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Passport-assist.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 100 total complaints in the last 3 years.
  • 34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a new passport through travel.state.gov. It appeared to be legit, but I never got a receipt or email. I was informed that the ** passport office does not accept any payments online and that the website that popped up was a scam. They have my social, mine and my parents names and birthdates. It appeared to be legit but it is a fraud. Now they have all my information and parents info. This website should be taken down and they should be charged with a criminal offense.

  • Initial Complaint

    Date:04/04/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 4.3.2024, I thought I was at a website run by the government to renew my passport, however, it was a company that collects your information and fills in the application.At the final stage, they say they will email you the completed form, which they did not. I've checked my spam and inbox, and I have received no documents from them with the "service".I've attached an email chain where I continually point to the fact that I have not received the work that I paid for and continually request a full refund. They started with a 25% discount, and moved it to 50%. They never address the fact that they have failed to provide me the service that I paid for.This site is classic bait & switch. The format and feel makes you think you are on a official US government site. I kindly ask for a full refund.

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a new passport through travel.state.gov. It appeared to be legit, but I never got a receipt and upon calling ** Passports at **************, I was informed that they do not accept any payments online and that the website that popped up was a scam. They have my social, mine and my parents names and birthdates. It appeared to be legit with symbols and U.S. ********** of ****** but it is a fraud. Now they have all my information and parents info. This website should be taken down.

    Customer Answer

    Date: 04/04/2024

    I have heard back from the business, but by email only. The telephone number, ************, goes to a voicemail. No call back, but only an answer from email. I was offered 25% refund. I refused with this response...I have been informed by U.S. Passports, **************, that this website is a scam/fraud. Please cancel this order completely and delete all of my information and refund the full amount of $85.83 billed to my credit card. I have filed a complaint with the BBB and I will file with the *** and whoever else if all of my information is not deleted and I am not refunded my full amount. 
    Your website is misleading and appears to be from the US ********** of ****** but is not..
    Then I was offered a 50% refund. My reply....This is not acceptable. I was only trying to get a passport. I do not need whatever service you are providing. I still have to pay when I go to the post office to apply to get my passport! PLEASE CANCEL EVERYTHING, DELETE MY PERSONAL INFORMATION AND REFUND THE FULL AMOUNT OF $85.83! 
    This is the last reply...
    Hello ****,
    This is ***** from Passport Form Assistance. Thank you for reaching out.
    I have reviewed your recent order and payment for our service and I want to sincerely apologize for any confusion that *** have arisen regarding our services. As mentioned on our website, we are a third-party passport service that provides technology and support to simplify the application process for our customers. 
    We are a legitimate company committed to addressing and resolving client concerns. We are here to offer and make the passport process as smooth as possible. However, if you're uncomfortable with us assisting you, we completely understand. 
    In light of your request, we will promptly process a full refund for your order. Please be aware that the refund *** take approximately 5 to 7 business days, depending on your bank's processing time.
    Weve received your request to delete your information and have successfully deleted it from our system.
    Also, I would like to let you know that our company follows all data protection laws. Your data belongs to you, and we don't sell, license, or give any of your personal information to third parties because we think it's a basic human right for people to own their own data. Your information is used exclusively for the completion of your application.
    Should you have any further questions or require additional clarification, feel free to reach out. We appreciate your understanding and the opportunity to resolve this matter for you.
    Best regards,
    *****
    Passport Form Assistance.
    I do not plan on responding back to this business ever, but will take action if my identity is breached. If the full refund is not received in 5-7 business days, I will be filing a dispute with my credit card company, in which they have already been informed. This business does claim that they have deleted my very personal information about myself and parents. But how do I know this is true? I have already issued a review of this business and it corresponds with the reviews of many others that went through this misleading website from this business from 2023 and 2024, not one positive review. I am hurt to hear that they *** have filed bankruptcy or have gone out of business from the BBB. Can their web page be deleted or flagged? How many other consumers are being scammed and do not to follow-up with the process for a refund/cancellation for a misleading website that appears to be associated with the US ********** of ***** for a passport? Once again, the telephone number is ************. This number was provided to me by my credit card company. Please call the number. I hope you get an answer to question their legitimacy or a call back from somebody to question their business practices. How many consumers were scammed but never bothered to file a complaint and lost their money? I assume that they feel some will not complain and that is free money to them. I am going proceed to cancel my credit card after the refund, but the main concern is the amount of information that was provided...all of my personal information, including my ssn, my parents name, where they was born, their birthdates, the birthdate of my ex-spouse, where he was born. Even though, per their email, they claim they will not sell my information to any one...how do I really know?
    Thank you for your response and information.

  • Initial Complaint

    Date:03/22/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is designed to look like a government website. When I went to the post office to get my picture, they told me I didnt have to do that. That service that they are charging $88 for is free. Very misleading they are clearly targeting people who Click on some thing and thinking its a US government link.

  • Initial Complaint

    Date:03/21/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use a scam website unknowingly. Passport-Assit.com. I inputed lots of confidential information and I am very concerned about future challenges. I got all the identify theft protection and called my bank. This is crazy that so many complaints out there on social media and still it continues. I want my money back but also reporting for the sake of others. Is there anything else that can happen? It is horrible.

  • Initial Complaint

    Date:02/28/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filled out a passport application online and paid to get my daughter's passport. The site said I would get a confirmation email. This never happened and now I fear that I have compromised my daughter's information and been scammed.

  • Initial Complaint

    Date:02/27/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 27, 2024, this website took my money saying I would receive an email with information and I have received nothing. I got a bad feeling and came on this site. I then saw all the reviews that sound just like mine. Scammed! I hope you read this first.

  • Initial Complaint

    Date:02/18/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is posing as a passport application and stealing people's money and information.

  • Initial Complaint

    Date:02/11/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a charge from passport-assist on my credit card. I realized I submitted passport information through a site posing to be the govt site. This is my error but I am afraid they may sell my mothers personal information now. I am terrified.

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to print off the form for applying for a passport for my husband. In doing so, I typed into google.com, ** passport form... and this website came up to fill it out online. (usstate-apply.com) I honestly did not check the extension of the file so that is my fault. BUT, I guess I would hope that since this website has been identified as a "scam", that ****** would have done something to NOT ALLOW it to come up when you type into their search window? Maybe I am expecting too much? The people behind the website have my husband's SSN, place of birth, mother's maiden name ALL of which is what you are required to give when purchasing a birth certificate. They have our Credit card info including the 3 digit security code, etc... I don't care about the money that was stolen, it is the information that is probably now on the dark web.

Passport-assist.com is NOT a BBB Accredited Business.

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