Business Profile

Auto Lube

Take 5 Oil Change

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,027 total complaints in the last 3 years.
583 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 13th I went in for an oil change with Take 5. After I received the oil change I started noticing oil puddles in my new driveway. I had to end up bringing my car into autonation chevrolet to see what was wrong and turns out when they were doing my oil change at Take 5 they stripped the oil drain plug causing my car to leak oil everywhere. I ended up having to pay for a diagnostic check as well as another oil change because of course all the oil was draining and hours in a shop trying to confirm if it was the oil pan itself that was leaking or the plug that was stripped as well as paying for the repairs. My claim was filed with Take 5 on 12/21/24 as I was waiting in the dealership for them to repair the damage. I have called over 5 times to check on my claim that I was told i should have a response in a few days. *** supplied all supported documents, pictures, receipts etc. Nobody will respond to me, nobody calls or emails you back and they caused the damage to the vehicle. Two emails have been sent to their claims department and I was told to follow up 48 hours. each time an email was sent and still no update each time. I was told there is no phone number to the claims team to speak with someone directly, that they dont reply back to their staff who send the emails, and when asking to speak with the manager they are not available to speak to me. I spoke with ******* ******* and his manager was not able to speak with me. I asked him to have her give me a call back at which point he said he will try. No one will acknowledge my claim. I am seeking reimbursement for my repairs and oil change I had to get along with take 5s oil change. I also needed to purchase addition cleaning supplies to scrub oil out of my driveway which was unsuccessful. This was a brand new paved driveway. I paid approx 75 dollars for the take 5 oil change and another 155 in repairs. As well as another 40 for cleaning supplies for driveway.***************************************
Business Response
Date: 01/27/2025
Good morning,
I do apologize for the delay in getting the Claims Team to handle the issues you are experiencing. I see that all of the documentation you provided here have been attached to the claim that you filed with us. I will reach out directly to someone regarding your claim to see what the issue may be and provide you as much assistance as I can. If you need further assistance, please email ****************************************** so I can further assist and respond quicker to any messages that you may need to send.
Thank you,
Customer Answer
Date: 01/28/2025

I am rejecting this response because:
I have reached out multiple times regarding this claim and no one ever gets back to me. I have even emailed the representative that took the claim information to follow up and he doesnt respond. I just want my claim processed. I had to pay $200+ for the damage caused by take 5.
Business Response
Date: 01/28/2025
Afternoon,
I do apologize about the delay. I have notified the claims team again regarding this matter and seeing what we can do to reach out to you as soon as possible to go over the claim with you. Once again, I am sorry for the delay in getting a response to your claim with Take 5.
Customer Answer
Date: 01/28/2025

I am rejecting this response because:
We have yet to reach a solution or answer regarding my claim. I want compensation for the repair and damage I incurred due to the company.
Customer Answer
Date: 02/25/2025

I am rejecting this response because:

My issue was closed with BBB because the company said they will reach out to me but no one has even attempted to contact me yet. They didnt resolve anything and just said that so it seemed like they were addressing the issue. They have told me on many accounts they are processing my claim and to call back and that been over a month worth of calls and still no response from them.
Business Response
Date: 02/27/2025
Hello,
Here is the contact information you need for the team over your claim.
Fleet Response: **************
Case Number: 1545105
Customer Answer
Date: 03/04/2025

I am rejecting this response because:
I have called numerous times within the past months to no avail. No one helps with the case. Please can I get a resolution?
Business Response
Date: 03/07/2025
Good morning,
I do apologize for their lack of response. Please reach out to them to again regarding the claim. It is notated that a payment has been issued for the claim.
Thank you,
Customer Answer
Date: 03/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me if I receive the check they said they are mailing out to reimburse me. I have no received it yet

Thank you.
Initial Complaint
Date:01/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello my name is Shiretta I took my car to take 5 oil change here in ************ ******* off of 1 street When i arrived to get a oil change the girl and *** took all my info and asked which oil i would be getting i told them the cheapest one because my money was low he said he dont recommend the cheapest one with my car which is a Infinity G37 S sport so i told him give me the next one up and then he goes to say you also need a coolant exchange i said i really dont have it to do both and he said look in your email you should have 25 dollars off and maybe another for the oil i go find it in my email and he scan the bar code on my phone and take the money off leaving me a total of 203 and some change i pay for it and he begins to work he does the oil change and now i see he has this machine sucking out the old coolant i received a phone call so im no longer watching him im on the phone but apparently he never put no coolant back in there because i ran from December 5th the day of the service till December the 16th with no coolant and 5:30 am driving into ******* i heart a loud pop like a hose bust and i see all this smoke and a real horrible smell then i see my gauge going up to hot i sit there for 30 minutes go inside do a little shopping come back out its stops smoking but the smell is loud i lifted my hood and i can see smoke coming from the back of the motor i get in the car and proceed to get to a water hose i made up the road to a total stranger house that allowed me to use the water hose all the water i put in there starts shooting out the back where the hose has burst and the *** tells me i need to get it towed i told him i live 5/7 minutes up the road i then drive it slowly make it home and call take 5 that then transfers me to there insurance immediately and they set me up with a claim number and sends a tow to pick my car up in 2 hours and drop it off at ********* in ************ i call all day checking on my car the *** said fleet response was not re
Business Response
Date: 01/22/2025
Good evening,
Please know that a complete & thorough investigation of this issue has been conducted and all the documents and/or evidence you or your service provider submitted have been reviewed. At this time, we have determined this factual evidence does not support a claim of poor workmanship, or a service-related issue with the service provided by Take 5 Oil Change. We understand why you would feel upset over the issue you are experiencing with your vehicle. We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support a conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out to Fleet Response and provide that information. We will always consider additional information and review the information thoroughly to reopen the claim.
Thank you.
Initial Complaint
Date:01/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
01/20/2025.11330 ***********************************************I went for simply an oil change and after about 1 hours waiting in line and 30 minutes of service my expected $59 charge was $300. I was not made aware of the charges of the services performed, as I was not made aware the services performed were even a charge. I had known take 5 as a reliable place but I was taken advantage because I am a woman and I am not aware to what happens behind the hood I cannot see past. I am not inclined in the knowledge of knowing whats being shoved in my face is something theyre about to do. Unfortunately, I was not taught to change oil or other car maintenances, so when it comes to shops I dont know what I am being charged past a simple oil change. I was also told that an automatic coupon would be added to my total at the end of my service and it was not. In resolution of this issue I would like my total refunded, as not even the correct oil was put into my car. My car takes 0-16w and 0-20w was put in. Ive never used 0-20w and I was not made aware thats what was being put into my car. When opening the hood of my car it has an obvious sticker that says what kind of oil goes in. I would like to be charged what the oil change wouldve costed with the coupon, which was $59. Due to the services today and being taken advantage of I will not be returning to Take 5 as a result. I know its not a huge loss to a huge company, but taking advantage of women should not be a thing in oil shops just to make commission.
Business Response
Date: 01/21/2025
Good afternoon,
I want to start off by apologizing for your recent experience with Take5 and the delayed response to the email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************ or ********************************************************************. Claim number: T5C-032780
Customer Answer
Date: 01/21/2025

I am rejecting this response because:
I do not feel satisfied with this answer. I feel as if I was severely taken advantage of and I would like to know what can be done to resolve this issue. Ive given an answer to what I feel is a resolution, which is the correct charge of the oil change after the coupon I was quoted $59. I understand answers take time but I feel as if this is a widespread issue not just with your company but with many other automobile shops taking advantage of women because we are not taught what happens under the hood. Along with this issue, after further evaluation of the receipt, incorrect oil was put into my vehicle. The oil used was 5w-20. My car, a 2020 ****** camry SE, takes 0w-16. When opening the hood theres a very obvious sticker that says what oils goes in. I understand that its acceptable to use 5w-20 in my vehicle, but Ive never put this oil in my car and I do not feel comfortable with that. Another thing, it is not considered consent to a service when a technician sees something about a car is wrong (dirty cabin air filter and diluted coolant) by shoving the issue in my face and expecting an okay. That is not a yes please fix that or a oh I see, yes please continue. Consent is the word yes and I did not consent to these services. Therefore, until what I believe is a resolution to this issue is completed I will continue to speak about my experience and wait until correct action is made to prevent this from happening to anyone ever again.
Business Response
Date: 01/22/2025
Good evening,
I do apologize again for the service issue and the inconvenience of the charges that were made during your visit. If you could please verify your mailing address, I will get the refund claim going for you and have those services refunded to you. Please email the information to ********************************************************************.
Thank you,
Customer Answer
Date: 01/23/2025

I am rejecting this response because:
I saw this email and responded with my address, hoping that this issue would be taken care of and we can go separate ways. After sending my mailing address I was told that the district manager was rejecting my claim because I was told prior to my appointment the price of all services and was okay with them. Unfortunately she was not there.
If I was told the price and gave an okay with these services then there wouldnt be a complaint in the first place. Im seeing that is being overlooked.

Business Response
Date: 01/24/2025
Good morning,
The pricing you were given over the phone before the appointment was for the oil change only. Not for the additional services that were performed on your vehicle. The case has been reviewed by the District Manager and the shop manager who stated that the price of the services were discussed prior to doing and the total amount was communicated to make sure it was ok.
Thank you,
Initial Complaint
Date:01/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 7th ***** Take 5 oil change **************************************************************************************** I took my car to get an oil change everything fine before taking it in. After taking it in I smell a burning smell and smoking smelll coming from underneath it. When looking up underneath it I see oil leaking and take it back to take 5 and they said they see its leaking and asked me if the work was performed above or below I say I just seen it being done below which lets me know they didnt do it correctly. So then he told me it needs a new ******** pan gasket or Rear main seal. I advised him they would be paying to get it fixed and asked for corporate info so I could contact him and he advised me he didnt have that info.
Business Response
Date: 01/21/2025
Good afternoon,
I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. Please email the *** to ****************************************** and title the email with your BBB complaint number. Thank you.
Customer Answer
Date: 01/22/2025

I am rejecting this response because: I submitted the information that was asked for and received no reply as before. My car is at the shop getting looked at as thats what I use to make my money from my job. So not only have you messed up my vehicle you have made it difficult to complete my job to support my family.

Business Response
Date: 01/22/2025
Apologies,
I do not see where you provided this information in the complaint, via email, or phone call to our **************** team. If you could provide me with the **** I can get a claim going for you. As stated before, please email ****************************************** so we can better assist you further.
Thank you.
Customer Answer
Date: 01/23/2025

I am rejecting this response because:
Once again yall are liars. I sent an email on Jan 21. Please see attachment at this point you think you would quit trying to scam people and do whats right when your the company that is destroying peoples vehicles. So here let me put the info in here also since you seem to cant the get the email I sent to you!
vin: 1c4rdhdg9ec595812
2014 Dodge Durango

Business Response
Date: 01/24/2025
Good morning,
I unfortunately do not see that email that was sent to us from your mailing address or with the email title. Thank you for providing the information here. I will get a claim going for you and email you directly with some information.
Thank you,
Customer Answer
Date: 01/28/2025

I am rejecting this response because: I still havent received a call or email after I was reached out by company with claim number. My car currently came out of shop yesterday and Im wondering who is going to reimburse this bill?

Business Response
Date: 01/29/2025
Good morning,
We do apologize for the delay in getting someone to reach out to you regarding the case after the initial email was sent over. I have put in an escalation with the claims team to have someone reach out as soon as possible for your claim.
Initial Complaint
Date:01/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I came to Take 5 on *********************** at 830 am in desperate need of oil change and the open sign was off and man looked out the window at me as I drove around refusing to open to bay. This was over an hour after the posted opening time in ****** so you most definitely just lost a customer. You can see in the picture the open sign isnt even turned on
Business Response
Date: 01/21/2025
Good afternoon,
I do apologize for the inconvenience you experienced that day with the service at Take 5 and the delayed response to your email. I have forwarded this along to the District Manager of the store to review and get his operations back in order. I appreciate the feedback as this is the only way we can improve. I do hope you give us another chance in the future. Thank you.
Initial Complaint
Date:01/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 28, 2024 I spent $106.36 on an oil change and air filter at Take 5 on **************. After receiving this oil change, the oil light was reset to reflect the recent oil change. After driving for a few days, I noticed that my engine oil was reading lower than usual. On December 20, 2024 all of the oil and coolant had completely leaked from the bottom of my vehicle. Due to the holidays, I was unable to get my car into a shop until January 6, 2025. From there, I was told that my oil filter coolant housing was leaking and was referred to a different mechanic as that shop was unable to do the repair. On January 13, I was able to have my vehicle towed to another mechanic and was quoted over $400 for the repair. As of today, January 18, 2025 I am still waiting on my vehicle to be repaired. When doing my research and after speaking with the mechanic, we were able to determine that the leak was caused by an oil filter that was installed incorrectly. During said research, I was made aware of the various complaints against Take 5 as the company has made a practice of hiring individuals with little to no actual car maintenance experience. This incident has cost me nearly $1000 ($420 in car repairs, roughly $500 in lyft costs, bus passes, grocery deliveries, and meal deliveries).
Business Response
Date: 01/21/2025
Good afternoon,
I want to start off by apologizing for your recent experience with Take5 and the delayed response to the email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************ or ********************************************************************. Claim number: T5C-032782
Customer Answer
Date: 01/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that the escalation of this matter to their claims department is satisfactory to me.

Thank you.
Initial Complaint
Date:01/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday, January 17th, at approximately 4:30 PM, I brought my *** in for an oil change. This was my second visit to this location; my first visit about a year ago was quick and efficient. This time, I opted for a full synthetic oil change (around $99). While checking in, the attendant recommended I consider purchasing new windshield wipers since they were on a "Buy One, Get One Free" (****) promotion. She informed me that the price per wiper was approximately $27, and after confirming that I would receive one wiper free, I decided to add them to my service.When it came time to pay, the attendant initially quoted me over $200, then corrected herself, stating my total was actually $179.30. Upon reviewing my receipt, I noticed I was not given the **** deal on the windshield wipers and had been charged $27.99 twice. I brought this to the manager, ********, who confirmed that the **** discount had not been applied. When I requested a refund for the overcharge, ******** informed me that the "refund system was down" and that he would need to contact someone to address the issue within 35 business days.This situation is extremely unprofessional, and I am requesting a refund of $27.99 as soon as possible.Location of the incident:Take 5 Oil Change (#****)************************************
Business Response
Date: 01/21/2025
Good afternoon,
I apologize for the delayed response to your email and the inconvenience you are experiencing after your service with Take 5. The experience you had is not what we want to exemplify as a company. Could you please provide me with the *** number of your vehicle, and I can get a claim going for you. Please email the *** to ****************************************** and title the email with your BBB complaint number. We will get that refund submitted and confirm with you via email. Thank you.
Initial Complaint
Date:01/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the Take5 Oil Change On **********, location: ******************************************** The date is occurred: 10:26/24 Or approximate date: 10/26/24 Started leaking oil: 11/7/24 What did I did I do / notice: I notice my car smoking at first and just thought I needed water but it was full. So at the moment I stopped driving and it stopped smoking and the next day I notice leaking on 11/7/24 Promise to do for me: I called Take 5 and contacted my dealership where I financed my vehicle from on 11/7/24. I spoke with Take5 they told me to bring it back & they will take a look at it. my dealership said to take it somewhere else.Nature of the dispute: on 11/19/24 I took my vehicle back to Take5 they refilled oil and told me ******* at the bottom but they dont **** out oil at the bottom. All they can do is refill it.What has the company done to try to resolve it ? Refilled my oil. On 11/19/24 Has this been happening before? I financed my car on 9/19/24 during this time my car was running fine no oil issues never running hot never smoking and never leaking oil. I have an alternator issue approx around 10/14/24 and seen a took my vehicle to *********** Change On ******************************************************************************************************. And they replaced my alternator and the Company never informed me about an oil leak because it wasnt one & This was before I took my vehicle to Take5 on Cassat.What happened after the dispute: After I took my vehicle back from take5 on 11/19/24 my car still been slowing leaking oil. Week later I been constantly having to buy oil and keep it in my car. Everyday after I been trying to take it back there so see if theres anything else they can do which it wasnt they said. I tried take my vehicle else where and lots of places told me they couldnt work on it because its Mercedes Benz.Notes: have pictures and videos. Dates and times.Notes: happened at ********** location ***********. Desire settlement: $5,000 -$10,000. New engine.
Business Response
Date: 01/17/2025
Good afternoon,
I want to start off by apologizing for your recent experience with Take5 and the delayed response to the email. The experience you had is not what we want to exemplify as a company. I have taken the information and issues you provided to start a claim on your behalf. This claim goes to the District Manager as well as the Claims Team to review. The Claims Team will review the claim and be in touch with you in the next 4-7 business days. Once the claim has been assigned, a representative will email you with their contact information and they will be your main point of contact. If you have any questions or concerns, please reach out to our **************** team at ************. Claim number: T5C-032511.
I will also email you this response from a different email so we can communicate more consistently if needed. Thank you.
Initial Complaint
Date:01/16/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had got a oil change back in November 16 2024 from take 5.November ************************************************************************************************* my car after I have a video of the tow truck driver showing me that my filter wasnt tightened.i called and I talked to someone at take 5 and told them what my problem was he had the manager contact me which he scheduled to come to my home to fix the problem which they put the wrong filter on my car causing my oil to leak out so from the 16th of November till November 28my car was with out oil and thats cause my engine to start knocking my car cut off and started smoking I been trying to call the store and corporate but when I call the never answer or someone picks up and hangs up.i dont know what else to do cause of this situation im out of a car
Business Response
Date: 01/17/2025
Good morning,
I apologize for the inconvenience that you are experiencing with your vehicle. I do see the claim that was put in over the phone with our **************** team. I have asked the issue be escalated and we will get you the contact information to the claims team that will be handling the case. Please feel free to reach out to us at ****************************************** for further assistance.
Thank you,
Initial Complaint
Date:01/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 14, 2024, I had an oil change performed at Take 5 Oil Change (see attachment "take_5_receipt_1.jpg"). However, the technicians failed to drain the old oil and instead added new oil directly into my vehicle, resulting in the engine being overfilled with twice the proper amount of oil. Shortly after leaving the store, the engine failed. I requested a paper proof of the issue from Take 5 Oil Change (see attachment "take_5_receipt_2.jpg").Take 5 Oil Change subsequently arranged for my car to be towed to a ***** dealership for an inspection. The dealership confirmed that the engine failure was caused by the overfilled oil. The ***** dealer performed another oil change, which appeared to resolve the issue temporarily (see attachment "inspection_result.jpg"). However, after driving just a few miles, the exhaust began emitting white smoke.When I returned to the ***** dealer, they informed me that diagnosing the engine issue would require a teardown inspection. I was provided with a cost estimate for this inspection (see attachment "quote.jpg").Following this serious incident, my case was referred to Take 5 Oil Change's claims department. Despite providing all the relevant documents, including receipts and inspection reports, the claims department denied any wrongdoing and refused to cover any of my losses, including the cost of their oil change and the services performed by the ***** dealer. They also delayed resolving the issue, leaving me without a functioning vehicle.Ultimately, I was forced to sell my car at a significantly reduced price due to the damage caused. This incident has resulted in substantial financial loss for me.
Business Response
Date: 01/15/2025
Good morning,
If there is any new evidence that can be submitted to the Fleet Response team to support your claim, they will thoroughly review the new evidence and reopen the claim.
Thank you,
Customer Answer
Date: 01/15/2025

I am rejecting this response because:
I submitted all the evidence on November 19, 2024, but I have not received any follow-up response from the claims department.
Business Response
Date: 01/16/2025
Good afternoon,
Let me follow up with the team regarding the extra evidence that you presented. Please feel free to email us at ****************************************** to better assist you further. Please put in the title of the email your BBB complaint number.
Thank you,
Customer Answer
Date: 01/16/2025

I am rejecting this response because:
Problem has not solved. I have emailed the provided address to resubmit my evidence. I look forward to receiving a response this time.
Business Response
Date: 01/17/2025
Good afternoon,
The email was received and I believe responded to. The information was also forwarded along to the team handling your claim.
Thank you.

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Take 5 Oil Change is NOT a BBB Accredited Business.