Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  4030 Monroe Rd Charlotte, NC 28205-7706

• 

  Take 5 Oil Change

  1836 W Mallard Creek Church Rd Charlotte, NC 28262-2303

• 

  Take 5 Oil Change

  714 Cassat Ave Jacksonville, FL 32205

• 

  Take 5 Oil Change #148

  980 E Waterloo Rd Akron, OH 44306

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Classic Bait and Switch! Sign in front of location states they except all competitors coupons, upon arrival, I showed them the coupon that I had from ********** for ***** and told them I wanted to get that service on my oil change. When they completed the service they told me that they would not except the coupon charging the full amount of *****. Asked for the manager showed him the coupon and he again stated that they would not match that. I pointed out the fact that the sign out front said that they would and ask for the district managers phone number which he denied me. After reaching out to the corporate office four times to get some resolution they have failed to return with any form of communication.

  Business Response

  Date: 12/24/2024

  Good afternoon, 

  I have reached out to the District Manager directly to get a response and request to call you back. In the meantime, if you could please send me the *** number of your vehicle, I can get a claim going for you to honor that price matching based on the information you gave me. Please email it to ********************************************************************

  Thank you, 

• Initial Complaint

  Date:12/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 13th, I had my oil changed at Take 5 in ******. The next day, November 14th, around 8:30 PM, all the oil drained out while I was driving. I filed a claim with Take 5 on November 15th, but they didnt respond until December 13th after I threatened legal action. Take 5 then towed my car to a service center of my choice.However, they are now refusing to allow the chosen service department to diagnose my vehicle and are not returning my calls or the service managers calls. Instead, they leave messages stating I need to pay for another tow to take my car elsewhere. My car is at ******, a reputable location where I always take ***** a result, I have no car or loaner available. Im sharing a vehicle with my younger son while we both work full-time, and I also need to transport my older son, who has autism, to his job. This situation has completely disrupted our lives. The issue remains unresolved, and Im unsure what steps to take next.

  Business Response

  Date: 12/24/2024

  Good afternoon, 

  I apologize for the delayed response to your BBB complaint. I see that our Claims Team has been working with you on this case as well as been in communication with the shop that is going to be doing the repairs. It seems that they are off on the 26th. Please reach out to your representative for all the updated information. 

  Thank you, 

• Initial Complaint

  Date:12/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 12/15 Issue: service tech stripped a s**** causing the vehicle to lose all oil *** malfunction Steps taken to request remedy:1. Contacted Take5 to make them aware and to start a claim 2. Had to pay for a tow to get the truck to a repair shop 3. Shared the repair quote w the claims processor 4. Claim was denied 5. We have multiple pieces of evidence to show they are at fault

  Business Response

  Date: 12/24/2024

  Good afternoon, 

  If you have the additional information/evidence to provide for your claim, please provide it to the representative that is working with you on the claim. 

  Thank you, 

  Customer Answer

  Date: 12/28/2024

  I am rejecting this response because:  I have formally requested compensation from Take 5 in the amount of $1,971.29.  On December 15, 2024, I took the truck to Take 5.  The oil was changed by a technician who frequently requested assistance from the other employee.  The employee advised the truck had a rough plug and he had to really torque it down to get it sealed.  On December 16, 2024 the low oil light illuminated.  Time-stamped images and video taken less than 14 hours after the oil change, clearly show a substantial amount of oil that leaked from the vehicle. On December 16, 2024,when initiating this claim with the local manager, he expressed annoyance with the technician who conducted the oil change and indicated he was not surprised by it. On December 16, 2024, **************** advised the oil plug had been stripped by whoever had just conducted the oil change.  According to the CarFax Report, the vehicle had been regularly maintained by a Certified Chevrolet Dealership ******* **********.  The last oil change by this certified service location on August 11, 2023, does not indicate issues with the oil pan nor the drain plug in the invoice or their vehicle history report. A representative from the company is willing to be deposed the vehicle did not leave their shop with a damaged drain plug. The vehicle was purchased on August 27, 2024, from ********** in *****, *******. I inspected the truck and its parking spot prior to purchase.There were no indications of an oil leak on either.  A representative from ********** is also willing to be deposed that they inspected the vehicle and found no indications of an oil leak or issues with the oil pan. The Take 5 technicians'admission of applying excessive torque to the oil plug, indicates potential negligence or improper procedure during the service. The additional evidence supports this claim.  It is evident the damage was directly caused by improper handling of the oil change service at your facility.
  

  Business Response

  Date: 12/30/2024

  Please present the additional information that you have to the Claims Team to review. Thank you.

  Customer Answer

  Date: 01/01/2025

   
  I am rejecting this response because:  I have submitted all additional evidence to the claims team and have not received a response. Specifically I have submitted to ***** ***** and the general take 5 fleet response email. 
  
  

  Business Response

  Date: 01/03/2025

  Good morning, 

  Please review the email that was sent by ***** ***** on 1/2/2025. Thank you. 

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the take 5 oil change in ************** to get my oil changed before the Thanksgiving holiday. The guy who opened my car hood forced it open to the point where it bent in on the part closest to the windshield on the drivers side, now my hood is off the tracks and I have attempted to contact the claims department over 5 times!!! On hold for over an hour then hung up on. If someone does not reach out to me I will take legal action against the store.

  Business Response

  Date: 12/24/2024

  Good afternoon, 

  I apologize for the delayed response to your complaint and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company.  Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. Please email us at ********************************************************************

  Thank you, 

  Customer Answer

  Date: 06/10/2025

   
  I am rejecting this response because:
  
  In November 2024 I took my Buick Encore in for an oil change. A young technician forcibly closed my hood, which caused the hinges to be bent and push out my frame! I took it back in after I noticed and asked to file a complaint the woman manager stated she would do so and DID NOT! Months go by I hear nothing finally after pestering the claims department I got a response started the process. Went back 4/15/25 at night Marquise was working and informed me all those people got fired and there are multiple claims out! He also informed me they filled my oil with 7 qts instead of 4.2!!!!! That couldve blown my engine! Now I get a response my claim I as denied because of my current mileage ARE YOU KIDDING ME I DO HAVE TO DRIVE DO OF COURSE MY MILEAG WILL BE HIGHER THAN BEFORE!!!!! Not to mention your employees never documented their wrongful act but I did get the wrongdoings written on your shop form of what Take 5 oil did. So I either want you to pay the ******* to fix it or I am going to the media and will seek legal action in courts considering I have papers showing what you admittedly did wrong in your shop papers!

  Desired Outcome:     
  2700 because that is how much it will cost to repair what your hood opening device displacement caused to my hood I couldve seemed ****** for a new engine if it had blown!
  
  

  Business Response

  Date: 06/10/2025

  Hello,

  I see that a claim has been filed, and the claim has been sent to our Third Party Claims Team. They will be your main point of contact regarding the claim and any questions you may have. Here is the information you need to contact them.
  Fleet Response
  **************
  Case Number: 1571301

  Customer Answer

  Date: 06/10/2025

   
  I am rejecting this response because:
  Thats why I reached out to you all. They denied my claim due to the mileage!!!! Of course Im driving by my car I work the mileage is going to be higher. I want corporate level to contact me. 

  Business Response

  Date: 06/11/2025

  Hello, 

  Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customersconcerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/22/2024 I went to Take 5 Oil Change for an oil change. They drained the oil, replaced oil filter, replaced air filter, both fuel filters, air filter, in cabin filter, and wiper blades. They never replaced the oil. My vehicle was started and ran 30 seconds to 1 minute without oil. Lights came on my dash indicating issues with the engine. My truck was shut off. They looked under it for leaks, could not find any. Their policy states someone is supposed to check the oil level before starting my vehicle, which they FAILED to do, resulting in catastrophic engine failure. I was assured by the manager on duty, ****** *., that no damage was done to the motor. Because of the noise it was making I did not feel comfortable. He told me it was ok to drive AFTER they went ahead and put oil in it. I left Take 5 and immediately another check engine light came on. I turned around to go back, pulled in and let ****** *. (manager on duty) know about the lights. He hooked a reader up to my truck and deleted the codes without looking at them. Told me everything was ok and to leave basically. I went straight home and called their corportate help line who said to get it to a mechanic shop. It has been sitting at ********** of ********, ***** since 11/24/2024 with no resolve from Take 5 or Fleet Response.

  Business Response

  Date: 12/24/2024

  Good afternoon, 

  I apologize for the delayed response to your BBB complaint. Fleet Response does have your claim and seems that they have been working with you and your legal counsel on this case. Please reach out to them for all of the updated information. It seems that there were some updates made yesterday for the repairs to your vehicle. 

  Thank you, 

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * Date of Transaction November 21 , 2024 * Amount Paid $240.24 * Service that business committed to provide were Oil change Coolant flush Air filter * My Dispute is I have been without my truck since November 21 2024 Due to the neglect on Take5 part Take5 flushed my system twice and caused my radiator to leak Tech notice it and brought it to my attention He assured me it would be okay to drive it like that that it should stop Me being a women not knowing a lot about cars I left and went next door to get gas Only to come out to the radiator pouring out so I took pictures and video of it I went back and showed them the guy there called his manager and said they will do a claim Because he knows it wasn't leaking before I came in and they are at fault I asked for a tow truck I didn't feel comfortable driving it like that he said his manager said they don't do that and assured me it would be ok to drive to my boyfriend By the time I almost got there the transmission started acting up and upon me getting there it now looked like chocolate milk coming out of it So I called main company they got ball rolling with fleet response Which had my truck towed to a mechanic shop my truck been there since November 26 ***** The mechanic shop did a report sent pic and said it was cause by flush but Take5 denied claim I have been left with no transportation and I'm disabled my vehicle work fine till I took it here they admit they were at fault and left me like this it's wrong . Filed claim Claim was denied fleet response said .Business admitted they were at fault at location Next step if it's not resolved quickly is news , consumer affairs, attorney general ,new media and court action * I would like a resolution that the Take5 in *********** Texas caused damage to my truck resolved quickly without court but will do all the above if I have to * I can prove my truck was in working order by my BF ring cam and also dash came prior to going to Take5

  Business Response

  Date: 12/18/2024

  Good afternoon, 

  If there are any disputes regarding the claim denial or information that needs to be updated, please reach out to the Claims Team. I see that there was some activity on the claim this morning. .If additional new information or evidence becomes available,please reach out to Fleet Response and provide that information. We will always consider additional information. 

  Thank you. 

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car to take 5 on 9/17 & they put the wrong oil in my 2018 Mercedes cla250. The very next day my engine light came on. I went back & the acknowledged the wrong was put in but I would have to repay for the oil change. They allowed me to use a coupon. After that oil change my oil was leaking out of my car. Took it back they put more on for free but the tech said it looked as if my turbo was damaged. Which was perfectly fine before taking it to them. He said the last tech must have did something wrong. Took it to a mechanic and now my turbo needs to be replaced for the incorrect oil put in. My car is not driveable and all the oil is leaking out and the turbo is damaged.

  Business Response

  Date: 12/17/2024

  Good afternoon, 

  I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company.  Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. Please email us at ********************************************************************

  Thank you,

• Initial Complaint

  Date:12/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received oil change service from this location on my 2009 Dodge Challenger and they broke my oil dipstick inside the holder and left off my transmission dipstick/cap. I have attempted to reach the store but nobody ever answers my call. I have been chasing around managers and customer service **** for over a month and can never seem to reach anyone. The store manager has horrible customer service and never responds, its as if he doesnt care about his customers.

  Business Response

  Date: 12/17/2024

  Good afternoon, 

  I apologize for the inconvenience you are experiencing after a service done at Take 5. You mentioned you were trying to reach out to the shop and manager for some information? If you could let me know what it is you are in need of for your claim, I can try to assist. Please reach out to us at ********************************************************************. 

  Thank you, 

• Initial Complaint

  Date:12/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was serviced on 10/17/24 on 10/20/24 my car shut down made a complaint to Take 5 corporate then was sent over to Fleet Response my car was then moved to ******** per fleet response and Take 5 request. ******** advised me that they could not put my vehicle through diagnostic testing because they didn't have the code for my vehicle that it had to be sent to ***** dealership my car sat at ******** two days before Fleet Response had it moved to Dodge in **********, La. The mechanic stated that it showed that someone tried to add oil to my vehicle event though ******** stated that they could not do anything to the vehicle. ***** dealership stated that the oil filter cartridge started leaking from the top. ***** sent photos and estimate to Fleet Response of the $11,000 of damages to my vehicle that I have only had for 6 months and stated that they are not responsible . I HAD MY VEHICLE 6 MONTHSW AND TAKE 5 IS THE ONLY COMPANTY THAT SERVICED MY VEHILCE ON 7/19/24 & 10/17/24. AND NO ONE WANTS TO TAKE ACCOUNTABILTY SO NOW I HAVE TO PAY A LAWYER TO DEAL WITH THIS SLOPPY UNPROFESSIONAL SERVICE . I LOST WORK TIME PAY I PAID OVER $1,000 TO ASSIST WITH TRANSPORATION TO GET BACK AND FORTH TO WORK .

  Business Response

  Date: 12/17/2024

  Good afternoon, 

  We understand that you submitted a BBB complaint in addition to your claim.  We apologize for the delay in our response to your BBB complaint.  As you know, your claim was denied on 11/4/2024 and closed. It is also noted that you spoke with a supervisor of the Claims Team and they explained the denial due to the pre-existing issue and that you acknowledged the denial. If you have any additional previously unsubmitted information to further support your claim, please feel free to provide it to the Claims Team.

   

  Thank you, 

  Customer Answer

  Date: 12/17/2024

   
  I am rejecting this response because:
  There was no pre existing problems and ***** stated that and it shows where your agency ******** where it was sent to added oil to a vehicle that could not be diagnosed and you guys did not pay ***** for there diagnostic test stating that the issue came from the oil filter cartridge was leaking from the top and take 5 was the only company that did the oil change Twice since the vehicle was purchased so Im folllowing through with all these keeping all documentation and response for my lawyer to have for my case 

  Business Response

  Date: 12/23/2024

  Good afternoon, 

  We understand that you previously submitted a BBB complaint in addition to your claim.  We apologize for the delay in our response to your BBB complaint.  As you know, your claim was denied on 11/18/2024 and closed. If you have any additional previously unsubmitted information to further support your claim, please feel free to provide it to the Claims Team working your case. Any new information will be thoroughly reviewed.

  Thank you, 

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/7/2024 I went to Take five ******************************************* and wanted an oil change. They proceeded to have a new tech work on my vehicle who removed my drain plug which wasn't supposed to be removed. They did this on Saturday which their claims department is closed on weekends. They proceeded to first tow my car to the wrong dealership while leaving my driver side window down which I found out on Monday. So all of sunday my car was left at a different dealership with full access to any of my items that were in my vehicle. After they located my car Monday and got it to the right dealership I thought it would be quick. Now it is 12/12/24 and the shop has had it repaired for 2 days but take fives insurance process is holding my vehicle hostage. I have called everyday and now I'm being told it's in the hands of a claims department that I'm not allowed to talk to.

  Business Response

  Date: 12/17/2024

  Good afternoon, 

  Apologies on the delayed response to your BBB complaint and the issues you are dealing with after the service at Take 5. Based on the notes I see, it looks like a final payment was made to the shop that did the repairs. If you need, here is the contact information for the Claims Team if you need further assistance. 

  *********************

  Case : 1505684