paying. I was embarrassed and could not bring myself to complain as they seemed busy. I told him I wouldve gone somewhere else if I knew this is how much the cost would be I thought since I told him I was anticipating the cheapest oil change at around $32 that he would notify me if it was more expensive once he did it it was too late and I figured rather than make a scene I would just file a complaint
Business Response
Date: 01/03/2025
Good morning,
I am sorry about the inconvenience with the pricing issues. If you could please email us your mailing address to ******************************************* I will complete a claim for you, get the original price honored, and have the difference refunded to you.
Thank you,
Initial Complaint
Date:01/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/14 i went in for a oil change performed by ** and he was under maybe about 10 more minutes and was completed, shortly after my car started hesitating or stalling noticed on 12/16 check engine light came on and i called take 5 took it back on 12/16 was told it was a purge valve code they removed the code and car kept doing the same issues took the car back and spoke to supervisor ***** and was told it was my transmission, coolant and engine leakage i took the car to burns on 12/19/2024 to get it fixed same issues occured spoke to ***** at take 5 and explained he told me to have a full diagnosis of the car done and they can see what they can do i took the car back on 12/28 to burns chevrolet in ********* and was told it is my torque converter that is going bad and it will cost ******* nonthing was wrong with y car before this oil change i have monthly diagnositics sent to my phone regarding my car and no report was made until this oil change since then i have been getting the run around from ***** which is the manager at take 5 i just want my vehicle fixed this is unacceptable when nonthing was wrong with my car before this oil change occurred.
Customer Answer
Date: 01/08/2025
Shop was ***************************************
Business Response
Date: 01/09/2025
Good morning,
I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. I was not able to find an invoice with just your phone number or email.
Thank you,
Initial Complaint
Date:12/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Used oil change services 12/7/24 (on or about).- Around 1/2 gallon of waste oil was left in the skid plate of my truck, which leaked onto my driveway. Wasnt sure if the filter was loose or if they didnt bother to clean the mess they made.- I returned to take 5 to have this taken care of, it was determined they did not clean the waste oil they spilled into the skid plate.- They checked the oil level, cleaned it up a little (they were out of brake clean spray) and sent me on my way.- I happen to take my truck into my mechanics shop that same day, to which he asked me if I had an oil change lately because the oil cap was missing from the truck, engine bay was covered in oil and oil was burning on the headers of the truck. This could have caused a fire.- So Take 5 not only failed to properly execute the first trip, but CREATED ANOTHER ISSUE. - I have been waiting to be contacted by claims for multiple weeks now. I called customer service and had it escalated. Still 2 weeks later I have not heard back.- The take 5 location I used purchased an oil cap for me, non oem, and told me the new OEM cap was on order and they would contact me when it arrived and that I could bring the vehicle to be cleaned.- I refuse to have Take 5 touch my vehicle as they are clearly incompetent. So therefore,- I am simply seeking the funds to pay for the driveway cleaning, the ******* cap and engine bay detail on the vehicle.Claim number: T5C-028-192
Business Response
Date: 01/03/2025
Good morning,
I do apologize for the delay in getting the claim that you filed with our **************** team assigned by our Claims Team. I have put in an escalation to our Claims Team to review your case as soon as possible.
Thank you,
Customer Answer
Date: 01/03/2025

I am rejecting this response because:

I have been given this same update 2 times previously by take 5 customer service representative, once before Christmas and still have not been contacted. It appears that the goal of the claims team to drag out the process long enough for the consumer (myself) to forget or give up. I hope this escalation will actually produce a call to me from claims, but I doubt it.
Business Response
Date: 01/06/2025
Good evening,
Your claim has been assigned and here is the information for the representative over the claim.
****** ****** - *********************
Case Number: 1516434
Initial Complaint
Date:12/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/30/24, I had service done on my 2020 ***** 3500 truck by the location. 11/3/24 The truck overheated and turned off twice. The first time, it came back on; the second time, the truck indicated it was overheating and shut off. We then opened the hood to find that the coolant cap was off and that fluid was everywhere. I have pictures with the date and time as well. No coolant was in the reservoir.. we contacted take5, and they apologized and told us to bring it back so they could fill the fluids back up. We let it cool and did not drive till the following day, so we returned it to them. Then, on 11/13/24, on our way to ********** in the morning, our truck overheated again and shut off in the middle of the intersection. It would not come back on. We had it towed to a mechanic to find out that the motor had locked up and needed replacing. $10,000 to have it replaced. they told us it was caused by the overheating the first time the truck ran out of coolant It cracked the aluminum head of the motor then .. and when it was refilled, it was just a matter of draining again before the motor would give out completely, so it was caused from the take five not correctly doing the steps to ensure the truck was secure and ready to drive after there services. it is our only transportation. we were out of work for 17 days. We are self-employed and run a business that catches and sells wild-caught fish in *******. So, not only were we out of the cost of the repairs, but we were also out of the cost of loss of employment. Take Five has yet to take accountability even with documents from the mechanic.. pictures, and calls to back up what was done by their negligence.
Business Response
Date: 12/26/2024
Good afternoon,
I apologize for the inconvenience you are experiencing and the delayed response to your BBB complaint. Your claim is currently with our Third Party Claims Team and seems like you were working with them on this case. Please reach out to them regarding the case as they will be your main point of contact and have all the updated information.
Thank you,
Initial Complaint
Date:12/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/20 I went to get an oil change, I have been here other times prior. The oil change took about an hour due to the employee stating they had a new oil change process with *** due to complaints prior. Come Monday 12/23 I notice a rapid oil leak from my car, I never had any leaks what so ever before. I took it back to take 5 where he looked at my car and stated it is not the filter and I was going to get a second opinion. I received a second opinion and they stated it was the filter and it would be $60 to fix the issue. I did not comply to that and took it back to take 5. They changed the filter and he said it believes the leak is from some gap that he has seen on **** and ******* cars, I expressed I have never had any leak issues until now. My car is currently still leaking oil. I have also reached out to customer service and provided documentation.
Business Response
Date: 12/26/2024
Good afternoon,
I apologize for the issues you are experiencing after your visit to Take 5. I see the claim that you filed with our **************** team. The information will be reviewed and assigned to a representative to work with you directly on the case. I have escalated the claim with team.
Thank you,
Customer Answer
Date: 12/30/2024

I am rejecting this response because:
I was told by the employee in the recording it was not a filter issue, after taking it to another mechanic he stated it was the filter. I am rejecting this response due to the claim department wants a $200 diagnostic test completed in which I must pay for first. This oil leak issue only occurred after my oil change and the employee told me that Take 5 has been having complaints and the process of oil changes had to change due to that. I had all recordings from the employees, the second opinion and a picture of the oil leak. The files are too large to upload
Business Response
Date: 12/30/2024
Please present the evidence you have to the Claims Team. They will review all the information provided to them regarding the claim.
Thank you,
Customer Answer
Date: 12/31/2024

I am rejecting this response because:
I sent all the evidence to **************************************************************. I called Take 5 customer service. Should this be presented to fleet response instead?
Business Response
Date: 01/03/2025
Good morning,
Yes. Please send all relevant documents to your Fleet Response representative.
Thank you,

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Take 5 Oil Change is NOT a BBB Accredited Business.